Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorised charge on my account for magazines I never ordered

  Business Response

  Date: 03/31/2025

   

  Good aternoon, 

  I am responding to the customers statement about receiving unauthorized credit card charges. Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers.

  Based on Mrs. ********** email address,we located an account with different subscriptions dating back to August 2024. These orders come from different partners. The orders in question were received on March 19, 2025, for the items listed below, totaling $12.00.

  Us Weekly (72234567)
  Better Homes & Gardens (72234568)
  Elle Decor (72234569)
  Allrecipes (72234570)
  Woman's World (digital edition) (72234571)
  D Magazine (72234572)

  All of our subscriptions are set to automatically renew. ?The terms of the offer, including auto-renewal, were clearly displayed on the ordering page and in the confirmation email sent upon order placement.  Please see the attachment for the Terms provided on the order page.  Since publishers print labels in advance, renewals occur in advance to ensure the customer does not miss an issue between their current order and the renewal.

  Our company name and phone number are listed on the credit card statement. So, customers can contact us with any questions or concerns.  Mrs. ******** first contacted us via our customer support page on three different occasions on Wednesday, March 19, 2025, and we replied on the same day. But we did not receive a response from Mrs. ******** until a week later, Wednesday, March 26th.On this day, we explained the terms of her subscription and cancelled and refunded them in full.

  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************
  
  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Preventing me from canceling the automatic renewal as was promised at payment last year. Renewal notice never given 30 days in advance as was promised as purchased in March 2024. Renewal earlier than advised.

  Business Response

  Date: 02/05/2025

   

  Good afternoon, 

  I am responding to the customers statement about not receiving our emails and canceling subscriptions. Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers for fulfillment.

  Mrs. **** ***** placed five (5) orders on 04/08/2024 using the email address ***************** After an order is placed, a confirmation email is sent.  This email includes the magazine titles, order numbers, delivery name, address, and how to manage the magazine. It also includes our contact information, automatic renewal information, and the renewal date(s) for EACH title.  So,customers have all of this valuable and helpful information right away.

  As part of the terms of the offer, magazines include automatic renewal. The terms are provided before and after making a purchase. The renewal occurs at different times because not every magazine is the same length. This means that the renewal email notices for each order were sent to *****************Email Notices went out on 12/03/2024 for ******** ************** ******** ****** and ******** Philadelphia magazines. Then on 12/07/2024 the email notices for ******** Golf Digest and ******** Entrepreneur were sent.

  We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday,from 8:00 a.m. to 5:00 p.m. EST.

  Mrs. ***** emailed us on 01/22/2025, and we replied on 01/24/2025. We confirmed that all renewal orders were cancelled and refunded in full. Her account has no additional or active orders under the email address ************************* apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to cancel subscriptions to get my money refunded. I have requested cancellation within 5 days of being charged, but no one will respond to my request submitted on their website nor will they interact on their chat feature for immediate assistance. I need all of these order numbers cancelled and auto renew stopped and my money refunded: ********, ********, ********, ********, ********.

  Business Response

  Date: 01/24/2025

   

  Good afternoon, 

  I am responding to the customers statement about not receiving our emails and canceling subscriptions. Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers for fulfillment.

  On 09/12/2024, Mrs. **** ***** signed up for eight (8) magazine subscriptions using the email address ********************** The orders are listed below.
  People (********), Real Simple (********), Food & Wine (********), Us Weekly (70785199), Southern Living (********), Essence (********), Atlanta Homes & Lifestyles (********) and 
  Bon Appetit (********).

  The terms of the offers are provided on the order page before selecting magazine(s) and in the confirmation email sent after placing an order(s). They are also provided a third time in the renewal email notice(s).   Our contact information is also listed in these emails. We provide customer service via our support page *****************************************************************, where customers can submit an email or chat live with one of our dedicated agents.Customers can still contact our number ************ and leave a voicemail that includes the email address so we can respond.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m.EST.

