Complaints

This profile includes complaints for The Connor Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Connor Group, LLC has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Connor Group, LLC

  10510 Springboro Pk. Miamisburg, OH 45342

  
• 

  The Connor Group, LLC

  10501 Landing Way Miamisburg, OH 45342

  
• 

  The Connor Group, LLC

  5480 Dovetree Blvd Dayton, OH 45439-2162

  
• 

  District At Linworth

  2425 W Dublin Granville Rd Columbus, OH 43235-2708

• 

  Allura at Las Colinas

  6445 Love Dr Irving, TX 75039-4079

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gross negligence. Repeated maintenance requests canceled. Maintenance requested due to their staff flooding upstairs and have not returned to solve over 4 months which has lead to more ceiling damage with continued leaks.

  

  Business Response

  Date: 02/26/2025

  Regional Management has confirmed this has been resolved.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching for apartments and applying and came across a property of the Connor group. I did a virtual tour quickly one day and was told the application was being sent to me. I filled it out and waited a week to hear back. In the meantime, I had called them asking if they had a unit sooner because my moving date was getting moved up and they said no. At this point my credit and background wasn’t finished yet. I applied to another property and signed a lease with them. They then called me saying my background and credit was finally approved and I said thanks but I took somewhere else. They then told me I had signed a lease during application. I had no idea I had done this as they sent it in the same docusign as the application, so I thought the entire document was an application. They pushed the lease through the night before, before ever having called me to tell me what my security deposit exactly was and before telling me I had been approved. I asked them kindly to void the lease as it had been less than 24 hours and they refused. I told them I had no idea I had signed the lease. Not to mention the word lease was covered in the docusign. The term hasn’t started and they refuse to void it. This feels very predatory not being clear what I’m signing or telling me my exact deposit since you’re having me sign a lease before running my background and credit. I told them they could keep the processing and app fee but they won’t void it, I haven’t paid the security deposit either. They’re holding me to a lease I didn’t know I signed. They also never verbally mentioned a deposit.

  

  Business Response

  Date: 01/17/2025

  Management values transparency for residents and applicants at Greenway. All documentation that the applicant signed, states that she was signing a binding lease agreement. The lease is legible. The applicant knowingly and willingly signed the application, application acknowledgement form, lease agreement, and addendum to lease for utilities. When processing the application, management waited on required documents from previous landlord and current employer, which were not returned in the typical 48 hour standard. As soon as we received the required documents, her file was finalized. 
  
  Management spoke with the applicant on January 10, 2025, regarding her concerns and by the end of the conversation, she was going to move forward with the new move in date and her obligation to the signed lease. When the applicant requested from the property manager to expedite the move in date, her request was granted. Management updated and changed all the leasing documents and sent to the applicant. The applicant sent follow up messages to confirm the new lease was sent and apologized for her concerns before. 
  
  Then on January 13, 2025, she called and stated she wasn’t moving forward and filed this complaint.
  
  To reiterate, management values transparency for applicants and trust residents to do the right thing as we do. Since this message was sent, this application was cancelled.

  Customer Answer

  Date: 02/05/2025

  I believe they voided the contract so I believe it’s resolved. Thank you! 

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 12/30 I was provided a tour of the McCauley Crossing apartment complex for a potential residency. I spoke with and worked with a ***** from the leasing office. I signed and paid for an application for approval, where I was explained that a $100 dollar charge for the application itself would be nonrefundable in the event of application declination. I was also charged during this process an additional $399 for an "admin fee" as well as a third charge of $11.23 for a "platform fee". On the following day I reached out to the apartment complex to inform them that due to personal reasons I would need to retract my application for residency. I was given push back by *****, being told that I had signed a legally binding contract that prohibits me from backing out of the approval process for residency. I reminded her that I had not signed a lease, nor paid for a security deposit in to secure an apartment. The apartment unit that I was shown as well was not the unit that they had me apply for. I was told that I would receive a call back from *******, *****'s manager on next steps but never received one. On Thursday 1/2 I had called back and spoke with ******* to inquire on the status of my application withdrawal. I was given increased push back and resistance, being asked why I decided to not proceed further in the application process, and that the Regional Manager had sole say on whether or not I could withdraw my application, being told that I am legally bound and cannot back out of the process. I reminded ******* as well that I did not sign a lease, nor paid a direct deposit. I signed the application that could either be declined or approved before I could even secure the apartment. I stated that if they continued to refuse to refund the charges that were not explained to be as being nonrefundable, that I would peruse filing a dispute with my bank, and the BBB. Based on reviews online it appears that this complex has bad business practices and ethics.

