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ComplaintsforBones Tree Care, LLC
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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This contractor came to our home in October 2022 . Delivered a quote for work to be done for $5000. Asked for half down and then stated he could do the job next year or 2023. When we declined he stated he sent our check back. The bank informed us the check was cashed the day after we gave it to him. This outfit is crooked.Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
April 13, 2021 - Hired Bones Tree Care LLC to remove wood from the property. Some work was completed but the ground was to wet to have the River Birch and Willow Tree removed. An agreement was made to pay the full amount of $4,290.00 knowing that Bones Tree Care LLC would come back the next week (April 19-23, 20201) to finish the removal of the last 2 trees. Since then the vender refuses to come back to finish the work and refuses to pay back the $2,000.00 that was paid up front for the rest of the work.Business response
10/26/2021
The business advised the BBB that they have not been able to get into contact with the consumer. Business states that while he is not willing to issue a refund, he is willing to complete the job.Customer response
11/03/2021
I am rejecting this response because:
The work has already been finished by a different vender. So options are:
1. I would like to have the $2,000.00 refunded to me.
2. If Bones Tree Care LLC can not refunded the $2,000.00 then the only other option is to do $2,000.00 worth of tree work at a property in Canton, OH that I own (possibly ******** ******* ****). The work must be done in a 30-day window of accepting option #2 and the own of Bones Tree Care LLC must work directedly with ****** ****** to make arrangements ***** *********
Sincerely,
Iris Wolstein
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.