ComplaintsforBlue Dolphin Group

• Initial Complaint

  06/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unauthorized enrollment to magazine subscription under a previous name with current address. I was told by the magazine's parent company a third party named Blue Dolphin, iswho authorized the subscription enrollment. First of all, there is NO WAY they can claim what they did was legal because they are using a DEAD NAME that has NOT been used for 13 years!!!!! I did call the customer service number I was given, but they were closed so I sent an email requesting the subscription cease immediately as it was unauthorized. After reviewing other complaints ( and the business's response to said complaints) on the BBB it is obvious this organization takes advantage of agreement loopholes to commit fraud. This IS fraud dressed up as ignorant compliance. If they were obtaining consent and/or authorization honestly and not in a sketchy, lurking-in-the-dark, STEALING information kind of way, they may not need to respond to every BBB complaint.

  Business response

  06/18/2024

   

  Good afternoon,

  I am responding to the customers statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines. We receive orders for magazine subscriptions and process them to the different publishers.
  

  ******************************* is receiving a complimentary subscription to GQ, order no. ********, accepted through an email or online offer. In some instances, as a customer appreciation some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs. As no payment was required, there is no billing address or credit card on file. We only have one (1) order in our database.

  The order ******** for ************** was cancelled on 06/12/2024.As the publisher prints the address labels in advance, 1-2 more issues can be received before delivery stops. We received Mrs. ********* email after hours of operation on June 11th, 2024. We replied to the following day and this exchange is attached.  We have also submitted a request to remove all her personal information from our database.

  We apologize for the inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 

  
  Sincerely,
  

  ***************************
  Director of Customer Success
  M2 Media **********************
  ************
  ****************************************

   

• Initial Complaint

  06/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I order a subscription to Time magazine (12-issues) on 1/31/2024. After the order, my account showed that my renewal date will be in 8/24 (see attached photo). Blue Dolphin's policy has been that as long as I cancel before the renewal date, I won't be charged for the renewal. However, I was charged $43.95 on 5/11/2024, 3 months before the expected renewal date shown on my account. When I contacted Blue Dolphin about the unauthorized charge, they refused to credit me the full amount and would only refund a pro-rated amount of $29.79. I demand a full refund from Blue Dolphin because I believe their charge was unauthorized and bordering fraudulent.

  Business response

  06/18/2024

  Good morning,

  I am responding to the customer’s statement about receiving unauthorized credit card charges and disagreement with the refund amount.
  

  The terms of our offers are provided in the order page before selecting magazine(s) and in the confirmation email sent after placing an order(s). It is also provided a third time in the renewal email notice(s). Mr. **** *** has been a customer for some years now, since 2018. The terms have been the same since. We have included the terms below for clarification and to avoid further misunderstanding.

  By clicking submit, you agree that you will be receiving the number of issues shown above for each selection and the credit card you provide will be charged the total amount shown, and you acknowledge and agree that your subscription will automatically renew. Your subscription for each magazine will automatically renew and following the initial term, you will be charged the full price for the magazine chosen on an automatically recurring basis at the end of each term until you cancel. The length of the automatic renewal term is dependent on the magazine(s) you have chosen and its accompanying issues as identified herein. Before the end of each term and before your subscription renews, you will receive a renewal reminder notice via email with the rate for the next term of issues. You may cancel at any time by contacting us at *********************************, by logging into magtracker.com or by clicking "Complete Cancel" on the cancellation page linked to your account in your renewal notification email. You must cancel your subscription(s) at least 1 day in advance before the renewal charge date in order to avoid billing of the subscription fees for the next billing period. Subscriptions canceled after processing and fulfillment may be refunded for a prorated amount. We will give you advance notice of any changes to the terms of your subscription. All initial charges are non-refundable. You also agree to our Terms and Conditions of Use, Privacy Policy, and that you are over 18. This offer cannot be combined with any other offer and is for individual use only, not for resale. Limit one selection per magazine title. If a magazine title becomes unavailable, it may be replaced by another with the same renewal features. The number of issues in a magazine term is subject to the discretion of the publisher and may change at any time. Blue Dolphin is not responsible for delivery issues due to incorrect or incomplete delivery address or to correctional facilities. Blue Dolphin reserves the right to cancel an account at its discretion. Offer valid on US orders only. Please allow 8-12 weeks for delivery of your first issue. - end

  The renewal dates are different for each magazine, as it depends on the number of issues and printing schedule (weekly, monthly or quarterly, etc.).  Because of this we send an individual email notice per magazine. And in the past, Mr. *** has cancelled all upcoming renewals in a timely manner using the renewal emails. 

