Complaints

• Initial Complaint

  05/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Sunday, May 29th 2024 I purchased a puppy from this breeder. She gave me the incorrect puppy (the wrong gender). I arrived home and received a text from the breeder that she gave me the wrong animal. She insisted that I drive back there within 24-48 hours to either return or exchange the dog. I requested that at the bare minimum she meet me with the correct dog to make the exchange. However, she said she had no transportation. At this point I wanted my money back and to just return the dog, at which is insisted I return that day to return it or she would not take the dog back (she told me when I picked the dog up I had 14 days to return it if any issues came up). I agreed to make the 7 hour (there and back) drive to return the dog. She then insisted I vaccinate and deworm the animal that was not mine at my expense or she would only refund me $200 and not the $450 I paid for the dog. At this point the conversation had become threatening on her end and I just wanted to return the dog and deal with the matter legally from that point on to get my remaining money. I have spent minimum $80 on gas, about 20 hours traveling and only received $275 back from the woman. At minimum I am owed the remaining $175 from the dog I returned and the $80 in gas. I have attached text messages where she admits her mistake in not checking she had given the proper dog and insists I drive back there immediately.

  Business response

  05/30/2024

  This young lady bought a pup off me for her boyfriend, ******* and she came & picked the pup out by herself. ******* wanted a male but his girlfriend picked a female. I did notice she picked the incorrect sex & called her, no response I then texted her & she did respond. She had no clue of the sex of the pup and I informed her she picked up the wrong pup. She loaded the pup into the back of her vehicle in a crate while I was in my kennel getting the pups registered paperwork. After about 14hrs.  stated her boyfriend, ******* was falling in love with the pup. After 24hrs. she then decided to bring the pup back. I asked her for *******’s phone number since the pup was for him & she was not responding to of my phone calls. ******* did call to me & I spoke to ******* over the phone as well as through texts messages. He brought the pup back to me, not her. I asked her if she got the pups it’s vaccination that was due & she lied about getting the pup vaccinated which I asked for the vaccine # & she couldn’t provide. I also have the text messages for that from her also. I can only upload 5 images here. Her boyfriend ******* said she did not take that pup to a vet nor give it the vaccine that was due at that time, I have other animals on my property & I had to quarantine that pup & I to take that pup to the vet before bringing it back to its littermates as well as my other dogs due she lied about getting the pups booster vaccine. She stated her father was a vet. I do have multiple text between her & I as well as her boyfriend ******* & I. 

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