Reviews

Review Details

• Review fromJodi R

  Date: 01/30/2025

  1 star

  Jodi R

  Date: 01/30/2025

  Started receiving a publication i did not order I called the subscription number on the magazine to inquire and cancel Hearst advised the the mailing is from a third party ************ Impossible to get in touch with, no incoming customer service number

  Blue Dolphin Group

  Date: 02/03/2025

  Mrs. **** ******* contacted us via our customer support voicemail on Thursday, January 30th, 2025. We replied the next day, in less than 24 hours. We provide customer service via our support page *****************************************************************, where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.Mrs. ******* is receiving *********************** magazine as a result of accepting an offer (most likely via email) with Mercury Magazines. We did not collect any payment information, and there are no hidden costs, automatic renewals, or other obligations associated with the *************** requested, order ******** ************** was cancelled. Please note, based on the timing of your request and the magazine publication schedule, 1-2 more issues can be received before delivery ceases.We apologize for the inconvenience this has caused.

• Review fromCher S

  Date: 01/28/2025

  5 stars

  Cher S

  Date: 01/28/2025

  Gosh, after reading all these reviews I felt like I had to come on here and say something positive about Blue Dolphin. I've been using BD magazines for over 10 years. They have always been up front with how their magazine orders work. I get an email about a month before when the subscription is going to cancel. There is a simple click on the Cancellation button that says cancel and it's canceled right then. With a follow up email receipt. I have never been charged or overcharged. If I email them for any issue I have always gotten a reply from them within 2-4 days. Unless it's during the holiday Shut down time. I have personally messed up and not canceled my subscription on time because I ignored the email or set it aside and forgot to go back to it and have been billed the full amount. As soon as I notice the charge on my CC I contact them and they refund my full amount Immediately, no questions asked and they are very kind about it. Even though i'm the one that messed up they did not have to do that.. It sounds like a lot of reviews that I'm reading aren't with blue dolphin! They're with these other places that give you free subscriptions and then don't tell you how to cancel that going forward. That's on them and to me were the true spam lies. I ordered the people magazine for my mom all the time and I also do any of their food magazines- i enjoy them. I have been super happy with them and even sometimes when I cancel the subscription I still get the magazine.. I for one have truly enjoyed blue dolphin. I have no affiliation with them. I do not work for them. I do not know anybody that works for them.. If you follow the rules I have never had an issue. Just make sure you check your Spam folder and your BD renewal stuff is not going in your spam folder.

  Blue Dolphin Group

  Date: 02/03/2025

  Mrs. ***** has been a loyal customer since 2014. Her detailed review of her interactions with our customer service department is impressive. Our offices are open Monday through Friday from 8 a.m. to 5 p.m. EST, and we are closed on major holidays. Customers can contact us with any questions or concerns, and our staff is happy to answer them.We appreciate your kind words and your commitment as a customer. We look forward to serving you again in the future!

• Review fromJoan M

  Date: 11/27/2024

  1 star

  Joan M

  Date: 11/27/2024

  Ordered 2 magazines with 12 issues each. Only received 5 of one issue June-October never received additional issues (November-June). Received 6 issues and have not received December issue (additional issues December-June). E-mails sent never resolved.

  Blue Dolphin Group

  Date: 12/03/2024

  Mrs. **** ******* contacted us on 11/18/2024 regarding her subscriptions to Us Weekly and Westchester magazines. We have been in regular contact with her since emailing her on 19th, 21st, 22nd and 26th. We explained that our company does not handle shipping, so we contacted the publisher to receive the information requested. This process can take days, especially when there are Holidays in between, like Thanksgiving. During this Holiday our offices were closed from November 28th to December 1st. The customer's email is still pending a response from one of the publishers; as soon as we receive this information we will provide an update via email. In addition, we want to clarify that we have not received a check as payment. The orders were placed online using a credit card. We appreciate the customer's patience and understanding.

• Review fromMa T

  Date: 11/26/2024

  2 stars

  Ma T

  Date: 11/26/2024

  I got a FREE magazine thru ********* I followed the steps and ordered a Conde Nast Traveler. At the end of the process a pop up said I could order more for $2. I didn't want more. I tried a few times and figured it must not have registered my initial page choice. So I click CNT again. W/o a confirm page it just placed the order. I was charged $2 for the 2nd magazine?!? I didn't want a 2nd magazine and DEFINITELY not the same mag twice?!? I have emailed customer service and called ******** to report the problem. However, I thought about the name BLUE DOLPHIN and searched my folders.... I had ordered once before from this magazine distributor and it was almost impossible to reach them to cancel the sub. They of course AUTOMATICALLY renew and charge you (at full price, well above the regular prices available anywhere). So that's 2 times I have dealt with Blue Dolphin and something shady has happened.Fool me twice - shame on me I guess...

