Business ProfileforMrs. Powerwash LLC

I had Mrs. Powerwash wash our house, porch, patio & flagstones around the patio. They charged $290 plus I tipped them $40 (in the company recording tips are solicited). They were packing up while I walked around my house to look at the results. They had knocked a piece of siding off the house. I went back out to talk to them, they were in the truck, ready to pull away. They never said a word about knocking off the siding. When I said something, Robert said “oh, we use a soft wash not a hard pressure wash”. He then said something about maybe some air got behind the siding & lifted it up. He told me it would be easy to re- hang. He eventually said he would have one of his workers come out & take care of it when he was in the area. This was May 16. I never heard back from them. I called & left messages on May 27 and June 3 asking when they were going to come. I never got a call back. I called again on June 9 and said in that message that if I didn’t hear from them by the following Monday I was going to report him to the BBB, ******* **** and anything else I could think of. Robert called me back within an hour. He told me he’d been in the hospital for 10 days with COVID. I told him I was sorry to hear he had been ill, but since no one had returned my calls I had no way of knowing that. He proceeded to tell me that my siding must have been in bad shape for a piece to fall off, that he was originally going to fix it “as a courtesy” but since I threatened him he wasn’t going to do it now, he had the girl in his office transcribe the threats I made, he said he was going to have a meeting with the owner (I’m pretty sure he’s the owner), he said he’d done thousands of jobs & this rarely happened. I stood my ground, asked if someone listened to his voicemails and was able to transcribe my third call why did no one call after the first two calls, I repeatedly told him he said he’d get the siding re- hung, He got louder and more belligerent and finally hung up on me.