Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited MVG on 9:00AM Sunday March 16, 2025. While playing on a machine I has to pause to go to the bathroom and get more money. It wasn't busy so I turned my chair around, LEFT my card in the machine, AND left $9.00 and change IN the machine, I never do this, but I wanted to make it painfully obvious someone was coming right back. This is proper etiquette at MVG, you can see it everywhere. I was gone maybe 10 minutes, and someone played the machine that I was on that I didn't know and won 463.00 some dollars, and had left the machine. When I got back my chair was turned around my money was gone, and I see a cash payout of 463+ gone. I called for service, then got security involved and they looked at the tapes, seen what happened and security/gaming manager said that's his money because he pressed the button that won. I talked to the gaming manager Khalis and Alexander of security, they gave me 40.00 in comp money to play, but I wanted the fun and thrill of the win plus the money. I had to call the senior manager Tuesday Randy, and he said NO MATTER WHAT YOU DO, keep your card in, turn your seat around and even leave money in the machine SOMEONE ELSE CAN PLAY IT, AND KEEP THE MONEY WINNINGS! I was the victim and Randy made he feel like the swindler, cheat, and scammer. This is exactly what Randy said, so be aware even though there are hundreds of cameras in Miami Valley Gaming they will let the scammers ruin your day. I talked to Khlid, Alexander, Amanda the time it happened and the SR manager Randy who said if you are not physically at your machine then another gamer can take your seat and win money on it and keep it, even if you have your playing card in, chair turned around AND money in your machine if they offer to give it back after they take the winning from your machine! A billion dollar company not doing what's RIGHT over 453.00. SAD

  Business Response

  Date: 03/21/2025

  March 21, 2025 
  

  Better Business Bureau 
  1 E. 4th Suite 600 
  Cincinnati, Ohio 45202 
   
  Complaint ID #******** Complaint Date 3/19/2025 
  Complaint by ***** **** 
  
  *** ****, 
  

  Thank you for giving us the opportunity to address your concerns related to a recent experience at Miami Valley Gaming. 
  We understand your frustration with another guest that played a game that you had left your card, money and turned your chair around on. We also appreciate that you consider this as proper casino etiquette alerting other players that you will return.

  Unfortunately, this is not etiquette that Miami Valley Gaming encourages or supports. We do encourage you to turn on your service light and ask one of our Gaming Attendants to watch your game for you to ensure your credits are there when you return. 
  

  We apologize that you feel that we could have handled this situation better. After reviewing the video of this incident, we believe our Gaming and Security teams made an appropriate call on how this incident was handled. Had the guest that played the game not sat down and played, there would have been no guarantee that you would have won the same bonus. 
  

  As stated in our phone and email conversations, Miami Valley Gaming cannot reimburse you for a payout that was not the result of a bet that you made. The service recoveries that we have previously made for the inconvenience are the extent of what we can offer you. 
  

  Thank you for the opportunity to discuss this concern with you. 
  

  Sincerely, 
  

  Kato M** 
  President and General Manager 
  miamivalleygaming.com 
  

  
  

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arrived around 7:00pm, Saturday, February 8, 2025. My name was called at 8:00pm as a winner of the free play contest. I made my way to promotions, played the card game and won $300 free play! Around 10:40, I put my card into a machine and it read that I had ZERO free play left! This was shocking as I knew I had around $130-$140 left. I put my card into two more machines, and received the same message. I quickly made my way to the customer service desk because this was not correct. The first gentleman had no idea what had happened, but stated, "sometimes the money just stays in the last machine you played. It happens." But, he wanted to ask someone else for help because he didn't know what to do. The second gentleman said he was going to call someone from investigations because he put my card in the system and could plainly see that I had $142 left on the last machine I played, and then it was gone. He said he could see that I had played low denominations, no high amounts. The investigation gentleman said he was going to go look at the machine and/or the computer, to see if the funds had been stuck in that machine. The men asked for my card. He took it and said he put $70 free play back on it, but that's all he could do. And wished us a good night. After walking away from that 30 minute ordeal, I was deflated. I felt the $70 wasn't sufficient since it was obvious that I had $142 left! That was a loss of $72 that I won and so it was mine. I feel a bit robbed of something that was mine. It's not my fault that the machine didn't transfer my free play when I cashed out. And, if the customer service people could see how much I had left, I don't feel that I should have received anything less than that. If the first customer service gentleman was right that "this does happen", then, it should be fixed. I did reach out to MVG via email, but never received a response.

