ComplaintsforMicro Center Computers & Electronics

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Ender 3 S1 on 6/7/24 and because of a medical issue/surgery, I was unable to return the 3d printer before the return window closed. I contacted Micro Center, explained the situation and was told to contact Creality to troubleshoot and possibly get them to allow me to exchange the 3d printer. I contacted the brand company because of the machine being under warranty and I have been talked down to, treated poorly and they refuse to do anything about the issue with the printer. I have done everything they have suggested I do to troubleshoot the printer and it still does not work properly. I paid $179 for something that does not work. Neither Micro Center nor Creality are willing to help.

  Business response

  09/30/2024

  Hello, 

  Were sorry to hear that you've been experiencing issues with your 3D printer. We understand how frustrating this must be, and we truly appreciate your patience.
  It has come to our attention that the store reached out to you today leaving you a voice mail, offering to take back the printer. If there is anything else we can assist you with during this process or if you have any further concerns, please dont hesitate to let us know.

  Thanks, 

  Micro Center Customer Relations

  Customer response

  10/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I apologize for not getting back with you yesterday but I was at work.
  
  Regards,
  
  ***** Speaks

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi,I made online order (125-WP-3181949) for a ***** **MBP16 L23 M3M/128/2TB S and paid *******( due to 5% Microcenter card use and 10% transaction discount w/ monitor) and the base price of the ***** **MBP16 L23 M3M/128/2TB S was $4499.99. According to Microcenter's price protection guarantee, "We will refund the difference in price back to you if we have lowered the price of a product within 30 days of your Micro Center purchase!"Source: ****************************************************************************************** I am entitled to a refund of the price difference between current price ($4299.99) and $4499.99( base price of what I paid) (... so a refund of $200 + taxes) AND THE PRICE WAS LOWERED WITHIN 30 DAYS OF MY MICROCENTER PURCHASE(August 28 2024).Source of price: *************************************************************************************(late-2023)-162-laptop-computer-space-black Note: There are no exclusions to this price protection hence it is 30 days ********* fact, I find it dishonest that the refund was not automatic as IMPLIED and requires my direct intervention. I had a conversation with a *** who chose not to honor this even though the price drop was within 30 days.Since, this sale(base price of $4299) was up within 30 days of my purchase date(08/06/24), I believe I am entitled to a refund.Source of sale being up within 30 days(Shows it up on August 28 2024) : ***************************************************************************************************************************************************************************************************

  Business response

  09/24/2024

  Hello,
  
  Thank you so much for reaching out to us! We truly value your business and appreciate you taking the time to connect. I understand youre inquiring about price protection for your recent purchase. After reviewing your request, I see your Macbook was purchased on 8/6. Were happy to offer price protection on items for 30 days from the purchase date, but it looks like your purchase falls outside of this time frame.
  
  If you have any further questions or if theres anything else we can assist with, please dont hesitate to reach out. Were always happy to help!

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  09/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In or around April 2024, I purchased a television valued at $1,600 and a $100 mount from MicroCenter. The mount was recommended by a MicroCenter salesperson. The TV and mount were professionally installed and subsequently inspected by a company specializing in commercial-grade installations for televisions, monitors, and computers.On September 7th, 2024, the mount failed, causing the television to fall onto my desk. This failure not only presented a significant safety hazard but also raises concerns regarding the misrepresentation of the mounts suitability to support the TV, as advised by MicroCenter ************ a loyal customer, having spent over $20,000 at ********************** within the past year without issue, I reached out to customer support with the reasonable expectation of assistance. My initial attempt via online chat was unhelpful, so I requested a call from a manager. I began the conversation calmly and professionally, but the manager responded with noticeable agitation. When I detailed the situation, the manager explicitly stated, Its not my problem, offering no explanation or solution, and refused to accept responsibility for what is, clearly, a safety risk that could have caused serious harm. As the conversation escalated due to the managers increasingly aggressive tone, the call was abruptly ended by the manager.Given the potential for injury and the clear product failure, I am requesting a full refund for both the television and mount. Failure to resolve this matter promptly will leave me no choice but to pursue legal action to recover damages and address the safety risks posed by this defective product.