  On 01/31/202 Ms. *** placed three $2.00 orders for TIME (********), Vanity Fair (********) and Variety (********).  The order in question is for TIME magazine and it was a trial offer for 12 issues only, it was not a 1-year subscription, TIME is currently printed twice a month and is delivered in the form of double issues, which count as two. After a customer place an order, a confirmation email is sent to the email address provided. In this email the renewal dates for each magazine are provided.

  As this was a short subscription and the renewal process occurs in advance to avoid a gap in service or missed issues, the renewal order ******** TIME was created on 04/04/2024.  On this same date, an email notice is sent to the email address provided: a***[email protected]. From this date, customers have 30 days to cancel and avoid the charge. Since the renewal order was not cancelled within the 30 days, we processed the payment. Mr. *** cancelled order ******** TIME on 06/10/24. This order ******** TIME was sent for fulfillment on 05/13/2024, and the publisher started the subscription with the June 10th, 2024, issue. The publisher prints the address labels in advance, and 2-4 issues will be received. Because some issues will be received and based on the terms, the refund was pro-rated. Also, Mr. *** contacted our customer support team, and he explained this. We are unable to provide a full refund.

  
  We apologize for any inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 

  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

  Customer response

  06/18/2024

  
  Complaint: ********
  
  I am rejecting this response because as illustrated in the screenshot photo I submitted, it clearly shows that the magazine will renew on 08/2024.  In the past, I've always depended on this info that's available in my account with BlueDolphin and it has always been correct and I have been able to cancel previous subscriptions before being charged.  However this time, BlueDolphin billed me in 05/2024 instead of 08/2024 as shown in my account.  I never received the email notifying me of the charge.  This is precisely why I rely on the info that's shown in my account instead of emails.  It's obvious that BlueDolphin had failed to update the renewal info in my account and caused me to miss my cancellation.  I shouldn't be charged for their errors.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  05/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have received an email from them saying that they have subscribed me to their magazines. I did not sign up for any magazine subscription. This business has subscribed me with my permission. Please remove my email and address from your subscription list. I have not subscribed for anything. You have subscribed me without my permission and this is a scam.

  Business response

  06/04/2024

   

  Good afternoon, 

  I am responding to the customers statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.
  The order in question was placed through one of our partners, PinchMe, *************************  The website provides subscribers with different types of prizes or rewards for submitting reviews or feedback. ************* can visit the website for more information.  In this case, the prize was a voucher redeemable for a free magazine.

  As requested, the order ******** Fortune (digital edition) has been cancelled. This was a complimentary subscription, so no payment was made. We have also submitted a request to our *************** to remove the personal information from our database.
  
  We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.

  We have no communications from Mr. ******************** Contacting our customer support is the easiest and fastest way to receive assistance.

  
  We apologize for any inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 

  
  Sincerely,

  ***************************
  Director of Customer Success
  M2 Media **********************
  ************
  ****************************************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 5/1/24 I received an Architectural Digest magazine I didn't order. When I called the subscription department I was told a subscription had been entered by a 3rd party - Blue Dolphin Media Company. I called the phone number provided by Arch Digest. It was answered by a recording whose only option was to leave my name and email address and someone would send me an email in 3 days. I haven't been billed yet but have no confidence this company will get back to me and cancel the order they made without my knowledge or permission. Not being able to speak to a real person or initiate an email with them only increases my lack of confidence.

  Business response

  05/06/2024

   

  Good afternoon, 

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.

  We provide customer service via our support page ************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST. 

  Ms. ****** ******* successfully contacted us on the very same day this complaint was filed, May 2nd, 2024. She left a voicemail at our customer support line, ************. And we replied on the same day, only a few hours later. 

