Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  International auto outlet sold me a vehicle without disclosing that the rear sub frame was rotted out and that on the driver side rear the shock mount is also rusted out this was never disclosed to me during purchasing the vehicle the sells rep (Andy G*****) did ask me if I did see some rust under the gas cap and a few other places as expected for a 24 yr car but never mentioned that the rear subframe is rusted out and isn’t drivable and on the paper work I have I doesn’t have a disclosure about the busted frame

  Business Response

  Date: 02/24/2025

  This is in response to this complaint.

  We disclosed to the customer that the vehicle has rust, please see the attached document signed by the customer .

  Please be advised that this sale took place 2 days ago and the customer did not attempt to contact us to make it right for him, instead he filed this complaint and made several bad reviews online, which we do not appreciate, especially since we disclosed this to him.

  It appears the customer didn't understand this disclosure, so we are willing to exchange this vehicle for a different vehicle, Our only condition is that the customer removes all bad reviews made online first and resolve this complaint with the BBB. If this is acceptable, please ask him to contact us directly.

  Thank you.

  Bob K*****

   

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  I would like my cash back (3609.68) in the mean time I’ve taken down any post about international auto outlet but the bbb complaint won’t be let go in till I have my money back and i want it in writing notarized before I closed out my bbb complaint if we can’t come down to a solution I will be taking legal action. 
  
  Regards,
  
  **** *****
  

  Business Response

  Date: 03/03/2025

  This is the second and final response to this complaint.

  We are committed to unwind this sale, this is a statement made to the Cincinnati Better Business Bureau and will be published to the public, notarizing it is not necessary.  

  The sale will be unwind when the consumer removes all the his published negative reviews, and or follow up to these reviews with a positive feedback. The consumer stated that he removed the negative reviews but this is incorrect. 

  Once the consumer provide a proof of a positive feedback to the existing reviews (screen shots will be sufficient), and signs a future hold harmless agreement which we will prepare, we will unwind the sale and refund the full amount.

  Thank you.

   

  Sincerely,
  Bob K*****, General Manager
  International Auto Outlet
  2531 Dixie Highway
  Hamilton OH  45015
  Phone ###-###-####
  Fax ###-###-####
  Cell ###-###-####

   

   

   

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  The bbb won’t let me add the screenshot this is the error message I get when trying to upload the two photos from google and yelp (2 of the file(s) you have uploaded are either too large or a file type we do not accept.Please check your uploads and resubmit.) I’ve tried multiple times I’d be more then happy to email you the photos and willing to sign the will do no harm to your business with comments contract after reviewing it 
  
  Regards,
  
  **** *****
  

  Business Response

  Date: 03/12/2025

  I texted *** ***** on Thursday, March 6 2025 that the deal is cancelled and his refund check is ready. He was scheduled to come in the next day to pick it up. 

  I am confirming the deal is canceled and a refund check is ready for pick up at the store once the vehicle is returned.

  Thank you.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just bought a **** **** ***** ******** on Saturday 1-18-25. Test drove it for 30 minutes and it ran great, no issues. Drove it an hour and a half back home and felt a slight vibration. Drove it to work the following Monday morning and vibration was getting worse. Tried calling four times throughout the day asking for the salesman that sold me the vehicle (Tony). Was told by other salesmen that he wasn't in yet, but would give him the message to call me back since Tony told me if there were any issues at all to call him first. Driving home Monday evening from work on the highway the transmission started to slip just before my exit. It got exponentially worse after I got off the exit. Luckily I only have one lane country roads to get home. It finally stopped moving all together when I tried to go up a hill that is only a slight grade and was 2 miles from my house. I put it in park and it just kept rolling. Had to keep my foot on the brake while I called a rollback to come get the piece of junk. Tried calling Tony again at that moment and was told he couldn't be found at the dealership. They gave me his cell phone number and he still wouldn't answer and still has not called me back. I can only assume the "mechanics" there and Tony knew this was an issue and basically put a band on it so it would run fine during a test drive. I realize it was sold as is, but it's really shady and disgusting if that was the case. I purchased the warranty with it, but I'm sure they will find a reason not to cover it as they typically do. Probably wasted my money on that too. So now l have a $20,000 vehicle that needs a new transmission and possibly a transfer case as well. Total repair is estimated between $6,000-$10,000 if they both need replaced. If they want to do the right thing, they would just take the vehicle back and cancel the loan. Really wish I would've read the reviews ( which almost all are negative) so I knew never to step foot in that place.