  

  Business Response

  Date: 01/13/2025

  Below is the processes management followed with this applicant, and all other prospects.
  Application and Fees:
  During the application process, all applicants are provided with documentation outlining the associated fees and their nonrefundable nature. This includes the $100 application fee, the $399 administrative fee, and the $11.23 platform fee which is 2% fee for using a debit and credit card. These fees cover the costs of processing the application and are standard industry practice.
  Additionally, it is important to note that he signed a legally binding lease agreement during the application process and was made aware that it was a legally binding document.
  Refund Process:
  After speaking with the applicant, the manager made the decision to deny the application and issue a refund for the associated fees. This decision was made in the interest of resolving the matter amicably, as he was refusing to send over paystubs and other needed information for the approval process. He should have received a confirmation email regarding the refund on 1/2/25 at 7:42 PM EST.
  Follow-Up:
  This applicant and management spoke over recorded call on Funnel about how our policies are consistent with industry standards, and that he signed a binding agreement that he would be held accountable to. 

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am one of MANY people who have complained, left bad reviews and even sued this complex. They with held our $600 security deposit due to cleaning fees and a $435 utility bill. We have proof in our bank statement that we paid our last utility bill. Additionally, there is NOTHING in the contract stating they will charge for cleaning fees. I deep cleaned the place and all the appliances. They are not providing pictures or any evidence. Please see picture below. On august 31, we paid $460. We moved out August 21.

  

  Business Response

  Date: 01/16/2025

  The final RBS bill was included in the Final Account Statement of this renter's deposit on 8/26/24. Additionally, the renter paid their final utility bill directly through RBS on 8/31/24 before they reviewed their Final Account Statement. Once this error was addressed on our end, her Final Account Statement was updated to remove the charges, and a new check of $600 was mailed via FedEx Express. We apologize for the confusion. 

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/24 my husband and I filled out an application for an apartment at Arbors of Anderson with ****. We had to sign the lease at the time of applying or our application would not be processed. This was after closing time because we were told if we didn't apply that night we would lose the Thanksgiving Special rent reduction. This was a lie because the same special is being advertised on their website right now as a December Special. We were told to send in our paystubs so the application could be processed. On 12/2/24 my husband went to the ER for complications related to his disability, PTSD. We knew he was not well enough to sell our condo and move to this apartment (our original plan) so we called to let them know we were withdrawing our application. I called **** at 1:06 pm and the main office at 1:10 pm. The woman at the office heard I wanted to withdraw and said **** would call back. We called **** again at 5:52 pm after no response and left a message. He did not call back until 12/3/24 at 10:25 am and said we could not withdraw our application because there is no cancellation policy. I said we didn't even complete our application because we did not send paystubs in and he said he didn't need paystubs. Strange, considering he texted my husband and I separately to say "As a reminder, I still need your paystubs" on 12/2 at 10:45 am. I then spoke and emailed with property manager *** who asked for documentation on my husband's illness. I provided documentation that said he was in the hospital on 12/2, then again from 12/3-12/5 on a mandatory psych ward hold along with a note from his doctor stating he was not in the right state of mind to be signing the lease and should be allowed to withdraw. I am still waiting for a response to this requested documentation I sent in on 12/5. On 12/14 **** called my husband to say he heard about his mental health but we still have to move in to the apt. No one has ever told us our application has been accepted.

