Business ProfileforFast Response Heating & Cooling

This company is contracted with AHS home warranty. I submitted a claim with AHS on 4/29/24. I called fast response that morning and the woman that answered stated that she wouldn't be able to get anyone to me until Wednesday May 1st. So I took that day off from work. I called in the afternoon and a rude employee named ******** answered stating they never received that request. I have a email from fast response stating they had someone in my area on May 1st but they had sent it to my personal email so I didn't see this until Wednesday when I was home waiting. A service worker came out Saturday the 4th and said it was the compressor and told us they were sending in a service request for the part. May 4th. I received emails saying parts were ordered on May 7th and then again on May 14th. I was told they put in the wrong part request and it was resent again in June. Someone named ***** signed for the part per AHS. Fast response is denying they ever received the part. I call AHS daily, they call fast response so they can say they don't have the part and I continue to sit in 90 degree weather at my house with a desk fan and bottle of water to spritz myself with. Someone needs to hold fast response accountable for the part they received (or the three parts they received) and what did you do with the part. Was it installed in another customers air conditioner that is paying full price instead of the home warranty price? I need this part. I needed it 10 weeks ago. I have already filed a complaint about AHS. I want everyone to uphold their end of the contracts,