Credit Union
Credit Union of OhioThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Credit Union of Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/22/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mr. ****** ******** an auto loan department servicer at an local state run credit union called, Credit Union of Ohio, sent me several insulting and demeaning emails today which transpired after this person calling me at 8:50 am in the morning waking me up from my slumber to tell me that he is not dealing with me and called me by my first name ******. His female Caucasian supervisor called it upon herself as well to notify me in an threatening manner. There could possibly be some type of misallocation of funds due to he was so rude and belligerent with me on the phone this morning when all I did is inquire about what was going on with the money that *********************** sent !Business Response
Date: 01/30/2025
I apologize if you felt our staff was being anything but professional. A check in the amount of $1,114.28 was received 1/28/2025. It was posted to your loan #*** on 1/29/2025. This brings your current due date to 2/28/2025. A copy of the check is included for your reference. Sincerely, Credit Union of OhioInitial Complaint
Date:07/24/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company ran a hard check on my credit that I did not authorize, then when I contacted them they said they only do a soft pull, and also informed me that they only do a hard pull when a person applies for a loan, but i wasn't even a member yet, how could i apply for a loan? The only reason I tried to open account is because I'm trying to rebuild my credit, and the last thing I would do would knowingly add a hard pull to open a bank account, I've open three other bank accounts with other institutions within the past three months and no one has done a hard pull, so why would I expect this Credit Union/ Bank to? I want this hard inquiry taken off my credit report pleaseBusiness Response
Date: 08/01/2024
******************, During a review of your online membership application number 2719, we were able to confirm that a soft pull credit check was done on 07/24/2024. During the account opening process, you authorized us to pull a credit report. We are unable to remove a soft pull due to your authorization. If you wish to continue the process to open your membership, please contact us at ************. Sincerely, Credit Union of OhioInitial Complaint
Date:08/14/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I stated that I needed my money and they told me that the money was not able to be withdrawn by a shared banking credit union *** ****** ***** ** **** located in ******** ** ***** * The manager from credit union of ohio called then it wasn’t able to be triedBusiness Response
Date: 08/16/2023
Member’s account is in good standing and she able to visit Shared Branching facilities. If the member has specific account questions, please ask her to contact the Credit Union at ###-###-####. Sincerely, Credit Union of OhioCustomer Answer
Date: 08/22/2023
I continually kept getting the credit union of ohio branch in parma ohio instead of the one in Columbus ohio and the same teller , ******** , kept transferring it tithe wrong person ! I have a $2,200 check from ******** ********* **** ********* that should have been received at the Columbus branch over three business days ago and they have stated it was not received which is not correct! I am demanding that the Credit union of ohio bank located in Columbus OH deposit my $2,200 check that I know is there.Business Response
Date: 08/22/2023
Ms. ****** has spoken to several Credit Union staff over the last few days. The phones are all on one line and calls go to the next available member service representative (which are located at multiple branches), unless you have a direct line. She has been given direct numbers to contact the Collections Dept and our VP of Finance. The $2200 check she was waiting for was received and posted on 8/21/2023. We are unable to post checks that we have not received, even if we are anticipating or verify they have been issued. She can contact our collections department at ###-###-#### or our VP of Finance at ###-###-#### if she has any additional questions or concerns.Initial Complaint
Date:09/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was refused a refund illegally of $422 + dollars on a closed checking account ending in 3238 regarding a refund that was there since 09/03/2022 per Walmart online billing records .Business Response
Date: 09/28/2022
Complaint 18137346. The Credit Union received an email from Walmart dated 9/15 that stated they are refunding $422.04 and to allow up to 10 days for processing. The transaction date is 9/21 and the Credit Union received the refund on 9/24. Due to the account being closed it has to be posted manually. A refund of $422.04 was posted today 9/28. A check will be issued for that amount and mailed to the address we have on file. Sincerely, ***** ****** Director of Compliance/Fraud Investigator.Initial Complaint
Date:04/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received the refund on my checking account from Credit union of ohio that was refunded over a month ago from the original vendorBusiness Response
Date: 04/22/2022
From: ***** ****** <*******@cuofohio.org>
Date: Thu, Apr 21, 2022 at 8:34 AM
Subject: RE: BBB Complaint Number 16989696
To: ********* ********** <[email protected]>
*********,
We need additional information to research the issue. We would need the following:
Date vendor stated refund was issued
Name of vendor
Amount of refund
Without this information we are unable to research.
Thank you in advance for your assistance.
*****
Credit Union of Ohio
***** ******, Director of Corporate Compliance
5500 Britton Pkwy, Hilliard, OH 43026
614.340-1706 (o) 614.340.1706 (f)
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