ComplaintsforThe Connor Group, LLC

• Initial Complaint

  05/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello we were approached by managment 6 months out from our lease ending, about an annual inspection. They decided to come after business hours and sprung a renewal lease on us. Stating that they can’t promise us a place to live unless we sign and that’s there’s just too many people wanting to live there. I had told Debra that I didn’t want to sign and she continued the threat of not having a place to stay. Now today I got relocated for work. I have to leave in two months which is after my original lease end date. I called to talk about options this morning and was greeted with “you cant do anything about it. You already signed another lease!” Once I asked to speak to someone else or another manager Debra hung up. I called back 3 more times and continued to get hung up on each time. Just to add to it we’ve logged that our AC is out and have holes in the ceiling from water dripping through 7+ months ago. They refuse to fix it.

  

  Business response

  05/13/2024

  This leaseholder and his roommate have renewed their lease with the property. He is wanting to break the lease and leave; however, the roommate has no concerns. There is not have a lease break policy. Per the application acknowledgement form that both lease holders signed, the lease is a legally binding document for the duration of dates listed. Due to Fair Housing Laws, we cannot make exceptions regardless of circumstance. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  well. I am writing to seek your advice on a pressing issue regarding my lease agreement with Sonterra Blue Apartment. I believe there have been significant breaches of our agreement, including the provision of necessary repairs and maintaining a safe living environment. I have evidence, in the form of date-stamped photos, showing that certain documents related to the lease were illegally altered. This includes leaving key sections blank for legal purposes, only to have them filled in by staff at a later date. Furthermore, there have been discrepancies regarding the monthly installments, with changes made by a new property manager without prior notice. Additionally, I would like to bring to your attention the imposition of excessive late fees that were not stipulated in the original contract. Despite my concerns and attempts to address these issues with the property manager, I have faced resistance and lack of cooperation, which I view as a form of retaliation. I have gathered documented proof of the apartment's neglect of required repairs, leading to concerns about safety and health risks within the premises. This situation has not only caused inconvenience but also resulted in a decline in living conditions impacting my well-being. Moreover, the retention of my security deposit without proper communication or justification for a prolonged period of 6 months is deeply concerning. Despite my repeated attempts to engage with the relevant personnel, including Alexander J. Sibilsky from the Corporate Counsel Office, I have yet to receive a satisfactory resolution. I would greatly appreciate any guidance or support you can offer in navigating this situation. Thank you for your attention to this matter. I look forward to discussing this further with you

  

  Business response

  05/20/2024

  To Whom it May Concern:
  
              On behalf of Sonterra Blue Apartments (“Sonterra”) and The Connor Group, we refute *** ********* accusations with sincere indignation. *** ********* complaint and its grievances are emblematic of the machinations she has contrived to evade her leasehold obligations and escape her unpaid balance. For the following reasons we respectfully ask that the Better Business Bureau remove *** ********* complaint.
               *** ********* accusation that, due to our neglect, uninhabitable living conditions exist/existed in our community which resulted in her personal injury is baseless and defamatory. Nowhere in our extensive resident file, including text messages, emails, and recorded phone calls, is there any evidence supporting *** ********* claim. Moreover, *** ******* has failed to provide any evidence of her own to substantiate these allegations. Due to this lack of evidence, and the disproportionate risk of irreparable injury to our reputation, *** ********* complaint must be retracted to avoid the necessity of civil action on the grounds of defamation.
              Contrary to *** ********* unsupported accusations of excessive late fees and fraud, her resident ledger, which documents every charge and fee levied during her residency, reveals that *** ******* was accurately and consistently billed in accordance with the terms of her lease agreement. Again, *** ******* is maliciously misrepresenting indisputable facts, without proof, at the risk of damaging our business, in her effort to compel our acquiescence and release her from her financial obligations.
              With that said, it would be hypocritical to rebut *** ********* accusations by asserting that her complaint belies ulterior motives, being her desire to shirk her contractual and legal duties, without providing evidence of our own. As such, the following summary of events is provided.
              On July 14th, 2023, *** ******* executed a renewal lease agreement, for a period of 12 months to rent a first floor one-bedroom apartment, with a yard and to make monthly payments of $1399, each month, upon the 1st of the month, without demand until the cessation of its term in December 2024. Later, *** ******* specifically requested the apartment include new carpet to accommodate her allergies.
              On December 6, 2023, Sonterra notified *** ******* that her first floor one-bedroom apartment, with a yard and new carpet would be available for move-in on December 14th. Then on December 9th, 2023, Ms. Toliver skipped without notice.
  Significantly, at the time *** ******* abandoned her unit (which she acknowledged responsibility for in a recorded phone call) her December rent had not been paid. Plainly, *** ******* not only broke her renewal lease agreement, but she also failed to fulfill her leasehold obligations under her original lease. As a result of her actions, and in accordance with state law, *** ******* owes Sonterra a considerable sum.
  Thus, it is this debt and *** ********* desire to be released from her contractual and statutory obligation to pay it, that is the impetus for her complaint. Moreover, by submitting the complaint, *** ******* seeks to exploit the Better Business Bureau for the purpose of coercion by defamation. Therefore, in the absence of any evidence provided by the claimant to support her allegations or refute ours, we respectfully request the retraction and removal of *** ********* complaint.   