  Business response

  09/10/2024

  Hello, 

  Were sorry to hear youre experiencing issues, and were happy to look into this for you. Could you please provide us with pictures of the area where the TV was hanging? Additionally, could we also get a copy of the receipt from the company that did the installation? This will help us better understand the situation and assist you more effectively.

   

  Thank You, 

  Micro Center Customer Relations

   

  Customer response

  09/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22255017
  
  I am rejecting this response because: Attached are photographs of the wall where the television was installed, which includes the necessary coaxial and ethernet connections specifically designed for a TV mount. Additionally, I have provided a copy of the receipt from the professional management group that installed the television, demonstrating that the installation was performed by a qualified, professional service.
  I trust this documentation will be sufficient for a prompt and fair evaluation of the safety hazard posed by the mount sold to me by MicroCenter. Given the clear evidence of a defective product that led to a dangerous situation, I expect a swift resolution to this matter.
  
  Regards,
  
  Zain Alzuhairy

  Business response

  09/17/2024

  Hello,
  
  Thank you for reaching out to us and for providing details regarding the unfortunate incident with your television and mount. We take all customer concerns seriously, especially those involving safety risks.
  
  After reviewing the situation and examining the photos you provided of the installation, it is clear that the mount was not installed according to the product's recommended guidelines. The mounting system you purchased is designed to be secured to wall studs or a solid masonry wall to safely support the weight of the television. Unfortunately, the installer did not follow these specifications, which is likely the cause of the mounts failure.
  
  While we strive to offer reliable product recommendations,the proper installation of the equipment, as specified by the manufacturer, is critical to ensuring its safety and effectiveness. Since the installation was not performed according to these guidelines, we are unable to accept responsibility for the damage caused.
  
  Given the circumstances, we recommend that you pursue this matter directly with the professional installer, as they may be in a better position to provide compensation or a resolution for the improper installation.
  We understand this is not the outcome you were hoping for,and we sincerely regret the inconvenience and frustration this has caused. If there is anything else we can assist you with or if you'd like further details about the manufacturers installation instructions, please feel free to reach out.
  
  Thank you for your understanding.
  
  Micro Center Customer Relations

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to micro center on 08/12/24 in the morning to replace the battery of my **** laptop. And I agreed their price for $70 including battery and installation. When I picked up my computer in the afternoon, I found out that besides the $70, I needed to pay extra $40 for the diagnosis which I never agreed. It seems they need to diagnose first to make sure it's battery problem then replace. I'm so confused because I didn't go to there to repair my computer. I went to there to replace the battery and I clearly told them to change the battery before they even diagnosed it. Anyway, I believe it's some kind of scam to lure you to pay the service you don't need at all and I need my $40 back.

  Business response

  08/27/2024

  Hello, 

  We apologize for the recent experience you had during your laptop battery installation. It has come to our attention that we did not adequately explain the charges and procedures associated with the service, and we deeply regret any confusion or frustration this may have caused.
  
  Clear communication is a priority for us, and we apologize that we did not meet this standard.
  
  We understand that our manager has since reached out to you to explain the charges in detail and to offer a refund of the diagnostic fee as a gesture of goodwill. We hope this helps to resolve any concerns you may have had.
  
  If you have any further questions or if there is anything more we can do, please dont hesitate to reach out to your local Micro Center store.
  
