ComplaintsforRicart

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a brand new F150 from the Ford dealer. I have been satisfied with our experience until we got home and found a dent in the front of the bumper. We had only driven the car one day were completely bummed. The second day the collision sensor started coming on. We reached out to service to assess the situation and I drove the truck up to have it looked at. We made an appointment to have it looked at again on 8/17. Once they looked into it they said someone must have hit it and the sensor shows it was hit on 7/23 at 7:15. Basically they said we would have to pay $2900 for it to be fixed. Instead of sales and service collaborating to come up with an answer since we purchased it brand new and it happen the same day we purchased it, l had to waste my entire day off work trying to figure out how and when it happen until I figured out we were still at the dealership on 7/23 at 7:15p when it happened. I called sales to have them watch footage to ensure the vehicle was not in our possession during that time. They returned the call and said they would fix it and cover expenses. However the parts are on backorder which is fine, but Im driving a brand new damaged truck and I find that completely unacceptable. Then once the part came in they failed to call me to let me know it was in and told me I would have to wait until march. They were suppose to call and schedule an appt and never did. I asked to be compensated for not being able to drive the truck as much as we wanted. They said no because we didnt know you could turn off that specific safety feature which they just told us about on 12/30/21. The guy then turned around and said they could fix it in 3 weeks as of 1/3/22. Im asking for compensation of $3500 for my loss of my time and a couple months payments since we barely drove it. Along with the repairs to the damaged bumper and sensor that was promised to be fixed. We should have never received a damaged truck.

  

  Business response

  01/11/2022

  We have agreed to complete the repairs to the bumper and sensor.  The customer has had use of their vehicle since purchase.  We are declining any financial compensation since we are coving the repairs.  We hope you can understand our position and apologize for the inconvenience this matter may have caused.

   

  Customer response

  01/11/2022

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because waiting 6 months for a repair on a brand new truck is completely unacceptable. I had to contact service to ask if the part was in. Then they said they would call back and never did. I called multiple times and could never get ahold of anyone. We finally got a repair date. However the value of the truck decreased once that damage was done and no one seems to care that the value decreased before we even left the lot. It’s unsettling that you would push aside the fact that the trucks value was affected but what is worse is the fact you are ignoring that the damage was on a safety feature that was important to us when we bought it. I have reported it to Ford Corporate and I will not let this go. We were promised things that we also never received and have been treated with such disrespect. I discourage any of my friends and family to use ricart for any of their car needs. 
  
  ******** ***** ****

  

  Business response

  01/13/2022

  If the customer would like to trade out of this vehicle we will be happy to work with them.  We welcome them to view our Ricart Ford website for inventory availability.  If they find something of interest they may contact **** **** ** *************  *** **** will be happy to assist. 

  Customer response

  01/14/2022

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: 
    The selection of vehicles are very slim at this time. My husband and I like the features and color of our vehicle. We had a ceramic coating put on our vehicle when we were there/before we left. If the team that did the ceramic coating did it correctly they would have noticed the dent in the vehicle, not unless they caused the damage and didnt reach out to anyone after the fact. I am concerned because this mistake disabled an important safety feature and no one even called me to let me know the correct part was in. We waited 6 months to have this scheduled when it could have been resolved sooner. Ricart has 100% wasted my time and we will never purchase another vehicle from here. Brushing this situation off and saying we will give you a different vehicle or we will pay for the damage will not solve this problem. It would have been fine if we had been contacted and communicated to about when the part was in and someone called to schedule the vehicle to be fixed which did not happen. Also we were promised free car washes and were never given anything to do so. I should not have to chase people around to get answers about when the part came in, when they can we get it in, ect. That is not my job! My time is valuable as much as anyone else's. I don't have time to chase people around. We will never speak highly of Ricart again.

  ******** ***** ****

  

  Business response

  01/19/2022

  We are sorry to hear the customer turned down our offer to trade them to another vehicle.  We will continue finishing up with the repair as promised.

