Additional Complaint Information
Customer Complaint:
Consumers from across the United States have contacted BBB indicating the Reliant Capital Solutions' representatives falsely identify themselves as being from a government entity, such as the Attorney General's office.
Consumers are advised that it is a violation of the Fair Debt Collection Practices Act to falsely state that a complaint has been filed against a consumer, to fail to disclose that a communication is from a debt collector, to make a telephone call without meaningful disclosure of the caller's identity or to falsely state and/or imply that the caller is with the attorney general's office.
RCS has responded to some consumers indicating they would not be contacted by phone again, or the account was returned or that if the consumer would like the calls to stop they may send a letter asking them not to contact them by phone to the following address:
Reliant Capital Solutions, LLC
750 Cross Pointe Rd., Ste G
Gahanna, OH 43230
BBB has processed complaints from consumers living in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KY, MS, NC, NE, NM, NY, OH, PA, RI, SD, TN, TX, and VA.
Consumers are advised that it is a violation of the Fair Debt Collection Practices Act to falsely state that a complaint has been filed against a consumer, to fail to disclose that a communication is from a debt collector, to make a telephone call without meaningful disclosure of the caller's identity or to falsely state and/or imply that the caller is with the attorney general's office.
RCS has responded to some consumers indicating they would not be contacted by phone again, or the account was returned or that if the consumer would like the calls to stop they may send a letter asking them not to contact them by phone to the following address:
Reliant Capital Solutions, LLC
750 Cross Pointe Rd., Ste G
Gahanna, OH 43230
BBB has processed complaints from consumers living in the following states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, IN, KY, MS, NC, NE, NM, NY, OH, PA, RI, SD, TN, TX, and VA.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ********************* dont have any business or authorized *********************** to send my personal information to Reliant Capital Solutions. I would like Reliant Capital Solutions to cease and desist all contact methods. I received a call from this debt collector claiming that ****** University sent my information to them on March but I dont go to that school since 2019 and all my dues were paid. Additionally, I would like to receive a debt validation letter. I have proof of all the payments made to the school and the rest of this loan was discharged which I also have proof. Lastly, I have submitted proof that this account should not even be in collections and Ill file a claim with ****** University as well because I dont own any money to them or Reliant Capital Solutions. Its been six years since I graduated from *********************** and this is the first time I ever heard of this company. Kindly,*********************
Business response
06/27/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumers privacy,Reliant has attached a response to the complaint. For protection, the response is password protected with the last five (5) digits of the Social Security number. If the consumer has additional questions or concerns that require further assistance, please contact Reliant directly at **************.Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
After checking my credit report, I see that a collection account has been added by creditor, Reliant Capital Solutions. I do not know of this debt, nor have I spoke to anyone regarding this debt. I did not give permission, written or verbal, nor agree to this creditor accessing my credit report or information. I am requesting this be removed immediately.Business response
06/21/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumers privacy,Reliant has attached a response to the complaint. For protection, the response is password protected with the last five (5) digits of the Social Security number. If the consumer has additional questions or concerns that require further assistance, please contact Reliant directly at **************.Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a message on 06/12/2024 stating I have business with this company. This text is the first contact I’ve received. The message did not state that they were trying to collect a debt . The message appears to be a scam and does not warrant my response. I have no debts that could be sent to a collector. I would like them to remove my number, I want no further contact with this company.Business response
06/18/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumer’s privacy, Reliant has attached a response to the complaint. For protection, the response is password protected with the ***** **** *** ****** ** *** *** *****Customer response
06/26/2024
Per the letter that was submitted to the BBB See below:
I will accept these terms
Ms. *******,
Reliant Capital Solutions, LLC (Reliant) has reviewed the complaint you filed with the Better Business
Bureau regarding a text message you received and request your number be removed and no further contact
from Reliant.
A review of our records appears you were contacted in error. Per your request, Reliant has removed your
number from our records and apologizes for any inconvenience this may have caused.