  Thank you,
  
  Micro Center Customer Relations

   

  Customer response

  09/04/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  ************************ 22131880

  Micro Center Computers & Electronics

  Sep 4, 2024 2:15 PM

  
  

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was at the ********, ****, location with my family on August 22nd, and the experience was horrible. I was looking at a keyboard, and the employee asked if I needed help. I said I was all good, and he proceeded to stand behind me as I was looking and continuously hounded me, asking if I needed help. I was looking at a keyboard, and the guy took the keyboard out of my hands and said, Let me open this and show you this keyboard as I am still looking at it. At checkout, another employee asks if we have a Micro Center account, and we do not. The employee was extremely rude about it and proceeded to say, "Why don't you have an account with us?" and "Don't you like money?" both in a very rude tone. I have shopped at Microcenter before and have not seen the issue, but this is the reason why I shop online most of the time. Nobody likes being hounded as soon as they walk into the store, especially if they say they do not need help. Also, employees should not be giving this kind of tone to customers. Also, I think that it is crazy that the Walmart down the street has the Razer Huntsman v3 Pro full-size keyboard in stock and you guys don't. This is a brand new keyboard, and it is just wild that you guys at a gaming and computer store did not have any of them in stock. Overall, this experience was very bad, and I hope you guys get your act together, or I will just have to continue shopping on Amazon, which is super disappointing as I would much rather support retail shops.

  Business response

  08/28/2024

  Hello,

  
  We personally thank you for taking the time to share your feedback with us. We greatly value your input, as it helps us continually improve our services and better meet your expectations.
  
  We understand that the store manager has already reached out to you by phone to discuss your experience in more detail. We hope this conversation was helpful and addressed any concerns you may have had.
  
  If you have any further questions or additional feedback, please don't hesitate to reach out. We're here to ensure your satisfaction and would love the opportunity to assist you further.
  
  Thank you again for your feedback and for being a valued customer.

  Thanks, 

  Micro Center Customer Relations

  Customer response

  08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ******

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A couple of weeks ago Micro Center was running a promotion giving away free sd cards, so I got one. The sd card stopped working shortly after receiving it, so although got it free. Although I got the sd card free I still think I'm entitled to a replacement, especially since I purchased other items while there. I looked for the phone number to this business and couldn't find it anywhere.

  Business response

  08/14/2024

  Hello,

  Thank you for reaching out to us. I see that you've been in touch with the store and will be coming in for a replacement. In the future, please don't hesitate to contact us if you need any assistance. We offer support through email, chat on our website, and of course, by phone at your local store.

  We're always happy to help!

  Regards, 

  Micro Center Customer Relations 

   

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  At micro center in *******, i purchased a computer with all the bells and whistles with a fancy gaming monitor that i bought it with. While there, i brought in a paper with many questions on it. When asked if the pc worked on windows 11 Operating System, an male employee at the store said it would. After awhile, MY monitor ran into issues with a video game i was playing. I was recommended to update my monitors firmware/drivers. I looked into the device manager and found out that the monitor is not recognized by my pc. So i ended up calling ***** the makers of the the monitor and found out my monitor is not compatible with Windows 11 OS. Although at the time of sale, they verbally said it was. I have tried contacting Micro Center support, but they keep telling me to download the drives at ****** website. They do not have a driver for windows 11 Operating System, only Windows 10 Operating System. They were selling products in their store and telling them they fully function on a windows 11 operating system, when they do not. Because of this, some of my functionality of the special gaming monitor i purchased with the pc does not work correctly. Considering this was when all pc's only had windows 11 pre installed on them. Either they knew and fradulantly sold me this monitor on purpose to scam me, or lied blatently to me about it working on windows 11.I actually made a list of questions before i went to the store. Since i knew all the new pcs now only have windows 11 pre installed on them, i asked specifically about them.

  Customer response

  08/08/2024

  They sent me a letter, to which i responded to, but they did not respond to my letter back. I believe they are waiting until TAX FREE weekend is over, where i can get a monitor for a better price. I attached the email response from micro center above. I also sent a response hoping for a answer back, but have yet to receive one on my inquiry about how much credit they will give me. It is also attached above to show my response. Again, i believe they are delaying their response until after TAX FREE WEEKEND in ***** because they wish me to pay more for my replacement monitor

   

  Signed,

   