  Mrs. ***** contacted us on Sunday, January 12th,2025. Our offices are closed on Saturday and Sunday. Then, she emailed the following day, Monday, January 13th. We handle customers' emails based on the date they are received. On Wednesday, January 15th,  we replied and addressed her questions and concerns.
  
   The renewal orders ******** Food & Wine, ******** Southern Living and ******** Us Weekly were cancelled and refunded in full. Refunds will be issued in the original form of payment that you provided or by refund check. On average, the refund will take 5 to 7 business days to process.
  
  We also cancelled the renewal orders ******** Real Simple and ******** People magazines. These two orders were still pending because the financial institution declined/rejected their payment.
  
  On 12/12/2024, we sent four (4) renewal email notices to the email address provided:  t**********************Customers have 30 days to cancel before the automatic renewal takes place. We also sent a second email reminder seven days before. Mrs. ******* email seems to be work or business-related, and often, promotional emails are flagged as spam.
  
  Currently, there are no active orders for ********* on the account under the email address above.

  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************
  

  Customer Answer

  Date: 01/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however their response is misleading regarding their customer service.  I tried using their online chat during business hours multiple times and they just leave you hanging after starting the chat session.  There was also no telephone number posted anywhere to call them directly or I would have called when I could get no response out of their online chat during business hours.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 6-month gift subscription to ******************** on September 12, 2024. No magazines received.

  Business Response

  Date: 01/21/2025

   

  Good afternoon, 

  I am responding to the customers statement about receiving a missed delivery and refund request.  Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers for fulfillment.

  On 09/12/2024, we received an order for ******************** from one of our partners. The total order was $2.99 for a six-month short-term subscription. The order was sent to fulfillment on 09/18/2024. Standard delivery time for most magazines is 6 to 12 weeks from that date, depending on the publication's frequency.  Real Simple, published by ******* ********,currently publishes 10 times annually.
  
  Mrs. *** ****** has been a customer since 2017 and has placed dozens of orders with our company.  She contacted our customer support department on 09/12/2024 with a comment regarding our promotional $2.00 offer. We replied the very next day, addressing her concern. Then, on 01/13/2025, Mrs. ****** contacted us again, claiming no issues were received. She also claimed that she had an existing subscription through another company or agency, and we do not have information about it. For privacy reasons, we have no access to it.

  As we do not ship or mail magazines,we must contact the publisher who handles shipping.  The publisher stated that shipping began with the September 2024 issue and ended with the December edition. They confirmed that all issues in the subscription were mailed, and they never received returned mail notices for the ****. And the order was fulfilled in totality. Since the publisher confirmed this, they cannot extend the expiration date, resend additional issues or refund. This information was provided to Mrs. *** ****** via email,so she is aware of this.

  We believe that the problem lies with the existing subscription Mrs. ****** mentioned. We cannot get any information on this, as it is not with our company but she can reach out directly to obtain additional information. 

  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me. 

  
  Sincerely,

  
  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

  Customer Answer

  Date: 01/22/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Magazine publishers extend subscriptions. I never received duplicate issues and the subscription was extended by 2 months, not 6. As I said in my email, how could a 6 month order I placed in September end in December.
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 01/31/2025

   

  Good afternoon, 

  We are responding to the customers rejection of our original response.

  As we have explained in all communications, the publisher did received and processed the order. The publisher also fulfilled the order in its entirety. And all the information we have provided, comes directly FROM the publisher. 

   

  We appreciate your understanding. 

  Sincerely, 

  Sincerely,
  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving Town and **************** which I never subscribed to so I called Town and **************** and was told that a 3rd party placed the subscription and I am being billed for it. This is nonsense. I can't even see good enough to read a magazine and I am on a fixed income and I can't afford it. I'm barely able to pay the bills I have. Please cancel my subscription

  Business Response

  Date: 12/30/2024

  Good afternoon, 

  I am responding to the customersstatement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines. We receive orders for magazine subscriptions from different partners and process them to the different ************************** ***** is receiving a complimentary subscription to Town & Country, order no. ********, accepted through an email or online offer. In some instances, as a customer appreciation some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online question(s) or as a gift from a friend or family member. We did not collect any payment information and there are no hidden costs. As no payment was required, there is no billing address or credit card on file. The order was placed using the email address **************************
  
  We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.
  
