Reviews
This profile includes reviews for DNA Diagnostics Center's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 12 Customer Reviews
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Review fromKim K
Date: 02/03/2025
1 starKim K
Date: 02/03/2025
We paid an additional $30 for expedited two days results was supposed to receive results 1/30 received email on 29th stating we would get results 1/31. I called and complain because we paid for faster results while on phone we received another email stating delayed until 2/3 by 7:00 pm for results . Called back and they said well we are trying to extract enough dna to get results ok no problem. 2/3 we get another email , another delay now we are said to have results by 2/5 at 7:00 pm! This is sooooo disappointing! On 2/5 I expect we will just receive another delayed results email… they do not stand behind their word at all. It would have been better if we used a different lab - I do not recommend at all!DNA Diagnostics Center
Date: 02/13/2025
Hello,Unfortunately there are times when we need to perform additional testing. We understand that delays are inconvenient and work to minimize that but the testing must go through our rigorous testing process prior to release. I apologize that your experience was not positive. We take your feedback seriously and always working to improve. Please reach out if you would like to discuss any other specifics of the testing or results issuance. Regards,DDCReview fromShawna S
Date: 01/30/2025
2 starsShawna S
Date: 01/30/2025
Really would not recommend. While the customer service over the phone is great, the email communication and delay in results is not okay. I paid extra for expedited results on a NIPP test (very urgently needed) was told results would be ready January 27th, then bumped to the 30th. Then I still didn’t get my results so I called and apparently my results won’t be ready until the 4th. I had to call to find this out as no one updated me. I don’t even care for my results anymore because the anxiety of all of this has been awful. If I could go back I would just not bother. Huge let down.DNA Diagnostics Center
Date: 02/07/2025
Hello,Thank you for speaking with me today. As indicated during our call, we do apologize for the delays and will update as soon as possible. We appreciate the opportunity to assist you and know that delays are inconvenient for our customers.Review fromDesiree B
Date: 12/18/2024
1 starDesiree B
Date: 12/18/2024
The business practice is terrible. I was quoted one price at the time of the DNA collection, of which I agreed to and paid half of the fee. Then I received an invoice following the DNA testing that was 1.5 times the fee that I had been quoted. When I raised it with the specialist, the supervisor asked if I'd compromise and pay a slightly higher fee. I'm shocked this place is still in business. With the increased fee, I asked to pay the amount in December since I had budgeted for the original fee. The specialist agreed to that. When I called in December to pay the bill that had added fees that was not part of the originally agreed upon fee, I was informed that my account had been sent to collections. The specialist kept insisting that I contact the collections agency, even though I never receive a notification of my account being sent to collections and the business had initially agreed to accept payment in December due to their increased charge that I hadn't agreed to. This is a terrible practice of business.DNA Diagnostics Center
Date: 02/13/2025
Hello, Your message references being quoted the fee at the time of the DNA Collection. Cases coordinated directly with DDC are coordinated by phone and fees are not set at the site. In order to better respond and/or serve you, please reach out to us at ************. Regards, DDCReview fromStorm G
Date: 11/15/2024
1 starAbsolutely horrendous experience! We did the prenatal paternity test. Firstly, it is near impossible to get ahold of someone. They've been having "system outages" constantly since I first reached out to them 11/6/24, and wait holds are often 60min+. I was double charged my deposit and despite emailing several times with proof it took a week to get a response from someone who said I'd be refunded (it's 11/15 and haven't received it yet). When my partner and I went to the lab we were told that our appointments weren't connected in the system and if we hadn't told them specifically, our samples would have never been ran against eachother. They did offer a discount and free expedited processing to make up for all the issues, but then we received an email that the lab needed more time to process the samples. So it went from us getting them on the 14th to them having another "total system outage" preventing us from accessing our results. It's approximately 1pm on Friday the 15th, they close in a few hours, and we still don't have our results. So I'm fearful our 11/14 projection is actually going to be closer to the 18th. And that's best case scenario! Genuinely have had an issue at every single step of this process. This company should be ashamed for how it treats such sensitive matters. Thank you to Michael and Rusty for being the only people who respond regularly and quickly to customers. You're sincerely appreciated!Review fromCesar A
Date: 11/07/2024
1 starCesar A
Date: 11/07/2024
Scammer be careful still waiting to get in hold with a “ customer service rep “ Vanesa G*** sales rep that suppose to provide assistance has no clue I got robbed my money stay away from this businessDNA Diagnostics Center
Date: 11/08/2024
We do apologize if you were unable to reach the specific person by phone, but there has been communication regarding the status of testing. An email was sent on 11/6/2024 to ask a question regarding the samples. On 11/7/2024 testing began once we had received confirmation back on our questions. A confirmation email of testing with the testing due date has also been sent. We are providing the requested service based on the type of testing. If there are additional questions, please contact us at ************. We can provide additional assistance with the proper verification.Review fromKatrina C
Date: 04/05/2024
1 starKatrina C
Date: 04/05/2024
