Business ProfileforLuxottica Retail North America Inc.

.Last year I bought a **** smart sunglass. Few weeks back when I was going through security in the airport the arm of the sunglasses broke. I tried to contact ray ban to see what options I had to fix it so I submitted a form online with pictures and an explanation of what happened then I received an email stating that I need to contact Ray ban to give me information regarding shipping out the sunglasses which I did then the representative asked me few questions and told me the glasses can’t be sent back but not to worry and I’ll be contacted shortly to let me what’s the next step that needs to be done to resolve the issue. The next day I received an email from ray ban stating the following “Dear ****, Thank you for your request to return your Ray-Ban Smart Glasses product. Since your product was unable to be returned to us, we will immediately begin to process your replacement order. You will receive a shipping confirmation email once it has shipped. Thank you for being a valued customer! Ray-Ban **Please properly dispose of your RB Smart Glasses and or charging case based upon your local guidelines.” and I attached a screen shot of this email. So I got really excited and assumed that I will be receiving a replacement shortly and I waited about 10 days and nothing happened so I contacted customer service again to inquire and they told me that there is no replacement that was sent and the email was sent by mistake and there is nothing that can be done. What kind of customer service is that why was I promised by the representative in the first call that I will be contacted shortly to resolve the issue, then I received an email stating that the replacement order was processed then when I called again they stated that there is no replacement and there is nothing that can be done and no one is taking responsibility for that error and the wrong message that was relayed to me.