Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work they did was not done properly. They put a dent and scratches in my car They told me not to ever return

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/20/24 - Car died while driving, towed to Kia of Dayton for repair. $134.38 02/23 - Declared fixed by dealer, $713.09 paid. Error code returned and car died on way home, car returned to dealer. 03/11 - Declared fixed again, $1800.40 paid. Error code returned before leaving. 03/12-04/17 - Little contact from dealer, waiting. 04/18 - Dealer had Kia engineer come in, discovered engine was 2011, car body 2014, was previously replaced under warranty. Previously installed parts were incorrect model year, potentially causing damage. 04/24 - Declared fixed again. 05/08 - Car died again, no code this time. Towed back to dealership. $150.50 05/14 - Dealer stated they cannot get a code or get car to stall. Husband went to test drive with tech, car died 2 minutes into drive and gave code. 05/18 - Bought another car for reliability from different dealership. $30,000+, $480/mo payment 05/20 - Car declared fixed again. 05/21 - Asked dealership if they would buy the car. Offered $4000. 05/22 - Went to dealership. Gave title, keys, and signed power of attorney for title transfer. Received Delivery report for vehicle with "We owe" $4000. Signed by me and dealer's authorized representative. Told we would receive the check tomorrow. 05/23 - Dealer called and said they would not be buying vehicle since engine was older than car model year, in spite of their own service department discovering this issue. Husband went to dealership and spoke with Sales Manager Joel, and then his supervisor. Was told again they would not be buying the car, that signed delivery report was not binding. Dealer threatened to call cops. Forced husband, who is not the legal owner and not on the title, to take keys and title. Denied request for copy of all signed paperwork. Car retrieved from dealership. Desired resolution: Completion of agreed upon deal by dealership. Purchase of vehicle for $4000.00

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to Kia of Huber heights. I didn't ride with the driver. I spoke to a Technician named Tom several times before bringing my car. I spoke about the safety of my car. He emphasized that it should be fine and even went further to mention they regularly repair police cars and they are usually on the lot ( police car) I received a call just less than 24 hours later from Huber heights police stating they found my car in a field. 1) I have engine kill alarm installed. If you tamper with the car IF LOCKED you cannot move it. **** the general manager is a cruel cold hearted person and he said it was All my responsibility and that I signed a form releasing them of any responsibility. I DIDN'T EVEN GO TO THE DEALERSHIP. THEY HAVE NO SIGNATURE FROM ME. I would like for them to take responsibility for not ensuring that my car was locked and safe and the damage. I had to call them!! They didn't even call me, not Tom nor the GM when my car wasn't on their lot this morning. Any car on their lot should be safe .They are Kia dealers. They have to be welll aware of the theft issues. PLEASE HELP ME I CANNOT DEAL WITH THESE PEOPLE ALONE

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11.30.22, I took my 2011 Kia Optima Hybrid in for recommended service. I paid the bill. but when I attempted to drive home, I couldn't all the lights have been on. I said I can't drive it. He said it would cost $4555 to fix it, plus tax. They said nobody in Dayton could repair a hybrid. I did not want to pay them for something they broke. I had to have it towed by AAA to another garage. They looked at it and said the first garage broke the ignition switch, by revving and broke the system. They did not want to work on it. My attorney sent them a demand letter to take responsibility for the car. Their attorney replied denying any responsibility, saying the car is old.

• Initial Complaint

  Date:07/11/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife & I bought a new 2024 Kia Telluride on July 6th and paid over $60'000 for it. It was suppose to be fully loaded with a premium tow package. when I got home to put the receiver in it I realized that there was no hitch on the vehicle. Called the salesman the next day and told him that there wasn't a hitch on it and he said that there was nothing that he could do about it. I asked him how he could say that it has a premium tow package if you can't tow anything with it. Plus we had originally went in on July 1st to test drive and talk numbers, they said that they had a market adjustment of $3,000 on the car and I worked out with the sales manager that he would take a $1000 off of that. When we came in on the 6th to do the paperwork I noticed that he didn't take it off. I asked about it and he was suppose to come talk to me about it, which he never did. The salesman told me that it was just for the 30th, to sell a car by the end of the month, but we came in on the 1st of July. I wanted to just get up and walk away , but my wife really wanted the vehicle and asked me to just let it go, but that's not how you do business. We were also told that they would calibrate the speedometer since we were putting bigger tires on the vehicle. My wife took the vehicle back on the 7th to have it done, while driving home she called me and said that they did not calibrate it. When I called ***** back he told me that he did not say that. Which is a lie. The whole experience felt like a scam and very disappointed that I gave them my business.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to the dealership they gave me estimates on a whole lot of things that didn't need fixed. Finally we got to the problem I needed a new engine after going to pick up the car I find out they broke the gear shift and said it came like that I made a complaint with the gm and left the next day my car was running hot and leaking antifreeze I had to get it towed back to the dealership which they tried to make me do another claim

