Complaints

This profile includes complaints for Speedway, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Speedway, LLC has 1142 locations, listed below.

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• 

  Speedway, LLC

  500 Speedway Dr. Enon, OH 45323

• 

  Speedway

  1729 Highmarket St Georgetown, SC 29440

• 

  Speedway

  1213 Martin Luther King Jr Blvd Chapel Hill, NC 27514

• 

  WilcoHess LLC

  2574 W Nc Highway 24 Warsaw, NC 28398

• 

  WilcoHess LLC

  101 South Raleigh St Angier, NC 27501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Speedway early before work on December 9th, 2024 to get gas for my vehicle. I ran my card one time and filled up my tank with the amount totaling $49.03. I checked my transactions the next day and show a 2nd transaction from the same Speedway for which I did not authorize or use my card for totaling $15.64. My bank told me to call Speedway Customer Support and dispute the charge with them directly. I called the customer support line and every time the automated voice tells you to press a button to get to your desired extension the line doesn't acknowledge that you pressed a button. I tried this three times, twice on my cell phone and once on my work phone and the same issue happened every time I called. It's like they don't want you to call them! All I want is my $15.64 back, I did not authorize Speedway to charge my card for that amount and it shouldn't be as difficult as it is to get in touch with somebody on the support line to dispute my charge. They need to fix the phone issue for all other disgruntled customers who will try to contact customer support in the future.

  Business Response

  Date: 12/23/2024

  Speedway was unable to research this as there was not enough information. Customer's phone number was also incomplete so I have sent an email out to the customer requesting the store location, time of transaction, card used, and Speedy Rewards account used (if any) so I may be able to move further with this complaint. 

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I slipped and fell in speedway service station on ******** *** and ** **** in *** **** * ** on nov. 29,2024 between 9:15 and 9:30 am I tried calling to ask for information to submit my medical bill today but the manager on duty today said that the managers that was on duty that day lied and told her I refused ambulance service but I didn’t she called the ambulance and she also gave me a stool to sit down on. A police officer came and took my statement I told him that it would not be poss For me to sit and wait a hour and half for the ambulance cause I had a 10 and 11 year old grandkids at home by themselves and I couldn’t wait that long so the office said for me to go to emergency for which I did that evening when I had someone to watch my grands. I was only 3 minutes from my home Mm

  Business Response

  Date: 12/19/2024

  Dear BBB,

   

  Good afternoon. We have reached out to the customer via her email and we have called and left her a message on her voicemail.  She has yet to respond to us.  

  The customer can call our Customer Care department at ************** or call the specialist handling her case directly at ************.  When calling either number she will need to reference her claim number which is **************.

  Thank You and Happy Holidays,

  Speedway Customer Care

   

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the speedway on ******* ****** in ******** ** at 12:40pm on December 1st. I pre purchased (as required) $32 of regular unleaded gas on pump 6. I pumped the gas, but could tell something wasn’t quite right. Their pumps usually drip a lot. It wasn’t dripping or didn’t seem to have liquid exiting. I then noticed immediately after that my tank was still empty. I drove around turning the vehicle off and on, but the tank was in fact still empty. I went inside to report it, and they refused to set me up on another pump to get the gas that I paid for or give a refund despite the store employee admitting to having issues recently with their pumps malfunctioning.

  Business Response

  Date: 12/03/2024

  I called the customer and explained I am opening a case to investigate this incident. I asked her for some additional information, and she stated she is no longer pursuing a refund. She would like the policy to be reviewed, and I explained I will pass this information over to Upper Management to review further. 

