ComplaintsforRicart

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 21, 2024 I took my 2023 Hyundai Tucson to Ricart Hyundai with concerns about the steering wheel being off center, jerking and alignment issues. They immediately told me I needed two new tires, which I agreed to. I also paid for a four wheel alignment and to have a diagnosis done as to why when the electronic controlled steering was turned on it would push my car across the road violently. After multiple conversations with the technician advisor it didn't seem he had a firm understanding of what I was reporting as the issue. They replaced the two tires and rotated them, they also did the alignment but never addressed the steering issue. I thought perhaps it was related to the alignment so I went ahead and took my vehicle. I was called May 22 to pick up my vehicle and paid the $806.98 through the mobile app and was told I could pick up my vehicle from the sales manager as I couldn't get there before they closed. When I arrived, no one could tell me where my vehicle was and I had to walk around the dealership to locate my vehicle. It was dirty and the plastic was left on the seat, like they didn't expect me to pick it up. It was also at the very back of the building, where vehicles sit while they are waiting for parts. The DOT numbers that are documented as being put on my vehicle do NOT match one of the tires that was actually put on my vehicle so I'm not even sure that the tires that are on it are the correct ones and I have opened a complaint with Hyundai for resolution. When attempting to speak with Ricart my fiance and I were called liars for what we stated the issue was when I initially went in. We've been told the alignment is only warrantied for 30 days but they have not been able to provide any documentation for that. My vehicle is currently at another dealership where I am paying for another alignment less than two months after they had my vehicle.

  

  Business response

  07/22/2024

  The customers vehicle is here and determined the passenger front tire is cupping and needing replaced which maybe causing the pulling when the assist is off.  This tire will be warranted and replaced with the same tire brand that is on the driver side front.  Once completed our technician will drive the vehicle to confirm.

  Thank you

   

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  took my mitsubishi outlander to ******* services for a window that dropped back in April 2024. it was fixed with the warrantee and some out of pocket expense for me. within a few weeks the window had broken again. I was told this was a different concern and I needed to pay an additional amount for this repair. I contacted the manager, finding it difficult to believe that the same window that broke just weeks prior had broken again for an unrelated problem. I was transferred around to multiple people prior to reaching the correct person. when I reached a manager, ****, he interrupted me while I was explaining the situation. stating that he couldn't get a word in for discussion, this was my 5th time explaining my concern, so I was just rattling it off, yes anxiously, once again. when I mentioned that I thought that this problem with the window may be an extention of the previous problem, **** accused me of believing that the mechanic had purposefully done this to my vehicle. I explained that i was wanting the vehicle to be thoroughly looked at and to not have to be brought back in. I still had to pay about half for this second visit. within 48 hours the window was not rolling up again. I had to take it back in for a third time. I was told by *******, the only way it could have broken was for someone to put their fingers between the window and the frame and pull down, forcing the window down. I picked it up again, and before I got home the window broke. now, at the 4th visit I have been told, that the door was an after factory door, not standard, they cannot guarantee that the window will remain fixed. yet they attempted to align it at this time. it is ready to pick it up as is, if the window breaks, they suggest a new door. I have ask for a refund so I can take the car to a mechanic who is able to fix it,or at least start with correct information. I have been waiting since Friday to connect with the manager, ****'s, manager, *****, to discuss.

  

  Business response

  06/19/2024

  Reviewed the customer file.  This is a 2017 Mitsubishi Outlander with 96,913 miles not purchased at our dealership.  ****** shows the unit has had 3 damage incidents listed minor prior to the customer owning.  The first window repair we completed was May 2024 replacing glass window and regulator at 94,386 miles.  Second repair was at 96,623 miles window is not rolling down or up, found the window tabs broken and required window to be replaced, customer paid half.  96,819 miles June 4th window fell again when she shut the door.  The repair consisted of the window regulator directive not going up and down removed and replaced no charge. 96,913 miles June 10th window is off track.  Found aftermarket door flexing and adjusted window regulator tracks and panels.  Customer is having same issues.  It is recommended they replace the aftermarket door.  Customer declined.  We declined to offer further repairs to the window and regulator until recommendations are completed.

  I hope you will understand our position.  We decline a refund.  The customer has the parts they paid for.  The only labor charge was the first repair  No labor charges for the last three. The window will not operate properly until the door is replaced. 
  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Mazda CX-5 from Ricart Used Car Factory in February 2024. The car smelled of new car smell when I bought it. Three weeks in it began to smell like smoke when the “new car smell” wore off. My son has a disease called Eosinophilic Esophaglitis. When he is exposed to environmental allergens (like smoke) his esophagus becomes inflamed. He has had this disease since he was three and is now 10. Ricart was disingenuous by selling a car they knew was saturated with smoke, covering it up and not disclosing that this was the condition when I purchased the vehicle. I would like them to clean and detail the car to get the smell of smoke out of the car for free.