  Blue Dolphin Group

  Date: 12/03/2024

  *. ***** contacted our customer support department on the evening of Tuesday, November 26th, 2024. Our normal business hours are Monday to Friday from 8 am to 5 pm EST; however, we were closed for the Thanksgiving weekend and replied upon our office's reopening on Monday, December 2nd. The referenced TMobile promotion is for a free/complimentary magazine. After a customer selects their free subscriptions, a second offer for an OPTIONAL paid magazine is presented. As this is optional, customers can close the window by clicking on the * in the top right corner. We also want to remind the customer that the terms of our offers are provided on the order page before placing the order and in the confirmation email sent after. As confirmed in our email response, the order ******** for Conde Nast Traveler was cancelled and a refund was requested. On average, the refund will take 5 to 7 business days to process; however, some issuing banks will reflect your refund on the next billing statement.

• Review fromConstance M

  Date: 08/13/2024

  1 star

  Constance M

  Date: 08/13/2024

  I signed up for a promotion with TMobile for $2 a subscription and was unexpectedly charged $31 each two months later. Searched in my junk no email warning or notification of any kind

  Blue Dolphin Group

  Date: 08/22/2024

  I am responding to the customer’s statement about receiving unauthorized credit card charges. Our company works with several partners to acquire circulation for top-rated consumer magazines. One of these partners is T-Mobile, who presented our $2.00 magazine promotional offers to their customers. Using this offer, Mrs. ********* ****** placed 2 orders for $2.00 each on 04/13/2024 for the magazines listed below. Real Simple (********) Elle Decor (********) The terms of our offers are provided on the order page before placing the order and in the confirmation email sent after. It is also provided a third time in the renewal email notice that was sent to *********************** on 07/13/2024. Regardless of receiving this renewal email notice, this information was already and previously provided in the confirmation email sent on 04/13/2024. Mrs. ****** contacted us on 08/13/2024 about this, and we cancelled and refunded in full the renewal order no. ******** for Real Simple magazine. For her second order Elle Decor (********), we cancelled the automatic renewal to prevent further charges. This information was provided to our customer, and this was resolved. We apologize any inconvenience this may have caused.

• Review fromDonna Y

  Date: 08/06/2024

  1 star

  Donna Y

  Date: 08/06/2024

  Terrible customer service. I have been waiting since March for a subscription. The response I get is it might take time to investigate. My subscription was through ************** who works with Blue Dolphin. ************** won't do anything and Blue Dolphin will not do anything. Awful service, awful communication.

  Blue Dolphin Group

  Date: 08/12/2024

  Hello *****, Thank you for your patience while we worked with the publisher to resolve the fulfillment error. We do not ship or own magazines, our agency submits/process orders for the different Publishers. We are still waiting for a response on when their first issue will be received, and to date, a precise answer has yet to be determined by the publisher. Since there is no timeframe provided as to a solution, to avoid any further delays we have cancelled and submitted a refund request to ****** * *****. Refunds are issued by ****** * ***** to the original form of payment, usually within seven to ten business days. We apologize for any inconvenience you have incurred and would like to show you our appreciation for your business. We invite you to subscribe to a complimentary magazine using the voucher code below. There is no payment required and no automatic renewal associated with this offer. Voucher Code: XXXXXXXXXXML66 Expiration Date: 10/31/2024 To redeem your voucher, go to http://www.redeemvoucher.com/XXXXXXXXX, Enter the voucher code and an email address where you wish to receive your order confirmation. You will be presented with a selection of magazines from which to choose your complimentary subscription. Be sure to read the description under each offer, as some may be specifically for a digital subscription. If you wish to send the magazine as a gift, be sure to click the “This is a gift” box to enter the recipient’s shipping information. Thank you again for using Blue Dolphin. We hope you enjoy your selected magazine! Sincerely, ***** ** Blue Dolphin Customer Service We sincerely apologize for this unforeseen situation.

• Review fromSuzie O

  Date: 07/11/2024

  1 star

  Suzie O

  Date: 07/11/2024

  I cant get any response from Groupon or Blue dolphin! My Groupon is about to expire but every time I try to redeem I get an error! I bought this to use in my classroom for special needs students but this has been a mistake! I should have just got the physical copies! Error The page could not be displayed because of a system error.It might just be a temporary problem, so press the BACK button and retry your request.If you continue to get this message, please visit later when we have solved the problem.Reference Id: ********** Blue Dolphin

  Blue Dolphin Group

  Date: 07/19/2024

  In response to **** ***** claim that she has not received a response from us. We received an email from **** ***** on 04/22/2024 requesting assistance to redeem a voucher for a magazine as she experienced difficulties during the process. We replied to the following day, on 04/23/2024 addressing her concerns. As we have not received any further communications, we believed the issue was resolved. If customers are experiencing any issues or have any questions, they can contact us via our support page https://support.bluedolphin-magazines.com/hc/en-us where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number 877-202-9589 and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST. We will reach out to **** ***** directly again to provide further assistance.

• Review fromYalonda S

  Date: 04/12/2024

  1 star

  Yalonda S

  Date: 04/12/2024

  Shady! I redeemed the Groupon voucher on their site and suddenly received an error message about their server YET THEY PULLED THE 2.99 FROM MY ACCOUNT with no delivery confirmation. This better be resolved asap! I have the ********* stamps of order, payment, error screenshot and Groupon chat complaint. I WILL escalate to legal matters if this is not resolved I will not tolerate predatory behavior toward consumers, ME!

