Reviews

Two red flags: first one was when salesman didnt want the business card of the salesman that helped me when I was there before. Apparently he didnt want to split any commission. Last straw was when he quotes me an out the door price which was not the same price on papers he wanted me to sign. He also raised the deposit amount on the car. Fortunately I double checked what he quoted me, which I showed him, against papers he had ready for me to sign. I walked out and we took our business elsewhere.

Customer inquired about an incoming ********************* CRV. She was quoted a price that included a $1000.00 deposit that is required for incoming units to secure them. The customer also requested $2007.40 in additional accessories; the price was then quoted with the additional accessories and an additional $1000.00 deposit which was required to order the additional accessories that the customer requested. We have all of the documents with price quotes that were given to the customer. We apologize for any confusion, however we in no way misled the customer. Our Sales Manager has tried to contact the customer, but the telephone number has been disconnected

Phone number has not been disconnected and no one has tried to call me. Out the door price I agree, did include the deposit amount. That’s why I did not understand why the final amount still due was increased by $1,000.00. From salesman: “Hi *******, The new out the door number with the three items (door handle protection film, H Mark/CRV Black Emblems, Touring Black Emblem) added is $45,386.08.” He wanted me to sign the paperwork that showed amount due of $44,386.08 which also showed the 2,000.00 deposit subtracted. It should have been $43,386.08.

They took advantage of a single mom and my child !! I made an appointment to get my car serviced for a recall and my tire . I had to work so I sent my 17 year old daughter to sit with my car . Somehow , I end up with the recall an tire alignment.. A alignment I didn’t ask for and was charged for, but what I ask for I didn’t get my tire stem fix as requested. That refused to make things right . Mike T******* ( general manager) told me that I should have been there while my car was being serviced as if I wasn’t talking to him at his job . They were very dismissive. I asked for the chain of command Mike said he’s it .

On 6/30/2023 at 7:19am a customer brought in their ********************* CRV VIN #***************** with ******* miles. *** customer stated that they had an appointment for a recall and also stated that they needed an alignment and that their right front tire was losing air. Our Service Advisor wrote the customers Repair Order and gave an initial estimate of $129.99 for the alignment. *** customer then signed the Repair Order and initialed next to the $129.99 estimate. We performed the recall and alignment. We performed an inspection of the right front tire and were unable to find an issue with the tire, all of the tires were at 34psi. *** customer was given her invoice and paid for her repairs at the Cashiers counter and left.On Monday 7/3/2023 an different customer came into our ****************** claiming to be the owner of the 2007 CRV that was serviced on 6/30/2023 and began arguing with our Service Advisor about the charges. This customer claimed that the Service Advisor took advantage of her daughter, this is completely false as our signed Repair Order shows that the work was requested and approved. *** Service Advisor offered to pull the Repair Order and show her the signature and initials, the customer then became very loud and began using foul language towards our Service Advisor demanding a refund. Our General Manager became involved and offered to pull the Repair Order to show the customer and met the same response. At that time the customer was told that we would not be issuing any refunds.