  Business Response

  Date: 01/23/2025

  My apologies to the buyer. No one at the store is aware of this, the salesman Tony days off were Monday and Tuesday.

  The vehicle was sold with a warranty and of course we will stand behind it, please bring the vehicle in at your convenience and we will do the necessary repairs immediately.

  Bob

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 16th purchased Paid $15,000 Was never given my warranty from them. Left the dealership to drive home 5 hours and broke down on the highway. Was promised they’d take care of it and the tow. They were supposed to send me a new window unit in the mail and never did. I spoke to the salesman for a week about it who then left for vacation and didn’t tell me he was leaving or tell the dealership of the issue . I spoke to a manager he said he’d take care of it but then he left for vacation leaving me hanging without notice. I called again today and spoke with someone who now is “taking care of it” .

  Business Response

  Date: 01/03/2025

  I am unable to identify this sale, we sold 8 units on Nov 16, 2024 and none to a ****** *****. Please provide the Year, Make, Model or VIN of the subject vehicle.

  Thank you.

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (The vehicle is in my finance name ***** *****!!! But I ******* did 99% of the transactions! She wasn’t even in the store when purchased! I have several emails and text message conversations between I and several managers!! I was sold a ***** **** ****** **) they can keep playing games if they want to! Spoke to my attorney today! The auto company knows who I am!
  
  
  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 01/07/2025

  I apologize about the misunderstanding, but the initial complaint did not include the necessary information so I can properly research it. I further apologize to *** ***** and *** ***** for the entire situation
  
  On November 16, 20024, we sold a **** ****** ** ********************* to *** ***** ***** Please note that the vehicle is 19 years old and has over 145k miles. The vehicle was sold 100% As Is, please refer to the attached sales documents, specifically the Buyer's Guide, Warranty Disclaimer, Test Drive & Salesman Representation, Post Delivery Obligations and Used Vehicle Disclosure. 
  
  Shortly after the sale, we received a phone call from *** ****** ***** who is *** ******* Fiancé, claiming that the vehicle had a failed fuel pump and it would not start. We advised *** ***** that although the vehicle was sold 100% as is, it is our policy that we will repair the vehicle as goodwill. We advised him to bring the vehicle into our Service Department so we can repair it. *** ***** stated that he is unable to bring it to us, and will take it to his own Mechanic for repairs. We made an agreement with *** ***** that we will reimburse him for the fuel pump replacement (consistent with industry standards), all he needs to do is to provide us with an invoice from the repair shop and we will pay it as goodwill. 
  
  *** ***** sent us an invoice which I am attaching a copy of in this response. This invoice was dated 8 months prior to the sale, has no shop name or contact information, no vehicle information and clearly looks like an exaggerated homemade invoice. At this point we advised *** ***** that we will not act upon this invoice and unless we receive a legitimate document proofing the alleged fuel pump failure and repairs, we will not act.
  
  In conclusion, our position remains unchanged, if *** ***** provide a documentation to the effect of the alleged fuel pump failure and repairs, we are willing to reimburse him for the cost of the fuel pump failure consistent with industry standards.
  
  Please feel free to contact me for additional information or clarifications. I am including my contact information below
  
  Sincerely,
  Bob K*****, General Manager
  International Auto Outlet
  2531 Dixie Highway
  Hamilton OH  45015
  Phone ###-###-####
  Fax ###-###-####
  Cell ###-###-####

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I gave all of the information to Adam about the shop that fixed my vehicle! I have photos of the vehicle on the tow truck the day i purchased it! The shop is a small locally owned business so yes they use paper for receipts and obviously they made a mistake on the date!  I have photos of the hummer at the shop being worked on! Also , I have video stating that I was promised a warranty standard warranty from their shop. From Adam and the guy that tried to sell me a different warranty! I was promised the window piece for the driver door i never received it! Not to mention all of the things you guys tried to cover up and failed to fix. Which i have the photos as well!!
  
