Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a Little Tikes T-ball set for childs birthday. After some normal play with a toddler hitting the provided balls off the tee......the logo on the bat caved inward basically leaving a gap or hole in the bat After 3 weeks going back and forth with the company doing everything they have asked me they have yet to send a replacement. It seems after every step they make up a new step hoping I won't respond or give up. My customer service experience has been appalling. I just want a replacement so we can continue to play the game she and her neighboring 3 year old enjoy. This experience has made me acutely aware to never purchase or recommend Little Tike products.

  Business Response

  Date: 04/21/2025

  I have placed an order for a new T-Ball set on order ********** and it should arrive within the next 7-10 business days.

   

  Thank you,

  ***

  Business Response

  Date: 05/01/2025

  We shipped a replacement to ********* on UPS tracking number ****************** and it shows that it was delivered yesterday 4/30/2025.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to order a replacement part from little tikes the patch for the inflatable play house. I always get a error when checkout. I called yesterday and spoke to one of the rudest people in customer service that told me how to order it i explained to her several times I know how to order but I get a error she rudely told me that she is in the warranty depf and I need to contact a different dept that does not have a phone number they are online only. I contacted that dept and I was told by email to call the same number I called yesterday. I called the number today and she told me that the part I am trying to order is out of stock and go buy it somewhere else.

  Business Response

  Date: 04/07/2025

  I have emailed the consumer asking for a shipping address so we can send her the patch kit that is needed.  I have not heard back from her as of yet.

  Thank you,

  *** ******

  Business Response

  Date: 04/10/2025

  Spoke to consumer today and we have placed an order for patch kits to be shipped to her directly.

   

  Thank you,

  *** ******

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got my son a wagon the parts didnt line up right at all . Sent them proof of purchase. They would not help me since it was past a year. And sadly it is dangerous that it not coming together right . They pretty much didnt care even though I told them it was in a box because of my son was too small at the time . They said a manager will reach out to me if been a month no response from them. They will not stand by their product after a year is not good even if a safety of a child is concerned. The wheels fall off with no warning can even get them to snap in place other people had the same problem with this item base in review. I will not be buying from this company again my son is very disappointed in his toy and almost got hurt by it .

  Business Response

  Date: 06/19/2024

  I have issued refund check to the consumer in the amount of $44.00 which is what the consumer paid for the **** Car Racer including Tax.  The check should arrive within the next 2-3 weeks.

   

  Thank you,

  *******************

  Customer Answer

  Date: 06/29/2024

  I see they are sending check I was hoping they send a email or something on tracking .

  Customer Answer

  Date: 07/03/2024

  Received check thank you . Like to close case .

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not include needed hardware to *****************

  Customer Answer

  Date: 12/19/2023

  purchased two of these units-both arrived missing hardware. They were purchased well in time to be received before Christmas.  When assembling, we learned they were BOTH missing critical hardware to complete.  When calling in to the customer care number, we were told it wouldn't be until after Christmas when the replacement parts would arrive.  It is obvious that Little Tykes is not completing orders as they should be. 

  We have been Little Tykes customers for over 30 years.

  Business Response

  Date: 12/28/2023

  Consumer called Little Tikes on December 18th and an order was placed for the missing hardware.  The missing hardware shipped *** Surepost and was handed off to **** on December 20th.  The package is scheduled to be delivered today, December 28th.  We apologize that the parts did not arrive in time for Christmas.

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 little tikes magic workshop toys for my family members and they all came damaged. Little Tikes is trying to minimize the damage saying it is not their problem that they send me used or damaged goods. I sent photos showing that there are cuts and broken parts in the toy and they say that is can be "wiped away." Not sure how I can clean and wipe away a cut but Little Tikes seems to think I am a magician. I have never dealt which such horrible service from a company that is supposed to be all about joy for kids. They just keep saying it is not in their policy to take returns. Not sure how it is the customers problem to deal with bad business practices and broken products. I would not buy toys from this company for my family going forward after this horrible situation I have experienced.

  Business Response

  Date: 12/04/2023

  Consumer received a refund for one of the Magic Workshops and refused to send the photos requested so we could proceed with assisting further.  We need to see all three full units together and the consumer will not comply.  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase 2 little tikes 3 foot trampoline last year September. They both have 1 year warranty and they both has issues, I called several times to get the parts for one replaced a handle bar containing a sponge and leg which I received. I have been waiting for the replacement part or a new one in full as my 2 year old who just turn 3 weighs 27 lbs is the only child who jumps on it and the elastic busted out where his foot can p*** through the bottom. The handle bar is also in 3 parts not a 1 piece item that screws in the leg which the leg lost the threading and does not tighten. Again there both within the 1 year warranty they send 2 handles for one and 1 middle black padding for the other and sent me an email as" A on time courtesy was sending the left and right handle". How is it a 1 time courtesy when it cant be used without the leg to screw in and it is within warranty and I purchased two. When I called the staff was rude and seem to don't even like children and so does the product claims to stand the weight of a 55 lbs and for the ages of 36 months to 6 years old. I have one child with 2 trampolines who just turned 3 and weighs 27 lbs. less then a year both has different issues.

