ComplaintsforMicro Center Computers & Electronics

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off my broken laptop 11/25/2023 at the MicroCenter Repair Department to replace my cracked screen. I was informed that they will order the part and contact me to proceed. 12/11/2023: I contacted MicroCenter after receiving no update of my repair. I was informed the part was ordered and that they are uncertain when it would be available to begin the repair. 12/27/2023: I contacted MicroCenter to acquire a Repair update. My repair order was “misplaced” and that it would require a search of repair orders. 1/3/2024: I contacted MicroCenter for Repair update. The replacement part was not ordered and the employee inquired if I would like to proceed with the repair. I expressed my consent to the part order and repair estimate of approximately $450. 1/17/2024: I contacted MicroCenter Repair for an update: the replacement part was ordered. 2/3/2024: I contacted MicroCenter for a Repair update: the part was received and that the laptop was in possession of the “Repair” department to be completed. I was provided an estimate of 7 days. 2/22/3024: I was contacted informing me of the completion of my laptop repair. 2/25/2024: I arrived at the MicroCenter to pick up my repaired laptop after 13 WEEKS and with an initial charge of $1100. The employee credited my balance $450 to compensate for the lengthy repair duration. My repair cost: $660 and 13 weeks. I am completely dissatisfied with the service I received at the MicroCenter. 1. Ineffective execution of Repair. 2. Poor customer service. 3. Poor communications/providing updates. 4. Excessive charge for services provided me.

  Business response

  02/28/2024

  Hello, 

  Thank you for reaching out, can you please share with me the work order number or information the repair would be under? When using the info you shared with this review I am not able to find a work order. 

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  02/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was wrongfully denied a price match for SKU 538447 on Micro Center with ****** because the rep wrongly stated it was a members only item. In any case, I am a member at ****** but wanted to give Micro Center my business and they did not want it. I am giving you the opportunity to help and price match for $1199.97 in the snippet attached. Micro Center does match ****** and I should not have been robbed of the opportunity here. Thank you for your help

  Business response

  02/21/2024

  Hello, 

  Upon careful review of the information provided, we regret to inform you that we are unable to honor the price match for the product in question. After thorough consideration, it was determined that the criteria outlined for price matching were not met in this instance. ****** prices are for members only.
  
  Please know that we genuinely appreciate your interest in securing the best value for your purchase. While we understand that this decision may be disappointing, we assure you that it was made with careful consideration.

  We remain committed to providing you with exceptional service and value, and we encourage you to explore the other offerings available to you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Our team is here to assist you in any way we can.
  
  Once again, we appreciate your understanding. 

  Thanks, 

  Micro Center Customer Relations

  Customer response

  02/24/2024

  I am a ****** member and the "Members Only" text is only for the warehouse pickup option. Everyone can order online, and Micro Center has matched ****** before as it is democratized. Please reconsider in light of this clarification. Thanks. 
  

  Business response

  02/27/2024

  Hello, 
  Upon careful review of the information provided, we regret to inform you that we are unable to honor the price match for the product in question. After thorough consideration, it was determined that the criteria outlined for price matching were not met in this instance. ****** prices are for members only. The item in question we will not price match with ******.
  
  Please know that we genuinely appreciate your interest in securing the best value for your purchase. While we understand that this decision may be disappointing, we assure you that it was made with careful consideration.

  We remain committed to providing you with exceptional service and value, and we encourage you to explore the other offerings available to you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Our team is here to assist you in any way we can.
  
  Once again, we appreciate your understanding. 
  Thanks, 
  Micro Center Customer Relations

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a tv and an extended tv warranty from microcenter nj. I need service on the tv and microcenter has not responded to my request for tv service. They have no phone number listed for any store locations. I have texted and tried the chat on their website. They either never reply or dont answer the question on how to obtain service as per the extended warranty they sold. NJ consumer affairs states they have numerous complaints. I will be forced to seek assistance from the NJ Attorney Generals Consumer Affairs

  Business response

  02/21/2024

  Hello,
  
  We are sorry to hear about this experience and understand your frustration. I do see a contact with our contact center on Saturday 2/17/24 explaining that you will need to contact our tech support department. Please reach out at your earliest convenience at ###-###-#### to speak to a member of our technical support team and they will be happy to help you start with the process.

