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          Greentree Specialists, LLC has 1 locations, listed below.

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            Business ProfileGreentree Specialists, LLC

            Tree Service
            BBB accredited business

            Contact Information

            PO Box 891

            Hilliard, OH 43026-0891

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            Email this Business
            (614) 857-5586

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/11/2016

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Tree and other services including: tree trimming, tree removal, tree shaping, land clearing, stump grinding, general excavation, gravel driveway repair, spring/fall clean-up, mulch service, debris clean-up, bed edging, grading. water management, new lawn seeding, storm clean-up.

            Products & Services

            Tree and other services including: tree trimming, tree removal, tree shaping, land clearing, stump grinding, general excavation, gravel driveway repair, spring/fall clean-up, mulch service, debris clean-up, bed edging, grading. water management, new lawn seeding, storm clean-up.

            Business Details

            Location of This Business
            PO Box 891, Hilliard, OH 43026-0891
            Email this Business
            BBB File Opened:
            6/24/2012
            Years in Business:
            30
            Business Started:
            3/1/1994
            Accredited Since:
            4/11/2016
            Alternate Business Name
            • Greentree Specialists
            Business Management
            • Mr. Steven Shuff, Co-Owner
            • Ms. Angela Shuff, Co-Owner
            Contact Information

            Principal

            • Mr. Steven Shuff, Co-Owner

            Customer Contact

            • Ms. Angela Shuff, Co-Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to hire a reputable arborist or tree service company

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Joyce M

            08/23/2022

            Quoted a date 2 weeks in advance and said they would be here around 1:30. Did not show up and did not call. I called at approx. 2:30 and was told they were running late and the daughter would call when they were in route. Called again at 4:55 and was told they were headed for a job in Worthington - the other side of town. I was originally told I was the 3rd job of the day with 2 jobs after me. On today's call, I was told I was last in line for the day. IF they managed to show up today, it would probably be after dark. Angie could not give me a specific future date or time that I could expect them to show up. This is definitely not the kind of service that I expected from a company that is supposed to have an A+ rating. If I could rate them at less than a one star, that is what would be reflected on this review.

            Greentree Specialists, LLC Response

            08/24/2022

            I was told by customer that we needed to wait for son to get home so after 1:30 was good. My crew has several jobs a day so we cant specify an exact time as they just go from job to job. My crew is working out of a dump trailer instead of our normal grapple truck which slowed them down for the day. We didnt need anyone there to do the job as it was just get the tree on the ground as a leave lay. I did let her know my team was behind and we would be late in getting there. She was not satisfied with waiting. I offered to come first thing the next day but since I couldnt commit to 1:30 when her son was there she wasnt satisfied with that either.

            Customer Response

            08/24/2022

            I called on Monday, 8/22, to see if they could come earlier on the 23rd. Was told I was 3rd with 2 ahead of me and 2 appointments after. On Tuesday I called and was told I was "last". I asked if I could be rescheduled for first on Wednesday and was told she might be able to schedule me for Wednesday or Thursday with no guarantees. She did not offer next day - I requested it. By the time they went to Worthington and back it would have been after dark so I thought my appointment would be carried over and I would be first on the following day. Equipment failure aside, there is no excuse for failure to call and advise of a delay rather than me having to call her. She only let me know there would be a delay after I called (twice) to find out when they might be arriving. I believe she wanted me to cancel the job to get her appointments back in line so she got her cancellation and I did not get my tree removed. Extremely poor scheduling and non-existent customer service contact practices.

            Local BBB

            BBB of Central Ohio

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