  

  Business Response

  Date: 12/17/2024

  After management attempted to call the applicants, the property manager sent the email attached on 12/9 at 6:21 pm clearly stating that they were approved. They wanted to back out after signing everything and management cannot do that because of fair housing laws. The application acknowledgement form clearly states that they cannot cancel the application process for any reason. This document is signed by all applicants when applying. Therefore, they are being held to the legal documents that they both signed. The document the signee sent from the hospital also verified that her husband was returning to work on 12/4. She has a legal responsibility to what she signed, even if her husband was suffering from PTSD.

  Customer Answer

  Date: 12/17/2024

  
  Complaint: ********
  
  I am rejecting this response because: There is information in this response that is simply not true. No one from this business attempted to call my husband or I at all between the dates of 12/4 -12/14. Yes, *** sent the attached email at 12/9. This email is part of a long chain we have going back and forth that started on 12/5. Also notice how she saved the one sentence saying we were accepted until the bottom of a multi-paragraph email. When I received this email, I scanned quickly to see if there was any new information or action to take and saw much of the same I had already been told. Yes, I should have read more carefully, but I am still stretched very thin helping my husband continue to recover from his health issues. However, I have a hard time believing this is how typical applicants are informed they have been accepted. I want to emphasize this one sentence at the bottom of a lengthy email that is part of our ongoing email chain is the only notification we received that we had been accepted and owed money. There was no phone call attempted to be made. No separate email detailing next steps. Even when the 24 hours that we had to have the deposit paid passed there was no follow up at all. No invoice sent. **** did call my husband on 12/14 but all he said was that he heard about my husband's mental health but we still had to move in. They have been telling us we "have to move in" since 12/3, before we were even accepted, that we "have to move in" so this did not raise any alarms. **** never told us on 12/14 that we were accepted or that we were past due on $200. He also had no reason to call my husband and not me. I am the only one that has been speaking with the people at this business because my husband is too mentally ill to engage appropriately, as evidenced by his doctor's note. As far as documentation goes, the form that says my husband is allowed to return to work is from his first ER visit. He then returned to the hospital and was never given the all clear to return to work. That documentation was only included to show when his hospitalization started. If they read the other note from his doctor that I am attaching here, they would see this is an ongoing issue impacting his daily life. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 01/16/2025

  Management toured the prospect, and the prospect signed a lease and an application acknowledgment form that states that this is a binding lease agreement. Additionally, the prospects also stated that they forged information about their employment verification which is considered fraud. Both applicants are adults and both applicants signed the documents. The prospects then had a family member call the property to curse and verbally harass the associates. He specifically stated on a recorded call with an associate that if anything happens to [the applicant], he is personally going to hold the sales associate liable. 

  Customer Answer

  Date: 01/17/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The documentation we signed stated it was a binding lease agreement only if our application was accepted. We were told the application process would require a credit check, employment verification to be completed by our employers, and our last three paystubs to be submitted. As stated above, this application process was never completed. They are trying to go back on what they told us verbally and in writing and say that they no longer needed pay stubs to process our application. 
  I also do not know what this company is talking about when they claim we stated that we forged information regarding the employment verification. My husband’s employer put an earlier start date on his employment verification by mistake and my husband wrote to correct this date, which is being honest. This company was also trying to say that even if my husband was not mentally capable of signing legal documents, as evidenced by his doctor above, that I was capable. I then pointed out that I would not be able to afford this apartment on my own. Which they would know if they actually completed their application process and received my paystubs. The application form only asks how much the applicant makes in $_ per _. I filled this out correctly by stating my salary of $125 per day. There is not a space to explain how many hours or days are worked. I responded to *** stating that I could not afford this apartment by myself because, as someone who works with the school systems in both of my jobs, I do not get paid when there is no school, such as during breaks or snow days. There was nowhere to put this information on the application, but I was not concerned while filling it out because I knew they would see how many days and hours I typically work when they received our paystubs. It is ridiculous that they are trying to call their own oversight and disregard for their own application process an act of fraud on my behalf. 
  Lastly, the family member they are speaking of was not told by us to contact this business at all. In fact, we told him not to because we knew that would not help the situation and, frankly, he is not involved. He was insistent on doing so because this is the second time his family members have been burned by this company. His daughter used to live in Arbors of Anderson but had to move out because they refused to exterminate bed bugs that had infested her apartment. She lost most of her belongings due to this negligence. Again, we did not tell him to contact this business at all, were not with him any time he contacted the company, and I truly do not even know what he said. 
  
