Reviews

This profile includes reviews for DNA Diagnostics Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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DNA Diagnostics Center has 5 locations, listed below.

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  DNA Diagnostics Center

  1 DDC Way Fairfield, OH 45014-2281

  
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  DNA Diagnostics Center

  425 Corporate Court Fairfield, OH 45014

  
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  DNA Diagnostics Center

  101 La Rue France, Suite 203 Lafayette Lafayette, LA 70508

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  DNA Diagnostics Center

  436 Hayward Ave N Saint Paul, MN 55128-5379

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  DNA Diagnostics Center

  225 Corporate Ct Fairfield, OH 45014

  

Review Details

• Review fromKatrina C

  Date: 04/05/2024

  1 star
  Horrible customer service. I was on hold for an hour and 10 minutes before a real person answered the phone. After explaining the situation, I was told (very rudely), that it was another entities problem and that I would need to contact them. I explained I had talked to them and was told to contact the DDC. She said we can't help you and she hung up. It's obvious they could care less about the person they are speaking to, but it's people's lives that they are dealing with. Perhaps, the people who work there should be replaced!! I would never, ever recommend using this company!!! I would recommend searching for another service to use besides this one. It's crazy that they make you select a star rating before you can submit your review. They don't deserve the 1 star I had to click!!!!!!!!!!!!!!!!!!!!

  DNA Diagnostics Center

  Date: 04/08/2024

  Hello,
  I do apologize for your experience with our customer service department. We do provide testing for direct consumers as well as through other providers. We would like to reach out and review directly with you.
  Regards,
  DNA Diagnostics Center

• Review fromKay C

  Date: 03/11/2024

  1 star
  Very poor service, phone service does not work. Went in office to make payment. Assisted after waiting 2 weeks to make payment. Once payment was made still unable to get results

  DNA Diagnostics Center

  Date: 03/12/2024

  Thank you for reaching out to DDC. I appreciate being able to speak to you. I do apologize for the delay. This is not the service we want to provide and are always striving to ensure we provide the best service possible. Your open feedback is helpful for us to improve.

• Review fromRegina G

  Date: 03/01/2024

  1 star
  THIS COMPANY IS A SCAM. DO NOT GIVE THEM YOUR MONEY.This entire experience is turning into a living nightmare. The sales rep insisted I pay in full for the best price, so I did, to the tune of $1550, and that included expedited results. I was told to give a mouth swab, ear swab, or other methods of samples. No one indicated one was better than the other. So, I got the father to do both a mouth swab and ear swab. I was to go into the center and they take my blood. I get to the center for my 11:30 appointment, and theres a sign on the door saying Be back at 11:30. No one came back at 11:30, so I tried to call. No one answered the phone except for the sales rep, who says he knows nothing about anything. I wait in my car until 12:00 when someone finally pulls up into the parking lot. It was clear she was doing personal errands and didnt even apologize for being a half hour late. The place was sketchy as **** with junk everywhere. I sat there and waited some more while she is on hold for twenty more minutes with the company, because she needed questions answered. Finally, I give her the blood samples and she tells me the results will be ready 3 days from then. She gives me a tracking number for the shipment of blood which has not worked. Now they are telling me its going to take 9 more days to get the results since I sent in both mouth swabs and ear swabs, and the ear swabs take longer for the lab. I said no one told me that, and why cant they just give me the results for the mouth swabs at the time I was told. They said thats not possible and then conveniently the phone got disconnected. I tried calling back several times after CRAZY LONG HOLD TIMES, and they just keep giving me the run around and are now saying it will take 9 MORE BUSINESS DAYS after already waiting OVER A WEEK. THIS IS UNACCEPTABLE and I DEMAND my money back or the results sooner, as I was promised.

• Review fromJames J

  Date: 12/08/2023

  1 star
  Got a DNA test done I tried to ask questions every time I asked why my test was done in California at ****** and not somewhere close to me on the East Coast they hang up on me. I don’t understand why you can’t explain that to me but it’s really odd. These are peoples lives they are playing with.