  Business Response

  Date: 02/11/2025

  I called and spoke to Mr. ******* this morning 2/11/25 about the incident. I personally apologized and explain the situation and issued a service recovery for him and his wife. Before getting off the phone the issue had been resolved, and the guest was happy with our solution. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was offered the credit I had won and the representative from Miami Valley Gaming was very nice about it. I appreciate her demeanor and willingness to make the situation great again. I will gladly go back after seeing that my concerns were addressed. She also mentioned that she would be speaking with the gentlemen who we spoke with on Saturday night, that did not offer a satisfactory solution and acted as though we were a nuisance. I appreciate that as well.
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited money with this sportsbook, $410, and they will not allow me to withdraw it due to issues with their site. My card used for depositing the funds does not appear in the list of allowed withdrawal methods and the site won't let me connect my bank. They refuse to write me a check or find any other method to pay me. My bank says there was no attempt by this business to send me my money. I am currently attempting a second withdrawal but since my bank says they never tried to send the first time, I am not confident they will be able to send it this time. I would just like a check, at this point, for the amount owed.

  Business Response

  Date: 11/26/2024

  *** ********,

  We regret that you were inconvenienced on your recent visit and your issue was not satisfactorily resolved at that time.  The reason we were not able to resolve your matter on site is that ****** is operated by a partner company.  We have reached out to them regarding your issue.  In doing so, we were assured that their customer care team will be reaching out to you to remedy this situation.

   

  Kind regards,

  Miami Valley Gaming and Racing

  Business Response

  Date: 12/05/2024

  
  
  Will you please close this complaint as successfully resolved, as I am unable to directly proceed with the
  case file on the BBB website at this time.
  “*****”, the third-party company that operates the *** **** site states to us that they successfully
  communicated with the customer and resolved the matter of the $410.
  Please advise if you need anything further.
  Sincerely,
  Dave S**** ~Director of Security
  Miami Valley Gaming and Racing
  6000 St Rt 63
  Lebanon, Ohio 45036
  Office: ###-###-####

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently visited MVG and my players card was locked. When I visited the cage to have my card unlocked, I was approached by security telling me that due to I found a ticket on the ground the night before, and did not turn it in, I was banned until I can pay it back. Where is it stated inside the casino for customers to see, that lost and found tickets must be turned in? Now, I get punished for another customer’s negligence and I’m not able to use my promotions or free play that I earned? Obviously, this is not a great policy to have in place. All the money I’ve spent in this place regularly, 5-6 days a week over the past 6 plus years or so, and your willing to ban a customer over something like this? Your loss.

  Business Response

  Date: 06/06/2024

  We understand your concern and appreciate you reaching out.  The use of any funds contained on a ticket that do not belong to you is considered theft, since we are able to determine who the funds belong to.  It is difficult to investigate this specific item since no details were provided.  It is our policy that if a customer reports a ticket lost or stolen, we do a full investigation and determine where these funds went.  In this instance, a customer most likely reported a lost ticket and we were able to determine that you found it and instead of turning this ticket in, you decided to utilize the funds.  It is our policy to recover the funds for the customer unless they wish to press charges; then that responsibility reverts to the Sherrif's office.  In this case, the customer must not have wanted to pursue charges, only to recover the funds that belong to them.  This has been our standard practice since we opened.