  

  Business response

  05/22/2024

  The customer had a loose door panel and the technician was able to pop it back in place.  The customer also brought up they were smelling smoke within the vehicle and requested a detail.  We offered half off but was declined.  Being a used vehicle we detail and clean them up for retail sales.  If the customer would sill like to take advantage of this one time offer of half price on an interior detail, we will leave it available until June 7, 2024 as a gesture of goodwill.

  I hope you will understand our position.  We appreciate you allowing us the opportunity to respond.

  Customer response

  05/26/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21740208
  
  I am rejecting this response because: 
  My son is still getting sick due to smoke smell. I have attached his current medical conditions to this email. I believe that Ricart was disingenuous when they sold this vehicle and it is impacting my son’s health. The least they can do is pay to clean the vehicle. 
  ******** 
  Regards,
  
  ******** ****

  

  Business response

  05/29/2024

  We are sorry to hear the concerns the customers son is experiencing.  Being allergy season does not help matters.  We detail our Used vehicles prior to offering them for sale.  This vehicle was purchased in February of 2024.  We do not know how the previous customer may have used the vehicle while under there time of usage or the new customer. 

  The customer is welcome to see if we can trade their Mazda in for a new vehicle which may help solve the concerns.  If not we will be happy to offer a one time detail cleaning at 50/50.  If this may be something the customer is interested in please let us know.

  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a **** *** ******* from Ricart Auto Mall in August of 2022. In October of 2022 my wife was driving the vehicle to work and the oil light came on, we took it to our mechanic who said it was low on oil, he said that KIAs and Hyundais were known for burning oil and oil consumption. Anyway after that I got to researching this and come to find out it had been serviced at been traded it at Ricart for the exact same issue. I only found this out because I contacted the dealership where it had been worked on close to my house(the previous owner lives in the same city as me). Anyway that dealership told me that they had tried to get engine replaced but it was denied by KIA, hence why the previous owner took the vehicle back to Ricart to trade it in, the previous owner told Ricart that it was. Burning oil and the service department knew it was burning oil yet they still decided to sell the vehicle to a consumer. I tried to have Ricart replace the engine but they denied and so did *** even though I paid for and extended warranty from the dealership. After talking with **** ******, the consumer affairs person at Ricart she told me to trade it back in and they would help me out. Helpings out did not happen though, I traded it in on the car of my choice which should have been fine, but instead of it being basically an even trade Ricart stuck me with $5000 in negative equity, why they blame it on the vehicle I chose which is a bold face lie, it had nothing to do with me choosing that particular vehicle, it had everything to do with them not getting rid of the negative equity that was still left on a vehicle they willing sold that they knew had problems. I have tried multiple times to the $5000 back without taking them to court or anything, but they like to blame me the consumer for picking out the wrong vehicle. All I would like is my $5000 so I can refinance the vehicle and be paying what I was paying on the original vehicle I had bought from them.

  

  Business response

  05/20/2024

  We had offered a vehicle that would be close to where they were at with the ******* they had recently purchased but they wanted a particular used vehicle.  They made the decision to sign under the terms offered for the vehicle they wanted.

  Thank you for allowing us the opportunity to respond

  Customer response

  05/21/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21719793
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** ****

  Customer response

  05/21/2024

  A customer should not be forced into buying the vehicle that the dealership wants them to get into just because they screwed up, a customer should be able to get the vehicle they want. Ricart sold me a vehicle they knew was defective and then when I found out about everything they wanted to force me into getting a vehicle they wanted to put me in instead of having the choice of vehicle. The negative equity was because Ricart wouldn’t get rid of it, not because of the bank, banks don’t determine negative equity, dealership to with determining how much they will give you for said trade, Ricart was willing to payoff the car they sold me that was defective hence the 5,000 in unneeded negative equity that should be given back or paid toward the loan so I can refinance at a reasonable payment like I had on the sorento. I have email proof from the previous owner that she told the sales person had ricart it had problem and I have emails from one dealership to Ricart where Ricart acknowledged it had problems and that the vehicle had been taken in on trade. Ricart also refused to fix the vehicle either which they could have done. 

  

  Business response

  05/24/2024

  Our position has not changed.  The customer purchased a vehicle and agreed to sign documents for a vehicle knowing what they were signing.  No one made the customer sign anything or choose the vehicle they wanted.