  *************************
  

  Customer response

  08/12/2024

  My issue has been resolved. We talked in real life, and figured out all monitors are designed this way, including the newest ones.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I kept getting a Blue Screen of Death error whenever I would game on my ** I bought from Micro Center. I have a 4090 and a Ryzen 9 so there should be absolutely no problem streaming and gaming on the *** I took my ** into Micro Center on July 30th at around 1PM. I didn't get my ** back until 11PM that day. The first tech who looked at my ** said they couldn't replicate the error or find anything wrong with the *** Then they dropped it on the floor and smashed my side glass panel of my *** They just apologized and said they have the case in store so they will replace it. The first tech seemed completely incompetent and unknowledgeable at what he was doing, as he he also said the ** was stuck shutting down for 20 minutes. My ** had literally never had that issue previously. When I replied and said, "why would that be?" He just said "Not sure." I've just paid you $40 for your diagnostics service and your response is "Not sure." The assistant at the front desk said he wasn't bothered or didn't try too hard as his shift was nearly over. The first tech asked for a photo of the Blue Screen, when I had already given them the specific error code I received which was "D**_Watchdog_Violation." Why would a photo of the **** be even remotely helpful? You have the exact error code. She also said he was testing the ** without the *** even plugged in. They then offered a second tech to look at my **, his name was ****. He said he had found malware, and my BIOS needed updating, as well as the chipset. I then paid a further $170 for him to update the ***** Chipset drivers and remove the Malware. I asked if that would definitely fix the issue, and he assured me it would. I take my ** home and first time I stream and game. I get the exact same error code again. They had no fixed my ** at all. They just charged me $210 to update my BIOS and chipset. Something I could have just done myself at home. I'm absolutely furious and so frustrated at this service. I feel I have been robbed.S

  Business response

  08/05/2024

  Hello,
  
  We apologize for any inconvenience you've experienced with our store. We understand that the situation has been less than ideal, and we truly appreciate your patience as we work to resolve it.
  
  Our store team has been in touch with you, and were pleased to know that youll be visiting the store for further assistance. Rest assured,we are committed to ensuring you receive the support you need and that your concerns are addressed promptly.

   

  Thanks, 

  Micro Center Customer Relations

  Customer response

  08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22081180
  
  I am rejecting this response because: 

  I took my pc in for further repairs they swapped my CPU for the same CPU. I took the ** home and the same errors still occurred.

  
  Regards,
  
  ****************

  Business response

  08/13/2024

  Hello,
  
  We apologize for any inconvenience you've experienced with our store. We understand that the situation has been less than ideal, and we truly appreciate your patience as we work to resolve it.
  
  Our store team has been in touch with you, and were happy to know that youll be visiting the store for further assistance. We are committed to ensuring you receive the support you need and that your concerns are addressed promptly.
  
  Thanks, 
  Micro Center Customer Relations

  Customer response

  08/21/2024

  I did respond to say the issue was not addressed or resolved. I had to take my pc in to the store for the 4th time as it was still not fixed, and I had to pay even more money to buy new components. The errors got even worse this time. An employee called me to say they would be rebuilding the ** and now theyre saying they cant replicate the error and theyre not even doing what they called me to say they would do.

  Business response

  09/05/2024

  Hello,

  
  We understand that you've been in touch with the store. This morning, we reached out to them to request further updates. Thank you for your continued patience.

   

  Thanks, 

  Micro Center Customer Relations

  Customer response

  09/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22081180
  
  I am rejecting this response because: 

  The manager ****** emailed me (09/02) and said my drives were not touched so I wouldnt lose any of my data, but when I went into the store to pick up my **(09/03), my removed my drive that had all my data on it, projects from the last 5 years, photos and videos of my daughter. They put a new drive in there and lost my drive with all my data on it. The other supervisor there called **** even told me they cant touch your drives without the customers permission and they would need my confirmation first if I wanted them backed up. They did not contact me at all to even ask me about the drives. Like I mentioned I was emailed and told they would not even be touched. They also put Windows 10 on my ** for some reason when I brought the ** in, I had Windows 11 Pro on it. Now I have to consider whether I take this to claims court as theyve lost my drive with all my data and irreplaceable memories. I dont understand the vast lack of communication and protocol between employees. Also why couldnt the person who took my drive out, just find where they put it and put it back in? Its now been 3 days since they told me they were looking for it. **** told me they dont get shipped out until Sundays. I dont understand why it would take over 3 days to find it. The person who did it and disregarded the managers note to not touch my drive is called ********** was told. The incompetence here with this whole scenario is astounding. Something needs to be done and rectified here, and some accountability needs to be taken. 

