Roofing Contractors
Nitro Roofing & Construction LLCHeadquarters
Complaints
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had Nitro put my roof on my home. They advertise that they (Nitro) will give Veterans a discount. When talking with Nitro ( their salesman was *****), he indicated that I would receive a Veterans discount of $500 from Nitro. I signed the contract with Nitro to put my roof on and in the contract it says I will receive a $500 veterans discount from Nitro and a $250 discount from GAF, who makes the roofing materials. When they billed me, they did not give me the $500 discount as was written in the contract. I believe they breached their contract. I went ahead and paid the invoice they sent, but included a letter objecting to their charges for not providing me with the Veterans discount as promised in the contract. I have included a copy of the letter that I sent Nitro, as well as a copy of the contract that Nitro and I signed which specifically states they will provide the $500 discount. I want them to HONOR their contract. I requested a $500 refund from them in the letter I wrote them. We signed the contract on May 27th, 2022. The amount of the contract was: $18,860.95 I was to receive a $500 Veterans discount My complaint is: they did not honor their contract....(and have advertised they offer a veterans discount) What I have done: I have talked to their salesman at least twice, it is in our contract, and I sent a letter objecting to them not giving me the discount when I paid their invoice...asking that they provide me with that discount. My account # ****Customer response
09/26/2022
[BBB Transcription via Phone]
The matter has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.