  Blue Dolphin Group

  Date: 04/16/2024

  Ms. ******* contacted our customer support team via email for the first time on Friday, April 12th, 2024. As we already had many previous emails, we were unable to reply on the same day. Please know that we reply to all customer’s emails and voicemails based on the order they were received during our business hours of 8 am to 5 pm EST from Monday to Friday. The next business day, Monday April 15th, Ms. ******* reached out to us via chat and her questions were answered in full. She, indeed, received our order confirmation email but her email provider flagged it as spam. We have included a transcript of this chat, for reference. ******* ******* April 15, 2024 at 9:48 AM id like to confirm that you are processing my order Customer Service April 15, 2024 at 9:48 AM Thanks for your message, please wait a moment while our agents review your request. ******* ******* April 15, 2024 at 9:48 AM i received an error message and then found an email in my junk mail ***** *. April 15, 2024 at 9:50 AM Hi *******, I am currently searching for your account with the information you provided. Thank you for your patience. ******* ******* April 15, 2024 at 9:50 AM thanks ******* ******* April 15, 2024 at 9:50 AM Order number: 69615547 ***** *. April 15, 2024 at 9:51 AM You have successfully redeemed your voucher for order Girls' Life (69615547). A confirmation email was sent to [email protected] ******* ******* April 15, 2024 at 9:51 AM ok great, did you also receive my email to opt out of continue our service ***** *. April 15, 2024 at 9:52 AM Your subscription will not renew. At the end of this chat, you will receive a transcript of the conversation to the email address provided, which will serve as confirmation. ******* ******* April 15, 2024 at 9:53 AM ok great, and when could we expect to receive the magazine? ***** ** April 15, 2024 at 9:53 AM Standard delivery time for the first issue of most publications is 8 to 12 weeks, depending on the date an order is placed and the publication's frequency. Some monthly publications and those published less frequently may take longer. ******* ******* April 15, 2024 at 9:54 AM ok, I'll follow up if it doesnt come by the date, I dont understand how the 90 day gurantee helps me if the magazine may not come by then ******* ******* April 15, 2024 at 9:54 AM do you send an email when the magazine is sent out? how will I know when its coming ***** *. April 15, 2024 at 9:56 AM There is no notification one the magazine is shipped. As we do not ship the magazines, If not received with in the standard delivery time please reach back out us as we can reach out to the publisher regarding any missed issues. ******* ******* April 15, 2024 at 9:56 AM ok sounds good thanks ***** *. April 15, 2024 at 9:56 AM You're Welcome. Thanks for chatting with us! Have a great rest of your day. ******* ******* April 15, 2024 at 9:56 AM you too

• Review fromKaren K

  Date: 02/29/2024

  1 star

  Karen K

  Date: 02/29/2024

  Ordered magazine through a company that went through Blue Dolphin. Four months later and I still have not received one single issue! I requested a refund and they responded saying that they will extend my subscription two months more. Why would I want something extended that I never received in the first place? When I asked for a refund they said it would be pro-rated as it goes by when you ordered the magazine, not how many issues have been missed. I will be seeking a full refund and will not accept anything less.

  Blue Dolphin Group

  Date: 03/05/2024

  I am responding to the customer’s statement about not receiving her magazine and dissatisfaction with customer service. Our company works with several partners to acquire circulation for top-rated consumer magazines. One of these partners is ****** * ****** We process all print magazine subscriptions for ****** * ***** and we also provide customer support for these orders. After a customer place an order for a print magazine subscription on their (B&N) website, we receive the magazine details and the shipping name and address. We do not receive any payment information. All orders are sent for fulfillment to the different publishers. We do not own any magazines or handle shipping. Thus, for any inquiries related to delivery, we must contact the publisher. They (publisher) confirmed that all issues have been mailed accordingly and they have not received returned mail notices. They extended the expiration date by the same amount of “non received” issues. ****** * ***** policy states that refunds are based on the date when the order was placed. As we are the middle company between ****** * ***** and the publisher, we have to follow both of their policies as contracted. As the customer made the purchase through the partner, their policy applies. We apologize for the inconvenience experienced.

• Review fromStac L

  Date: 02/21/2024

  1 star

  Stac L

  Date: 02/21/2024

  Paid for kids magazines for the holidays in October 2023. I kept all email correspondences with customer service. They never honored their digital magazine. I had requested for a full ************* chose to not ***********. Horrible experience. Someone needs to remove their website, services, & all related partnered companies such as Zinio, etc. I do not recommend.

  Blue Dolphin Group

  Date: 02/22/2024

  We are unable to properly address this review as we could not locate any information about this claim. The email address *************** is not registered in our database and the zip code provided ***** is insufficient to find the subscription in question. Our company works with several partners to acquire circulation for top-rated consumer magazines. This includes ***** for the majority of digital magazine subscriptions. We work closely with these partners to ensure proper service and customer satisfaction. If we are not made aware of any issues a customer encounters with any partner, we cannot help. We welcome this subscriber to contact us via our support page https://support.bluedolphin-magazines.com. We will be glad to review this specific situation and answer any questions.