  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit for an apartment was paid 15 months ago. I moved out 12 months ago and have yet to receive my deposit back. I have also received no explanation other than the leasing office claiming a possible admin issue during transfer of ownership of the property.

  

  Business Response

  Date: 11/26/2024

  This former resident moved out in September, not 12 months ago. Management confirmed with accounting that when The Connor Group took over the property, the previous owners did not transfer his deposit to our belonging. He will need to contact the previous management company for his deposit since it is still in their ownership.

  Customer Answer

  Date: 11/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The Connor Group purchased the Redcliffe Apts. Hence, Redcliffe no longer exists as The Connor Group has taken over and subsequently changed the name of the apartment complex from Redcliffe to The Alcove. The Connor Group now has legal responsibility for all the current leases, deposits, repair requests, etc. grandfathered from The Alcove. My lawyer has confirmed this, a demand letter has been sent, and we will move simply forward with legal action.  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a tenant this year as of April 2024. This business is advertised as luxury and pet friendly but that is far from the truth. My home was FILTHY when i moved in and i have photo evidence. My apartment was NOT inspected before moving in as i found my dryer hose was unattached for 5 months of me living here with NOTHING to keep the hose attached even available. The pet potty area hasn’t been cleaned ONCE after many attempts to get them to clean starting in june 2024 the first time i contacted them about it. now that there is new management they just pass the blame and i have emails with them saying they will not be promising me anything to be done until february of 2025, TWO MONTHS before my lease is over. The building is never cleaned properly as there are spills in my hallway from months ago when i first moved in. the hallways REEK of trash everyday with zero ventilation in the trash rooms. This place is a scam. I also clearly told them i have mental disability’s and would prefer to communicate over email and they told me that i am refusing to speak with them even though i gave them a valid form of communication to accommodate my needs. They never reprimand tenants for not cleaning up their animals poop and pee everywhere and just allow the behavior. I have photo evidence of poop that has been sitting in the pet potty area for WEEKS. and still not once have they ever deep cleaned it. After moving in is when they decided to charge for “shared utilities” and i have to pay for not only my own homes utilities but anything the employees use or tenants use around the building. i know for a fact that they wrote their business expenses off and now us tenants are paying the business expenses while they get a tax break. I need to be refunded the adjusted amount for what this company is actually giving me compared to what was sold to me and my future rent cost also needs to be adjusted accordingly.

  

  Business Response

  Date: 11/26/2024

  Management had an in person meeting with the resident for about an hour and came to the understanding that they cannot fix her past experiences but are absolutely dedicated to making things better moving forward.  She has called the health inspector out for the trash rooms and dog park. The dog park, there is no source of water for us to deep clean it without outsourcing as a capex project. Management informed the resident that they will absolutely follow up with grounds if he is missing this area and they will be Odobanning the area once a week which helps with smell and eating any bacteria.
  The health inspector found no issues with the trash rooms. They are clean and have air freshners in them that are serviced monthly just for this reason. For the dog park, management had sent a photo that the dog poop was picked up. There was no fine, just a warning.
  