  Customer response

  05/20/2024

  Complaint: ********
  
  I am rejecting and declining this response. I wanted to bring to your attention some pressing issues I have been experiencing with Sonterra Blue Apartments. I have thoroughly documented all interactions and agreements with the company since the inception of my lease.
  Unfortunately, Sonterra Blue Apartments has failed to provide the apartment that was promised upon signing the lease agreement. Despite submitting a 60-day notice to vacate, the company has been unresponsive to my requests for assistance. Their conduct has been unprofessional, with multiple maintenance requests going unfulfilled in a timely manner, as well as alterations made to signed documents without my consent, which is illegal.
  I have attached fraudulent lease agreements, along with evidence of the apartment's unsuitability, validated by medical professionals due to allergies. The company's refusal to provide documentation on completed work orders and their disregard for tenant rights have further exacerbated the situation. Despite my efforts to address these concerns with management, the lack of cooperation and excessive late fees not outlined in my lease agreement have left me with no choice but to seek resolution through legal channels.
  I have only been able to attach approximately 10% of the documentation from Sonterra Blue as evidence, due to the limitation on file submission to the BBB platform.
  Thank you for your attention to this matter.
  Warm regards,
  ********* *******

  

  Business response

  05/23/2024

  Sonterra delivered the exact apartment that *** ******* desired on December 14, 2023, on time and as promised. Unfortunately, *** ******* skipped without notice on December 9, 2022, after engaging in numerous conversations with Sonterra discussing her first-floor apartment with a lawn, after executing a renewal agreement and after acknowledging the consequences of breaking her lease. It is irresponsible to call the lease agreement “fraudulent” because the person filling in the dates for *** ********* garage mistakenly wrote 2023 twice. An immaterial error by any standard.
  
  Again, engaging in a discussion about work orders, 60-day notices, changes to a signed contract are irrelevant and only submitted for the purposes of slander and duress.
  
  This is not a complicated story – two people signed a lease – they broke their lease – they are now trying to reframe the past and play the victims, when in fact, the we are the only party who suffered damages.
  
  Plainly, *** ******* broke her lease, she owes us rent, and these consumer complaints are just her most recent attempt at not paying it.
  
  In close, we ask the BBB to not be complicit in Ms. Toliver’s scheme, or be her means for defamation, and delete her “complaint.” 

• Initial Complaint

  04/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The management company fraudently is claiming excess damages for things i specifically have been told in a recorded conversation were considered normal wear. I was charged 100 dollars for two drops of detergent, 775 (rightly so for) the carpeting, several hundred dollars for the paint issues i were told are a non issue. I can provide all of the documentation, recorded call, and pictures at move out. This company has tried double billing us in the past and this was the breaking point for us. remaining documents are video and audio files.