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  02/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6-15-2023 I purchased a Lenovo Ideapad Gaming from this store and I have had issues with it since I bought it. I went up to the store to exchange the laptop or get a refund and they refused stating some bogus policy I wasn’t notified of when I purchased the laptop. Now it has crashed and essentially bricked itself due to something called BitLocker which I did not set up. I spoke to Lenovo who said they do not put this on their computer and that I would have to reach out to the store. I called the hotline and a representative told me the manager of the store would be reaching out to me to fix this problem and they haven’t. This is why I often avoid Micro Center because they treat their customers like garbage and smile in their faces while doing so. I am either seeking a refund for my purchase or an exchange for a new laptop. After which I will never purchase another product from Micro Center again. This is the second time they have screwed me with a laptop purchase.

  Business response

  02/21/2024

  Hello, 

  We appreciate your reaching out to us about the issue you've been experiencing.
  
  We took the initiative to contact the manager of your local store, he stated that he spoke with you about the options that we have for help. You have a 1-year warranty for your unit and will need to have the unit checked in for diags, this is the process that we have to follow with the warranty company. We also confirmed that Bitlocker is something Micro Center did not install. If you have any other questions please feel free to reach out to store management.

  
  Thanks,
  Micro Center Customer Relations

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 3D printer from Micro Center on 1/12/24 with a 1 year warrantee. The Heat Bed was recalled on Jan 28th. I attached the file they sent out. I contacted Bambu about the replacement parts. I was told that I need to go to Micro Center for the warrantee Items and not them. I contacted Micro Center about the parts and other parts having issues on my Printer. Micro Center Product Review: Ticket #: ******* . They said they will refund my money but will not replace the parts or the dangerous hotbed that was recalled. I do not wish to part with my printer because I have paid for extra items that ONLY work on this printer. The printer is no longer for sale at Micro Center or Bamboo so I can not get another until Micro Center told me they will give me a refund but will NOT honor the warrantee and will not replace parts on my unit which is provided by Bambu to Bambu customers. I need help getting the Parts under the Warrantee I do not wish to just get money back for giving them back the printer.

  Business response

  02/07/2024

  Hello,
   
  Thank you for reaching back out and providing that information. We are working with Bambu currently on regarding what options are available. I would keep an eye on your email for update within 48-72 hours. 
  

  Thanks, 

  Micro Center Customer Relations

  Customer response

  02/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21238017
  
  I am rejecting this response because:  The response is not a solution to the issue it is only saying they will look into it and get back to me in 48-72 hours so the complaint should remain open until we have a solution, I would like to add that I have been reading forms like **************** and reddit and people are saying that Mico Center stores have been provided some customers with 80 dollars but is forcing them to spend it right away on printers in stock at the store, so I am confused why this is taking so long to help me? I want to add incase the store reads this response that at this time I am fine with not doing option two which is replacing the heatbed and getting a 120 discount voucher  ONLY because online post have been saying this could be extremely dangerous for people to do on their own. I would however like to get another A1 in May so getting 80 bucks that I have to spend right away is not an option. If Micro Center wants to do the minimum they can to resolve this I would however be okay with a 80 dollar gift card for Micro Center if they wish to have me buy the new A1 in May at Micro Center but if they do not want my business then the 80 discount voucher for bambulabs.com which Bambulabs are saying they are offering will also be fine. I say minimum effort because I will be out of a printer until May or longer and that is not going above and beyond that is just doing what is right to cover the recall issue and what they should have done before I had to go out of my way to try and have the BBB help fix this.  

  , 
  
  Regards,
  
  ****** *******

  Business response

  02/13/2024

  Hello, 

  We sent out an email to all customers for the BAMBU LAB RECALL, information is below. These are the options that we have to help: 

   

  Bambu Lab Recall Notification

  
  Dear Customer,
  We'd like to inform you that Bambu Lab has recently issued an important announcement regarding the recall of all A1 printers (****************). This decision was made due to potential safety concerns related to heatbed cable reliability. Your safety is our utmost priority, and we kindly urge you to immediately STOP using your A1 printer awaiting further instructions.
  As an authorized reseller closely aligned with Bambu Lab, we are committed to your satisfaction. Below, we outline your current options for resolution.
  Return for Refund
  You can return your A1 Combo to our Micro Center stores, preferably with the original packaging and accessories.
  Upon receipt of the returned unit, you will receive a 100% refund.
  For your inconvenience and our appreciation for your business, you will receive an $80 Micro Center gift card to apply toward any Bambu Lab products.

