ComplaintsforBlue Dolphin Group

• Initial Complaint

  12/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Did not order people magazine. Called people magic and they said blue dolphin subscribed for us. We don't know how or why.I want my full money back. People mag cancelled subscription but not responsible for payment. Very dishonest company

  Business response

  01/04/2022

  The customer is receiving People magazine as the result of a complimentary subscription accepted through an email or online offer. In some instances, as a customer appreciation, some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).
  
  We did not collect any payment information and there are no hidden costs or other obligations associated with the subscription. The order has been cancelled as requested. Please note, based on the timing of your request and the magazine publication schedule, you may receive a few more issues of the magazine before delivery stops.
  
  For any additional inquiries, our customer service contact information including phone number (************), is available online. We have received no prior or direct communications from this customer. We apologize for any inconvenience the customer may have experienced in receiving this subscription.

  Customer response

  01/04/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  People magazine said it had been paid for us by Dolphin.
  Also look at the number of complaints online. They are dishonest.
  I would expect payment back for one year of people magazine.

  Business response

  01/07/2022

  As this subscription was complimentary, no payment was collected from the customer. There is no credit card or any other form of payment on file for the customer.
  
  Charges from Blue Dolphin are preceded by a "BDG" designation on the account statement. If the customer believes they were charged for this subscription, we would please request a copy or screenshot of the charge to further assist. To facilitate the customer's statement search, this subscription was processed on September 19th, 2021.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm receiving GQ magazines that I didn't order and I'm being told this company signed me up without my knowledge or consent. This needs to be cancelled immediately and I will not be responsible for any charges whatsoever.

  Business response

  12/01/2021

  Business Response /* (1000, 5, 2021/10/14) */ We have received no prior contact from this customer regarding their subscription. We apologize for any inconvenience the customer may have experienced by receiving this magazine. This is a complimentary subscription accepted through an email or online offer. In some instances, as a customer appreciation some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s). We did not collect any payment information and there are no hidden costs. The order ******** for GQ has been cancelled as requested. As publishers label issues in advance, the customer may receive 1-2 more issues before delivery stops.

• Initial Complaint

  09/29/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  July 28, 2021, I received an email thanking me for redeeming a voucher code at Blue Dolphin Magazines for 24 issues of Better Homes and Gardens. I never heard of them. I did no such thing and parked the email in my fraud file. Well, lo and behold, I returned home from travelling and there was a September 2021 Issue of Better Homes and Gardens in my stack of accumulated mail delivered by the USPS. Not wanting to compromise my computer and email, I need direction on how to proceed in dealing with Blue Dolphin. I do not feel comfortable or safe clicking on any links from them. I am not paying for a subscription I did not order or redeem with a voucher. Some direction on how to deal with such an unscrupulous business. Thank you.

  Business response

  11/23/2021

  Business Response /* (1000, 8, 2021/10/11) */ Better Homes & Gardens magazine is a complimentary subscription accepted through an email or online offer. In some instances, as a customer appreciation some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s). We did not collect any payment information and there are no hidden costs. The order has been cancelled as requested. Since publishers print labels in advance, the customer may receive 1-2 more issues before delivery stops. We apologize for any inconvenience. Our contact information, including phone number, can be searched online or found in all email correspondence. Our customer service department is available Monday-Friday, 9am-5pm, EST at: ************ or ***************************** Consumer Response /* (2000, 10, 2021/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Let it be known that I did not accept any magazine subscription through an email or online offer nor accept one offered in appreciation from a vendor (store/company) or as the result of a survey. I was wary of the July 28, 2021, email that came announcing this. Thinking it was just another online scam since I had not signed up for this, I was reticent to click on any links or call the numbers provided. It is a great relief to me that the subscription is cancelled. This is a satisfactory resolution. Thank you for contacting the company and managing this on my behalf.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