Customer ReviewsforAirmax Heating & Cooling, LLC

I had them come out 8/6, this was through American Home ******, The technician (*******) was rude and very condescending. Told him I wanted a written estimate (so I could show my partner) he just got in his truck and left! Called the company right after and told they were talking to him that they would call me back and still haven't heard anything!

We were assigned the work order through your home warranty, The technician advised customer per policy homeowner owed for refrigerant , the homeowner did not want to pay and tried to hold technician in home against his will until he added the refrigerant. The technician fled home and we are not returning to the home and reported incident to the home warranty.

This is NOT what happened! I don't think I could (63yrs old) female alone in my house would or could try and keep a 20 something y/o male against his will! What I asked was to wait while I called to verify charges and why I had to pay extra to check for leak. He abruptly said he wasn't waiting for me to call, that is when I asked for a written estimate (also that he was very rude) he left and never saw him or heard from company, even though I called them right after he left! I would think they would want to have heard the customers side to the story.

Beware of this company if the home warranty company sends them out. Jason, who seemed knowledgeable, was sent to our home on 4/30 through ******** **** ******, but works for Airmax Heating and Cooling. After his assessment, he pretty much let me know we needed a new system due to wear and tear, and told me he was for us. However, he also stated ******** **** ****** doesn’t like to replace systems. This confused me because it’s in their contracts to do so if it’s wear and tear. He stated he has seen people get lawyers and his favorite time was an influencer blasting them to her thousands of followers to get any type of system replaced. Well that’s not the kicker. The kicker is, instead of this man being honest and writing the assessment up exactly how he found it and how he explained to me, he finally submitted his report a week after (5/8) being at our home only to say that our system was under capacity. A 2.5 coil with a 3 ton condenser. All lies!!! What is wrong with these companies playing with hard working Americans money?!?! I immediately had reputable companies come out the same day I got the report because I knew Jason was a liar. The pictures are the assessments of those companies. Airmax conspired with ******** **** ****** and they came up with a lie to not fix our system. Oh, don’t worry Airmax, I will review *** also and the fight is on people!!! I was told by several different contractors this is what happens when people don’t fight back. These home warranty companies will try to get out of replacing your system even though they have this in their contracts. But who would have thought the contractors would also be in on it and lie?!?! I wouldn’t recommend either one of these companies for a warranty or home repair needs.

I am sorry to hear you had a bad experience with your home warranties decision. Our job is to supply the home warranty with detailed diagnosis and submit findings. Your home warranty is deciding factor of approval or not we do not have access to your policy.

AirMax came out as a second opinion through my Home Warranty company with my general contractor present, where they suggested that the issues were fixable. After weeks of prodding, they finally shared (after many phone calls on my end) that they weren't able to fix the issue. They are completely incapable of doing what seems like basic work & totally incompetent. I wonder how they remain in business. STAY AWAY, unless you like hounding a company for absolutely no results.

We were a second opinion for the warranty company, we explained to the home warranty what would be required to resolve the issue. We notified homeowner after we received information from the home warranty on how they were going to proceed per their contract.The homeowner then requested our company to quote. Our company declined to quote the repair due to previous circumstances with other contractors per our arrival. We wished to not to proceed with quoting.

Our company declined to quote the repair due to previous circumstances with other contractors per our arrival. We wished to not to proceed with quoting.

Our home warranty company sent AirMax Heating & Cooling out to our house to determine why our heat pump was constantly running. The tech came out and told us we just need a new thermostat and he'd place the order. Our house was at 70 degrees when the tech arrived. Once he left our unit completely stopped working and we've been without heat for 24 hours (now at 57 degrees in single digit temps running two portable heaters). We called AirMax last night and left a message. No one called us back. We called back this morning to be turned away TWICE since there was a "grounding issue" according to the rude lady taking customer support calls. I tried to explain there couldn't possibly be a grounding issue that wasn't caused by her tech, but she just kept talking over me and telling me if I'm not satisfied with them just coming back when the new thermostat arrives to call ******** **** ******. HOW IS THIS OKAY? We have children and animals in the house that could suffer consequences from their lack of customer care.

I just went to my home warranty claim and this AirMax company had the guts to add a negative comment about me! Horrible customer service! Look at all of the negative reviews on this company regarding how they handle customers before you allow them in your house and waste your money.

I am sorry that you are dissatisfied with the out come of your visit in February with the home warranty decision. You have a issue with thermostat , the grounding issue was rectified at the time of service, the home warranty made decision that was not covered. If you should any further questions regarding the claim please contact your home warranty.

My first encounter with this company is by American Home Shield. My first encounter was met with unprofessionalism and lies. I could never reach this company and finally AHS was able to get them on a three way call. The man finally comes out and tells me I need an electrician. He then tells me that theres not enough power going to the unit and this is why its not working. This is ***** they sent out. I said to him, I had an electrician come years ago and the air just stopped getting cool the other day. I asked if he was a certified electrician and he said no but I needed one because it looked like there was a missing connection to the line. He said that would be the only way to access whether or not I needed a compressor / capacitor. So he comes back and writes I told him that an electrician had come and that now I needed a condensing unit. My thing is why didnt you write what you told me and if we can visually see the fan moving something is connected I would think. However if you tell a customer you cannot do something why not report the truth or tell the customer the truth. From the start this company was and is dysfunctional from the customer service and down to the tech. Just proceed with caution when dealing with these people. As they lie to make things better for themselves and worse on the customer.

Dear Celestial, thanks for sharing your feedback. Were sorry your experience didnt match your expectations. It was an uncommon instance and well do better in the future. We have to follow guidelines set forth by your home warranty.

I have used Airmax for 5 years and have been extremely happy with their Comfort annual service. Every time I think our AC is dead they fix it at a reasonable price and do not try to sell me a new unit. I did buy a furnace from them 3 years ago but it was my suggestion after the repairs that were required vs a new unit. It was not forced in any way. I was very happy with the price compared to the competitors I asked for bids. You don't see that today.It appears most people write reviews when something happened which I understand but you also take the time to answer those complaints on this site and that is appreciated. Thanks ******

Thank you for your kind words, we appreciate your business.

I was scheduled to have a service check done on the 15th between the hours of ****. I took the morning off of work. AT 11:15 I GET A TEXT THAT I NEED TO CALL AND RESCHDULE BECAUSE IT IS TO HOT TO DO THE SERVICE CHECK!!! Do not try to justify yourself...YOU knew at 8 in the morning it was going to be hot that day...WE ALL KNEW THE *** BEFORE!!! I wasted a half day of vacation waiting on a service that was never going to happen. THEN, I call as instructed, leave a message. No call back. Tried to call again the following day, nothing. I called today, left a message. Frustrated I called my Home warranty company and explained the situation. She called and they told her they were not going to be able to perform the service due to over booking!!! DIDNT HAVE THE COURTESY TO CALL AND LET ME KNOW!! HOW PROFESSIONAL OF YOU!! After reading the reviews I should have known...I will read reviews before hand next time! Oh and don't bother responding and trying to justify anything because it will be a blatant lie!!! Your response won't mean anything to me...nor anyone else for that matter I am sure!!

Please contact your home warranty and have them refund your money as you aid them for service that was not performed.