  
  
  Regards,
  
  ****** *****
  

  Business Response

  Date: 01/15/2025

  As I stated, the dealer sold the car as is, the paperwork I forwarded clearly shows this. If there is video to the contrary then I am not aware of it and if provided to me I will comply with it.

  With regards to the Fuel pump failure we committed to pay for it. Please forward a legitimate invoice to me and I will analyze it and pay the appropriate amount to replace the fuel pump. Please feel free to communicate with me directly to resolve this.

  Bob

• Initial Complaint

  Date:12/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/23, I purchased a **** ***** ********* from International Auto Outlet for work and personal use. The salesman assured me the truck was a 4x4, however, after driving the truck for a few days, the check engine light came on and the truck vibrates upon reaching speeds of 60mph or more. Took the truck to my auto mechanic and he stated there may be a bad oil pump and the vibration could be caused by a bad tire or worse a bad ball joint - plus the truck is not a 4x4. I contacted the dealer and returned the truck to the International Auto Outlet advising the truck is not what was expected as it needs to be a 4x4 in order to utilize the truck for work purposes. The dealer stated they would not take the truck back. I have also contacted the financing company as I just want to return the truck and cancel the loan.

  Business Response

  Date: 12/28/2023

  This is in response to this complaint.

  The truck is advertised based on the VIN decoder as a Rear Wheel Drive truck, it is impossible that the Salesman convinced the customer that it is 4 Wheel Drive. The customer is well aware that it is rear wheel drive. With regards to any issue with the truck, we advised the customer that we will address any concern he has, we further committed to exchange the truck with a 4 wheel drive truck if he wish.

  Thankk you.

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this used car a few months ago. There were some minor problems I came across that were resolved, but never did think that this company would have put me on the street knowingly with a rigged universal exhaust with no tail pipe. In many of their complaints their reply’s are “you purchased as is,” or “we fully inspect our vehicles!” If they truly inspected their vehicles they wouldn’t have rigged this muffler not only putting others at risk on the road (the muffler was barely hanging on), but risking my life, as well as my children’s by allowing exhaust to to enter the entire cabin of the vehicle. If it wasn’t for a colder day, and the exhaust blowing right up under my 2.5 year olds door I wouldn’t have noticed. This is unacceptable. For a few hundred extra dollars in your pocket you risked lives, instead of using that few hundred to do the right humanly thing and install the right exhaust! I would like a full refund of $682.76 that was spent on an entire new system.

  Business Response

  Date: 12/28/2023

  This is in response to this complaint.

  It appears from the pictures that the vehicle had a new muffler installed but it had not tailpipe. I do not have an explanation for this, but with certainty, I can state that no one will install a new muffler on a vehicle and attempt to save money by not installing a tailpipe as it has no savings value (tail pipe is in the magnitude of less than $50). 

  Also I don't understand if the vehicle had a new muffler and only needed a tailpipe, why did the customer replace the muffler? I wish the customer contacted me earlier and I would have resolved his issues.

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The muffler in the images of just the muffler is what was on the **** when I drove it off the lot. The “universal” muffler did not fit the **** per *****. The tail pipe was $119 as shown in the receipt. Not sure where you’re coming up with $50! A tailpipe alone wouldn’t fit the universal muffler in its entirety, so a whole system had to be installed. You're more than welcome to talk to ***** on Reading and Galbraith. If you truly inspected your vehicles as you stated in other complaints, this would not have happened. Driving off the lot in that condition could have caused CO2 poisoning over time if I had not noticed the exhaust under my child’s door, or the rigged muffler could have fallen off possibly causing a wreck. I would like a full refund as shown on the receipt. 