  

  Business response

  04/23/2024

  November 13th 2023, the former property manager asked to do this former resident's annual walk through of their apartment which they declined. They refused for management to enter the apartment prior to their move out date. No associate entered their apartment prior to them moving out and neither leaseholder asked for management to review the paint or damage areas prior to them moving out.
  
  The other leaseholder asked about paint colors on March 27th in an email. The manager responded “And you don't need to worry about paint touch up, the guys will do that. As long as there's not drywall (like a punch hole) you won't be charged for anything that is normal wear and tear on an apartment.”.
  Dog scratches on the wall are not normal wear and tear on the apartment and are considered damage. In the unit, there was damage from the pet to the entry wall, the front door, the side wall in the hallway on both sides. There was additional damage on the trim around the corners of where the dog scratches were.
  
  Per the video that the former resident took while walking into the office, he asked about the paint and staff responded that “we don’t charge for normal wear and tear as long as there’s no dry wall damage” The former resident also cut off the video right when the associate was asking to set up a walk through of the apartment prior to moving out with the property manager, in which the former resident declined.
  
  Please see attached the condition of the apartment 347 at Move Out with attached photos along with the Final Account Statement and Sherwin Williams quote for the carpet replacement.
  Per the concerns around the charges of the cleaning of washer and dryer, you can see that he was only charge $80 for both appliances (not $100 he states) and you can see in the photos that there was beyond just 2 drops of detergent for both the washer and dryer. The carpet replacement total was 789.36 and we only charged 347 $750.00
  See included the ledger for 347 to show he was never double charged him for anything either.
  
   As you can see the apartment was not left in move in condition after the residents vacated the apartment. And the resident had the opportunity to walk the apartment with management prior to moving out but refused. 

  Customer response

  05/03/2024

  Hi I didn’t not receive any response other than they will not be modifying/reducing the charge despite the attached and conversation we had verbally (recorded) stating the same as the email

• Initial Complaint

  04/19/2024

  Complaint Type:

  Facilities Issues

  Status:

  Answered

  More info

  My mom has lived in this complex 14 years and recently there has been flooding in the bedroom, closet, and bathroom when it rains. My mother has no immune system and cannot be living with mold and must. Maintenance has been here to suck up the water but it is not fully dry and my mother is unable to sleep in her bedroom. There is mold growing under the stove and nothing is being done about this.

  

  Business response

  04/29/2024

  The resident has been transferred to a different apartment. Once management realized the leak was also in the kitchen and that there was mold, they were transferred the same day. 

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for an apartment but decided not to take it. Paddock at Eastpoint will not refund my money because they say I canceled the application.

  

  Business response

  04/19/2024

  Per the attached application acknowledgement form the prospect signed, there is no cancellation clause. The prospect also initialed and agreed that if the application is denied by management, only the administrative fee is refundable. The prospect chose not to move forward, therefore she forfeited her application and administrative fee.

  Customer response

  04/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I am a senior of 81 years old. The leasing manager rushed through the process , I never realized that I was signing a lease, never asked how long a lease I wanted. She did not have proof of income. She phoned me saying when can she get the papers, said she would lose her job, that I WOULD be moving in there and I would like it. Also it would ruin my credit. Basically  she was trying  to bully me into moving forward. I have read in reviews this has happened to others. She said we'll  take your card now, but I was not told the total. Surely a billionaire ,owner of the company,  could afford to refund a person on a fixed income.
  Sincere
  ***** * *******
  ***** * *******

  

  Business response

  04/22/2024

  The paper work was read to the applicant word by word just like any other applicant. The applicant was not forced to sign or pay for her app and admin. Management cannot stop the application process for her, nor with any applicant. We cannot and will not treat the process any differently regardless of the applicant's age due to Fair Housing laws. This prospect called to cancel application and refused to submit proof of income. Her admin or application will not be refunded. 

