Customer ReviewsforBlue Dolphin Group

I signed up for a promotion with TMobile for $2 a subscription and was unexpectedly charged $31 each two months later. Searched in my junk no email warning or notification of any kind

I am responding to the customer’s statement about receiving unauthorized credit card charges. Our company works with several partners to acquire circulation for top-rated consumer magazines. One of these partners is T-Mobile, who presented our $2.00 magazine promotional offers to their customers. Using this offer, Mrs. ********* ****** placed 2 orders for $2.00 each on 04/13/2024 for the magazines listed below. Real Simple (********) Elle Decor (********) The terms of our offers are provided on the order page before placing the order and in the confirmation email sent after. It is also provided a third time in the renewal email notice that was sent to *********************** on 07/13/2024. Regardless of receiving this renewal email notice, this information was already and previously provided in the confirmation email sent on 04/13/2024. Mrs. ****** contacted us on 08/13/2024 about this, and we cancelled and refunded in full the renewal order no. ******** for Real Simple magazine. For her second order Elle Decor (********), we cancelled the automatic renewal to prevent further charges. This information was provided to our customer, and this was resolved. We apologize any inconvenience this may have caused.

Terrible customer service. I have been waiting since March for a subscription. The response I get is it might take time to investigate. My subscription was through ************** who works with Blue Dolphin. ************** won't do anything and Blue Dolphin will not do anything. Awful service, awful communication.

Hello *****, Thank you for your patience while we worked with the publisher to resolve the fulfillment error. We do not ship or own magazines, our agency submits/process orders for the different Publishers. We are still waiting for a response on when their first issue will be received, and to date, a precise answer has yet to be determined by the publisher. Since there is no timeframe provided as to a solution, to avoid any further delays we have cancelled and submitted a refund request to ****** * *****. Refunds are issued by ****** * ***** to the original form of payment, usually within seven to ten business days. We apologize for any inconvenience you have incurred and would like to show you our appreciation for your business. We invite you to subscribe to a complimentary magazine using the voucher code below. There is no payment required and no automatic renewal associated with this offer. Voucher Code: XXXXXXXXXXML66 Expiration Date: 10/31/2024 To redeem your voucher, go to http://www.redeemvoucher.com/XXXXXXXXX, Enter the voucher code and an email address where you wish to receive your order confirmation. You will be presented with a selection of magazines from which to choose your complimentary subscription. Be sure to read the description under each offer, as some may be specifically for a digital subscription. If you wish to send the magazine as a gift, be sure to click the “This is a gift” box to enter the recipient’s shipping information. Thank you again for using Blue Dolphin. We hope you enjoy your selected magazine! Sincerely, ***** ** Blue Dolphin Customer Service We sincerely apologize for this unforeseen situation.

I cant get any response from Groupon or Blue dolphin! My Groupon is about to expire but every time I try to redeem I get an error! I bought this to use in my classroom for special needs students but this has been a mistake! I should have just got the physical copies! Error The page could not be displayed because of a system error.It might just be a temporary problem, so press the BACK button and retry your request.If you continue to get this message, please visit later when we have solved the problem.Reference Id: ********** Blue Dolphin

In response to **** ***** claim that she has not received a response from us. We received an email from **** ***** on 04/22/2024 requesting assistance to redeem a voucher for a magazine as she experienced difficulties during the process. We replied to the following day, on 04/23/2024 addressing her concerns. As we have not received any further communications, we believed the issue was resolved. If customers are experiencing any issues or have any questions, they can contact us via our support page https://support.bluedolphin-magazines.com/hc/en-us where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number 877-202-9589 and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described. Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST. We will reach out to **** ***** directly again to provide further assistance.

Shady! I redeemed the Groupon voucher on their site and suddenly received an error message about their server YET THEY PULLED THE 2.99 FROM MY ACCOUNT with no delivery confirmation. This better be resolved asap! I have the ********* stamps of order, payment, error screenshot and Groupon chat complaint. I WILL escalate to legal matters if this is not resolved I will not tolerate predatory behavior toward consumers, ME!