  We truly apologize for the inconvenience.  Thank you for bringing this information to our attention and allowing us the opportunity to respond

  Customer response

  01/21/2022

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: 

  This still doesnt fix the value of the truck once it was purchased and the amount we paid for a ceramic coating on the truck that was poorly done. The fact you wont reimburse this is disappointing. 
  ******** ***** ****

• Initial Complaint

  11/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a 2014 Nissan Titan SV 4x4 from Ricart used car sales with a Motor-trend warranty for 6 months/7500 miles. I purchased the vex hole on 9/14/21. On 11/17/21 I noticed a leak under my truck and upon further inspection, my radiator was leaking fluid (which is serious in a vehicle). I immediately called ricart and spoke with the service scheduler and she informed me that the soonest she could schedule was 11/23/21 since it was not important. We asked if we could get a loner car until the service day due to the severity of the leak and she said no. Asked if we could take the vehicle to another dealer for repair under the warranty and she said no. Asked for a sooner appointment and she said that she would leave a message for the manager to get in on 11/18/21 or 11/19/21 for my truck to be fixed. The manager never called me back and now they will not return my calls. I am now stuck with a truck with a warranty that is not safe to drive due to a radiator leak and they do not care. I had to purchase a radiator and radiator hoses for a mechanic to replace the radiator. I have to pay for this out of pocket even though I have a Ricart motor-trend warranty. I need this issue resolved. I want a refund for all the out of pocket costs.

  

  Business response

  11/22/2021

  We apologize for the delay in responding to your request and understand you need to make sure your vehicle is running properly.  You are welcome to submit a copy of your receipt directly to Motor Trend or you may email us ([email protected]) a copy and we can forward  your information on to Motor Trend.  

  Not sure why we would inform you to not take it to another dealer.  Your service contract is between you and Motor Trend.  You or the servicing dealer would need to call it in before work can be performed under Motor Trend guidelines.

   

  Again, we  apologize we were unable to assist with your repair.

• Initial Complaint

  11/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a 2017 Kia Forte from Ricart in 2018. The sales person inputted my income in wrong and told me I was approved for 22% interest rate not knowing any better and being encouraged to do so I went and picked out a car and we started the loan and buying process. They convinced me to purchase easy care and the sales person stated “this is the best package and it fits your budget anything that breaks on your car we’ll fix and give you a rental car”. I was almost signed the loan when I decided to call my dad to go over the details. He was appalled by the 22% rate, 7 year term and the 5,000 down payment. We went over the application and realized they had put in my income as $13,000 instead of my tipped income which was stated on my tax returns as $45,000. Left that day with a 8% loan, the “best” easy care warranty package, and a 2017 KIA Forte. I’ve never had a issue with the car until last month while driving on the highway it completely stopped working. I called easy care and they towed it to the wrong mechanic. After a week of it sitting there KIA informed me to take it to Ricart. The car has been at Ricart for 3 weeks. The service team has been unresponsive and unhelpful. They never officially informed me what was wrong with the car only that it was a $6500 fix that wasn’t covered by KIA and wouldn’t be covered by easy care because it was caused by a bad oil pressure sensor? I still don’t have a answer what really is wrong with my car. I had to call multiple people who pushed me to a different department after department.l to find somebody who could help me. I’ve had multiple Ricart employees talk down to me and reduce me to tears because I simply told them my current situation and was asking for help or guidance on what to do in this situation. At one point a employee said “ it’s not the dealerships duty to help you we just sell the cars call KIA”. The only time a employee has been helpful and gotten back quickly was when they were trying to sell me a new car.

  

  Business response

  11/16/2021

  I was informed our Import Service Manager is working with the customer and Kia to address the customer concerns.  Once we hear back from the manufacturer we will be in a better position to respond.  We apologize for the delay in responding.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 9/29/21 I purchased in the amount after my $8000.00 down payment in the amount of $30,210.00. 2018 Jaguar E Pace. 2 weeks later the IEB light, and Calibrate parking brake light came on. After several attempts to reach someone at the car lot, I found out my sales person was gone. The operator directed me to my finance person named Drew. He advised me to just use my extended warranty to fix it. I take it to the Jaguar dealer closest to me and they discovered the brakes are aftermarket and when putting them on it broke the Caliper. Bad part they don't accept extended warranties, just their own. I am now paying over $1,500.00 for issues with the vehicles and I have not even made my first payment on. I have been trying several days for help with this issue from Ricart Auto. The car also came from Canada and cannot be fixed just anywhere, The Jaguar dealer is doing a 3 hour download just to fix the issues with this vehicle. I will not be able to have it serviced anywhere else if I would break down while out of town.