  Customer response

  04/22/2024

  I'm  sure everyword was not read to me. There was a sense of urgency through the entire visit,which should have alerted me. I'm  a very trusting person and overwhelmed  by the process. When is it acceptable  to phone some one and bully them for at least twenty minutes , senior or not.? I worked in retail most of  my working life and have never had such an encounter and spoken to the way I was. This company  has a lot to learn about the way they treat people and to the quality  of people they hire. I suppose they earn their billions on mistreating people. Hope they sleep at night, but that isn't  a problem, I'm  sure. It's  all about the dollar, sad to say. *****  * *******

   

   

  Customer response

  04/22/2024

  Want to thank BBB for trying to help me in this matter. This company is shady, at best on how they operate. I didn't  get the money refunded I need, but I hope they receive  a bad rating so others don't  have the same experience I had. Thanks, ***** * *******

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am renting an apartment at The Alcove at Birkdale Village in Huntersville NC. The property is owned by the Connor Group. Approximately 8 weeks ago I submitted a service request because my refrigerator was dripping water on the inside and filling up the crispers and the entire bottom shelf rendering them unusable. A service tech eventually came and said it was fixed but the very next day more water appears. I am constantly having to dry up the water to keep it from coming out of the unit and damaging the floor and approximately 1/2 of the unit is unusable. Everything I pull out of the refrigerator is saturated in water resulting in a lot of food loss. I have talked to the managers at the complex on multiple occasions with no results. I am told by Lindsay who is in charge of maintenance they are short-handed, their service techs don't have the training to fix it and my request is not an emergency. They make lots of excuses why they haven't even attempted to fix it. I suspect the real reason is I am not renewing my lease that expires on June 20th. I have asked them to release me from the lease early since they refuse to fix the problem and the response from Lindsay is, "we can't, that would be against fair housing laws", which is not true. They simply say we are sorry and will try to get to it. So far, it's been 7 weeks since the tech last visited and no one has attempted to repair it since then. To resolve the matter, I would like to be released from the lease.

  

  Business response

  04/18/2024

  This resident's issue was resolved today. The work was completed by maintenance techs and no follow up is needed. We will not be changing the lease end or move out date.

  Customer response

  04/18/2024

  I concur the techs were at my apartment to look work on the issue.  They defrosted the freezer.  This was also done when the issue first appeared but within two days the water was back in the bottom of the unit.  I do not wish to close this case until I can determine the problem is in fact fixed for good.  I will respond back next week once that has been determined.

  Customer response

  05/07/2024

  They did resolve the issue.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied to reside at Wyndham lakes Coral Springs to move in on 3/28 I was not able to go in until 3/31 I was never shown my unit only a model once I got there on 3/31 Rigo stated that I needed to sign the lease, pay and set up fpl before being able to be shown the unit. I signed and gave rigo $5800 in money order. upon walking the unit I found it to be nothing like stated, completely unready I was told this is what units typically look like and he had just seen the unit 10 minutes before I got there and too just accept it because this is what units usually look like. I refused and did not get possession of the key, I asked for my funds back understanding that I would loose my application fee or some deposit but instead they are attempting to illegally keep my funds, after I was coerced into signing the lease in order to see the unit: I am requesting a full refund, I have been hung up on numerous times from the company and being refused to get contact from the regional. I explained I was forced to sign before seeing it and never took possession and was told this is a normal for this industry, I have been struggling unable to move into a new home due to my funds being kept illegally, it has been so much discrimination from the very beginning the way I was treated , they called the cops on me for asking for my money back it was extremely dishearting I requesting my full deposit back. They can keep application fees or if there is a cancellation fee. As I tried to take pics of the defaults I was told to stop this is all I was able to get . Window was cracked and broken roaches it was disgusting

  