Ms. ******* contacted our customer support team via email for the first time on Friday, April 12th, 2024. As we already had many previous emails, we were unable to reply on the same day. Please know that we reply to all customer’s emails and voicemails based on the order they were received during our business hours of 8 am to 5 pm EST from Monday to Friday. The next business day, Monday April 15th, Ms. ******* reached out to us via chat and her questions were answered in full. She, indeed, received our order confirmation email but her email provider flagged it as spam. We have included a transcript of this chat, for reference. ******* ******* April 15, 2024 at 9:48 AM id like to confirm that you are processing my order Customer Service April 15, 2024 at 9:48 AM Thanks for your message, please wait a moment while our agents review your request. ******* ******* April 15, 2024 at 9:48 AM i received an error message and then found an email in my junk mail ***** *. April 15, 2024 at 9:50 AM Hi *******, I am currently searching for your account with the information you provided. Thank you for your patience. ******* ******* April 15, 2024 at 9:50 AM thanks ******* ******* April 15, 2024 at 9:50 AM Order number: 69615547 ***** *. April 15, 2024 at 9:51 AM You have successfully redeemed your voucher for order Girls' Life (69615547). A confirmation email was sent to [email protected] ******* ******* April 15, 2024 at 9:51 AM ok great, did you also receive my email to opt out of continue our service ***** *. April 15, 2024 at 9:52 AM Your subscription will not renew. At the end of this chat, you will receive a transcript of the conversation to the email address provided, which will serve as confirmation. ******* ******* April 15, 2024 at 9:53 AM ok great, and when could we expect to receive the magazine? ***** ** April 15, 2024 at 9:53 AM Standard delivery time for the first issue of most publications is 8 to 12 weeks, depending on the date an order is placed and the publication's frequency. Some monthly publications and those published less frequently may take longer. ******* ******* April 15, 2024 at 9:54 AM ok, I'll follow up if it doesnt come by the date, I dont understand how the 90 day gurantee helps me if the magazine may not come by then ******* ******* April 15, 2024 at 9:54 AM do you send an email when the magazine is sent out? how will I know when its coming ***** *. April 15, 2024 at 9:56 AM There is no notification one the magazine is shipped. As we do not ship the magazines, If not received with in the standard delivery time please reach back out us as we can reach out to the publisher regarding any missed issues. ******* ******* April 15, 2024 at 9:56 AM ok sounds good thanks ***** *. April 15, 2024 at 9:56 AM You're Welcome. Thanks for chatting with us! Have a great rest of your day. ******* ******* April 15, 2024 at 9:56 AM you too

Ordered magazine through a company that went through Blue Dolphin. Four months later and I still have not received one single issue! I requested a refund and they responded saying that they will extend my subscription two months more. Why would I want something extended that I never received in the first place? When I asked for a refund they said it would be pro-rated as it goes by when you ordered the magazine, not how many issues have been missed. I will be seeking a full refund and will not accept anything less.

I am responding to the customer’s statement about not receiving her magazine and dissatisfaction with customer service. Our company works with several partners to acquire circulation for top-rated consumer magazines. One of these partners is ****** * ****** We process all print magazine subscriptions for ****** * ***** and we also provide customer support for these orders. After a customer place an order for a print magazine subscription on their (B&N) website, we receive the magazine details and the shipping name and address. We do not receive any payment information. All orders are sent for fulfillment to the different publishers. We do not own any magazines or handle shipping. Thus, for any inquiries related to delivery, we must contact the publisher. They (publisher) confirmed that all issues have been mailed accordingly and they have not received returned mail notices. They extended the expiration date by the same amount of “non received” issues. ****** * ***** policy states that refunds are based on the date when the order was placed. As we are the middle company between ****** * ***** and the publisher, we have to follow both of their policies as contracted. As the customer made the purchase through the partner, their policy applies. We apologize for the inconvenience experienced.

Paid for kids magazines for the holidays in October 2023. I kept all email correspondences with customer service. They never honored their digital magazine. I had requested for a full ************* chose to not ***********. Horrible experience. Someone needs to remove their website, services, & all related partnered companies such as Zinio, etc. I do not recommend.

We are unable to properly address this review as we could not locate any information about this claim. The email address *************** is not registered in our database and the zip code provided ***** is insufficient to find the subscription in question. Our company works with several partners to acquire circulation for top-rated consumer magazines. This includes ***** for the majority of digital magazine subscriptions. We work closely with these partners to ensure proper service and customer satisfaction. If we are not made aware of any issues a customer encounters with any partner, we cannot help. We welcome this subscriber to contact us via our support page https://support.bluedolphin-magazines.com. We will be glad to review this specific situation and answer any questions.

I thought that they would send an email when the subscriptions were going to renew, but I have checked every email from them, and NONE of the emails said it was about to charge me for any renewals. Today I saw a charge from them, almost 50 dollars! This is a scam! I will call them tomorrow, and if I have to, I will go to my bank.

All magazine subscriptions have automatic renewal based on the terms of the offers. This information is provided to customers before and after placing an order. And yes, 30 days before the renewal takes place a renewal email notice is sent to the email address the customer used to place the order(s). Often, customers place orders using multiple email addresses and sometimes forget the ones used and/or lose track of their subscriptions. The customer placed orders using two (2) different email addresses: *********************** and ************************* The renewal orders ******** Harpers Bazaar and ******** Elle magazines under the account ************************ were cancelled today. Additionally, the renewal order ******** TIME magazine was cancelled and a full refund was issued. Refunds usually take 5-7 business days and will be issued to the credit card on file. The renewal email notice was sent on 11/09/2023 to ***********************. We know, thanks to customers feedback, that Gmail often flags our emails as spam, and they wont arrive in your inbox. A second order ******** for Taste of Home was cancelled, and no charge was made. The customer contacted us via email yesterday Sunday, August 17th, 2023, and we replied. Besides email, she was able to chat live with one of our agents. This was resolved within 24 hours. Currently, on both accounts, there are no active subscriptions. The customer is welcome to contact us directly with any further questions or concerns at our support page: support.bluedolphin-magazines.com.