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 15, 2024 around 6:15-6:20pm Went into a Speedway Gas Station to deposit money onto a prepaid debit card, which I've done hundreds of times without issue. When I asked the clerk and the other woman behind her if they can do this for me I was told it wouldn't be an issue at all. I handed the clerk $300 and as she tried to handle the deposit, I was told their system had a limit of $100 per deposit transaction. The woman behind her(later found that this woman was the Area Manager) then stepped in to help because I thought that sounded funny. She said it's fine we can try multiple transactions to see if we can get all the money deposited. So one by one I handed her the $100 dollar bills and my debit card was scanned for deposit and the system allowed all 3 of the transactions. At the end she handed me the receipts and sent me on my way. I go outside to pump gas and my card is being declined. I check my balance... $0 so I called the bank and sat on the phone until the call went through and the bank said there are no pending transactions or deposits on the account. By this time the area manager had left the building and gone home. So the Clerk then tells me she can't do anything about it and to come back to speak with her manager Sam the next day around 1:00. That night I look at my receipts to see if I could identify an account number on it to see if when they scanned my card maybe it was read incorrectly... And I see that instead of depositing anything into my account at all... I was charged for what looks like 3 $100 Uber Gift Cards that I not only did not request, but also did not receive from the store. When I went in the next day I was told there's nothing she can do. As a store manager. She refused to call the area manager that was in the night before that could have helped her get my $300 refunded. I have called customer services and been thrown around the lines. Nobody knows where to send my call or what to do about it. I have had no progress.

  Business Response

  Date: 12/05/2024

  Good Afternoon, 

  We are currently working with the customer to get this issue resolved as quickly as we can. 

   

  Thank you, 

  Customer Satisfaction Specialist 

• Initial Complaint

  Date:11/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my old email address (**********************) that is connected to my Speedy Rewards (alternative ID # ************). I would like to change my phone number (to ************) and my email address to ******************. I have lot of rewards and have been a loyal customer. No one has replied to my few requests to gain access to my Speedy Rewards again.

  Business Response

  Date: 11/26/2024

  I called the customer and updated his email address and phone number on his Speedy Rewards account.  

  Customer Answer

  Date: 11/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26/2024 I stopped at Speedway to purchase gas because they were advertising a low price of $3.04 per gallon. While pumping my gas I realized it was not the price as advertised. I was being charged $3.459 per gallon. I did go inside to speak to the attendant but he said he was aware and there was nothing he can do because the manager wasn’t there. As a customer, I feel that I was ripped off because there were other stations for less than what I paid.

  Business Response

  Date: 11/19/2024

  I Called the customer, she stated that she has a S/R card and used it for the transaction, but she does not have it with her at the moment.  She says she was expecting to receive the discount with using the reward card and that did not happen.  I informed her that I had filed a claim for her and wanted to follow up and apologized for the inconvenience.  She thanked me and said she appreciated the quick response to her issue. I gave her 2 options as a resolution to her complaint--- I could add a discount equaling the diff. of the price (.44¢) or send her a $5 gift card.  Cust chose the gift card.  I verified her address info and told her I will get that to her in the mail as soon as possible.  She thanked me again and I asked if she had any other questions for me?  She stated no and we ended the call.  

  Customer Answer

  Date: 11/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many times this has happened last time 11/11/24. I have been getting stale cigarettes from the store on ******** *** ** ***** ********** ** so I started asking for 2 pks out of a carton instead of off the shelf. They were much better but everytime i asked it's been a problem. Now who's the customer here!! I say to the workers. I said I'm not paying $17.00 for 2 pks of cigs and get stale cigs. Everytime it gets harder for me to get cigs. Then yesterday I was ready to go across the counter as the woman kept arguing with me that she couldn't do that and gave me 2 from the shelf. I told her that if they were stale I was coming back to trade for 2 outta a carton. I went home and for sure they were stale!! I didn't go back because I forgot the receipt. Now there's been multiple times this has happened and I get into a argument with an employee!! It's ridiculous.

  Business Response

  Date: 11/13/2024

  To whom it may concern, 

  Please see the below letter that was sent to the customer thank you. 

