Customer ReviewsforBuckeye RV

Bought the camper a year ago and they have had the camper for 6 months. The jacks have not worked from day 1 and is now just a guessing game. 2 damaged closet cabinets put in and left that way. Bed was not fastened down, told it was fixed and was not. Awning had holes, when they replaced it, it was replaced with wrinkles and they left it that way. Had them winterize it and well that was not done properly, kitchen sink faucet busted, the shower head busted and a drain pipe busted. All we got from them was we will fix it. How about give me my money back. We bought a camper to use and are not able to. Should not have these issues with a brand new camper. We did not buy used or a demo! Only giving a star because I have to!

Sales team is great. Service tech seems to be very knowledgeable.

Shady Financing! On September 18, 2022, we purchased a Keystone 5th wheel from Buckeye RV for $43,289. We wanted to pay cash but was coerced into financing it for a better sale price. We were told there would be no pre-payment penalty. I was presented a document that said Payment Authorization Form, which I thought was a down payment document that dealt with credit card fraudulent transactions. I never was given a copy of this document. We ultimately financed $32,983 with **** of America (BOA). *********************** was our financial officer with Buckeye. I immediately paid 3 $9000 payments to BOA to get the finance charges down on the balance. I had surgery in November and felt I needed to rid us of monthly payments and contacted BOA in April to assure there were no pre-payment penalties as it stated on our contract, and I paid the camper off and received the title from BOA. In early June, my wife noticed a $3000 charge on out **** from Buckeye RV. I immediately contacted them to advise them of fraud that someone apparently used my credit card. *********************** advised me; it was a loan pre-payment penalty by Buckeye RV. I tried to discuss it with him, and he wound up saying he would settle for $1400. I told him there was no document in my financial papers and he said that document wasnt included because my credit card # was on it!! He emailed the document to me, and I called him back to discuss and he wouldnt take my calls. I emailed him and got a notice my email was blocked. I disputed the charge to *********** and it is currently under investigation. I finally got hold of **** on June 14, after getting a threatening letter from Buckeyes lawyer want-to-be to cease and desist after I posted a truthful negative review. **** advised the $3000 was a kickback to Buckeye from the lender that I have to pay. HOW IS THAT LEGAL?

Buckeye RV has had my 2018 Venom for just shy of 9 months and they never fixed anything, nothing, zip, zero**** Failed to return calls and the general attitude was despicable, unprofessional, and most of all DISHONEST! If you do not wish to add a nightmare to your life, NEVER DO ANY SORT OF BUSINESS with this company.

They will not fix issues on a New Camper. Battery, Awning issues from day 1, Large water leak from kitchen Fauset, Broken Bathroom Sink, Weak Frame, Flooring Moving, Mattress broken down with wet spot on mattress and OSB along with mold ,Shower leaking for the 2nd time, LED Lights not working. Been told by their service department to contact forest river. I purchased this camper NEW around $75 K we should not have all these issues nor should we be the ones calling the manufacture. I have to give a Star would not give any At the moment would not recommend this company to anyone. *********************** Wash C.H.

These are the most dishonest double talking ridiculous people I have ever dealt with. Had our camper for 10 weeks 3 of which where holidays and did not do one thing including not winterizing it when we were told they did in the coldest months of the season flat out lied to us. Then told us after we called several times just trying to figure out what was going on with no return calls got told we where rude and needed to pick up our camper. This place has the worst service department with some of the rudest people I have ever dealt with. We finally took it to a honest dealer and was told by them it had not been winterized and luckily after doing a pressure test no damage was done on the lines and only took 2 weeks to repair everything. places like this should be shut down for ripping people off.

If I could leave 0 stars I definitely would. Buckeye RV is terrible. We purchased our used ********************** camper from them in 2020. First, they give you this check list of everything they checked which is total bull c*** We got the thing home and went camping with it a month later and found so much broken on it it was ridiculous and of course you get no help from Buckeye RV. Even with purchasing a warranty. We also purchased a wheel and tire warranty we tried to use on our first vacation with the fifth wheel bc one of the tires blew out on us. I was on the phone arguing with the warranty company Buckeye RV sold us every day of our vacation to try to get help and ended up having to fix it ourselves. I have spent the last 11 months trying to get my money back from the warranty company and Buckeye RV for a wheel and tire warranty I wasnt able to use when we needed it the most. I have spent the last two months doing Buckeye RVs job for them in getting the warranty company to release my money back to Buckeye RV and now Buckeye RV is refusing to send me the check directly when were the ones who had to have our tire replaced. Buckeye RV is worthless after they sell you your camper. DO NOT PURCHASE ANYTHING FROM THEM.