Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/27/23 I had mammogram. 12/14/23 service paid in full by my insurance carrier. Started getting statements in January with a balance. I called and customer service verified check was received but my account not credited. February March and April same thing. I get bill, I call, they acknowledge payment and say they will correct. Today I get final notice threatening collection agency and credit reporting. I call again. No response this time. What am I to do???

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, July 15th I made 2 payments, the first of $150.37, the second payment I was trying to make a partial payment on a bill of $1906.37. When I got all my information put in it took the full amount out of my checking account plus another $150.37. that Monday I called to get the issue straighten out and they told me that it would take a maximum of 30 days and if I didn't receive my refund to call them 30 days. So, I called, and they told me that the person I talked to the first time didn't file the refund right and it would take another 30 days and I would see the refund would be put back on my card. So, I waited another 30 days and still no refund put back into my checking account. Unfortunately, I had to work some long hours at work so I couldn't call during business hours. But as Soon as I was able to, I called to tell them I had not received a refund like I had been told 3 times. The lady told me they received the money on Monday July 17th. and they received 2 payment 1 of $150.37 and the other of $1906.64. I told them I have 2 separate transactions, 1 for $150.37 and 1 for $2057.01. All I'm asking for is the refund of $150.37 since the has been paid twice. I provided them with a copy of the 2 transactions that was made, they told me that my refund was processed on the September 13, 2023. I don't think it is supposed to take almost 6 months to process of refund. If you need me to I can provide my bank statements form July to December 4. It will show the 2 transactions made on July 15th. and show I haven't received any refund.

• Initial Complaint

  Date:06/13/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying since 2020 to get a billing form faxed to my supplemental insurance company. (a simple fax). The billing department after many many calls, informed me it was done, it will be done, so on and so on, the year is now 2022 now and I call every couple weeks and still no fax has been sent....this was turned over to a claim "expiditer" Mr. James D****** who since May will not return any calls. But the billing department was very quick to send this to collections, but they can not handle a simple fax. I was informed by several billing employees they do not know who their supervisor/manager is,and if they did know the are not to give out the names, phones, so therefore no one can contact them. . To me that's alittle ridiculous. I want the so called "recorded phone calls and my account investigated on why a simple piece of paper is taking a over a year and 1/2 to be sent!!!!!!!!! My battle with lung cancer, seems to be easier than dealing with this billing contractor whom ever they are. It is a shame. Also I want my account to be removed from collections. I hope I receive a call back. It is a shame.

• Initial Complaint

  Date:05/16/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had to receive an MRI. His doctor sent him to the Toledo Mercy Hospital in Toledo Ohio. Before the MRI date, Mercy called to offer a 20% discount on the out-of-pocket if we prepay the amount. The total amount requested after the 20% discount came to $1,252.00 and was pulled from my Health Savings Account on 2/28/2022. Since the completion of the MRI, Mercy has sent several bills/late notices pertaining to the MRI bill stating that we owe $735.84. We called their billing department several times about the new bill. Their department did not have records that the $1,252 was paid for the MRI, however, they could see that they received the money. Every call ended with the billing department agreeing that Mercy owes us a refund of $516.16 and that they would correct the record and we would receive a refund within 30 days. Every time we receive a new bill or a late notice for the bill. This needs to be corrected.

• Initial Complaint

  Date:04/08/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022 I needed emergency services. I was billed in February. I paid the bill in two payments, the first being paid February 23 and second one paid march 3, 2022. Since then I have been bombarded with past due notices. I contacted MercyHealth numerous times and each time they get more rude and treat me like someone who doesn’t pay my bills . I have contacted our bank seven times and five different times they have sent the proof of payments over to Mercy Health who still tell me they have received nothing. No payments, no correspondence! I now have a third bill with the same issues.that bill was also paid on March 3, 2022 and Mercy is telling me they have no payment. Our bank has sent proof of all three payments!!! What can I do to get Mercy Health to locate our payments and get them applied to our account!!!!