  If you would like to provide more details for this transaction; I could do a little more research and determine how we can resolve this issue. 

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ***
  

  Customer Answer

  Date: 06/25/2024

  I would like to know where is the signage inside your business about this policy, advising customers that lost and found tickets must be turned in and how to turn them in? How else are customers supposed to be aware of this policy until something like this happens? You don’t give customers who are unaware of this policy no warnings, instead just ban them. 

  Business Response

  Date: 07/24/2024

  The Director of Security for Miami Valley Gaming will reach out to you to discuss options.  This is a policy that has been in place since we opened; if something is found that does not belong to you then it should be turned into Security.  This is one of the many rules of conduct that are not specifically posted within the gaming facility because we view it as a "common sense" requirement.  Since the ticket you found was specifically reported missing by the person who lost it, we were able to trace it back to you and it is our policy to not allow continued patronage until all funds taken that did not belong to you are returned.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, June 3, 2024 around 730 to 8:15 AM I went to Miami Valley to go and play and have a great time now I met with disrespect from their security guard A*****, who had nothing to do with the situation at hand, but MVGR is practicing discrimination/Sexism and double standards when it comes to male/females this morning to come in this casino showed my ID and wasn’t even greeted by the first guy his first thing to me was I can’t let you in to the casino with that bag guys aren’t allowed to bring bags so I said so no one‘s allowed to bring a bag in here and he said correct that happens to be a 100% lie because not even two minutes later did a lady walk past with a bag that I had with me was much smaller and it held my phone my keys, and my medicine just in case their cook accidentally put something in food that I specified not to put in there and I have an allergic reaction so not only did that get past with bad without getting them searched but I had to go back to my car drop my bag off walk back in there with I guess he was a security supervisor. He didn’t seem to know much about anything. His name was l****. He just seemed very lost and confused about about the situation and rambled on about the incident that happened at *********. Since when can you create double standards for men v women? If bags aren’t allowed in there that should be for all guest and employees however, it’s only for male guest women guest can bring him any size bag and it doesn’t even matter what’s inside of it because they don’t check the metal detectors. They have do not detect everything several times to see this policy in writing and not once, did any of these so-called security supervisors or managers show me that policy one minute it’s always been your policy according to one person here today and then the next minute it just changed two or three days ago however you did not alert your guest that are coming pay your salaries

  Business Response

  Date: 06/12/2024

  We have attempted multiple times to contact this guest via email and phone as requested.  As of today, this guest has not responded to our messages.

  Customer Answer

  Date: 06/27/2024

  I can’t find the card for the two individuals that I contacted so the only number that I have for them is the number that’s listed on their website as ************. I’ve also sent them an email and they have not replied, and I’ve gotten several Emails saying that email does not work. 

  Business Response

  Date: 11/05/2024

  Please ask the guest to contact D*** S**** at ************ or via email at **********************.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iv played this game several times when i get the bonus it freezes up.

  Business Response

  Date: 03/14/2024

  Ms. *******
  
  We apologize for the inconvenience you experienced during your visit to Miami Valley Gaming.  We like to pride ourselves in having a great gaming experience when you come to play here.  Without a specific location to check in this instance, we did proceed to check all of the VLTs that have the theme you were playing.  During testing we could not duplicate the touch issue you mentioned.  We did have our Gaming Technicians clean and calibrate the touch screens to ensure optimum performance.  We would recommend that if you experience a similar issue in the future, please turn on your service light and a Gaming Attendant will be able to assist you at that time.  We thank you for visit to Miami Valley Gaming and look forward to having you back in the future. 

  Craig R*******, General Manager

  
  

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ******

  Issue could not be duplicated but this happens to me all the time. Maybe the machine needs to be cleaned or serviced. 

  The machine is called Hidden Treasures 88 Fortune and it's located on the left wall by the restrooms.  

  It would be nice if they would compensate me for this inconvenience.