  Business response

  04/05/2024

  This lease holder and her roommate were set to move in on 3/28/24 from out of town and management accommodated them by meeting them on Sunday, March 31st. The apartment was ready for move in. The leaseholder refused to take possession of the apartment after discussing their concern about cosmetic details on fridge and tubs on 3/31. They then agreed to come on Monday 4/1 to pick up keys. On 4/1, the leaseholder showed up at 6:00 Pm demanding to get a refund and refusing to take possession. Management explained that the lease is a legally binding document, and they are responsible for the 12-month lease. The additional leaseholder arrived and became hostile and police needed to be called. Once the officer arrived, the apartment was inspected with the leaseholder and Management. The police agreed the apartment was ready and stated two options to either take possession or get a lawyer involved. Both leaseholders saw a vacant unit before move-in.

  Customer response

  04/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:  Contrary to what has been represented, the unit was not in a move-in ready condition as claimed. When the police officer inspected the premises, it was explicitly stated that they would not deem the unit suitable for their own family. Additionally, upon our initial interaction with Rigo, he acknowledged the issues and assured us that they would be rectified promptly. However, it is evident that the necessary repairs were not completed by the agreed-upon date of April 1, 2024.Furthermore, it is deeply concerning that I was pressured into signing the lease agreement without being given the opportunity to view the unit beforehand. This lack of transparency raises serious questions about the integrity of the leasing process.Given these circumstances, it is clear that the lease agreement has been entered into under false pretenses. Therefore, I demand a full refund of any payments made, including reimbursement for expenses incurred due to this situation.Please be advised that if a resolution is not reached by Monday, 4/8 I will have no choice but to pursue legal action.I expect a prompt and satisfactory response to this matter. Sincerely,
  
  ****** ********

  

  Business response

  04/08/2024

  **** applied first on February 27, 2024 and did not meet requirements to get approved. ****** was added to the application March 5, 2024 in order to qualify for the apartment . Once approved on March 13th, both lease holders came to the community to pay their deposit. That same day they toured a townhome that was vacant and ready as management is not required to show the exact unit they will be moving into. The leaseholders were able to see finishes and overall look of the apartment. On Sunday, March 31, management completed the walk-through of apartment with the lease holders. The only concerns that were verbalized were stains on the tub and that the stainless-steel appliances had minimal wear and tear.   

  Customer response

  04/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: The response from the Villas at Wyndham Ham Lakes is inaccurate. The images we provided clearly depict the majority of damages in the unit; they did not show a vacant unit but rather a show unit that was in good condition. However, upon entering the unit, we found it to be in terrible condition, with the sink cracked from underneath and on the verge of bursting at any moment. To dismiss our concerns as nitpicking is unfounded, especially considering Rigo admitted to not inspecting the unit until 10 minutes prior to our arrival on March 31st. During our inspection, he seemed more concerned with preventing us from taking pictures than addressing the issues. He even requested that we wait until April 1st for him to address the problems, only to fail to show up. Our decision not to take possession of the unit and request a full refund has no relation to Tony's approval status. We expect prompt resolution and reimbursement for the misrepresented condition of the unit.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved out of my apartment with Greenway at Mallard Creek on February 7th, 2024 leaving a $700.00 deposit I was expecting to have majority of the deposit returned for a couple of reasons. I expected to be charged for two blinds I left damaged because I could not find the sizing for the windows in any store to replace them and the second reason is no one from the office contacted me to do the final walk through nor did I receive any documentation within the 30 day period itemizing charges the reminder of my deposit covered. On March 19th, 2024 I contacted the office about another matter and while I had ***** on the phone I asked her about my deposit. I was informed my deposit was used to pay my final resident billing service bill and the rest was used to cover damages left in the apartment. I informed her during that phone I was waiting on my deposit and was unaware that it had been used to cover anything and the only notices I received were from RBS. She told me she would send an email with the information which included my final bill from RBS, some pictures labeled “damages”, and a screenshot of the final account statement prepared by ***** Harris on February 13th, 2024 which was the first time i became aware of what my deposit was used for. $248.57 of my deposit was used for the RBS bill on 2/16/24 which was not due until 3/1/24. This final account statement was not included with the FINAL RBS bill of $3.57 I received via mail on 02/17/2024 of and upon checking my USPS informed delivery account it was not mailed out to me at all as she is claiming. On March 20th, 2024 I emailed ***** and hand delivered a notice to return my security deposit within 14 days or respond to the notice which she did neither. I was also charged a pet fee of $560 and monthly pet lease fee of $50 even though my lease specifically says it is $350 and $45 per month. According to Article 6. Tenant Security Deposit Act. ***** and Greenway failed to comply with the requirements.