  
  
  Regards,
  
  *********** ******
  

  Business Response

  Date: 01/14/2024

  This is in response to this complaint.

  1. You paid $150 for retail cost of the tailpipe, I assure you our cost for this (as well as *****) is under $40.

  2. I am sure the ***** shop is motivated to replace your entire exhaust system.

  3. Any Universal Muffler has a matching universal tailpipe.

  4. You should have contacted us before committing to this repair.

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
   
  The muffler in the images of just the muffler is what was on the **** when I drove it off the lot. The “universal” muffler did not fit the **** per *****. The tail pipe was $119 as shown in the receipt. Not sure where you’re coming up with $50! A tailpipe alone wouldn’t fit the universal muffler in its entirety, so a whole system had to be installed. You're more than welcome to talk to ***** on Reading and Galbraith. If you truly inspected your vehicles as you stated in other complaints, this would not have happened. Driving off the lot in that condition could have caused CO2 poisoning overtime if I had not noticed the exhaust under my child’s door, or the rigged muffler could have fallen off possibly causing a wreck. The reason I did not contact the company is because of another issue I have. I called and spoke with our salesman, and he stated the company probably wouldn’t fix it since I already drove off the lot.  I would like a full refund as shown on the receipt.

  
  Regards,
  
  *********** ******
  

  Business Response

  Date: 01/17/2024

  Please see my previous response. Thank you.

  Business Response

  Date: 01/23/2024

  *****:

  Although I am certain the vehicle was sold with a proper after market exhaust system, I am willing to offer the consumer a $200 reimbursement. This is the wholesale cost (also my cost) to replace the entire exhaust system on this vehicle.

  Thank you.

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once the reimbursement has been received, and cleared. 
  
  Regards,
  
  *********** ******
  

  Customer Answer

  Date: 02/07/2024

  I purchased this Jeep in early Nov 2023. I did my DD on the vehicle, and any issues I came across were resolved but this one. I understand you’ll get some issues with used cars but it took 3 days to finalize this vehicle, I found this vehicle 8-10 days before I took it for a test drive. Upon the vehicle being brought to me I noticed some white substance on the top, and middle windshield. As I entered the driver seat the floor was soaked. I overlooked the vehicle, and none of the other carpet was wet. I inquired about this, and the salesman had no clue. It had rained for over a week, and this was a concern I had. The second day I had to come back to finalize the paper work. I had asked again to test drive it. The floor was still soaked. On this day the starter was going out which was fixed promptly, but I had to return to finalize as the mechanics were gone. So on the third day it was still wet and I inquired about it again. After finalizing the deal I took it home and on the third day as it rained the entire dash, and floor was totally soaked. I called the salesman and asked if they would cover the cost of the windshield. The answer was “probably not you drove it off the lot!” I thought it was the sunroof as first, and that was half of the problem. That was temporarily patched up as I had come across a more pressing issue with the Jeep (exhaust was missing a tailpipe) Sunroof now is fixed, and it still leaked. So now I had the windshield replaced and it’s fine. I did enquire about this issue. Someone knew about it at the shop as it was vacuumed out multiple times (we noticed the vaccine marks everytime), and the floor plug had been freshly removed. I’d like a full refund of $269.59 for the reasons that I did enquire about this issue, and I had to take care of the sunroof myself! In the images the sunroof sat low (red marks) below the roof causing overflow of water. If they truly inspected their vehicles this should have been fixed! The Windshield had a bad gasket.

  Business Response

  Date: 02/07/2024

  On January 23, 2024, I offered *** ****** a $200 Goodwill Adjustment and it was accepted as satisfactory resolution. We will no longer entertain additional pity complains from *** ****** who needs to know that he purchased an 18 years old vehicle not a current year model vehicle.

  Thank you.