  Business Response

  Date: 03/21/2024

  The MVG team has been in direct contact with Ms. ****** to discuss the issue.  She was offered, and accepted, compensation from us to resolve the issue.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/4/22 I noticed there was a ticket on the machine next to my BF. Just normal ordinary human instinct, I picked up a ticket and I handed to my BF. He just put that ticket in the machine, kept playing the game. But we both realised it was more than 100 dollars ticket (160). We have no idea how to reported that. And that was my mistake that I should reported but we didn't. I'm not the one to spend that money and I'm not the one played in the game. I'm not the one cased it. Yes, I was with him. They didn't picked him, they picked me. Why ? They said because they caught me on camera but that wasn't true. They noticed me clear in the camera because I'm minority and very easy to identify but not my BF. THEY WASN'T LOOKING FOR HIM. And it was really badly done. Treated me as really bad criminal. Even they said happens all the time in the casino. If so, why they don't have the warning signage in the casino ? Casino enjoy catching the people this way? Confront the person front of peoples without any proper investigation or protect a person's privacy. I did paid the money back but how security men treated me was not necessary. Real police officer would treat me more proper than what they did to me. They could took me off the office privately or side to talk about it instead ask my ID without proper reason or explain. Casino's trained protocol strategy to haunt down such a criminal ? And they take advantage of they could took me to court for felony case ? Over a abandoned ticket ? How badly Miami Valley handle this IN-HOUSRE incident? I said please check the camera and more investigation . He said it happens all the time, and all casino wants is money back. If they found me in camera, they will see I didn't dispose or use the ticket. However, two more securities showed up said they will ban me from the casino if doesn't pay. They did this front of doorway, and people start watching me. Embarrassed by my own act but they more badly humiliated me. It could have better way.

  Business Response

  Date: 11/27/2023

  I investigated the incident in question (which happened a year ago) and found that the investigation and resolution happened in accordance with our guidelines.  I apologize if Ms. ***** feels that she was mistreated, but I do not agree with her opinion of her treatment.  Ms. ***** stated that she didn't know what to do when she found the $160 ticket nor whom to inform.  There are numerous uniformed employees on our gaming floor that were available to assist her if she requested help; she did not.  She instead chose to continue to play the funds (via her boyfriend) that she acknowledges did not belong to her without alerting anyone.  When confronted with this issue, she says that she did not do anything wrong and was mistreated.  She did in fact take something that did not belong to her and our officers were attempting to recover these funds on behalf of the customer that reported them missing.  If these funds were not returned, our standard procedure is to ban the customer from future visits until these funds are returned; which she was informed of.  Also, the rightful owner of the funds has the option of pressing charges if the funds are not returned.  Ms. ***** was informed of this as well.  She believes she was threatened with this information but a review of these actions show that she was informed of this information and I apologize if she took that as a threat; it was not.

  In the future, I would encourage Ms. ***** to immediately inform a uniformed employee if she finds something of value that does not belong to her so she is not perceived as taking it willfully.  It would have de-escalated this issue quickly and would have changed the outcome.

  Craig R*******, General Manager

  Business Response

  Date: 12/06/2023

  The business stands by its original response and will not be submitting any additional information.  Based on the clients factually incorrect accusations in the most recent response, we are choosing to not continue this exchange as we believe we will never be able to satisfy the complainant. 

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20905528, and find that this resolution is, "UNSATISFACTORY" to me. Even Casino kept telling me "It happens all the time, we just need to correct money back. WE SETTLED. I just wish Casino have better way to prestop this "happens all the time" situations.  And hope to not discriminate by my race, age or gender. Because I called my  BF and he came over right away,  standing right there with them but they never checked his ID or correct money from him. But they insist talk to me and supposedly, checked their CCTV thoroughly to chase me down. Yes I was accompany with him, but why they didn't ask him any question or prestop him ? Why he was let go and I wasn't ?