  The order no. ******** for Architectural Digest magazine was placed via one of our promotional email offers. The magazine could have been sent by a friend or relative.  There is no cost associated, and no payment information was required or provided. As requested, and confirmed in the email, this order ******** was cancelled on 05/02/2024. As the publishers print the address labels in advance, 1-2 more issues can be received before delivery stops.

  We apologize for any inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me.  

  
  Sincerely, 

  ****** ******* 
  Director of Customer Success 
  M2 Media Group 
  ************ 
  *************************
  
  
  
  

  Customer response

  05/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I signed up for two 2.00 per year magazine subscriptions with this company four months ago. The fine print is that unless you don't cancel prior to the end of the subscription, you will not be charged the full price of the subscription. I purchased two magazine subscriptions three months ago for 2.00 each and I was notified by my bank's fraud dept. this morning that Blue Dolphin was trying to charge me 27.95 already for one of the subscriptions that has just started. Now, I have to shut down my credit card because I don't trust them trying to get more money nor do I trust that they didn't give my credit card number to anyone else.

  Business response

  04/24/2024

   

  Good afternoon 

  I am responding to the customer’s statement about receiving unauthorized credit card charges and trust issues. Ms. ***** ******** has been a customer since 2018 and has placed multiple orders for different magazines during this time.

  The terms are provided in the order page before selecting magazine(s) and in the confirmation email sent after placing an order(s). It is also provided a third time in the renewal notice email. The correct terms or “fine print” are listed below for clarification and to avoid a misunderstanding. 

  By clicking submit, you agree that you will be receiving the number of issues shown above for each selection and the credit card you provide will be charged the total amount shown, and you acknowledge and agree that your subscription will automatically renew. Your subscription for each magazine will automatically renew and following the initial term, you will be charged the full price for the magazine chosen on an automatically recurring basis at the end of each term until you cancel. The length of the automatic renewal term is dependent on the magazine(s) you have chosen and its accompanying issues as identified herein. Before the end of each term and before your subscription renews, you will receive a renewal reminder notice via email with the rate for the next term of issues. You may cancel at any time by contacting us at support.bluedolphin-magazines.com, by logging into magtracker.com or by clicking "Complete Cancel" on the cancellation page linked to your account in your renewal notification email. You must cancel your subscription(s) at least 1 day in advance before the renewal charge date in order to avoid billing of the subscription fees for the next billing period. Subscriptions canceled after processing and fulfillment may be refunded for a prorated amount. We will give you advance notice of any changes to the terms of your subscription. All initial charges are non-refundable. You also agree to our Terms and Conditions of Use, Privacy Policy, and that you are over 18. This offer cannot be combined with any other offer and is for individual use only, not for resale. Limit one selection per magazine title. If a magazine title becomes unavailable, it may be replaced by another with the same renewal features. The number of issues in a magazine term is subject to the discretion of the publisher and may change at any time. Blue Dolphin is not responsible for delivery issues due to incorrect or incomplete delivery address or to correctional facilities. Blue Dolphin reserves the right to cancel an account at its discretion. Offer valid on US orders only. Please allow 8-12 weeks for delivery of your first issue.
  

  The renewal dates are different for each magazine, as it depends on the number of issues and printing schedule. On 12/20/2023 Ms. ******** placed two- $2.00 orders for Real Simple (********) and Hot Rod (********).  The one in question is for Real Simple magazine, this was a trial for 6 issues only, it was not a 1-year subscription.

  As this was a short subscription and the renewal process occurs in advance to avoid a gap in service, the renewal order ******** was created on 03/20/2024.  From this date, customers have 30 days to cancel.  Since the renewal order was not cancelled within the 30 days, we tried to process the renewal payment. This payment was declined/rejected by the customer’s bank, and no charges were made.

  Ms. ******** has contacted our customer support team on multiple occasions with different questions or concerns. We have replied to every email in a timely manner. If further questions arise, she is welcome to contact us  via our support page ************************************************** ***** customers can submit an email or chat live with one of our dedicated agents.

