Business ProfileforSterling
Current Alerts For This Business
Additional business information
"90% of criminal searches close in 1 day"
"70% turnaround time in the first hour" [related to criminal background checks]
"70% of our employment verifications complete on day 2 using tech-assisted employment fulfillment."
"90% of records are returned in under 45 minutes and 50% in 90 seconds or less." [related to fingerprinting services]
According to the BBB Code of Advertising, claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. BBB requested that Sterling provide substantiation for its completion rate claims, in light of the issues raised by its customers. The company did not provide substantiation or modify the claims.
BBB also requested the business provide substantiation for the following claims related to client retention and for the claim "60% of the Fortune 100 choose Sterling."
"97% retention rate with construction clients"
"96% retention rate in the entertainment industry"
"98% retention rate with our Financial & Business Services Clients"
"98% retention rate with our government clients"
"97% client retention rate in the healthcare industry"
"96% retention rate with our hospitality clients"
"96% retention rate in the retail industry"
"97% retention rate with our Staffing clients"
"97% retention rate with our technology clients"
Sterling did not provide substantiation or modify the claims.
At-a-glance
Related Categories
Business Details
- Headquarters
- 6150 Oak Tree Boulevard Suite 490, Independence, OH 44131
- BBB File Opened:
- 2/25/2024
- Years in Business:
- 49
- Business Started:
- 1/1/1975
- Type of Entity:
- Corporation
- Business Management
- Joshua Peirez, CEO
- Contact Information
Principal
- Joshua Peirez, CEO
Customer Complaints
297 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
144 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Charles M
1 star09/24/2024
Sterling Response
09/25/2024
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