Reviews

Review Details

• Review fromMatthew C

  Date: 03/27/2024

  1 star

  Matthew C

  Date: 03/27/2024

  I had built with **** and signed our building contract in January of 2021. We took procession of the property in November of 2021. Throughout the build process, multiple employees had departed the company that we were working directly with. No "designer" for assistance, the project manager left halfway through the build after numerous issues uncovered, no guidance on how to use their ************ app/website for logging all confirmations on materials, change orders, and (new to me) where to submit warranty requests. Since move in, I have called and left multiple voice mails, texting various employees and called their direct line with no response, and now have been informed that since my warranty issues were not entered in ************ they will not fix anything. Additionally I have logged multiple emails to every single email address I could find for the company. Issues are: cabinets not being level or closing properly, outlets with no electrical output, excessive cracking with interior paint, AC coil failure ($1,000+ out of pocket) after first summer, and rotting interior wood from leaking entryways. Now the ************ app has been disabled for my account/home after contacting ***************************. No ability to see material or original documents. The company has refused to come back to my home to fixed any of the issues we have had that are all under warranty in their contract. The overall lack of professionalism is astounding. The lies from their team in regards to items being fixed when they were not touched, and now issues that were present from day of move in not being fixed and the refusal of assistance. In order to make this right, and resolve the issue I would like **** to fix the known items or reimburse for any repairs at my (owners) expense. Due to the lack of support from **** from the early stages of building, I cannot say I would ever use or recommend them to anyone. If this was my company with my name on it I would be embarrassed.

  Homes by Josh Doyle

  Date: 04/09/2024

  Homes by **** ***** has a process for reviewing and responding to warranty claims within the one-year limited warranty outlined by the HBA of Greater Toledo. Our warranty process was explained to the homeowners at closing, and a follow up letter was sent prior to the expiration of the limited warranty reminding them of the warranty process. In following this process, the client was mailed a follow up letter in October 2022, reminding them that they were approaching the expiration of their one year limited warranty, and to have any warranty claims entered into Buildertrend by a deadline. The deadline came and passed, and the homeowner did not have any warranty claims uploaded into the Buildertrend system. As a result, their one year warranty expired, and their warranty was closed. In June 2023, the homeowner sent a message to our office asking about their one year warranty. A representative of our company responded that they had been mailed a reminder, and that there were not any claims entered in Buildertrend, but did ask if we had missed something on our end. The homeowner did not respond to this message, and there had been no communication from the customer until January 2024. At that time, the homeowner was well beyond their one year limited warranty, and their warranty was closed. This was reiterated to them multiple times via email from January until March 2024. Being as this job closed in 2021, their account was closed due to no longer being active. Outside of this process there were issues during the warranty period that our staff did proactively resolve at the request of the *******.

• Review fromCecilee C

  Date: 07/09/2023

  4 stars
  After purchasing land I knew I had to find a builder that would build my dream house. I started to look around and stumbled upon HBJD. So I visited a few of their model homes in Ohio to actually see them in person. I just loved their designs and decided to look no further. I loved the open floor plan and the ability to customize each aspect of the house as I wanted. So in 2022 I signed the contract and by March of 2023 I was moving into my dream house. Building a house is a very stressful situation because of all the various issues that pop up, but thanks to my project manager Brandon Laufle he tackled my every problem. He was very caring and always took the time to listen to the problems that were occurring and get them solved quickly. He always gave me a timeline and had the next contractor lined up and ready to complete the work. He was easy to communicate with and if he didn’t have an answer he found one quickly. Brandon definitely was the best aspect of our build. I couldn’t have asked for a better project manager. I am truly enjoying my dream house. I wouldn’t have chosen any other company and would recommend HBJD to anyone who asks because these houses (my house) are dreams come true. HBJD can take your wildest dreams and make them a reality. Forever grateful!

• Review fromKate S

  Date: 05/16/2023

  5 stars
  We recently built a home from **** *****. When we first seen your homes on facebook. I know this would be our dream house. Who would of know we could have made it a reality. After going back and forth, then deciding on which model. Once we started the process. We met with **** and decided that the Washington would be the best design for our property. We added a few of needs, and a few of wants. We then had a meeting with ******* that assisted in the design process. Once we started the process we then walked through all steps, picking out the kitchen design, counter tops, sinks, ext. This process in the begging help lock most of our prices. When we started the build we had a field manager *******. May I say, if it wasn’t for ******* being on top of all issues that could have popped up. He would catch some issues before we would have noticed. As well as if there were any issues, which were all human can occur. But ******* ensured that this was competed. He would keep us updated each week with what was to come with the process. This made the process fun, and having something to look forward to each week. We went thought the process after many updates took place with the company. We were very lucky to have a smooth process getting into our forever home. When I look at home from the outside to the inside is everything I would ever wanted. Thank you again ******* and the HBJD team assisting us with this process.