  We apologize for any inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 

  
  Sincerely,

  
  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

  Customer response

  04/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I PAID $2/magazine for 3 magazine subscriptions through a promotion from work. Bon Apetite, Food & Wine and Better Homes & Gardens . On 1/12/23 i was billed for$65.94 and then i was billed AGAIN on 3/21/23 $65.94 for the first 2 magazines. Then I was billed for the third magazine on 4/11/23 $40.95. I have received 1 set of magazines and when given warning to cancel i did so Immediately! Please credit a refund of $172.83 back to my CC. This is outrageous!

  Business response

  04/02/2024

  Hello,

  I am responding to the customer’s statement about receiving unknown or unauthorized credit card charges. Our company works with several partners to acquire circulation for top-rated consumer magazines. Ms. ***** ******** has been a customer for over 2 years and has subscribed to multiple magazines during this time. She even placed new orders as recent as Saturday, March 23rd, 2024. 

  All magazine subscriptions have automatic renewal, as this is part of the terms of the offer/sale. This renewal process is automatic unless the customer cancels it. We send an email notice for each order that is up for renewal, and, if not interested, customers have 30 days to cancel.  And Ms. ******** has cancelled many of hers in a timely manner, thus avoiding incurring in fees.

  Some of the renewal orders for different magazines were not cancelled on time and were processed. Today, we cancelled and issued refunds for the renewal orders below. On average, the refund will take 5 to 7 business days to process; however, some issuing banks will reflect your refund on the next billing statement.

  -Better Homes & Gardens: ******** and ********.
  -Food & Wine: ********* ******** and ******** and ********.
  -Bon Appetit: ******** and ********.

  We searched our database and could not locate any communications from Ms. ********. Contacting us directly is the fastest way to obtain assistance and answers. We provide customer service via our support page ************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.

  We welcome Ms. ***** ******** to contact customer service directly if she has any further questions. We will be glad to help.

  We apologize for any inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

  
  

  Customer response

  04/06/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I found more charges to the same credit card on my January 2024 statement on 12/23/23 & 1/3/24 for the same 3 magazines!!!  Total charge on this statement $144.84 for a total of $317.67  with the previous $172.83  Attachment above. This needs to stop!

  attachment enclosed above.
  
  Sincerely,
  
  ***** ********

  Business response

  04/10/2024

   

  Good afternoon, 

  As explained in our original response, all magazines’ subscriptions have automatic renewal. This is part of the terms of the offer and is provided on the order page before making a purchase. They are also provided a second time in the confirmation email sent after placing an order.  The renewal email notices also include these terms. As a returning customer for years now, and placing many orders with us, we assume that customers are familiar with this.

  Miss. ******** missed cancelling multiple orders, and they were processed and charged to the credit card provided. We canceled and refunded multiple orders, as explained in detail in the previous response. We cannot refund any additional orders are these were fulfilled by the publisher. If Miss. ******** had contacted us in a timely manner, this would have been easily resolved.  
  

  We have attached actual images of the offer, showing the terms, for reference. Same offer our customer have used multiple times. Customers can contact customer service directly for any further questions at **************************************************

  We apologize for any misunderstanding and inconvenience.  

  Sincerely,

  
  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

   

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I would like to know how I am receiving magazines ranging from Phonography to women's clothes to visiting states to my JOB SITE. This was never requested by my and it is resulting in repercussions. If this is not advised I will need to seek legal justice. I need to know who signed me up weather that be a n IP address or name email or phone number this is harassment and causing great harm.

  Business response

  03/15/2024

   

  Good afternoon, 

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.
  Emmanuel ***** is receiving a complimentary subscription to Dance Magazine accepted through an email or online offer from Mercury Magazines. Mercury provides a superior user experience for business professionals to discover relevant content including trade publications, industry-specific whitepapers, enewsletters and eBooks.

  We did not collect any payment information and there are no hidden costs. As no payment was required, there is no billing address or credit card on file. We only have one (1) order in our database. The order 69200715 for Dance Magazine was previously cancelled. As the publisher prints the address labels in advance, 1-2 more issues can be received before delivery stops. We need to point out that this magazine is about the art of dance or dancing, from ballet, ballroom, contemporary dance, and theater as well. It is not a “pornographic” magazine as the customer claims. It is an arts magazine.