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Kia dealership on April 12, 2022 with a pre-order for a Kia Carnival (minivan). I was asked if I was in a rush to purchase the car because there was a 3 to 6 month waiting period. This time period was reasonable to me and I put down a non-refundable deposit of 1000.00. After 6 months I went back to the Kia dealership and was told that there was now a 4 to 8 month window for delivery of the car. It is now the 9 month and I am being told that my order is "in que" with no vin number and that it can be up to a year before I receive delivery on the vehicle. At this point I would like a refund to be able to go and purchase a vehicle elsewhere in that I have waited well past the initial time I was quoted for the delivery of my vehicle. Understanding that the deposit was non-refundable under the terms that I would have a car in 6months not a year.

  Business Response

  Date: 12/20/2022

  Good afternoon,

  These deposits as stated are non refundable. The reason being is that the pre-order counts as one of our allocated units and with the shortage of parts and vehicles throughout the world it forces us to take theses measures in order to protect our business. That vehicle is expected to be sold to you and only you in the eyes of the manufacturer. Unfortunately, at the dealership level we do not manufacture the vehicles and have absolutely no control over shipping or how long any buildable item may take from them. I am also very sorry that Kia is not very fruitful with the information they provide to their dealers.

   

  Thanks

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Kia to get an oil change and was first quoted a price of 65.00. i picked up the car and got a reciept for 80.61. I called they said that the price now higher because of inflation. I recieved my reciept and they were supposed to provide me with a mail in rebate form which they did not do so. I called again and they said they no longer use Duramax oil for that rebate. To which I said it says that you used Duramax oil on the reciept. They hung up. I called again and asked what oil they used finally I heard somebody in the background say Duramax oil, which is on the recieipt and I should of got a rebate form for that. So some one is not telling the truth, but the reciept should be right. im owed a rebate form and i should know what kind of oil they put in my car.. Few other things my tire light is on now. I also was suppose to recieve a complimentary car wash

  Business Response

  Date: 12/07/2022

  Hi *****,
  

  
  

  I apologize for this miscommunication.
  

  We still use Duramax oil however, they have not been providing mail in rebates to us. Unfortunately if we do not have them we can't pass them out.
  

  We have been offering to take the $7.50 off of the next oil change for our long time customers in lieu of this that is out of our control.
  

  As far as your bill goes: It is $64.95 plus tax and shop supplies as stated on every invoice.
  

  
  

  Thanks and have a great day!

  
  

  ***** *****

  Customer Answer

  Date: 12/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The only thing that should be addressed is the company removing the part in the receipt that you will be receiving a rebate form. Then there will be no miscommunication.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/18/21, Kia replaced my gear shirt. The gearshift was stuck and I could not reverse or go forward! My car only had 68,142 miles on it, and I had purchased the premium bumper-to-bumper JMNA warranty. I called JMNA, and I was told that, of course, this was covered 100% by my warranty. When I dropped off my car, Kia service told me the same thing- the gearshift repair was covered byJMNA. However, when I picked up my car, Kia had added $497.11 charge - I was told that they added 2 hours of repair time to the charge to remove my dashboard to get to the gearshift for repairs!!!! I spoke to the service manager and was told that I could not remove my car from the lot unless I personally paid this $497.11 charge! My son, who drove me an hour to that Kia with available parts, was terminally I’ll and died on Jan 11,2022. You can see that although the JMNA had paid a charge of $824.19, I NEEDED my car!! Since that time, I have contacted both JMNA Warrenty Company and Kia of Dayton every few weeks. I’m always told by Kia that the charge is what I owed. When I call JMNA, I am always told that someone will contact me “within one week”— and I have never had a reply. When I called JMNA twice in June and three times in July, Each time I was kept on hold for over Two hours and then disconnected!! I do feel that I was treated unfairly because I am a elderly, disabled female. It is Obvious that they preyed upon me because they wanted to both make me believe that a $497.11 charge for a 100% covered service was all normal. After calling for 11 months without fail, it is obvious that they believe that I will just give up. I am asking Kia of Dayton to do the right thing and refund $497.11 to me. Kia should have told me that if their repair were slower than expected by JMNA, that they would make me pay whatever extra they wanted to add to what they told me was a 100% covered repair. My Kia acct number was ********* If this is not resolved, I Would like to warn customers

