Reviews

This profile includes reviews for Fast Response Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fast Response Heating & Cooling has 11 locations, listed below.

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  Fast Response Heating & Cooling

  3739 Broadway Ste C Grove City, OH 43123-2269

  
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  Fast Response Heating & Cooling

  2108 Plantside Dr Louisville, KY 40299-1933

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  Fast Response Heating & Cooling

  2108 Plantside Dr Louisville, KY 40299-1933

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  Fast Response Heating & Cooling

  3160 E Kemper Rd Unit B Cincinnati, OH 45241

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  Fast Response Heating & Cooling

  3160 E Kemper Rd Unit B Cincinnati, OH 45241

Review Details

• Review fromMarjorie E

  Date: 03/07/2025

  5 stars
  **** and **** were awesome. Had a leaking issue in basement. They were second contractor to Ck for me. First contract was basement foundation company. That wasnt the problem so I thought maybe an HVAC issue. It wasnt, but these 2 guys checked other areas and found out the problem. They told me who to call and what to say. Im a 72 yr old widow. I love them! I even asked if they could be my adopted grandsons!!!! Plz call them if you need heating or cooling issues resolved

• Review fromStacey L

  Date: 03/03/2025

  5 stars
  Fast Response is fast, dependable, honest and was very affordable against all of the companies in my area. ******* was very professional, courteous and considerate of my floor with shoe covers. The install crew - ***** and **** came in installed my new efficient equipment and after 30 days my electric bills went down. Thank you for being so professional and responsive.

• Review fromJohn T

  Date: 03/03/2025

  5 stars
  Woah. I'm surprised with all these negative reviews. That absolutely does not reflect the experience I had with them over the weekend. The technician they sent out ***** I believe did an incredible job troubleshooting my furnace and explaining what the root issue was which ended up being a bad blower motor. Plenty of options were provided to me and he wasn't pushy at all. Trust me, I've used other companies that try to sell me a new furnace for something that was simple to fix. Anyways, I recommend them nonetheless and will happily be the first 5 star review lol

• Review fromLauren L

  Date: 03/01/2025

  5 stars
  Assigned to us from the home warranty they were fantastic! Would absolutely use them again

• Review fromAlex T

  Date: 02/21/2025

  1 star
  do not use this company for anything. We had them come out to check on our furnace and AC unit back in July 2024. We were told absolutely nothing was wrong with anything and we were in good shape. that they recommended doing a yearly maintenance so we signed up for that. In September 2024 they were to come out to look at our furnace for its service check up and instead of doing that they up sold us air ducts and had told us they were all ripped apart, rusting and needed replaced immediately. The person that came out in July did not mention this. Since they have completed the work, we have had nothing but issues my heating and cooling in my home is still horrible, not resolved at all. I had filed a customer complaint. The owner was to reach out to me. two weeks later he finally did then cut me off mid sentence and that hed look into it and figure it out and then hung up. the last time they had to come out to the house they said that the coil in my furnace was bad, well when they replaced my air ducts, they ripped half my furnace apart, so Im not sure how they didnt figure that out and if they were there for a maintenance check up on my furnace why didnt they tell me that to begin with and try and sell me a furnace and not air ducts. Very sketchy company would never use them ever again. I tell all my friends and family dont ever use them There is a more in-depth post on their Website on ******.

• Review fromMichelle M

  Date: 02/11/2025

  1 star
  Please do not use this company. Our home warranty contracted this company when our furnace went out we had a technician come out on January 25, 2025. He ordered a part for our furnace. Today is February 11 and we still have no parts. They said it will take 7to 10 business days. We are past the 10 business days. They have no idea where the part is. They have no tracking no nothing they tell us anything about the part. I called four days last week was told a technician would call you back or supervisor will call you back no one called me back. Ive called them every day. On February 10 I ordered my own part and it is arriving today February 11. So I called this morning to see if someone can come put it on tomorrow again the customer ********************** representative said Ill get with somebody and Ill call you back. Im pretty sure nobody will again call me back so I will call them again later this afternoon. This company is a JOKE , you can not talk to a tech only a customer ********************** person who knows nothing at all. I would give this company ZERO stars if I could. Just no communication, lack of respect for the customer..