  

  Business response

  04/29/2024

  Management sends out a move out procedures email to residents the prior month to their move out to help them avoid any move out charges. This email includes an informational email, a quick checklist with helpful pointers, and the move out inspection checklist with fees if there are move out charges. *** ******** received this email on 1/22/24.
  
  When a resident moves out, management does not contact the resident for a walk through as they take detailed photos of the apartment to support any charges and a resident is not required to be there. These photos were shared with *** ******** for her apartment. The charges for *** ******** included trash left by the front door, items left in the kitchen, spills on the dishwasher, dryer was not cleaned out, items left in bathroom #1, a missing shelf in bathroom #2, items left in bathroom #2, carpet was not cleaned in either bedroom and was stained, and blinds were broken. She was charged the listed minimum charges for General cleaning and appliance cleaning. She was also charged for the replacement of blinds and the missing closet shelf.
  
  Each Resident receives to their forwarding address, a copy of the move out checklist, final RBS bill, and the final account statement for the apartment. Management confirmed with our controller that this was sent to *** ******** on 2/15/24, which included the move out checklist, final RBS bill minus the amount processed on the FAS and the FAS. *** ********’ claim as to she only received the final RBS bill on 2/17/24 is false as I have confirmed with RBS that no bill was sent to *** ********.
  
  Per the signed lease, “The deposit will be returned to the Resident within thirty (30) days after Resident vacates the Apartment if: (a) the lease term has been terminated by both parties; and (b) all monies due Management from Resident have been paid; and (c) the Apartment is not damaged and is left in its original condition, normal wear and tear expected.” As she still owed monies to management, we were unable to return her deposit. From her $700 deposit, after move out charges were calculated, she had $245 which was applied the final RBS bill, bringing her money still owed to $3.57. Management has taken care of this $3.57 for *** ******** and her balance is now $0.00.
  
  As for the non-refundable pet fee that was paid and monthly pet rent; when Ms. Williams signed her initial lease, she did not have a pet. She added a pet later during her lease term and the non-refundable pet fee and pet rent was increased by that time. *** ******** paid $550 for the non-refundable pet fee on 4/24/23 and $55 per month for pet rent each month thereafter as was the charges at the time of adding the pet.
  
  Management does not owe any refund to *** ******** as all charges are valid and were explained fully to *** ********. 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 4, 2024, an employee from the Paddock at Eastpoint came into our apartment for a yearly inspection. However, we were never notified that it was also them trying to get us to sign a lease renewal almost 6 months before our actual renewal date. After we repeatedly said that we did not want to sign a renewal lease, and disclosed that I would be relocating due to a job opportunity, they still pressured us to sign the lease renewal under the representation that they had a waitlist for our current apartment and that it would get snatched up very quickly. She did not leave after we kept saying no. They said not to worry about the process, and that they would help us. That was not the case, and when I got that job, we notified them immediately on March 1, 2024 that we would be needing to relocate. When that happened, they said we are on our own and that we are financially responsible until our lease in 2025. After we gave them a letter of termination, they kept telling us that we are not allowed to and that there was no move-out documentation. After trying to reach them via email or phone, we never got any real responses. We let them know that we had cleaned out our apartment and that we had given them 60 days written notice. We offered to pay the remainder of our lease at the end of May. When we sent this email, and said we did not receive any documentation, they replied that they would be going ahead and taking us to collections and that this would hit our credit report. Despite us begging for information on how to make the process as seamless as possible. They failed to return our calls, reschedule our meetings after they cancel saying their busy, and their outright refusal to let us terminate our lease, even though we gave 60 days notice as stated in our lease. They have shown outright unprofessionalism, threats, and scare tactics to get us to do what they want. They must be stopped. So many others have come forward with almost exact same experience.