  
  Regards,
  
  ****************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 22nd, 2024, I purchased an iPad AppleCare+ but I was charged $179.99 instead of $99. I sent an email requesting a refund. They apologized for the mix-up and promised me a refund. Since then, I sent 2 additional emails requesting the refund. My emails were ignored.

  Business response

  07/24/2024

  Hello,

  We sincerely apologize for the inconvenience youve experienced regarding your refund. We understand how frustrating this situation must be for you, and we appreciate your patience.

  I wanted to let you know that we have been in touch with the store, and they have confirmed that they will be sending you a check for the refund. Please allow up to 10 business days for the check to arrive.
  If you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help and ensure your satisfaction.
  Thank you for your understanding and for being a valued customer.

   

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To whom it may concern,I have tried to explain my request to Micro Center Customer Support since last week. Sadly no proper response was given. it's a very simple case just to ensure my updated info in system. I have been a loyal customer since I moved to ****** in July 2004. Sadly, my personal email ************** was compromised a few months ago. I believe I have updated my personal information but it seems I am not on your list for MicroSD 128 deal. Is it possible for you to make sure I will not miss the flash drive deal moving forward?Your attention to this matter is greatly appreciated.***,I signed up for the MicroCenter offer when I moved to my new place.You should be able to find me Old address - ********************************************************************* (composed email account is ************* Current address ************************************************************************* Current email address is ****************** My new neighbors received the promo printed 1st **** 128GB free........Could you at least check my information in your system?Thank you.************* On Mon, Jul 15, 2024 at 8:25AM ******** (Micro Center) <******************************************> wrote:##- Please type your reply above this line -##******** (Micro Center)Jul 15, 2024, 9:25AM EDT Hello, we are currently running ads and they appear based on the platforms system. We recommend keeping an eye out to sign up for the next time you see the offer! You can also sign up for our special offers for a chance to receive coupons in the future here: ************************************ Below please find my order History:********************************************************* Order *************************** Micro Center Premium 128GB microSDXC Card UHS-I Flash Memory Card C10 U3 V30 A1 Micro SD Card with Adapter Micro Center Premium 128GB microSDXC Card UHS-I Flash Memory Card C10 U3 V3...$0.01 Pepsi Diet Pepsi Diet $1.99

  Business response

  07/22/2024

  Thank you for reaching out to us.

  
  We wanted to clarify that the coupons we currently offer are specifically designed for new customers as part of our introductory promotion. This allows new customers to experience our products and services at a discounted rate. Please keep an eye on your email for these special offers and on our ************ platforms. 

  
  If you have any further questions or need assistance, please do not hesitate to contact us.

  
  Thanks,
  Micro Center Customer Relations

  Customer response

  07/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22012720
  
  I am rejecting this response because:  Please kindly confirm my updated address is in your system for future promotions via **** and email ******************

  
  
  Regards,
  
  *************

  Business response

  07/28/2024

  Hello,

  
  We confirmed that your address and email address have been successfully updated in our system as per your request. ******************************************, ******************.
  Please let us know if you have any further questions or concerns.
  
  Thanks,
  
  Micro Center Customer Relations

  Customer response

  08/02/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22012720
  
  I am rejecting this response because I did not receive the confirmation of my updated address from Micro Center.
  
  Regards,
  
  *************

  Business response

  08/05/2024

  Hello, 

   

  As per our last response on 7/28 we did confirm your address: 

  Hello,
  
  We confirmed that your address and email address have been successfully updated in our system as per your request. *******************************************, ******************.
  Please let us know if you have any further questions or concerns.
  
  Thanks,
  
  Micro Center Customer Relations

   

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