  In the morning of Tuesday, March 12th, 2024, Mr. ***** contacted our customer service department via chat. He chatted with one of our agents, who answered his questions and cancelled this order. Please see a transcript of this conversation attached.
  
  We apologize for the inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

• Initial Complaint

  03/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I never signed up for GQ and just came to visit my parents and there is a magazine from them here. I called GQ and they told me I was signed up by this agency. They told me to contact this agency and to stop delivery. First off, I called and no one answered numerous times nor does it let me leave a voicemail. I need the GQ magazine to stop being sent to my parents home and to be removed off this agency list and to find out how I was added to it and who is paying this subscription.

  Business response

  03/06/2024

  Good afternoon, 

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.

  Mr. ****** is receiving a complimentary subscription accepted through an email or online offer. In some instances, as a customer appreciation, some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs. 

  As requested, we have cancelled the order ******** GQ magazine. As the publisher pre-prints the address labels in advance, 1-2 issues can be received before delivery stops. A billing adjustment is not needed as no payment was made.

  We are unsure of the phone number that was provided, but our phone number can be found online.  We provide customer support via our support page ************************************************** where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST. As we no longer provide support over the phone, customers can still contact our number ************, and leave a detailed voicemail that includes their email address so we can respond. 
  

  A request was submitted to our Tech department to remove/delete the personal information from our database. 

  We apologize for the inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me.  

  Sincerely, 

  ****** ******* 

  Director of Customer Success 
  M2 Media Group 
  ************ 
  *************************
  
  

  Customer response

  03/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  02/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I started receiving GQ Magazine through Blue Dolphin M2Media Group LLC, and I have never had any contact with either company. I emailed GQ a few times, which is how I found out Blue Dolphin was behind the subscription. This is not something I want, nor did I ask for. I have no idea how either company got my information.

  Business response

  03/01/2024

   

  Good afternoon,

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.

  ***** ****** is receiving a complimentary subscription to GQ magazine accepted through an email or online offer. In some instances, as a customer appreciation, some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs.

  The order ******** for GQ magazine has been cancelled. As the publisher prints the address labels in advance, 1-2 more issues can be received before delivery stops.

  We provide customer support via our support page ************************************************** where customers can submit an email or chat live with one of our dedicated agents. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.

  We apologize for the inconvenience experienced.  If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************ 

  Customer response

  03/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I did not ever accept by email or anything else, a complimentary issue of GQ.  I'm female, what would I want with that magazine?  I want all the information you were given about me without my consent deleted from all of your systems.  I do not know what company gave you my information, but I am not OK with it at all, it is a violation of my privacy.  

  
  Sincerely,
  
  ***** ******

  Business response

  03/04/2024

   

  Good morning 

  Thank you for your response.
  

  We have submitted a request to our Tech department to remove Ms. ****** personal information (name and address) from our database.
  If there are any further questions or concerns, please feel free to contact me. 

  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been receiving Variety Magazine from Blue Dolphin Media. I did not order this large print magazine. Don't know why and how they got my information. I've tried calling Variety directly and they said there is nothing they can do and I would have to speak to the 3rd party. It is an inconvenience to my mail person and my expensive mailbox because issues have to be forced inside. Their customer service line is a joke. It hangs up on you. The subscription label is #**************#. I'm hoping that they do not have my payment information and will attempt to do continuous service. They also send out old issues. Please stop!!!

  Business response

  02/26/2024

   

  Good afternoon,

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.
  

  Based on the information provided by Ms. ******* we located two magazine subscriptions dating back to 07/24/2018 for Entertainment Weekly and Variety magazines. Each magazine was for a year.  Ms. ****** ******* cancelled the pending renewal orders using our website and no charges were made. Both subscriptions expired in 2019 and we have no other orders on file. Also, we want to point out that we do not handle shipping.

  Additionally, Ms. ******* contacted us via email on 01/25/2024 to which we replied on 01/31/2024. We provided the same information as stated above, please see email communication attached. No further inquiries have been made since.
  It is possible that the customer has placed an order with other agencies or the publisher directly, and they were combined extending the expiration date. This would explain why she is receiving the magazine.
  
  We apologize for the inconvenience this caused. If there are any further questions or concerns, please feel free to contact me. 

  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