  
  Wait for a Heatbed Replacement
  If you prefer to wait for a new heatbed replacement, please register with us at ***********************************************
  We will add you to the waiting list for a new heatbed replacement part, which is provided free of charge.
  The new heatbed is expected to arrive around the end of March to beginning of April and will be made available for pickup at your local Micro Center store.
  For your inconvenience, patience waiting for the part, and our appreciation for your business, you will receive with the new heatbed replacement part a $120 Micro Center gift card to apply toward any future Bambu Lab products.
  You will have to self-assemble the new heatbed replacement part. Click this link for a tutorial from a Bambu Lab support team member A1 Heatbed Unit Installation Tutorial - YouTube
  Please promptly choose which option is best for you and take the necessary action: #1-store return or #2-sign up for replacement part via the link above. As a valued Bambu Lab reseller, we remain dedicated to providing exceptional service alongside Bambu Lab’s unwavering commitment to quality and customer safety. Our priority is to ensure your satisfaction and peace of mind throughout this process.
  Should you be interested in repurchasing the fully enhanced and upgraded A1 model at a later date, we anticipate its availability around May 2024. In the meantime, if you require substitute printers, we invite you to explore other available options from Bambu Lab with the discount.

   

  Thanks so much!

  Please direct any questions to c***********************

  
  Micro Center Customer Support
  *******************

  Customer response

  02/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello to whomever this may concern, On 12/20/2023, I brought my laptop in Sharonville Microcenter for a RAM upgrade only as everything else was working (************). The technician ensured me that it would take 30min and charge me $30 for it. About 30min later she called saying that I needed to pay more to upgrade the RAM since the motherboard had to be removed. I came back to the store and found out my laptop has a flickering screen when logging in to Windows. Now suddenly I have a non-working computer. She said i would have to wait 24-48hrs, pay an extra $80, to get it fixed. They contacted me a few days later an say that the OS needed to be reloaded and that an extra $90. A few days later, they contacted me to say that the RAM upgrade and OS reload were done but now the fan start making noises and fixing that would cost and extra $250. At this point I was out of my only computer and had to pay $450 to get it back when it was only there for a RAM upgrade. I decided, after a day, to call Microcenter to get it fixed. I went to pick the laptop up on 1/21/2024 and they quoted me over $520 for RAM, OS, and heatsink. After talking to me manager, they reduced it to $270 for RAM and heatsink only. I explained to them they the heatsink noise was a problem when they technician work on the laptop but they insisted that i pay for it since they "notify me of the problem before repair". If it was a subtle problem I would understand but fan noises are very obvious and they did not say anything about fan problem the first time they took the laptop in. I have been out of the only computer I use for work and Microcenter had taken an absurd amount of time to do a RAM upgrade. I had agree to pay for the heatsink and RAM upgrade, which is $200, but the store manager declined and I'm still out of a computer. Since the store manager cannot resolve this problem, I would like to hear from Microcenter HQ. Thank you.

  Business response

  01/24/2024

  Hello, 

  We understand the store manager has been in contact with you, please let us know if you need anything else. 

  Thanks, 

  Micro Center Customer Relations

  Business response

  01/24/2024

  Hello, 

  We understand the store manager has been in contact with you, please let us know if you need anything else. 

  Thanks, 

  Micro Center Customer Relations

  Customer response

  01/29/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ****

• Initial Complaint

  01/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Micro Center is refusing to honor their “Holiday Extended Return Policy” as posted on their website and in store. (****************) I purchased some items on 11/05/2024, which is clearly inside the “Holiday Extended Return Policy” window for purchases made between 11/1/23 and 12/25/23. I was told by ***** (the manager) on 1/13/2024 that I could only receive store credit or NOTHING at all since I did not have a gift receipt and he could not return the funds to my original form of payment (credit card) per store policy. No where does it say in the policy that I need a gift receipt in order to receive a refund under the “Holiday Extended Return Policy.” I do not shop at Micro Center very often and prefer that the credit is issued to my credit card instead of store credit. After this incident I am not sure I will even be back at the store to spend “store credit.”

  Business response

  01/17/2024

  Hello, 

  We are sorry to hear about your frustration with your refund. We will reach out to the store for details and to see how we can help. 

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  01/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with micro center on January 5th, the order number is #********. My item was never delivered even though I was notified of it being delivered. And they refuse to compensate for my missing item this is absolutely ridiculous and disgusting at the fact that they will not give me any form of compensation it’s the least they could do for a situation like this. For a company who’s holds such a high presence in the tech community this is the last I would expect from micro center.

  Business response

  01/12/2024

  Hello, 

   We appreciate your business and are genuinely sorry to hear that you have not received your recent order. We understand the frustration this may cause and want to assist you in resolving the issue promptly.
  Upon investigating the delivery status with FedEx, we have confirmed that the package was delivered to the address provided. We recommend contacting Fedex and filing a police report. You can also dispute the charge with your credit card company if you choose. 