  Business Response

  Date: 08/17/2022

  Good morning *****

  Here we are 10 months later and you have never reached out to me so I could check into this. It appears with the repair order provided that your warranty company did not cover all of your repair. This is something that you and the service department had to talk about. We do not repair anything without consumer consent. I am not sure where the communication breakdown occurred between your warranty company and everyone else included in this transaction but, if in fact they are now telling you that it is covered they should reimburse you considering that originally it wasn't fully covered by them. Your complaint should be with them, not us. Thank you for your time.

   

  Respectfully,

  ***** *****

  General Manager

   

  Customer Answer

  Date: 08/18/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  This would be true, if in fact I had not be told by your service agents that the service “should be covered 100%” when I dropped off me car. They also told me that they were not able to complete the job as fast as expected by your own KIA warranty company, which resulted in your charge for 2more hours of repair time to remove the dash and replace it. I did complain at the time, but I was told I could not take my car off the lot unless I paid on the spot. I called back in after service, only to be looped back to Kia’s unresponsive warranty phone number. 

  The Kia warranty company had a very difficult time contacting the KIA manager for that area. I still am not having any success in contacting the warranty company - and, yes, it IS very aggravating that I am having to deal with this 10 months after their repair. 

  Please know that I also did due diligence before I brought my car to you and confirmed with your service department that this was a 100% covered repair.

  As the consumer, I certainly feel as if blame is purposely being bounced back and forth. You have my warranty information on my receipt. Please contact the KIA warranty company (which I bought from KIA for $2000 when I purchased the car) and determine why your service department required that additional 2 hours. If this is due to the warranty company’s improper time estimate for the job, then, of course, I will dismiss this BBB complaint.

  Sincerely,
  
  **** ****

• Initial Complaint

  Date:06/13/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After trying to reach the GM and used the email on the their website....I'm getting a bounce back not a good email Here is the email I sent Hello *****, We have had a few issues with your facility the last few weeks. The last being yesterday. 1st issue was 3 weeks ago with getting our Kia Optima in for a recall issue and a few other things. We had it set up to get a loaner car for my husband so he could get back to work. When he showed up to drop the car off he was told NO LOANER. He took 1.5 hrs off of work to get this done. Now, there should have been a loaner or they should have made sure we were able to get our car taken care of. If these recalls are a safety issue, then this is not cool to do to people We still have yet to get this taken care of as both of us cannot take off work and you DON"T do recalls on a Saturday. This isn't the 1st time we have had issues with getting our car or Telluride in. 2nd issue was yesterday. We had a scheduled appointment at 10:30am for our Telluride to get an oil change and tires rotated. Once my husband got there, he was informed it would be 1 to 1.5 hours before it will get in the shop. Now, what is the point of scheduling an appointment if your facility is going to do this? So, my husband decided to walk around the lot to kill time. He found a 2022 blacked out Telluride that he knew I would love. He video called me and I told him to see what he could do. Now to the next issue yesterday. We got everything set up to trade our 2020 Telluride in. They crunched numbers ect. I now asked the question on the numbers. The price 57880 with a 37500-trade in. Our payoff is under 30000 so they figured it at 30000 for payoff. The remainder was to be 7500 of which I asked that this is what would be put towards the 2022. I was told yes. There was NO MENTION of another 7500 cash down. Otherwise, it should have been put on the paper that was sent to me. I verified this. Once we ran all the way back down

  Business Response

  Date: 06/14/2022

  Good morning,

   

  This situation has been resolved and there was never a reason for this complaint.

  Consumer purchased vehicle last night.

   

  Thanks,

  *****

  Customer Answer

  Date: 06/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****