Sincerely,
Compliance Department
Reliant Capital Solutions, LLCInitial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I contacted Reliant Capital on 6/3/24 to set up a payment plan with them. It was approved to pay off the debt within 3 months. I then get an alert on 6/5/24 from my credit bureaus that Reliant has put this collection on my credit report. Well, why report this balance AFTER I set up a payment arrangement? That makes no sense and is bad business. If you were going to put that on my credit report anyway whether I called for an arrangement or not is scamming.Business response
06/10/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumers privacy,Reliant has attached a response to the complaint. For protection, the response is password protected with the last five (5) digits of the Social Security number. If the consumer has additional questions or concerns that require further assistance, please contact Reliant directly at **************.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Reliant is attempting to collect debt which is still with the agency they are "collecting" on behalf of. I have mail correspondence to document this.Business response
06/18/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumers privacy,Reliant has attached a response to the complaint. For protection, the response is password protected with the last five (5) digits of the Social Security number. If the consumer has additional questions or concerns that require further assistance, please contact Reliant directly at **************.Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a message on 04/15/2024 stating I had business with this company. This text is the first contact I’ve received. The message did not state that they were trying to collect a debt and they did not provide any verification information. The message appears to be a scam and does not warrant my response. I have no debts that could be sent to a collector. I would like them to remove my number, I want no further contact with this company. Photo of the message attached.Business response
04/17/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumer’s privacy, Reliant has attached a response to the complaint. For protection, the response is password protected with the first five (5) digits of the zip code.Customer response
04/18/2024
I accept the business's response to resolve this complaint.
Regards,
******* ******Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Checked credit report and noticed debt from Reliant Solutions that does not belong to me. I asked and was not provided contract that outlines the debt and agreement to any next steps - payment or otherwise along with resolutions or negative consequences. Nor have I read or signed an agreement/contract. I am asking that this be removed from my credit report.Business response
04/05/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumer’s privacy, Reliant has attached a response to the complaint. For protection, the response is password protected with first five (5) digits of the consumer's zip code. If the consumer has additional questions or concerns that require further assistance, please contact Reliant directly at ###-###-####.Customer response
04/05/2024
**************
Please see attached letter from Reliant. This was supposed to be deleted from my credit reports and was not.
Please assist me and delete off of all 3 of my credit reports as stated within business response.
Regards,
******* *****Initial Complaint
03/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company sent me a text message on 03/14/2024 saying I had business with the company (but not what that business was), a file number, some payment link, and a phone number. (Picture of text was attached to complaint) This text message is the first contact I have ever had with this company (had not even heard of them until this) The message did not state that they were trying to contact me to collect any debts and they did not even provide my name. The message over all looked just like a scam message so I was hesitant to do anything with it. I have no debts that could be sent to a collector and the lack of a name or other identifying information leads me to believe it is a wrong number. I would like them to either verify this information or remove the number and I wish to avoid the situation that I see others are having dealing with this company.Business response
03/21/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumer’s privacy, Reliant has attached a response to the complaint. For protection, the response is password protected with the five (5) digits of the zip code provided by Mr. *****.Customer response
03/21/2024
I accept the business's response to resolve this complaint.
Regards,
***** *****Initial Complaint
03/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Description: Good afternoon, I have contacted by a gentleman by the name of ****** from Reliant capital solutions stating I was overpaid for unemployment. He is requesting $20,280.00 to be paid to Attorney General of Ohio, Account number ******** which does not match account number I received from job and family services (*********). During the pandemic I did receive unemployment because I worked for an auctioneer which was unable to operate. The auctioneer has since closed the business. All of this information was given at the time I filed and was approved for unemployment.Business response
03/07/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumer’s privacy, Reliant has attached a response to the complaint. For protection, the response is password protected with the last five (5) digits of the Social Security number. If the consumer has additional questions or concerns that require further assistance, please contact Reliant directly at ###-###-####.Customer response
03/09/2024
I accept the business's response to resolve this complaint.I do not agree with the response stating I owe the debt. I have never received any documentation from the State of Ohio stating I owe unemployment over payments.
Regards,
***** *******Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company sent me a text saying I have an outstanding debt with them when I've never done business with the company and I don't trust to open the link they sent as I've looked at Google reviews and it's filled with complaints like these. I've never done business with them. My student loans are through a separate company, my credit is through a separate company and my health bills are so there's no reason for this company to be contacting me. This was their first time contacting. I've never received physical mail, an email or any text from them before and I also haven't done anything to accrue any kind of debt in the last 3 years besides what I've stated above.Business response
03/04/2024
Please accept this response as an acknowledgement for the receipt of the correspondence Reliant Capital Solutions, LLC (aka. Reliant) has received from the Better Business Bureau. To protect the consumer’s privacy, Reliant has attached a response to the complaint. For protection, the response is password protected with the last five (5) digits of the Social Security number. If the consumer has additional questions or concerns that require further assistance, please contact Reliant directly at ###-###-####.Customer response
03/05/2024
I accept the business's response to resolve this complaint.
Regards,
***** ******
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Customer Complaints Summary
59 total complaints in the last 3 years.
26 complaints closed in the last 12 months.