   

  Thank you for allowing us to respond

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a **** **** ****** brand new off the lot March 01 2020 we bought extended warranties etc. My sunroof is leaking but it is due to a manufacturing issue. I agreed to pay a portion of the repair as **** agreed to pay a portion as well. I was told 7-10 business days is how long it takes for the piece to come in to fix the issue. This was March 14th. to this day I'm told there's no actual date we can expect it and I'm unable to use my car during the yucky weather the interior is getting ruined I bought a car cover for just under 100$ but I have missed 3 appointments this week! I am disabled I am still doin physical therapy and had to miss it 1 time, I missed my PT for my back, ***** ******, and I missed a CT of my abdomen due to no transportation. I've requested **** or Ricart to get me a rental car and they store my car until it gets fixed but nope so buying a BRAND NEW CAR taking care of ALL the maintenance upkeep buying the extended warranties ect did ABSOLUTELY NOTHING for me. I drove this car off the lot with 28 miles on it and I have purchased Many of my vehicles from Ricart basically every new car I've owned....definitely will be looking for a spot that values their customers.

  

  Business response

  04/09/2024

  We are aware the customer has a sunroof leak.  The customer manufacturer warranty is exhausted under 3 year/36,000 miles.  We the Dealer reached out to **** seeking financial assistance to assist the customer for the repair and was provided some assistance from Ford.  **** tells us the glass is on back order with no ETA at this time. The customer is welcome to reach out to **** the manufacturer about her vehicle request. 

  Thank you for bringing this information to our attention and allowing us the opportunity to respond.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have purchased 2 cars and purchased a third through their used car service. We thought they would be reputable. Sadly, they are not. The **** car they “checked and fixed” that was “gently used”, well they did the bare minimum. They knew full well the running boards were out of warranty and on very borrowed time. (Never had them before, had no idea and they never disclosed info on this issue) Instead of doing what they should, as a home town dealer, they did not disclose nor did they replace so they car was in truly not in great shape. One week after driving off the lot, the running boards started not working. Brought it back, they said it was fine, just “dusted” them. Brought it back the following week, same thing. Had to take it back in to have MULTIPLE things that should have been done before purchase, on their”fine point inspection” fixed and corrected, as well as the running boards to the tune of 1600. Then a month and a half later those running boards motors quit and they wanted to charge another 1500. Wow, sad you knew they were bad, out of warranty when you sold it, living on borrowed time but thought you would squeak by and get a couple thousand more after the fact. Just plain dirty and contemptible. Our suggestion, Go anywhere else, don’t purchase from Ricart, new and definitely not used, they are dishonest. I love capitalism but that is slimy. Oh, and I found our bill for repairs from January 24, 2024 and it does not have anything listed on the paperwork about running board recommendations for next time service like they “magically “ produced on their copy. I am happy to submit to BBB to review to prove this company lies.

  

  Business response

  04/09/2024

  We are aware of this customer frustration with the running boards on their **********.  These running boards are moving each time the vehicle doors open which causes the motor to run.  Through out the year this type of running board should be lubed often to not to bind per the owners manual, especially during winter months with salt and ice putting more pressure on the running board motor.  Unfortunately, there was no manufacturer coverage because of year and miles has expired.  When we serviced their vehicle last month we determined it's a failed part and suggested to leave the boards lock in a stationary position so they may still be used just not hidden under the vehicle.  We did not charge the customer for this past visit,

  We appreciate you bringing this information to our attention and allowing us the opportunity to respond.

   

  Customer response

  04/10/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: The company completely ignored the issue that was stated.  Nothing was told to the customer about adding lubrication to the running boards at any time or was it in any paperwork from purchase or repairs or that they were clearly out of warranty due to time or miles.  The point of this complaint was they sold a used car with clear issues and did nothing to rectify those issues other than a band-aid with  a “lick and a promise” repair.  Nor was ANYTHING  answered about how a new “magical paper”  with the convenient phrase “ stated to owner next issue with running boards will mean a complete new motor will be needed was brought out when the customer pushed back on being told any of that.   I sent the picture of the repair paper /bill which was given on pickup and stated all that was done on that service, January 24th and that little phrase/statement the dealerships paper had on it and what they stated in their response to this complaint was nowhere to be seen.  
  Accept your responsibility and attempt to save any reputation by admitting your mistake, poor business dealings and offer to fix that which should have been fixed prior to purchase.  Otherwise,  the complaint stands and I hope all will read this and seriously reconsider making or entering into any business dealings with your dealership in the future.  The economy the way it is and now all the new dealerships coming into ********, Ricart is no longer the best and only.  Looking to reputable, responsible businesses to give your money too now means more than ever before!
  
  Regards,
  ***** ****
  ***** ****

  

  Business response

  04/19/2024

  We apologize for any frustration this matter may have caused the customer.  The vehicle was purchased Used, AS IS.  We will as a one time gesture of goodwill offer a 10% discount if they so choose to have the electric running boards repaired or replaced within the next 30 days.

  Maintenance is the responsibility of the consumer, there is no manufacturer warranty for running boards because of miles and time.  The customer may want to reach out to the manufacturer to see if they will assist with financial assistance.