• Review fromFrancis S.

  Date: 01/12/2023

  5 stars
  To whom it may concern, My wife and I recently completed our build and moved into our forever home. Two of HBJD’s employees made this project a wonderful experience. First, we want to commend Brianna Hunger, who at several critical points was able to provide the support and outstanding customer service during a few critical points on our build. She was responsive and knowledgeable in helping resolve issues or getting us answers. She is outstanding. Secondly, and most importantly, we want to thank Kayla Thomasson, who became our third construction manager on this build. Kayla was a godsend and truly made the last several months of our build enjoyable. She exceeded our expectations on responsiveness by answering phone calls and emails and providing answers to all of our concerns and questions. She displayed outstanding professionalism throughout and worked extremely hard to help complete our project and meet our needs. She exemplified a calm demeanor and understanding of our frustrations and reassured us when needed. She possesses all of the skills to become extremely successful and a vital part and major asset to your company. While she was new to your organization, we feel blessed to have had her assigned to our project as she met our needs, expectations and treated us as if we were important and not just a customer. If I were to recommend to someone building a home with HBJD who they should request as their construction manager, there would be absolutely no hesitation, Kayla Thomasson! She is a hard worker and possesses the qualities employers look for in a customer service industry. She is also humble enough that when asked a question and is unsure of the answer, is willing to say that but gets the answer in a timely fashion. That honesty and integrity is hard to find and much appreciated by my wife and I. Thanks again for our forever home and thank you for Brianna and Kayla. Two outstanding employees. Sincerely, ******* *** ***** ******

• Review fromEmily B

  Date: 09/28/2022

  5 stars
  Hello HBJD, I want to sincerely thank you for the beautiful home we get to call ours. After looking into other local builders, we knew HBJD had the style and quality we were looking for. Building anytime in the last 2 years has been a stress for anyone, but I can honestly say any issues we came across HBJD quickly found a solution. Jake was our build manager and he was always in front of scheduling subcontractors or any supply chain issue. Jake has GREAT communication and truly cares about you and your home. I cannot compliment his knowledge and skill enough. Anyone looking into building can trust HBJD to get them to the finish line, just trust the process. Thank you again. All the Best, ***** ********

• Review fromKyle M

  Date: 09/26/2022

  5 stars
  Just wanted to reach out and say how happy we are with our new home. Specifically, I wanted to say how appreciative we are of both Matt Bergfeld and Troy Baden. From the beginning, Matt went the extra mile with everything he did and was incredibly knowledgeable with any questions we had for him. I remember one Friday afternoon early-on in the framing process that he spent several hours making adjustments to the master bathroom walls himself to make sure it was what we wanted. Troy was a great addition to our project and we really appreciated his weekly updates and the careful attention he gave to our home. It felt like he valued the house like it was his own. A common question we received from our friends and family throughout the build process was if we were delayed by supply/labor issues, or if we were over budget. Amazingly we had very few delays and came in under budget! I credit this to the behind-the-scenes work of Matt and the team at HBJD to keep us on track and within our budget. Thank you for building the home of our dreams and making the process as smooth as possible.

• Review fromAli B

  Date: 07/05/2022

  1 star
  My poor friends fell victim to this company. The company is unprofessional and will suck as much additional money out of you that they can. Beware, they are known within the building community as horrendous to deal with.

• Review fromJacob R

  Date: 05/03/2022

  5 stars
  Josh, Matt, and The Whole HBJD Team, We wanted to thank you for a GREAT experience building our forever home with you! From the beginning we were very comfortable and knew that we were going to be taken care of. After our first meeting at the office the Pandemic hit and most of the communication was thru email and Zoom for the next few months. The entire team made it very easy to contact them and help answer any questions about the house. After we had almost finished the design for our house with a 2nd Floor Master Bedroom, Jake lost his father after 4 years of battling an illness that left him wheelchair-bound. This made us re-evaluate the design of our home and the team at HBJD was very helpful in ‘scratching’ our first design to start one with a First Floor Master. In a matter of a month, we were right back to where we were with our original house and we were able to keep all of the changes in a seamless transition. After some time dealing with permits, we broke ground in December and didn’t look back. Matt did an excellent job managing the job and keeping us informed through each step. He was very knowledgeable and helpful throughout the entire job, even taking calls late at night. Jake did the Plumbing and HVAC for the house and Matt worked with him on schedules and deadlines for the other contractors. We would especially like to recognize Anna with Cutting Edge Countertops. She helped Jackie find the countertops she wanted and even excitedly emailed after we had made our selections that she may have found a different piece that we may like even better. The day finally came and the house was finished and we have finally moved in to our forever home and couldn’t be more excited to start the rest of our lives in our new HBJD Home! **** * ******