  Customer Answer

  Date: 11/21/2023

  [BBB transcription via duplicate complaint] 

   

  Submit a previous complaint which had an error my purchase was made last December my items are within warranty please see proof attached and picture of the damage and purchase receipt.

  Customer Answer

  Date: 11/22/2023

  THE COMPALINT MESSAGE SAID SEPETEMBER AS FAR AS THE PURCHASE DATE CAN SEE THE RECIEPT ITS WITHIN WARRANTY

  Business Response

  Date: 11/28/2023

  Hi,  We tried ***isting the consumer and had sent replacement parts for one of the 3" Trampolines that she owns.  In the process of trying to figure out what additional parts were needed for the second trampoline, the consumer got very abusive with our agent.  At this point in time we will no longer be able to ***ist the consumer with her requests.  I have included the email exchange from the consumer.  

   

  Thank you,

  *** ******

  -----Original Message-----
  From: Little Tikes Company <***************************>
  Sent: Tuesday, November 14, 2023 1:26 PM
  To: ****** ******* <*****************>
  Cc: ******************; ******** ***** <********.********************>; ******** ***** <********.********************>
  Subject: RE: Re: Re: ATTENTION NEED THIS *******
  
  CAUTION: This email originated from outside of the MGAE organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
  
  
  From: ********************* (*********************)
  Sent: Tuesday, November 14, 2023 1:06:32 PM
  To: ***************************
  Subject: Re: Re: ATTENTION NEED THIS *******
  
  
  CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the source of the email and know the contents are safe.
  YOU SHOULD KEEP TRACK OF WHAT PARTS SENT AND WHAT THE **** I NEED YOU ACT LIKE IM SCAMMING OR RIP YOU OFF WHEN A LESS THEN 30 POUND CHILD IS USING IT ALONE.
  YOU DUMB *** *****
  
  On Tue, Nov 14, 2023, 1:04 PM **** K <*********************<******:*********************>> wrote:
  **** your company i wont buy anything anymore
  
  On Tue, Nov 14, 2023, 1:00 PM **** K <*********************<******:*********************>> wrote:
  I dont see any date codes thats disgusting "As a one time courtesy "
  WHEN I PURCHASED 2 AND ITS CRAPPY WITHIN WARRANTY.
  
  
  On Tue, Nov 14, 2023, 12:43 PM Little Tikes Company <***************************<******:***************************>> wrote:
  Dear ****,
  
  We apologize for your experience.  I reached out to our Product Specialist and as a one time courtesy I placed an order for the left and right safety bar.  Please allow order # **********, 7-10 business days for delivery.
  
  If possible could you please look for the date code on the product and reply back to this email with the information. Our quality department appreciates your efforts.
  
  Date codes may be found on the product in one of the following manners:
  
  Trampoline date codes are located on the tag on the mat and the tag on the netting.  It will consist of letter ## letter ###.
  
  When submitting your photos please keep the total size of your email under 15MB. If the size of your email exceeds 15MB please spilt the photos into two separate emails.
  
  If you have any questions please contact our consumer service line at 1-************.
  
  Thank you,
  
  *******
  The Little Tikes Company
  Consumer Service
  1-************
  
  
  
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th 2023 I contacted Little tikes in reference to my sister had purchased a shopping basket for my son and long and behold when she got it she said that she threw the box away but we noticed that the wheel attachments was messing all four wheels and all the parts that make the shopping cart operable I basically contacted a Little tikes to get these replacement parts willing to pay for them I spoke to a lady named ***** she was very very rude and obnoxious she said well let me know where your sister got them from got the basket from so I was texting her and asking her and basically she tried to say that I got it from ****** I said I never said that she got it from ****** I don't know where she got it from and SO waiting for my sister to contact me back I asked ***** was I able to just purchase the the set of things that I need it she basically told me I could purchase them but I had to go online to order them she did not want to take my order she did not was not willing to give me some new ones or let me purchase any so basically I was pretty much out of luck this is unacceptable and something needs to be done about this or I will not recommend friends or family to buy any products of Little tikes it ever again

  Business Response

  Date: 07/18/2023

  Thank you for the inquiry and we apologize that Ms. **** is upset with how the call was handled.  Little Tikes calls are recorded, and we listened to the call that ******* **** had with ***** and found no wrongdoing on *****'s behalf.  We do offer these parts for sale on the Little Tikes website.  The parts can be purchased by going to ********************* and looking up the Shopping Cart and selecting the parts that are required.  Unfortunately, the call center that we utilize is not permitted to place orders for our consumers as they are not permitted to collect consumers credit card information.  We apologize for the inconvenience.  Thank you.