  DNA Diagnostics Center

  Date: 12/13/2023

  Hello-We do apologize if any communication with our team was unsatisfactory. DDC performs all testing for Non-Invasive Prenatal Paternity at our laboratory in *********, **. DDC utilizes ******** proprietary algorithm to provide the evaluation. If you completed testing with DDC and have any additional questions relating to your specific case, please contact us at ************.

• Review fromL. K.

  Date: 07/31/2023

  1 star
  I was requested an *** by ***** for my children, with the option of a DNA test to prove my paternity with them. so I contacted DNA Diagnostics Center by the customer number I found on ******. Then I reached a sales Associate named Mary H***, who sent me a quote. she told me that after I have made a payment, I will be scheduled to be tested the next day, and they will send the DNA testing Kits for my children the next day to the US embassy of *******n. Effectively, my DNA sample has been done the next day by a small and dirty center, with no lab around DC. So I contacted back Mary H*** a few days later to know if the DNA kits for my children has been received by the US embassy of C*******, and her response was somewhat evasive. she answered that she doesn't have a feel back from the Us embassy when they send kits, inappropriate response because when you shipped an important thing like this you got the tracking number, and shipping companies always let you know if your package has been delivered. So, after two weeks, I contacted the US embassy to known if they have received the DNA testing KITs for my children and their response was negative. Their record showed that no DNA testing Kits were received from DNA Diagnostics Center. So I did not recommend them, they are just a scam. please save your money and time.

  DNA Diagnostics Center

  Date: 08/07/2023

  Hello, Thank you for reaching out to us. We do apologize for any misunderstanding regarding the process. International kit shipments can sometimes be delayed, which is outside of the control of DDC. DDC has confirmed that the kit did arrive late last week. Since they have the kit, the embassy will reach out directly to the requested parties to schedule. The embassy will use the provided return airbill and packaging to ship the kit directly back to DDC once samples are collected. Please contact us by phone if there are any additional questions. Thank you for choosing DNA Diagnostic Center for your testing needs.

  L. K.

  Date: 08/08/2023

  I satisfied by their service, the delayed delivery timeout wasn't coming from DNA Center but from ***** shipping. And DNA responded promptly to my concerns by shipping a new kit to the ambassy. Thank u DNA for your understanding and support. I really appreciate your service

  DNA Diagnostics Center

  Date: 08/15/2023

  We are happy to hear that we have addressed your concerns. Please contact us if you have any additional questions. Regards, DDC

• Review fromLindsey R

  Date: 05/25/2023

  1 star
  NONINVASIVE PRENATAL PATERNITY TESTING IS NOT REAL. I spoke extensively about my situation multiple times with the same representative at DDC. He asked me what was going on and seemed extremely empathetic and polite. He told me about my options, the process, and that the non invasive prenatal paternity test results would take 7 full business days to come back. I did the testing on a Thursday afternoon and had the results by Tuesday morning of the following week. Of course, I was happy to get the results sooner than expected, but didn’t realize this should have been a red flag. During my first prenatal appointment on Thursday of the same week, my doctor told me that this testing is NOT approved by the FDC and that there is NO SCIENTIFIC WAY TO GET THE FETUSES DNA FROM MY BLOOD. This representative from DDC who knew my first appointment was this Thursday made sure and well those “results” were available to me before I could speak w my doctor so that I would have to complete the $1699 payment required to get the report. If I could leave 0 stars I would. 100% scam.

  DNA Diagnostics Center

  Date: 05/31/2023

  DNA Diagnostics Center's Non-Invasive Prenatal Paternity test, Certainty™ is the only Non-Invasive Prenatal Paternity test accredited by the Association for the Advancement of Blood and Biotherapies (AABB). In addition, our test is also endorsed by the American Pregnancy Association. A prenatal paternity test uses cell-free DNA from the developing fetus floats freely in the bloodstream of the pregnant mother. This DNA can be found as early as the 7th week of pregnancy. With our exclusive technology that has been published in Genetics in Medicine, DDC develops a DNA profile of the fetus’s DNA and compares the profile to the DNA profile of the possible father.