  I am closing this complaint. All I wanted to seek the answer was concluded why I was targeted. But sadly, not clear response from Casino.

  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the casino lastnight from 11pm-2am when myself and buddy were leaving we noticed cops and several different people saying their cars were broken into, when we got to our cars our windows were busted out as well, things were stolen. Management made it seem like it was a problem to review tapes and give an apology. They don’t have security patrolling a massive parking lot or any type of cameras. They basically told us that we have to fix it all our selfs and they won’t be any help. I would like my window fix and paid for. Due to their lack of security or cameras.

  Business Response

  Date: 11/09/2023

  Security and safety standards at the property have always been a topline priority. Miami Valley Gaming Management is deeply committed to delivering the highest level of safety and comfort for our customers and staff.
  The property is fully equipped with video surveillance cameras and an experienced, dedicated Security team that will be redoubling its efforts to deliver a safe and secure experience at all times.
  

  The incident last Saturday was a rare occurrence at Miami Valley Gaming. All information and evidence that we were able to obtain was immediately shared with the ****** County Sheriff’s Office at their request including exterior camera coverage of the suspects and their vehicle.  Due to the criminal nature of this case and the fact that it is being investigated by the ****** County Sherriff, we have limited availability to share information with outside parties; including the victims.

  Since the damage to this vehicle was the result of a criminal action, we would refer you to the ****** County Sherriff for further action.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited today oct 3 Miami valley Sometimes I need to cash a check Unable today because of so called problems Unfortunately that’s my only source while visiting Not much help from anyone Hoping to have a good day but that didn’t happen Went home frustrated Not first time I encountered problems there Not sure if I’ll return or try different casino Unhappy ******************

  Business Response

  Date: 10/04/2023

  Mr. ********** is correct that the vendor that supplies our check cashing had a system outage on Monday.  All check cashing services were restored by Tuesday morning.  We supply ATMs, Credit Card Cash Advances and point of sale debit transactions that could have supplied him with currency while he was here.  We apologize for our vendors outage and that he was not able to access cash, but the issue has been resolved and he is welcome back any time to enjoy our facility and get his check cashed.

  ***** ********

  General Manager

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 1st 2023 The business did not except my valid idea as i had just got married and got a new idea and they said my valid paper showing my picture and identification they wouldn't take but in the process let in every white person to walk in right through without checking an id at all . Manager and whole place very incompetent and don't know laws everyone if should be checked and validated and this id by law should have been excepted .

  Business Response

  Date: 10/03/2023

  **** ****** states in her complaint that a paper identification is sufficient for identification.  She is incorrect in that statement; the verbatim law from the BMV website is below:

  Directly from the BMV website
  
  ****************
  
  
  This explains what happens when someone goes to get a new DL/ ID
  Your current driver license or ID card will be perforated to visually indicate the license is in the process of receiving a new card. The perforation will be in the top left corner of the card. You will leave with the perforated card.
  
  You will receive an **** Interim Identification form issued by the deputy registrar agency to use until your new card arrives in the mail. Law enforcement will be able to verify the form.
  You must carry the interim driver license or identification form until you receive your new card in the mail.
  Your **** Interim Identification form will expire after 45 days.
  If you have applied for a driver license or temporary instruction permit, your **** Interim Identification form allows you to operate motor vehicles except for vehicles that require a commercial driver license (CDL) to operate.
  An **** Interim Identification form is not valid as a stand-alone document when applying for a CDL or temporary CDL instruction permit.
  An **** Interim Identification form is only valid when accompanied by an unexpired **** driver license issued to the person identified on the form.
  An **** Interim Identification form only serves as confirmation that an application is pending. It is not a form of identification.
  
  And, so, for the bottom two reasons, we do not accept the paper form by itself.  We accept it accompanied with the perforated ID that was given back to her.
  Contrary to *** ******** claim that we do not know the law, we do and we follow it.  Per the law, the paper alone is not acceptable.