  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  DATE OF PURCHASE 3/2/2024 #1 Ricart has not paid off the vehicle thatvi traded in . I was told it would be paid off in 20 days we are now at day # 34. #2 have not received any information from the leanholder to make the payment on the new car andcits now past due. #3 The driver side door has a cut on the inside that was suppose to be repaired. I have not received the first call from anyone there to repair this. #4 Not one person from this dealership has returned my calls, or left any voice mails . This is costing me a fortune. I want this vehicle fixed or they can buy it back . I want the trade in paid off and compensation for the interest that has accused and continues to accure . I also need the information to be sent to me to make the payment and them to pay any late fees for not processing this in a timely manner. Here is the deal # *******, customer # **********, vin # *****************, Stock # KTR1582. Business manager:**** ****** , Sales Manager: SM House , Sales Contact : ****** ******* are the 3 people I delt with on the day of the purchase.

  

  Business response

  04/05/2024

  We apologize for any frustration this matter may have caused.  The Finance Company took longer to process funding in order to complete the paperwork.  The customers payoff was made on 3/29 and the customer title work is being processed and we should have it back the beginning of next week.

  I hope this information is helpful.  We appreciate you allowing us the opportunity to respond.

  Customer response

  04/10/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21525951
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** *********

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to Ricart on 1-26-24 for a car repair. I had a antenna on the back of my car standing on the trunk when I took it there.. After the repair the antenna was missing. I asked," where it was?" The serviceman took the car back in the shop & he brought it back to me & said they could not find it. He( the service manager) said they would replace it. He( the service manager) said they would reimburse me for it. He( the service manager) asked me if I had an invoice for the antenna. I went home & got it & took it to him. He( the service manager) took a copy of it & said he would take the nescessry steps to replace the antenna for me. I have not received a reimbursement of $120.00 from Ricart service dept. I want a check from Ricart for $120.00 mailed to my home address immediately. .

  

  Business response

  03/25/2024

  I spoke with the manager and he confirmed we owe the customer $120.  We will get this submitted to our accounting office for payment.

  Thank you for bringing this to our attention and apologize for the delay.

  Customer response

  04/02/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  ***** ********

  ***** ***** ********

  Ricart

  Apr 2, 2024 11:59 AM

  
  

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/26/23 I purchased a vehicle from Ricart. When purchasing the vehicle I asked about the wheels, low tread, the person helping me said, "they are practically brand new." Ricart advertises that their certified vehicles "Tires must have at least 4/32" of tread depth remaining." This was not the case for my certified vehicle. After a rainy day I hydroplaned on the freeway and decided to check the tire thread. It did not have 4mm of life remaining. I reached out to Ricart on 1/18/24 about the tires. I sent them pictures of my tires and asked that someone get in touch with me about my tires. I asked that they either email or text me, because of my hearing disability. I was told someone would get in contact. As of 1/26 no one had contacted me. I sent another email requesting that someone get in touch with. As of 2/13/24 no one had contacted me. I sent another email requesting that someone contact me. On 2/14 I reached out and said I was filing a complaint, but that wasn't the route I wanted to go. Each time I was told someone would reach out to me. It is now 3/15/24 and still no one has reached out. I want my tires to be replaced with what they advertise. I would like an apology for no one returning my emails, as well.

  

  Business response

  03/18/2024

  We would like to invite the customer to stop in at our Ricart Used Car Department during business hours 9 to 5 to have our Recon Manager l(*****) look over the tire concern.  Once we have an opportunity to review the vehicle we will be in a better position to respond.

  Thank you for allowing us the opportunity to respond.

   

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 03/08/2024 I went to the dealership for service for oil change, injection cleaning service and to have software updated. The service advisor ****** **** informed me that the charge to update software was $175. I had informed him I tried to use the kia self service to do this myself with multiple different USB drives. I work in the technology field so this is not something I would struggle with doing. However of the 10+ drives I tried none of them would work. I feel it is unfair to have paid $30k for a vehicle and have to pay a fee to get the software updated. This also updates the navigation which keeps you from going down one way roads that have been changing around the Columbus area. I called Kia Consumer Affairs they told me to file a complaint with BBB and they would also follow-up with the dealership. Kia informed me that this is not something they would charge for and that this is the dealership charging me for it. They also recommended I try another dealership in the area as some of the are about helping the customer verse just the money. Invoice #******* is for other service performed during my scheduled appointment but this will help the dealership find it. I chose not to pay for the service of updating the software.

  

  Business response

  03/11/2024

  Attached is a copy of the customer service order showing they paid for an oil change and air induction which is not covered under manufacturer warranty.  We decline to refund for our completed services.  It also provides the customer with information for updating maps for their unit.  If we have an updated SD card that a technician has to program there is a labor charge. I hope this information is helpful with understanding why the customer was charged.  Thank you for allowing us the opportunity to respond.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