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  01/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order ******** on New Years Day and my order is showing delivered on 1/4/24, but I never recieved it! I reached out immediately to customer service regarding this and was told they would look into it and have a solution in a few days. I get an email today 1/10/24 asking if I checked everywhere including with neighbors and of course I have already. They then asked in the email as well if I can take a picture of a mail room in my building which in the picture provided it looked nothing like it. I replied telling then that the picture is not a location I recognize and also there are clear signs indicating that no packages be left in the mailroom in our building as its a very small room and is only allowed for incoming and outgoing mail via USPS. It also indicates that packages be left at our doors as per our leasing offices policy. I also double checked my Ring Doorbell footage and there is no deliver carrier during the time it was delivered. This has been very frustrating and I would just like my money back as I will buy this item in store because its very much needed. This has been a very poor experience and customer service was of no help. Again Id just like my money back please.

  Business response

  01/12/2024

  Hello,
   
  We appreciate your business and are genuinely sorry to hear that you have not received your recent order. We understand the frustration this may cause and want to assist you in resolving the issue promptly.
  Upon investigating the delivery status with FedEx, we have confirmed that the package was delivered to the address provided. We recommend contacting Fedex and filing a police report. You can also dispute the charge with your credit card company if you choose.

  The picture with FedEx shows some kind of mail area. If you can provide any type of pictures of the mail area along with the signs to help with our claim we can try and reopen the ticket with FedEx and hopefully get a better resolution. I do apologize for the frustration.
   
  Thanks,
   
  Micro Center Customer Relations

• Initial Complaint

  01/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hey I Recently purchased a motherboard from Micro Center in the Flushing location located on Kissena Boulevard shortly after purchasing it I discovered that it came damaged then tried returning it and was told that they cannot take it back since it was damaged. I told him that it came damaged out of box then the manager started being very rude to me and refused to take back the damaged item that they sold me. This is absolutely unacceptable and I would like to have my money back.

  Business response

  01/03/2024

  Hi *******,
  
  We spoke to the manger of your local store to get details about the denied return.
  
  He stated that you told our front in lead that when you went to put the processor in the slot that you seated the processor in the wrong orientation and couldn’t completely close the the cover that is how the pins were bent. We understand that these things happen and we want to help our customers so we offered you an exchange for the same item with the understanding that you purchase a protection plan in the case this happens again, this way it covers the cost of the board with the warranty company.
  
  The manager said that you denied this option and at the point he suggested to contact the manufacture to see if they can help.
  
  We understand that the bent pins happen when building so as an exception we offer to exchange with the same item with the understanding that buying a plan covers you for the future. This option is the one option that we can help with. 

   

  Thanks, 

  Micro Center Customer Relations

  Customer response

  01/03/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21082805
  
  I am rejecting this response because: i did not tell the manager that i put it in wrong. I dont know where he got that statement from. i told him it was bent out of the box and he said they dont come like that and refused my return. i came to return it in about 30 minutes after the purchase. i am going to need a complete refund as i no longer want this item. thanks
  
  Regards,
  
  ******* ******

  Customer response

  01/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21082805
  
  I am rejecting this response because: I never told anybody that I’ve bent the pins I told him that it came like that, and HE said I bent the pins.

  
  Regards,
  
  ******* ******

  Business response

  01/18/2024

  BBB COMPLAINT 21082805 - Attention ****** *****
  
  '***** *******' via Dispute Resolution - Shared Inbox <[email protected]>
  Wed, Jan 17, 5:11 PM (19 hours ago)
  to [email protected]
  
  Hello,
  
   
  
  I want to follow up with this complaint. We have been back and forth with this customer repeating the same thing, we are not going to offer the customer any more than what we have.
  
   
  
  The customer purchased a brand new motherboard, he took it home and bent the pins on the motherboard when trying to build his PC. We can not take back the board, however since we understand how these things happen and we want customers to learn building PCs we will give the same board to the customer as a one (1) time exception and the customer to buy a protection plan to make sure that if he does it again than its covered under the warranty.
  
   
  
  When he came to the store he had a conversation with our front end lead telling him the reason he is bringing back the board is that he bent the pins, the FEL then spoke with the manager who had the conversation with him as well letting him know that we can help with:
  
   
  
  Swapping out the board and the customer buying the protection plan or the customer calling the manufacture of the board to see if they can help.
  
   
  
  He denied these options and left.
  
   
  
   
  
  We are not offering a refund as this is customer induced damage (CID), the customer may file a charge back with is card company if he wishes.
  
   
  
   
  
  Our offer is still good and the store is waiting to help if this is the option he would like to take.
  
   
  
  Thank You,
  
   
  
  ***** ******* | Customer Relations | ###-###-####
  
  Micro Electronics Inc. | **** **** **** ********* **** ***** * *******************
  
   
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