  We have no prior communications from ******** *****. Contacting our customer support is the easiest and fastest way to receive assistance.
  The order ******** for Town &Country Magazine has been cancelled as requested. As the publisher prints the address labels in advance, 1-2 more issues can be received before delivery stops. We have also submitted a request to remove all her personal information from our database. 

  If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,
  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************
  
  

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently unsubscribed from their email list. They have since emailed me again with a sketchy offer to "Claim Your FREE Sample". The email looks like possible phishing but comes from their official email ********************************************* I never signed up for this email list and do not want to receive these emails under any circumstances.

  Business Response

  Date: 12/13/2024

  Good morning, 

  I am responding to the customers statement of having received unwarranted promotional emails. Our company works with several partners to acquire circulation for top-rated consumer magazines.
  
  We have no records of this customer placing an order or contacting us. We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.
  
  If Mr. ***** is receiving promotional emails from any of our programs it likely due to signing up or clicking on one of our emails.   If Mr. ***** unsubscribed from the email list, this can take several days to be effective. On our end, we have submitted a request directly to our **************** Still, the process can take some time to be fully completed. 
  
  We apologize for the inconvenience this has caused. If there are any further questions or concerns, please feel free to contact me.  
  
  Sincerely, 

  ****** Sorrell 
  Director of ********************************** ********************** 
  ************ 
  ***********************************************************************
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving magazine subscriptions to GQ, Vogue, Vanity Fair, Bon Appetite, and Southern Living and I did NOT order these. I have tried calling all the companies to cancel but because it was placed through a 3rd party Blue Dolphin Group, I am unable to cancel them and was referred to call **************, which I do not feel safe doing so as I don't want to give any information that will allow further scams.

  Business Response

  Date: 12/10/2024

   

  Good afternoon, 

  I am responding to the customersstatement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines.
  Based on the information ************** provided (name and address) we found two (2) orders ******** GQ and ******** Architectural Digest.  These orders were placed through one of our partners, *******, ************************.  This website provides subscribers with different types of prizes or rewards for submitting reviews or feedback. ************** can visit the website for more information.  

  
  As requested, the orders ******** GQ and ******** Architectural Digest have been cancelled. They were complimentary subscriptions, and no payment was made. As the publishers prints the address labels in advance 1-2 issues can still be received. 

  We provide customer service via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST. We have no prior communications from ************** ********** our customer support is the easiest and fastest way to receive assistance.

   

  If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,
  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my subscription through their website and over the phone for YEARS and they keep charging me, even though Ive changed the account number on my card and Im going to be forced to close the entire account which will harm my credit as it is an old account.

  Business Response

  Date: 12/02/2024

   

  Good afternoon, 

  I am responding to the customers statement about receiving unauthorized credit card charges and difficulties contacting us. Our company collaborates with multiple partners to expand the circulation of top-rated consumer magazines. We receive magazine subscription orders from various sources and process them for different publishers.

  Mrs. ************ stated that she has been trying to contact us for years. After an extensive search in our database using the customers first and last name and email address, we found no communication before this claim. The only email found is dated Tuesday, November 26th,2024. Because of this, we are unsure where, when, or who she contacted.
  
  Customers can contact us via our support page ***************************************************************** where customers can submit an email or chat live with one of our dedicated agents. Customers can still contact our number ************ and leave a detailed voicemail that includes their email address so we can respond. This voicemail also provided the web address for the support page previously described.  Our hours of operation are Monday to Friday, from 8:00 a.m. to 5:00 p.m. EST.
  