  She asked for her rent to be reduced and was informed that was not possible due to fair housing as she signed for a rate and that rate is honored for the life of the lease. Management also informed her it is best speak in person because every email was unproductive and wanted to have an actual understanding of what issues she was having.
  
  Management will continue to pay close attention to curb appeal and grounds for follow up, but rent cannot be reduced.
  

  Customer Answer

  Date: 12/17/2024

  I hope this message finds you well. I am writing to clarify some points regarding my previous complaint against The Connor Group, as I believe there has been a misunderstanding about the nature of our communications and the resolution of my concerns.
  
  Firstly, I want to emphasize that I did not refuse to communicate with The Connor Group. In fact, I made it clear via email that I preferred to communicate through email due to my neurodivergent condition. I specifically expressed that I am autistic, hoping this would facilitate a more comfortable and effective communication process. However, despite my requests, they insisted on in-person meetings, leading to a situation where I felt compelled to comply.
  
  Before the in-person meeting, I informed them that I would be recording the conversation for my own records in an email. The content of that meeting was concerning; they stated that "luxury is subjective" and indicated that previous employees had misled me regarding several issues. Ultimately, they concluded that there was nothing they could do to address my complaints, citing fair housing laws as their rationale for not fulfilling their responsibilities.
  
  Moreover, I have received emails from them offering discounts on rent if I could recruit new tenants for their property. This approach makes it apparent that their priority lies in attracting new residents rather than addressing the ongoing issues faced by current tenants, which include serious health concerns such as fecal matter from animals and the lack of maintenance in the pet area.
  
  I am deeply frustrated by their lack of accountability and the failure to address these significant issues. I plan to follow up with the health department regarding the unsanitary conditions, as they remain unaddressed.
  
  Thank you for your attention to this matter. I appreciate your assistance in ensuring that my concerns are appropriately handled.
  
  Sincerely,
  
  ***** *****  
  

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cockroach infestation, lying staff, and half-hearted attempts to resolve the issues. Summary: The staff sprayed our apartment and allowed us to change units, but has made no effort to find and eliminate the cause of the cockroach problem. Once in our new unit and a brief period without many cockroaches we re-signed our lease assuming this would resolve the issue. We've since had even more cockroaches in a shorter time. We spray on our own and have had maintenance spray multiple times as well. Maintenance made the comment that "it's not you, you're clean, it's your neighbors who aren't so clean". We lived at the Reserve at Cary Park for a year now. Shortly after moving in we started finding cockroaches in our apartment. We sent many emails to the staff about the issue to finally be transferred to a new unit on the third floor at the opposite end of the apartment complex where our manager made claims that he's "positive there has never been a cockroach problem at the other building. It must just be the building". We were in our new unit for about 2 months without much of an issue. We had found 4 cockroaches, but it didn't seem as bad so when contract renewal approached we re-signed, only to be surprised that the following weeks would be filled with more cockroaches than the last building. The staff always dismissing the issue by saying it must be the cold, it must be the rain, but we have had so many they have no more excuses to hide behind. We've have over 20 cockroaches in our apartment in a 2 month period, and more outside and around it in the breezeways. I was able to get photos of nearly every one. The staff's poor communication and dismissiveness of the problem is unprofessional, and letting this big of a cockroach issue go untreated except for DIY spraying is unacceptable and unsanitary! We're looking to come to an agreement with management to terminate the lease due to these unsanitary living conditions.

  

  Business Response

  Date: 11/14/2024

  Management has reached out to our legal team for additional assistance as the resident is trying to break their lease.
  As far as the complaint goes, management has been accommodating and responsive to their requests. Since resigning the lease, management has received 2 requests for pest control which was provided. Since then, management communicated with the resident and have scheduled a professional service to inspect their unit and provide solution if one is needed. From their initial move in, the team have worked tirelessly to ensure they are satisfied and love living here which led to them resigning for another year. Management will continue to work on a solution to address their concerns and are confident that this issue will be resolved.