Horrible customer service. I was on hold for an hour and 10 minutes before a real person answered the phone. After explaining the situation, I was told (very rudely), that it was another entities problem and that I would need to contact them. I explained I had talked to them and was told to contact the DDC. She said we can't help you and she hung up. It's obvious they could care less about the person they are speaking to, but it's people's lives that they are dealing with. Perhaps, the people who work there should be replaced!! I would never, ever recommend using this company!!! I would recommend searching for another service to use besides this one. It's crazy that they make you select a star rating before you can submit your review. They don't deserve the 1 star I had to click!!!!!!!!!!!!!!!!!!!!DNA Diagnostics Center
Date: 04/08/2024
Hello, I do apologize for your experience with our customer service department. We do provide testing for direct consumers as well as through other providers. We would like to reach out and review directly with you. Regards, DNA Diagnostics CenterReview fromKay C
Date: 03/11/2024
1 starKay C
Date: 03/11/2024
Very poor service, phone service does not work. Went in office to make payment. Assisted after waiting 2 weeks to make payment. Once payment was made still unable to get resultsDNA Diagnostics Center
Date: 03/12/2024
Thank you for reaching out to DDC. I appreciate being able to speak to you. I do apologize for the delay. This is not the service we want to provide and are always striving to ensure we provide the best service possible. Your open feedback is helpful for us to improve.Review fromRegina G
Date: 03/01/2024
1 starTHIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY.This entire experience is turning into a living nightmare. The sales rep insisted I pay in full for the best price, so I did, to the tune of $1550, and that included expedited results. I was told to give a mouth swab, ear swab, or other methods of samples. No one indicated one was better than the other. So, I got the father to do both a mouth swab and ear swab. I was to go into the center and they take my blood. I get to the center for my 11:30 appointment, and theres a sign on the door saying Be back at 11:30. No one came back at 11:30, so I tried to call. No one answered the phone except for the sales rep, who says he knows nothing about anything. I wait in my car until 12:00 when someone finally pulls up into the parking lot. It was clear she was doing personal errands and didnt even apologize for being a half hour late. The place was sketchy as **** with junk everywhere. I sat there and waited some more while she is on hold for twenty more minutes with the company, because she needed questions answered. Finally, I give her the blood samples and she tells me the results will be ready 3 days from then. She gives me a tracking number for the shipment of blood which has not worked. Now they are telling me its going to take 9 more days to get the results since I sent in both mouth swabs and ear swabs, and the ear swabs take longer for the lab. I said no one told me that, and why cant they just give me the results for the mouth swabs at the time I was told. They said thats not possible and then conveniently the phone got disconnected. I tried calling back several times after CRAZY LONG HOLD TIMES, and they just keep giving me the run around and are now saying it will take 9 MORE BUSINESS DAYS after already waiting OVER A WEEK. THIS IS UNACCEPTABLE and I DEMAND my money back or the results sooner, as I was promised.Review fromJames J
Date: 12/08/2023
1 starJames J
Date: 12/08/2023
Got a DNA test done I tried to ask questions every time I asked why my test was done in California at ****** and not somewhere close to me on the East Coast they hang up on me. I don’t understand why you can’t explain that to me but it’s really odd. These are peoples lives they are playing with.DNA Diagnostics Center
Date: 12/13/2023
Hello-We do apologize if any communication with our team was unsatisfactory. DDC performs all testing for Non-Invasive Prenatal Paternity at our laboratory in *********, **. DDC utilizes ******** proprietary algorithm to provide the evaluation. If you completed testing with DDC and have any additional questions relating to your specific case, please contact us at ************.Review fromL. K.
Date: 07/31/2023
1 starL. K.
Date: 07/31/2023
I was requested an *** by ***** for my children, with the option of a DNA test to prove my paternity with them. so I contacted DNA Diagnostics Center by the customer number I found on ******. Then I reached a sales Associate named Mary H***, who sent me a quote. she told me that after I have made a payment, I will be scheduled to be tested the next day, and they will send the DNA testing Kits for my children the next day to the US embassy of *******n. Effectively, my DNA sample has been done the next day by a small and dirty center, with no lab around DC. So I contacted back Mary H*** a few days later to know if the DNA kits for my children has been received by the US embassy of C*******, and her response was somewhat evasive. she answered that she doesn't have a feel back from the Us embassy when they send kits, inappropriate response because when you shipped an important thing like this you got the tracking number, and shipping companies always let you know if your package has been delivered. So, after two weeks, I contacted the US embassy to known if they have received the DNA testing KITs for my children and their response was negative. Their record showed that no DNA testing Kits were received from DNA Diagnostics Center. So I did not recommend them, they are just a scam. please save your money and time.DNA Diagnostics Center
Date: 08/07/2023
Hello, Thank you for reaching out to us. We do apologize for any misunderstanding regarding the process. International kit shipments can sometimes be delayed, which is outside of the control of DDC. DDC has confirmed that the kit did arrive late last week. Since they have the kit, the embassy will reach out directly to the requested parties to schedule. The embassy will use the provided return airbill and packaging to ship the kit directly back to DDC once samples are collected. Please contact us by phone if there are any additional questions. Thank you for choosing DNA Diagnostic Center for your testing needs.L. K.
Date: 08/08/2023
I satisfied by their service, the delayed delivery timeout wasn't coming from DNA Center but from ***** shipping. And DNA responded promptly to my concerns by shipping a new kit to the ambassy. Thank u DNA for your understanding and support. I really appreciate your serviceDNA Diagnostics Center
Date: 08/15/2023
We are happy to hear that we have addressed your concerns. Please contact us if you have any additional questions. Regards, DDC
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