  

  Business response

  11/09/2021

  We apologize for the delay in responding.  We traded the customer out of this vehicle and into another.

   

   

• Initial Complaint

  10/27/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I would like to start this by saying everyone I have spoken with at Ricart has been completely professional and kind of me. However that doesn’t resolve the issue with my vehicle. I bought my Jeep in December 2020. The jeep itself is quite nice and I like it however since I’ve bought the vehicle it has had engine issues. In March 2021 it just completely stalled while driving, no indicator lights or anything just shut down on me while driving. So it was brought into Ricart and they said the oil actuators were bad and replaced them. 2 months later the same thing happened but this time I noticed it had zero oil in it. Put oil in it and it fired back up. Took it to get an oil change and they said there was barely anything in it. So I routinely started watching the oil consumed by the vehicle and noticed it was consuming about a quart every 500-600 miles. Way to much for this type of vehicle. So I made an appt with Ricart service and brought it in this past September. Now you guys have had my vehicle for over a month and a half and are telling me it needs a new engine because the piston ring is letting it leak oil into the cylinder. You guys were nice enough to put me in a loaner vehicle but I work out of my vehicle and this vehicle is very small and makes it hard to use for my everyday use. However service has no timeframe whatsoever on when I will get an engine their still waiting on a Chrysler inspector to approve it. I decided to come in this past weekend to see about trading it in or whatever I can do to get me into a working vehicle of my own again. However you guys said you can’t get me an accurate trade value on my car until they approve the engine. The Jeep is sitting in your lot. Figure it out. It’s still under warranty so why is this even a question to begin with. Not to mention you guys sold me the broken vehicle to start with. I would just rather be put in a new vehicle or have a clear indication on when my car will be back to me completely fixed correctly.

  

  Business response

  11/05/2021

  The customer's vehicle is being sent to a Chrysler-Jeep service center to perform a possible recall.  Once we hear from the Dealer we will be in a better position to respond.

  Customer response

  11/10/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: I still do not have my Jeep. I have no ETA on when I will have it. They sent it to a Chrysler dealership. No one has even bothered to call me to tell me which one. Everyone I speak to there pretty much has the attitude that's its not their problem. Sales won't put me in a new vehicle without appraising the car, even though its been sitting on their service lot for 2 months. they literally told me they can't because if they put me in a new vehicle while its on their lot that they would lose money since they can't resale it right away. I suppose that's my problem too. So when They ever decide to get the warranty work repaired and if they feel like giving it back to me sometime in the months to follow. I will definitely be taking my business elsewhere to trade it in. 
  
  Regards,
  
  ****** *******

  

  Business response

  11/11/2021

  We are not a Jeep dealership so we cannot perform any recalls the manufacturer may have so we are arranging the customers vehicle to be transported to a local Jeep Dealer.  Once they have an opportunity to review the vehicle we will be in a better position to respond.   

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to Ricart in April to trade in my car (2016 Ford Fusion). They let me take the new car home and the finance manager said he would call me the next day to let me know if the bank approved the loan or not. Instead they waited about a month to tell me the loan was not approved and by that time my car was sold already. I have multiple documents from them stating if the loan was not approved in 6 business days that I would be notified to bring the car back and my trade in returned. I tried to resolve this problem with auto cap, but there was no resolution. However, I do have legal representation now and will be proceeding with legal actions if this doesn’t help come to a resolution.

  

  Business response

  10/26/2021

  Regrettably, the finance company would not accept the proof of income provided by the customer.  We requested additional documentation but it was still not acceptable to the finance company.  We offered to work with a bank or finance company the customer chooses in order to purchase the vehicle but we received no response. 

  We apologize for any frustration this matter may have caused.  

  Customer response

  10/26/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  I am rejecting this response because: They did not offer me to pick my own finance company, because if that was the case I would have. The only option they gave me was to bring the car back or provide documents that I did not have. I have the emails to support my statement. Once I was not approved for financing my car should have been returned. You can close this case because I will be proceeding my with my lawyer, since they are not willing to come to an agreement. Thank you.  
  