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment on July 14th, 2024. I have yet to receive my security deposit. I called the rental company on August 15th because 30 days had passed and the state of Ohio says it needs to be returned within that time frame. I was told due to the timing of when my lease ended, it was too close to the end of the month to send my security deposit for the end of July. I was told to expect it a full return by the end of August/beginning of September. I sent a formal letter in the mail with certified tracking and receipt confirmation that the company received and signed for on September 14th. I have called numerous times and have left 5 messages. Two of my phone calls were answered and I was told it would be passed along to accounting and I would receive a call back. I have never received a call back from this company. It is now October 17th and I still do not have my security deposit. I still have no explanation as to what the delay is either. I expect my security deposit returned promptly with haste.

  

  Business Response

  Date: 10/17/2024

  This former FAS has been sent in for the security deposit refund.

  Customer Answer

  Date: 10/18/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  This does not explain what has happened and what the delay has been. I will not be closing the case until I have received my security deposit. The response does not tell me anything or provide a timeline. 
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 11/14/2024

  The leasing office did not have the correct forwarding address and have reissued the check on November 1st with the correct forwarding address.

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have received the check and consider the matter closed. The explanation is incorrect, but I am happy that this experience is over. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns about my experience as a tenant at Grand Rivera, particularly regarding the handling of my security deposit and unethical behavior by the property manager, *****. When I signed the lease, I was informed that the trash fee was $25, but I later discovered it was actually $75 due to a $50 "city charge" that was buried in the fine print. I was also misled about the internet service, as I was initially told I could use my own provider, only to learn later that I was required to use the building’s service for $100 per month. Upon moving in, I noticed a strong smell of mold, which was never properly addressed despite having a newborn. My rent was increased by $500 during renewal, despite multiple unresolved maintenance issues, including a collapsed closet shelf. I was told to patch holes from TV mounts, which my husband (a general contractor) did thoroughly, and I was informed no repainting was needed for dirt on the walls, as it was considered normal wear and tear. However, when I received my itemized deposit bill, I was charged for the patched holes and repainting, as well as for a detached ceiling lamp that was not damaged when we vacated the apartment. I suspect this damage occurred post-storm or was tampered with to incur additional charges. After leaving a review, ***** responded with coercive and unethical behavior, threatening to increase charges unless I removed the review and refused to assist with resolving the false charges unless I removed the review. She also stated we would be considered trespassing if we returned to the property since my husband and I stated we would proceed with legal action if no one was willing to help with the false charges especially the tampered ceiling lamp. I am reaching out to the Connor Group in hopes of resolving these issues fairly before pursuing legal action. Thank you for your attention.

  

  Business Response

  Date: 10/29/2024

  Regarding the trash fees, resident signed utility addendum laying out all charges. Management has no reports, complaints or work orders submitted to treat mold in their home. There was also no mold present at time of move out walk.
  
  Management walks all move outs with the same process. Photos were provided to the former resident. Both residents threatened the staff in person & over the phone unless demands were met. A calm conversation could not be had on the phone as the former resident continued to slander & make false accusations towards the staff. Management asked the former residents that if they had any proof upon move out that these charges were inaccurate, to please submit them for review. No photos have been submitted at this time

  Customer Answer

  Date: 10/29/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  This company is horrible, and the manager ***** is extremely unprofessional and rude. As residents stating that we will go pursue legal action is not a threat that is a defense considering a lamp was detached from celling and we are being charged for it and it was not like that when we left. We didn’t take pictures when we left because we didn’t think the staff would tamper with the apartment to incur charges. It’s hearsay at this point and honestly this company has so many bad reviews that it’s sad. ***** demanded me to remove my bad review in order to help us and to not incur more charges. That is unethical and. REAL threat. Keep your dirty money we don’t need it. This company has enough bad reviews everywhere eventually it will be sold due to horrible customer service. 
  Sincerely,
  
  ******* *********