  

  Business response

  04/08/2024

  The residents renewed their lease in January 2024, and have now changed their minds about renewing. We do not have a break lease clause; the residents are attempting to give notice and leave and not honor their renewed lease.
  Legal has been in contact with the residents regarding the issue.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Connor Group will not advise me on how I am supposed to pay my rent. Currently there is no way for me to make rental payments on the apartment I leased from them, as I do not have access to their payment portal. Please inform me how I can pay this remaining balance of $1,250 directly to you and wrap up my tenancy with The Paddock at Eastpoint. Thanks!

  

  Business response

  03/22/2024

  The resident can pay via check, but has an ongoing obligation to pay rent until the lease expires. 

  Customer response

  03/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I would like to place my remaining balance of $1,250 on a credit card as I am 25 and do not have a checkbook. Additionally, I would like to sign any necessary paperwork regarding the termination of my tenancy. When I asked to complete these two simple tasks at the leasing office yesterday, your staff called the police on me and filed a false report in an effort to slander my character. I was not allowed to sign any move-out paperwork in accordance with my rental agreement. 

  Sincerely,
  
  ******** *******

  

  Business response

  03/28/2024

  The resident has been communicated with that upon the expiration of his lease, he will no longer have any responsibility or obligation regarding our community, presuming that the balance of the current lease has been paid in full. This includes any charges assessed at move out.

  Customer response

  03/28/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The Connor Group continues to question my intelligence in the communication ***** ***** is referring to while offering little resolution. My legal obligations to The Paddock at Eastpoint are officially complete, they refuse to fully acknowledge this fact. The Connor Group denied any requests to take a single payment from me for the past six months, so I have since cashed out on the remaining balance of $1,250 directly to the other tenant on the rental agreement. Any attempts to correct this situation amicably in person with a credit card were met with gaslighting and stonewalling. The other tenant will be fulfilling the terms of the lease and making necessary payments.

  ***** *****, the remaining resident, has agreed multiple times in writing to cover the move-out charges as I vacated the unit October 4, 2023. ***** ***** is responsible for providing The Paddock at Eastpoint with a 60-day notice by April 7, 2024. However, ***** ***** is considering signing a renewal agreement through June 2025. The Connor Group now needs to either provide ***** ***** with a Notice to Vacate or work with him to lock in a new contract before April 7 to avoid potential legal implications on my end if he turns into a "holdover" tenant. He will likely not move out on his own accord or provide a 60-day notice per the rental agreement.

  Regardless of whether or not ***** ***** signs another renewal agreement by April 7, I will need to see written confirmation that I will not be liable for any damages following his official move out. I will not live with the anxiety of a broken rental agreement that has not been properly handled for the next year. Please advise on whether or not you will be terminating ***** *****'s residency, as I do not anticipate he will be approved for the apartment alone. Provide me with written acknowledgment that my commitment to your community is over. This is a time sensitive matter that requires your prompt attention to mitigate my damages which now exceed $5,000.

  Attached is a BBB Complaint in which you allowed a resident out of their renewal agreement with no penalties in accordance with Fair Housing guidelines. This experience has been absolutely exhausting for me. Your staff has demanded I remain liable for an apartment I vacated, but they have provided no accommodations when it comes to appropriate move out documentation or payment methods. I am just passed back and forth between corporate and the property in an endless game of coercive control. I expect a thoughtful and respectful response giving me the closure and professionalism I need in order to close this chapter. Thank you!
  
  Sincerely,
  
  ******** *******

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