Business ProfileforTansky's Sawmill Toyota Inc.

April 8th, 2024, I bought a 2016 Chevy Equinox. This is my very first car. The carfax I was given only had a small dent on the rear bumper. I loved the car! 32 days LATER I hear knocking in my engine and took my car in the very next day since I had a warranty. I was given my car back TWO days later and was told that three technicians LOOKED and DROVE the car and said there was nothing wrong. I wasn’t given any inspection sheet and was told if I wanted one, I would have to PAY for it. Twenty minutes later my car is making the same noise but worse. I once again take it back to get an inspection 3 days later. I was told my car will be taken to Chevy to have a deeper diagnostic. Three days later I go to pick my car up and all of a sudden there was a minor issue (purge Valve was replaced) that was resolved. They said they couldn’t get my car to recreate the noise and had no reason to send it to Chevy. When I asked why they wouldn’t look at my transmission, they responded saying they don’t know how and only Chevy can. I asked why they didn’t send it to them since this was my SECOND inspection, they said because there is no noise. As if I was making this whole problem up. I drove off and my car was continuing to shake and make noise. Anytime I shift gears it was Rattle, shake, and knock. They refuse to send my car to Chevy and are waiting until my warranty is OVER to do anything about it. I have been trying to get ahold of the service manager or even the technicians and I am getting hung up on, ignored and neglected after only having this car for 42 days!!!!!! I am a single mom and will have this car for the next 5 years! I will NEVER go through or even recommend Tansky to anyone!!