   

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  The previous complaint has nothing to do with this complaint. One has nothing to do with the other. This complaint was addressed multiple times over 3 days on your lot concerning a water leak to Solomon about the windshield specifically, and an additional phone call to him which I was turned away! The previous complaint was a very possible deadly issue that you DO NOT in fact truly inspect your vehicles! Whether you had knowledge of the leak or not, it was addressed to your company multiple times. The fact that everytime I test drove it the floor had been vacuumed addresses that someone on the lot knew! Honesty is the best policy which these two issues have expressed your company lacks.   

  
  Regards,
  
  *********** ******
  

  Business Response

  Date: 02/23/2024

  This is in response to the attached.

  In the past, we did not agree with the buyer's statement with regard to the exhaust system of the vehicle, yet we decided to make a goodwill payment to the buyer to his satisfaction.

  At this point, it appears from the nature of this pity complaint and the customer's accusations that this is an extorsion scheme that we will not entertain. Our position is the vehicle is 18 years old, sold AS-IS, the buyers is aware of this and signed plenty of documents to that effect (I will be happy to provide copies of such). The buyer needs to assume ownership of the vehicle maintenance.

  Thank you.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  One would expect nothing less than an unprofessional response from this company. We had asked about the leak everyday we were there for three days. This is direct evidence (AGAIN) that you don’t inspect your vehicles as you state. This has been proven with photos, and receipts. It is not “extortion” as you claim when YOU lie about something then YOU the auto dealer get caught doing it. You have not been threatened in any form or fashion so there has been zero “extortion” attempts. You just got caught twice, and I’m using the BBB for a resolution. You’re a dishonest person, and company! I’ll accept a full refund 

  
  
  Regards,
  
  *********** ******
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adam of international car lot. Sold/financing. **** ******** ****. 6,000 down. 390.00 monthly car note. 321.00 car insurance. I still owe 30,000 on the car. Right after my 45 days was up, check engine light came on. Paid 250.00 for ******** **** to do a diagnostic. ******** **** gave me paperwork on the diagnostic, averaging over 11.000 to get fixed. The engine is blown. Called Adam, Adam told me to bring the car up Monday August 15.2022. Took the car up, my car is still up at international car lot as of Wednesday August 24. Adam or international car lot never called about my car.August 23rd I go up to international car lot to check on my car. Adam said his mechanic been on vacation and would return August 24. I was stating how (unfair he was. And how he knew the engine was blown.)He started screaming at me, saying ( DONT TALK TO HIM THAT WAY).he made me feel very uncomfortable. I left not knowing what’s going on.I cannot call him to figure this out.Adam sold me the car.I have no car. I have a daily routine with 4 kids. I need help. This is a really bad issue. I have all my paperwork for an attorney. I’ve even contacted the DMV.

  Business Response

  Date: 08/25/2022

  This is in response to the attached complaint.

  
  *** ***** Purchased the **** ******** on May 23, 2022. The sale price of the vehicle was $19,995 plus tax and title, the amount financed was $15,859 and not $30,000. I want to reiterate that this vehicle was sold to *** ***** 100% AS IS, please see the attached Buyers Guide, Warranty Disclaimer, Used Car Disclosure and Post Delivery Obligations. 

  
  On or about August 12, 2022 *** ***** contacted us and advised that her check engine light came on and she had it diagnosed at a ******** Dealership and was told that the Turbo is Bad (not a Blown Engine). Although we are under no obligations to *** ***** we told her to bring the vehicle in and we will make every effort to assist her. Unfortunately and since the pandemic we like most businesses are struggling with shortage of staff, not to mention vacation season which is why there has been a slight delay with *** *****.

  I understand *** ***** frustration and I apologize and I assure her that I will make every effort to reach an amicable solution. Please be further advised that at this time and while I am responding to this complaint, the vehicle is being diagnosed and worked on, and I will provide a follow up within the next 2 days. 

  Please provide *** ***** with my contact information below, as I will be her only point of contact at the dealership.

  Thank you.

  Bob K*****, General Manager

  ###-###-####

   

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

  Customer Answer

  Date: 09/15/2022

   

  Please send all paperwork with your recent comments about your complaint. Your complaint is now reopened.