  ******** **** *******

  

  Business response

  10/27/2021

  We are still willing to work with the customer if they can find their own financing we would be happy to see if something in our inventory will work for them.

  Thank you

  Customer response

  10/27/2021

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  I accept the business's response even though we did not come to an agreement. I’m not interested in getting a vehicle from them. I would of rather had my car back or some of the money for it since it was sold without my consent. 
  
  ******** **** *******

  

  Business response

  11/03/2021

  All money was refunded with the exception of the payoff to receive a free and clear lien.

  Customer response

  11/07/2021

                                                    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  
  I accept the business's response to resolve this complaint, because I do not need anymore assistance with this matter. They aren’t explaining why my car was sold and the agreement said the car would be returned if I was not approved with a third party lender. 
  
  ******** **** *******

  

  Business response

  11/08/2021

  All money has been refunded.  The customer had negative equity of $1345.21 from the intended trade.  We refunded the customer their down payment, not charging for the negative equity

  Customer response

  11/09/2021

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
  
  I accept the business's response to resolve this complaint because I’ve been working with the attorney general office this pass week on the next steps to take, since the business was not able to agree to the resolution. My down payment and car should have been returned, per their contract.  This complaint can be closed. 
  
  ******** **** *******

• Initial Complaint

  10/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just bought my very first car form Ricart well as soon as I bought it I noticed some signs on the dash board would pop up like traction and auto hold and then maybe a week later the check engine light well how could all these signs be popping up if they inspected the car fully like they said they did well long story short I had too wait 3 weeks too get it too service when I finally do they say my vacuum pump doesn’t work and my tires were on wrong and I also had a problem with a tire I was always putting air in it like every week we’ll they said they can’t replace the tire so they would patch it up and do whatever they can’t well after my car being in service for a week and not being able too get a hold of anyone bc no one was keep in contact they told me too come pick up my car well when I did I noticed the signs in the dash board as well as low tire press and maybe 2 days later my tire is air the same one I told them I had issues with I don’t know what too do they don’t care. HELP

  

  Business response

  10/12/2021

  We would like to invite the customer back into have the vehicle looked at.  They are welcome to contact ***** ******  ***** will be happy to work with the scheduling.  *************

  Thank you

   

• Initial Complaint

  09/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought truck from Ricart on 9/2/21 the truck had several issues when I looked at it on 8/26/21. The salesman said that he would have everything fixed. The salesman called me on September 1st and said my truck was ready I looked at it again on 9/2/21 the truck had not been fixed. The salesman promised me that he would get the truck fixed he arranged for me to have an appointment with the service department on 9/8/21. I dropped the truck off on the 8th it is now 9/27/21 I still have not received my truck back. I talked to Ricart today 9/27/21 they are telling me it's going to be several more weeks due to their mechanic breaking off all the exhaust manifold studs in the head of the engine. They said that their mechanic did not know how to fix the problem and was working on trying to figure out how to fix it so I have been without my vehicle since the 8th. Every time I call them they tell me it'll be another week. This is nothing but a hassle dealing with Ricart, should redo my contract.

  

  Business response

  09/28/2021

  We are aware of this customer concern and are working to complete the repair of the leaking manifold.  This customer purchased his vehicle AS IS so there is no warranty.  This repair we are completing is a gesture of goodwill.  We decline to exchange vehicle since financing has been completed and sales tax has been paid.  If the customer would like to trade his truck in we can look at possible options.

  We apologize for the delay but will be happy to reimburse him for one payment on his Truck loan as a gesture of goodwill.

  Customer response

  09/29/2021

  I accept the business's response to resolve this complaint. How will the dealership make my 1st payment? Do they make the payment as they know who and where to make the payment or do I make the payment and they will reimburse me the payment amount of $250.48?
  

  

  Business response

  10/12/2021

  We are sorry to hear the customer is unhappy with the recent repairs.  The vehicle was purchased AS IS and what was done was goodwill. Thank you for bringing this to our attention.

  Customer response

  10/13/2021

  I accept the business's response to resolve this complaint. I consider the matter closed as the dealership paid me for my monthly payment. As far as the sub standard work the dealership has done that is why I will not be taking my truck back to Ricart. I have personally fixed the 2 issues that were not fixed properly by the dealership.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