   

  SpeedwayCase #:**************
  
  Hello *****,
   Thank you for contacting us regarding our store located in South Charleston, WV.
   Please know when purchasing individual cigarette packs from our Speedway Locations, our policy is to keep our rack stocked with packs from cartons. Cartons can ONLY be opened to fill the rack. If the carton will not fill the rack, we do not open them. Cartons are for customers to purchase as a whole. The Marlboro Gold pack that you purchase on a regular basis is a very popular cigarette and we sell out quickly and have new orders coming in weekly. To exchange cigarettes, you must have a receipt and the product cannot be opened or tampered with.
   Boxed cigarettes have a shelf life of up to 2 years.
  
  I apologize if this has inconvenienced you in any way. Thank you for taking the time to share your feedback with us, and for being one of our valued customers.
   Kind Regards,
  
   ******* ******** 
  Customer Satisfaction Specialist
  

  Customer Answer

  Date: 11/13/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/04/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 28 1230 pm my son was pulling through the parking lot to get diesel in my pick up truck and a manhole cover that was not properly seated when the vehicle rolled over the lid it rise up on the back side of the driver‘s passenger tire This cost the lid to lodge Into my frame and proceeded to pick my vehicle front wheel off the ground by 12 inches this was witnessed and a police report was made seeking their liability insurance company where I can file a claim to get my vehicle repaired

  Business Response

  Date: 11/07/2024

  Hello, 

   

  I have reached out to the customer and advised the customer that we will investigate this incident. 

   

   

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24/24 I was at this speedway I paid 42 for gas. I went to pump and it wouldn't let me pump. I went back in and they said there's nothing they can do. I went back the next day with my receipt to talk to manager, she told me that she can't do anything because it was s'so long ago' (it was the next day, not even 24 hours. So they did nothing for me. I then figured out their employee put my money on someone else's pump by the pump number on the receipt. They refused to give me a refund or give me the gas I paid for. I tried for a couple months calling their customer service, still never gave me my refund s I'm hoping you can help. Also the employees were very rude and repeatedly lied to me. I have receipt but it says its too big to upload. Please help me out here

  Business Response

  Date: 10/21/2024

  Good afternoon, 

   

  I reviewed the details the of this claim and found the other claims that have been made in the past for the same instance. First, I'd like to apologize for the experience you had in our store and while trying to this matter figured out! Upon reviewing the claims, however, I have found that Speedway has submitted a credit of $42 on 8/7/24 to the financial institution belonging to the card used that day. After that it would have been processed by the bank, then the credit should've reflected in the available balance. 

  Speedway advises that the you to reach out to your bank to inquire about the credit sent over. If there is any discrepancy, please reach out to Credit Customer Care to get further assistance. 

  ************** M-F 8:30am-5:30pm EST

  Customer Answer

  Date: 10/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  They have not refunded me as they have claimed. I just want my money back. It's already been almost 3 months and several hours of my time back and forth with them. If they refunded me I wouldn't be wasting more of my time on this issue. I want my money. This is unbelievable that they take my money and don't give me the gas I paid for, or haven't given me my money back. 

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/23/2024

  Provided is a screenshot of Speedway's final billing system stating a credit of $42.00 was issued on 8/7/24 for the transaction that took place on 7/24/24. As stated before, if this is not reflected in your account, please contact the bank associated with the card used. Speedway's Credit Care team is also available to help by calling ************** Monday through Friday, 8:30am-5:30pm EST. We sincerely apologize for this ordeal and hope this matter will be resolved soon. 

• Initial Complaint

  Date:10/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get a coffee at 7:00 pm and no coffee they lock the doors at 6:30 pm and it is a convenience store for 24/7 open and they wouldn't let me get a coffee why is the door locked when it is to be open 24/7 no coffee what a way to run a business they are very rude I wish the hell sheetz was at that corner of the street no one wants to work no more

  Business Response

  Date: 10/17/2024

  Good Afternoon, 

  I have reached out to the customer and apologized for the experience he received at one of our locations, and sent the complaint to the Area Leader and the Market Leader for further handling. For the inconvenience I awarded the customer with 10,450 Speedway reward points to redeem for a $10.00 gift card at one of our branded locations. 

   

  Thank you, 

  Customer Satisfaction Specialist