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Business Profile

Hotels

Baymont by Wyndham Mason

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    06/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Stayed at the baymont by Wyndham *****. **** ********* ** ***** ** ***** on the night of 6/11/22. Checked in late that night only to be woke up to a BED BUG !!!! crawling on our blanket .Went down stairs and reported the issue imeaditly to an Indian man behind the counter that I assumed was the Manger.i told him there's bed bugs in my bed and I would like a full refund . He looked at me with disgust on his face and said (you bring the bugs with you,you trick me ) I replied are you serious told him I want a refund now, he replied ( oh you want refund) I replied yes and I will be reporting this to corporate and leaving a bad review he replied with ( oh you don't want refund) I said I want a refund and will be checking out in 10 mins he said well I have to look .we packed our things checked out and I said ok you gona go look he said (we have your number)we will call you . I got no refund no apology . I have contacted the hotel via complaint on thier website and will be contacting the local health board I have included 3 pictures of the bug on our bed in room 302.i have contacted you because it almost seem like the Manger was withholding a refund cus i was gona contact corporate and leave a bad review ,that almost seems like blackmail to me .I just don't want this to happen to anyone else this is not how you do business and its a major health code violation.

    Business response

    06/13/2022

    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********
    Hello:
    Thank you for notifying our office of the concern filed by **** **** at the Baymond by Wyndham property in *****, **. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before June 17, 2022. As a company, we’re committed to delivering a great experience with every stay with us.
    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.
    Brenda
    Liaison, Customer Care


    Wyndham Hotels & Resorts, Inc.
    Office: ###-###-####

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Contact Information

2793 Water Park Dr.

Mason, OH 45040

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(513) 754-1166

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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