Customer ReviewsforBuckeye Broadband

I requested to move my modem from upstairs to the downstairs room in my house. This would have a small cable change and bring the modem downstairs. When the contractor left, I was left with ********** I neither requested this change nor was informed that it was going to happen. Cables were cut meaning it would be difficult go back to my original setup. I find this a poor way to do business.

I want to leave 0 stars! This has been a major stresser for me from day 1. I have called about fiber service not working. They responded with, well there might be dust on the connection. Came out and they said they didn't see any dust but, there must have been a kink in the yellow line leading in? Smh Then more problems with billing, I turned in the box and applied for the connectivity program. We'll, they kept telling me I didn't sign up for it? I went into the store on ******** Road and gave them my Social Security Disability form, drivers license etc. I had to call **** at ******, **** store several times. Including to get the referral program, credit. Then they raised the bill saying I owed this and that, after they were supposed to give me a $20.00 credit for all the inconvenience. After that, shows would freeze, it would disconnect. I had to uninstall the app, upload it to my TV again. Same problem, especially on Lifetime. They came out and said it was the router, then they said it was connected wrong, oh buy no, it was because we had 2 routers. Then they messed up and disconnected the land line, had to come back and fix that. Wasn't fixed, I had to call technical support, they had to figure it out. Then promised another credit. Never received that! Then came out a week or so again, brought another box, said NO CHARGE at all for this box because Lifetime would not work, not even through my Firestick. And again, that kid didn't reconnect the land line, I had no home phone AGAIN! He had to come back out, because he plugged everything in wrong. They disconnected my service because I didn't pay the full amount, due to no longer having the affordable price, I reconnected that same day. Now they are trying to charge me extra fees? I have had NOTHING but problem after problem from day 1. As soon as I can find something better, good riddance Buckeye Broadband!

Their service is terrible and their prices are ridiculous. Constant dropping so the internet is gone and streaming is out.

I disconnected my ******************** internet, but after receiving another bill and calling back, discovered that it was never disconnected. There is a balance due me of $20.00. I have now spoken to 6 people to find out where my refund is and just today was told that it takes 4-6 weeks to process! It has been disconnected since March 21st and they have not even mailed the check yet!I am so glad to have moved out of the area and to not have to sue ******************** internet. This is the 2nd time that they have screwed me over. I see their rating is one star. I would give them a minus zero for their terrible service, customer service and attitudes. Looks like many feel the same about them.

False advertising. Sold 200 mbps internet service. It registers at 53 mbps consistently.When I called to complain *********** of factly told me "they don't guarantee the speeds and it's mentioned in the fine print".Don't advertise and charge for 200 mbps when it is only 53 mbps.

Advertise 200mbps down. Real world internet performance is is around 3-10mbps. All the major speed test sites lie, and technical support is trained to run you around in circles and waste your time troubleshooting speeds. There is no good reason buckeye should be the only provider in some areas of Ohio and Michigan.

I am FREE AT LAST!!!!! After many decades with Buckeye they raised my rates one too many times. When I went to return my equipment I was treated with absolute rudeness and inefficiency. I was told I owed money even though I am paid ahead. I am so happy that I found a better internet alternative and a wonderful live TV streaming service for half the cost. My only regret is that I didn't do this sooner.

Buckeye Broadband BPI provided a service this morning that was exceptional. I gentleman named ***************************** was prompt on his timing arriving as said. Very respectful of my property. Most courteous, most professional, very personal. Most impressed with the quality of service that Buckeye Broadband. has provided me. Would highly recommend.

I have been a customer for longer than 10 years. After finally upgrading my service to unlimited data, I have experienced data freezes during streaming of my shows every day random times and frequently multiple times a day. Although sometimes the outages are brief they simply are unacceptable for what I am paying and the advertised level of service. I am seriously thinking of dumping this ISP.

We are Buckeye customers, and we had our input switched today to fiber. I called Buckeye last night, and they were at the house today/ The technician, ******, was absolutely amazing: efficient, friendly, and able to answer every question from non-tech savvy people. Great job, Buckeye, and than you ******. Great work.