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Business Profile

Used Car Dealers

Premier Automotive Group, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from Premier Automotive for my daughter. The temporary tags were getting close to expiring and I had been watching the mail closely for the title to be sent. I called the business several times over a month and a half asking for the title. I left five messages with the company about the title. None of my calls were returned until today January 31st. The lady who returned my call stated that she was the manager and that the title was mailed to my house on December 10th By Priority Mail. When I told her I had not received the title and perhaps it was lost in the mail she then proceeded to tell me that that was not her fault they did everything they were supposed to on their end. I then told her well I'm sorry I did not receive the title but I need it I have already filed once with the state of Kentucky to get temporary tags. She then told me that she did not have anything to do with titling and would have the title lady who never called me back in a month and a half call me back in 10 minutes to figure out what to do. Needless to say I did not receive a phone call back from the title lady or the manager and I still do not have a title or a resolution to this problem.

    Business Response

    Date: 02/03/2023

    Premier Automotive Group INC issued a title to ***** ******* on 12/07/2022. The title was mailed on  12/9/2022. Here is the tracking number: **** **** **** **** **** **. The status of the mail is DELIVERED. THE title clerk called teh USPS and the address of the delivery was confirmed. 

    The only solution in this case is for the customer to get a letter from their state, that will state the vehicle is not yet registered. And with this letter we will be able to apply for a duplicate of the title. 

    Kind regards, 

    Premier Automotive Group INC

    Customer Answer

    Date: 02/07/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    ***** *******

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The sale occurred on 12-12-2022 Hello, I recently purchased a used vehicle as-is from this dealership. The maintenance report stated that the break pads had been recently inspected for safety and serviced along with the tires. A certified mechanic reviewed the brakes , tires, and rotors and found this to be false and they all need to replaced and that the car was unsafe to drive. I bought car after reviewing the maintenance report from your CARFAX stating that they were inspected on 1/19/2022 and that a safety inspection was performed on 7/20/2022. I am not a certified mechanic and trusted the reports that proved to be false. I am seeking coverage for the cost of repairs or return of the car, due to false information being shared on maintenance that had been performed by dealership.

    Business Response

    Date: 12/21/2022

    Premier Automotive Group INC sold  a 2016 Mazda CX-5 (****************** to ****** *****. The vehicle was sold as-is, the vehicle went through an inspection before the sale. There are no cars on the lot for sale that are unsafe to drive. All the paperwork was signed and the dealership is not offering repairs. 

     

    THank You.

    Customer Answer

    Date: 12/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ** ********* and will

    be pursuing further action at this time. I still feel like the business dealings of this company are on the shady side. 

    Regards,

    Darius Hixon

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction on December 25, 2022 Amount paid:12,244.00 tax 857.08 The company committed to providing me a safe vehicle- **** ** The dispute is Premier sold me a unsafe vehicle. The sub frame is not connected to the frame. All bolts are stripped that hold the sub frame to the frame . It is cleared by the *** **** supervisor that the vehicle could not have been safe in any way possible when i purchased it and also stated that if it was test driven there is no way that Premier employees that check them out didn't know the vehicle was severely unsafe and completely unable to drive it without being thrown off of the road. ***/ the company that is repairing my vehicle has stated the vehicle was unsafe when sold. The supervisor has offered to go to court stating this if needed, if i decide to sue. The company has not tried to resolve the problem at all. Instead they ignore many calls and emails for all these months.

    Business Response

    Date: 08/12/2022

    *** ******* ***** is short $1,000.00 on this vehicle/ She was aware of the difference, even after a discount, she was never paid in full. 

    The dealership is not responsible for the damage to the vehicle or any fixing issues after the sale. The customer signed all the paperwork, regarding the rebuilt salvage title and as-is state of the vehicle. If she has an intention going to court, she communicate with the the government institution, that processed with the vehicle inspection and labeled it safe and ready to be driven. 

    All the customer's phone calls are answered, as well as e mails. The only times that *** ***** was ignored, that she was insulting verbally and threatening the sales and the management.

     

     

    Customer Answer

    Date: 08/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    ******* *****

    I did email a response and i am waiting for copies of proof from the repair shop stating the vehicle was completely unsafe. I need this opened

    Business Response

    Date: 08/24/2022

    Premier Automotive Group already talked to ** ******* ***** and explained that there is no taking a vehicle back or any refunds. Please refer to the paperwork that were signed by both parties. 

    Regards. 

     

  • Initial Complaint

    Date:07/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 3rd I purchased a car from premier. It had 81,000 miles on it. I had it for 3 days and the check engine light came on. After towing it to a mechanic, he informed me that it failed the engine block test and that it needed a new engine. The car cost me $10,000. And Premier isn’t willing to help me out due to it being sold as is. They are selling cars that are not fit for the road. Instead that only pass a “safety” test.

    Business Response

    Date: 08/03/2022

    Thank You for sharing your issue with Premier Automotive Group INC. 

    All vehicle are passing an inspection, that vehicle was sold as-is, as the rest of the cars on the lot. There was also a third party warranty offered to the customer. By the time of the sale the vehicle was in a good and safe condition to drive. 

    Thank You. 

Premier Automotive Group, Inc is BBB Accredited.

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