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Business Profile

Propane

Arrick's Propane

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Arrick's Propane's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arrick's Propane has 9 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 6 2025, I purchased a refill on my propane. January 8 they attempted to deliver and i was not able to shovel my driveway out before they came. That evening I paid someone to clean my driveway. I called Arrick’s and talked to the manager and told him my driveway was clear. He said he would put it back on the schedule. Now it is the 13th of January and still no propane. I am at 10 percent and I am afraid of running out.

      Business Response

      Date: 01/14/2025

      Customer received a delivery on 1.14.25.

    • Initial Complaint

      Date:11/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Emergency heap had paid to fill our tank up and we’re completely out of propane and it’s been over a week and a half I’ve called them since we’re on HEAP they are not going to get in a hurry and I have a family with 2 kids

      Business Response

      Date: 12/02/2024

      There was no address provided with the original complaint.  After having searched our database, there is no customer with that first and last name located at that zip code.   Also, phone number and email address are not in our database.

    • Initial Complaint

      Date:02/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We did not order gas , arricks came and filled our tank while we were at work , got the receipt and it was for another address the amount was 229.23 and quantity is 100 gallon . We received a bill in the mail for this amount . We don’t think it’s right for us to have to pay for their mistake . Our tank was on 49 percent when they came and they could only put 30 percent in . So why would we have to pay the bill ? , I called my south Portsmouth office to talk with them and the women was very rude and told me I was going to pay the bill or they was coming to get our tank . We have our receipt and the bill they sent . I feel that this is arricks mistake and we should not have to pay just because they delivered gas to the wrong address.

      Business Response

      Date: 03/04/2024

      We have tried numerous times to contact him.  We would very much like to speak with him to go over options.  The Branch Manager has called several times and left 2 voicemails for *** *****.  Before we proceed with any action, we would very much like to speak with *** ***** so he can voice his preference on how this situation is handled. Unfortunatley, *** ***** has not responded to our contact attempts.

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