  Customer Answer

  Date: 07/18/2023

   I am rejecting this response because:
  
  ***** was very rude and obnoxious she was unhelpful about the items I end up had to buy the items so it doesn't matter I will not recommend anybody to use your products or buy your products again have told friends and family get the response have gotten from Little tikes and they've already dissatisfied with that Little tikes have lost a few customers because of this quite a few

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a Little Tikes 15ft trampoline that is less than 2 years old. The quality of this trampoline is the lowest I’ve ever seen. In less than 18 months I am in need of replacement parts and they are NOT OFFERED at all. Which leads me to that they are very aware that this is not a long lasting product and they choose not to offer the needed parts that do not last. This product has now become a safety hazard as it is no longer upholding its original design. I was willing to purchase the needed parts and that is not even an option. My 8 year old son is no longer able to use this. The safety net no longer zips The blue circular padding protecting the springs has dry rotted The styrofoam foam tubing around the poles of the net have also dry rotted.

  Business Response

  Date: 03/03/2023

  We are sorry to hear of the condition of the trampoline as environmental issues do occur more often in different states.  The consumer purchased this product in December of 2020 and contacted us at that time to send hardware which we did.  The warranty for this item is the following: We warrant to the original purchaser that this product is free of defects in materials or workmanship for one year * from the date of purchase (dated sales receipt is required for proof of purchase) and all other parts are free of defects in material or workmanship for 90 days.  The items that are mentioned in the complaint are items that are out of warranty by over a year.  At this time we do not offer the parts for sale that are being requested.

  Customer Answer

  Date: 03/06/2023

   I am rejecting this response because:
  
  I am well aware that i am outside of my warranty and if you’re aware that weather conditions can have an affect on an outdoor product, why is there no option to purchase the replacement parts for this item outside of one year if this is a common issue. This item is no longer safe for jumping and what you are telling me is you rather see me in court for an injury sustained to my child than to allow me to buy replace parts to fix my issue.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased cook n learn kitchen 11/2022 there were missing accessories. Contacted Little Tykes several times since purchase. Little Tykes requested that I send pictures and proof of purchase in jpeg form. This was done, Little Tykes stated they received no pictures in the emails. I sent the emails to myself as well as Little Tykes, the pictures were attached in jpeg form.

  Business Response

  Date: 01/09/2023

  I have contacted the consumer to have her send the photos to me directly and will have her select another kitchen for an exchange as we no longer make this particular kitchen. 

  Customer Answer

  Date: 01/09/2023

   I am rejecting this response because:
  
  I was contacted today by Little Tykes. I was told that I would be getting replacement parts and not a new kitchen as stated in the message from Little Tykes to the BBB. I feel Little Tykes should be true to their word and just send me a new kitchen for all the inconvenience this has caused.

  Business Response

  Date: 01/10/2023

  We have discontinued the kitchen that she owns and the only option at this time is to send hardware packs to make a full unit.  We apologize but there is not a kitchen that I can send and therefore the hardware bags are being sent.

  Customer Answer

  Date: 01/11/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I am very disappointed with the experience that I’ve had with Little Tykes.

• Initial Complaint

  Date:07/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased purchased the VIRO RIDES FREE STYLE HOVERBOARD. This item has never been used! The battery does not hold charge whatsoever. All over the amazon reviews as well as other reviews this hoverboard has had battery issues that could be potentially dangerous. I never even got to use the item because it is defective! I tried contacting tikes several times via mail and email for the warranty department since I was still in the scope from the manufacturer warranty. There was only one email that was responded back to me which was of Cynthia ; she created an activity number *******. I sent her all the information, but she asked for all of images in JPEG format which I quickly replied with, but after that she went silent. She never replied to my multiple messages. I KEPT showing them the receipt, pictures of the item all around, and explaining the situation. FROM the several emails I sent and the countless mails I received I would only receive this generic responses? Dear Little Tikes Consumer: Thank you for contacting The Little Tikes Company, your toy headquarters! We have received your inquiry; due to the unusual circumstances that are affecting our Nation, we may have longer turnaround times than normal. You can expect to receive a response within 1 to 2 business days. Please note sending multiple emails will not allow us to process your request any faster. We are doing our best to handle all consumers concerns as quickly as possible and appreciate your patience. Thank you, Little Tikes Company Consumer ServicE' From there on it would only be generic responses which is unacceptable . There is a reason as to why the hoverboard parts and manufacturing discontinued! It is because it was faulty from the start as the reviews show it to be!!! I want my money back plus my time that I spent fighting this ridiculousness from a company without any sort of customer service!! Covid 19 should not be a cop out as to why you could not get back to me

  Business Response

  Date: 07/05/2022

  Little Tikes is reaching out to the consumer to offer a refund.