• Review fromCraig F

  Date: 02/06/2025

  1 star
  Disreputable company trying to ************************** (***) customers. I suspect they got the contract to service the area for *** because they agreed to undercut the prices of parts covered by *** plans and then upcharge for other parts or supplies not covered by plans. I originally requested to have my heating unit tuned up and checked for the winter season in Oct 2024. It took two months for a technician to come out toward the end of Dec. The technician was nice and noted that my compressor was struggling and would need replaced. I had to submit another $100 service request with *** for FRHC to come back out to diagnose my heating unit again and report the problem. *** notified me that it would cost $2270 to replace my compressor to cover 10lbs of refrigerant and some locking caps. Suspicious of high prices, I called other local HVAC companies who all said 410A refrigerant runs $75-100/lb. FRHC was charging $240/lb. Moreover, the only other option *** was only willing to provide was a cash out option to replace the compressor for $345--around the price FRHC was charging them. I quickly realized what was going on. FRHC was undercutting costs of replacement parts for AHS and overcharging for parts/services not covered by *** in order to offset liability for *** unto their customers. Instead of charging me like maybe $900-1000 to replace my compressor, they were attempting to charge me $2270. It's a joke. **** is complicit in these shady business dealings in order to get contracts from home warranty companies so they can rip off customers.If they're willing to cheat *** customers, then how much are they willing to cheat their own customers? Poor business ethics. And they were rude over the phone when trying to discuss their prices. Would never deal with this company again.

• Review fromShari M

  Date: 11/02/2024

  1 star
  As a contractor for *** they were sent out to look at my heater. FR responded (funny name since it took them so long); they checked the system, took pictures, and said we ONLY* needed a part - (that was in March) - after a week, I called and got "part was on order," "back order," in (April) I was able to speak to a Manager/******* who had the part on another job in another state (that is 3 months w/o heat), by then (I think early May) it was hot (a good thing), went to turn the air on and it was not working, so we had to make another claim, another $100 and wait, same guy arrived said the condenser was out and we were savvy people, since it had some other issues that would need repairing in a few months (where the freon would cost us another 2K) we should just get a new unit. Felt like bait and switch, so I called and paid an outside contractor to look at the heater and air. Thank goodness, *** ******* found we had a cracked heat exchanger, and if we had turned it on, we could have blown up our house or died from poisoning; TD also said the air was toast, and the issues noted and some not found by the other FR, were required fixes. We called FR back, and they had us forward the TD pictures to them. They used those to re-submit to AHS - they didn't even return and take their own. After another 4 weeks, *** agreed to replace the heater but would only pay $800 of the more than 6K charges - and then still would only replace the condenser on the **** around $800 as they didn't hear we had other issues from FR. I went back to ******* - who I felt was trying to help us, but then, I think, gave up as I stopped getting callbacks and was left with their Customer **********************. I assume some of this is because of AHS, but the part mixup and missing MAJOR* issues are not. Charging more than other contractors for custom ductwork (my heater fits in a closet, not 2K of ducting). In the end (now July), I replaced BOTH units for 6K total through another contractor vs. 15K from FR.

• Review fromKaren B

  Date: 08/11/2024

  1 star
  Fast Response is contracted through AHS and I had to pay over $900 for them to fix my ac which they were unsuccessful. From 6/7/2024 to current they havent resolved the problem. Several technicians have responded without any resolution. They r crooked. They tried to talk me into getting a new system for over $6000 or I would have to wait a couple of weeks until a part come in. Had no problem with waiting but I believe they did something to my unit so that my air would stop working. I dont trust them or recommend them to anyone.

• Review fromNikia F

  Date: 08/07/2024

  1 star
  Horrible **************** and customer **********************. Without air for 4 days because of this incompetent company. Is there an option for zero stars? Bc thats what they deserve!!!!!!!!!