  Based on the customer's name and address, we located her subscription to ******************************** order no. ********.  The orders were placed using a different email address: ************************************* ********************** email last week, we cancelled this order and issued a full refund to the credit card on file. Refunds usually take 5-7 business days.   

  With this cancellation, there are no other subscriptions on her account under the said email address. 

  We apologize for the inconvenience this caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media **********************
  ************
  ***********************************************************************

   

• Initial Complaint

  Date:09/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two GQ magazines that I did not order and do not want! When I called GQ to cancel, they told me the blue dolphin m2 media group is the one that ordered it on my behalf. It seems like Im not the only one involved in this issue. I wanted to report it in case it is some sort of a scam. Thankfully, ** was able to stop the deliveries, hopefully they will actually stop and they do not try to charge me.

  Business Response

  Date: 10/01/2024

   

  Good morning, 

  I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines. We receive orders for magazine subscriptions and process them to the different publishers.

  ******* ****** is receiving a complimentary subscription to GQ, order no. ********, accepted through an email or online offer. In some instances, as a customer appreciation some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs. As no payment was required, there is no billing address or credit card on file. The order was placed using the email address *****************

  The order ******** for GQ Magazine has been cancelled as requested. As the publisher prints the address labels in advance, 1-2 more issues can be received before delivery stops. We have also submitted a request to remove all her personal information from our database. 

  We apologize for the inconvenience this caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** ******* ******** ** ******** ******* ** ***** ***** ************ *************************

• Initial Complaint

  Date:09/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month I received a copy of Gentlemen's Quarterly magazine, which I never ordered. I didn't take any action because I thought it might have been a one-time thing. Yesterday, another issue arrived. This morning, I called GQ Customer Service, explained the problem. and was told it would be canceled on their end, However, in order to avoid being billed, I would need to call Blue Dolphin Magazines, the company that ordered the subscription in my name. I called Blue Dolphin and an electronic voice indicated that I should leave my name and email address and someone would get back to me via email. I wasn't comfortable with that response, so I checked further. I found instructions to contact them through a "Chat." I did that, answered the questions asked, received a message indicating that I would be connected with someone "now" and needless to say, no such connection was forthcoming. I received another email indicating that in order to confirm my email address, I should log on to a site that was provided in the email.. When I did that, the site turned out to be connected with Girl Scouts. I received yet another email asking me to answer a few questions. Responses--the responses I gave when I attempted to chat with someone--were shown under each question they wanted answered once again. I'm 79 years old, live alone on a fixed income and take medication prescribed for anxiety, depression and bi-polar disorder. Additionally, I will be having yet another surgery next week, Having to worry about being billed for something I didn't order and getting the "run around" while attempting to resolve the matter is stress I can ill afford to have.

  Business Response

  Date: 09/06/2024

   

  Good afternoon, 

   I am responding to the customer’s statement of having received unwarranted magazines. Our company works with several partners to acquire circulation for top-rated consumer magazines. We receive orders for magazine subscriptions and process them to the different publishers.
  

  Mrs. ****** ****** is receiving a complimentary subscription to GQ, order no. ********, accepted through an email or online offer. In some instances, as a customer appreciation some online companies/stores will offer a free magazine subscription. It could also happen by answering a simple online survey question(s).  We did not collect any payment information and there are no hidden costs. As no payment was required, there is no billing address or credit card on file.
  The order ******** for GQ Magazine has been cancelled as requested. As the publisher prints the address labels in advance, 1-2 more issues can be received before delivery stops.

  Mrs. ****** contacted us via chat and also left a voicemail on Tuesday, September 3rd, 2024.   We replied on the same day.  We have also submitted a request to remove all her personal information from our database. We are sorry about her medical conditions, and we wish her a speedy recovery from the surgery.  We apologize for the inconvenience this caused. If there are any further questions or concerns, please feel free to contact me. 
  
  Sincerely,

  ****** *******
  Director of Customer Success
  M2 Media Group
  ************
  *************************