You know they're shady when the terms of service on the screen where you're purchasing the voucher is NEARLY IDENTICAL to the terms you deeplink into with ONE major difference - purchasing the voucher and paying the $1.99 "fulfillment fee" authorizes them to automatically renew and charge your card.If they weren't trying to be dishonest, why not include the full terms on the page where you purchase the voucher? Why hide them so deep? And Groupon allows the shady practice.The thing is - if they transparently disclosed the full terms, I'd have zero issues with this business model.

*************** to the customers statement about the terms of an offer. Our company works with several partners to acquire circulation for top-rated consumer magazines. One of these partners is Groupon. We currently have multiple offers for different magazines available. The terms are not the same for each offer. As no identifiable or helpful information was provided by ****************, we are unable to provide a detailed answer. But if we visit the Groupon website and browse the different magazine offers, under Fine Print you can find the terms below or similar. All offers include the terms which are just a simple click away. Also, the offer page provides our website where customers can access the help section that explains the renewal process and more. Our contact information is also available. Fine Print Promotional value expires 90 days after purchase. Amount paid never expires. See return policy. Limit 1 per person, may buy 4 more as gifts. Cannot be combined with other offers. Can only redeem one voucher at a time. Voucher is non-transferable. Free shipping. Doesn't ship to ******. Most orders ship within 6-8 weeks from the redemption date (with the exception of titles published quarterly).$1.99 non-refundable fulfillment fee charged upon redemption. Blue Dolphin does not accept prepaid cards or PayPal for payment of the fulfillment fee. Master *********** Discover and **************** are accepted. Upon completed redemption, your subscription for each magazine will automatically renew and following the initial term, you will be charged the full price for the magazine chosen on an automatically recurring basis at the end of each term until you cancel. The length of the automatic renewal term is dependent on the magazine(s) you have chosen and its accompanying issues. Before the end of each term and before your subscription renews, you will receive a renewal reminder notice via email with the rate for the next term of issues. You may cancel at any time by contacting us at support.bluedolphin-magazines.com by logging into magtracker.com or by clicking "Complete Cancel" on the cancellation page linked to your account in your renewal notification email. You must cancel your subscription(s) at least 1 day in advance before the renewal charge date in order to avoid billing of the subscription fees for the next billing period. Subscriptions cancelled after processing and fulfillment may be refunded for a prorated amount. We will give you advance notice of any changes to the terms of your subscription.If a magazine becomes unavailable, it may be replaced by another with the same terms. The number of issues in a magazine term is subject to the discretion of the publisher and may change at any time. Blue Dolphin is not responsible for delivery issues due to incorrect or incomplete delivery address or to correctional facilities. Blue Dolphin reserves the right to cancel an account at its discretion. You also agree to our Terms and Conditions of Use, Privacy Policy, and that you are over 18. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Learn about Strike-Through Pricing and Savings If **************** has further questions, she is welcome to contact us via our support page ***************************************************************** We will be glad to answer any questions regarding any offers or promotions.

Renewed three months in advance with no advance warning. I had to file a dispute with my bank, and Blue Dolphin told me they sent me a check from the state I live in seven days ago. It is still not here. This is for 90.00. You cannot call them and they just keep repeating the same response. Horrible company and should not be allowed to continue.

The terms of our magazine offers are provided on the order page and the confirmation email sent after an order is placed. Magazines include automatic renewals, and on 07/19/2023 we sent the renewal notice emails to [email protected]. A total of 5 email notices were sent on this date. Renewals happen in advance to avoid any missing any issues. Ms. Lynn Sheehan contacted us on 08/21/2023 requesting to cancel and refund her magazine subscriptions. Her renewal orders 67524469 Elle, 67527837 Harper's Bazaar and 67528492 Bon Appetit were cancelled and refunded in full. Unfortunately, the refunds were declined/rejected by her bank and the reason they provided was “the account was closed”. We tried to issue these refunds a second time, to expedite the process, and they were declined again. In these situations, a check is mailed to the address on file. Ms. Sheehan’s check for $89.93 was requested on 08/25/2023 and this takes approximately 10-14 business days. As Monday, September 5th was Labor Day, a holiday, it is very likely that this delayed the delivery of mail. Ms. Sheehan has successfully contacted us, via chat, on multiple occasions and has spoken to different representatives. Each time we have provided her with the correct information. Checks are mailed through USPS regular mail and there is no tracking number that we can provide her. We truly apologize for any inconvenience this has caused.