Complaints

This profile includes complaints for Omni Community Association Managers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Omni Community Association Managers, LLC

  6898 Harrisburg Pike Orient, OH 43146-9222

  
• 

  Omni Community Association Managers, LLC

  PO Box 395 Grove City, OH 43123-0395

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2024, we filed a repair request with Omni HOA regarding community fountain in front of our house. We paid premium for the lot facing the pond and we pay handsome HOA fees in a timely manner. Despite getting quick reply about "open work order", nothing changed and on July 18 we sent second email but didn't not get any answer besides "the developer investigating" the issue. On August 1 we inquired again and got optimistic "tomorrow the new fountain is being installed" message. My last email was sent on August 9, and I also called HOA and left a voicemail. On August 13 I received a call back and finally got to talk to a live person regarding our ongoing problem. The person who was handling our issue was Ms. ******* *******. At the beginning of our conversation she stated that all fountains in our community are working and our specific fountain was repaired already. I had to point out that I am looking at our pond as we speak and the fountain is not functioning since beginning of summer. During our interaction, Ms. ******* spoke in condescending tone and talked over me multiple times. When I asked if I can speak to the next level manager, she stated "I am THE MANAGER" and there is no other person I can talk to. When I mentioned multiple BBB complaints regarding her company, Ms. ****** shouted "But not about ME, not about ME!!". As of 08/27/24, the fountain is still dead and our pond presents a health hazard with mosquitos and stale water. We are very disappointed with a full-service solution to the management needs (quote from **** website marketing buzz) that was provided to us. The website is designed only for collecting HOA fees and work repair requests with no feedback or updates options. The ****'s lack of professionalism and basic respect to its customers are astonishing. We are planning to speak to our builder and neighbors about choosing a better company to manage our properties.

  Business Response

  Date: 08/28/2024

  The complaining homeowner did communicate with our office and was informed that through the process of dealing with the inoperable fountain, it has been determined that there are underlying issues with the manner in which the pond itself is functioning (not just that the fountain burned out prematurely).   The issues are being investigated by the site developer, beginning with determining why excessive algae growth is not being corrected by standard water treatment practices.  As a result, the newly installed fountain is operating only sporadically to avoid being damaged by the presence of the algae.  I'm sorry that when that message was delivered, the conversation as reported to me included feedback from the owner that the owner was not satisfied with that response, and we believe that the complaint of "how" the conversation took place, is more reflective of dissatisfaction with the answer than with the manner in which it was delivered.  Ultimately, Omni is not the party responsible for the problems with the pond, which are being dealt with appropriately by the stie developer.

  Customer Answer

  Date: 09/06/2024

  This reply is the first communication that we have received that the low level of the pond (a County issue) has anything to do with the aerating fountain. What was very frustrating was the statement "everything is fixed' while we were, in fact, looking at the dead fountain and overgrown algae. In this case, it is not clear why at the end of our phone conversation we were told that new work order will be filed on 8/13/24 regarding the fountain . We think that improved professional communication and customer service training should be in order. We now know that the issue  needs to be addressed with the County first and we will continue our efforts to seek remedy there next.  

  Customer Answer

  Date: 09/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22206451
  
  I am rejecting this response because: This reply is the first communication that we have received that the low level of the pond (a County issue) has anything to do with the aerating fountain. What was very frustrating was the statement "everything is fixed' while we were, in fact, looking at the dead fountain and overgrown algae. In this case, it is not clear why at the end of our phone conversation we were told that new work order will be filed on 8/13/24 regarding the fountain . We think that improved professional communication and customer service training should be in order. We now know that the issue  needs to be addressed with the County first and we will continue our efforts to seek remedy there next.   
  Regards,
  
  **** **** ****

  Customer Answer

  Date: 09/24/2024

  The fountain is right in front of our veranda and  main floor family room plus kitchen.  The fountain is simply dead since June and is not, by any means, running sporadically.  
  Yesterday we got notification about October 1, 2024, ******* meeting with Omni regarding HOA election. With such a short notice, we are unfortunately unable to attend as we are going to be out of country. There is no benefits in naming the proxy to attend, as we weren't given a list of names to select from. Again, highly unprofessional. 

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About two weeks ago, we received a letter from **** saying we have a balnace due. Then we received a letter from the Small Claims Court with a summons. 

  Our fees are $400, and they say we owe $900.

  We have not had an ********* since 2023. April, ******************** drives down from ****, in her car, and takes pictures of the properties, doing selective enforcement.  

  A new neighbor moved in next door on 9.25.23.

  Since then, they have been a problem, including:

  they don't cut their grass, 

  they don't park where they are supposed to - they had multiple cars parked on the parking strip, 

  they have a dog which roams and is not kept on a leash,

  they have a trampoline which is not allowed. it was out during a storm with high winds and hit our house.

  The neighbor across the street left a car out for months and nothing was done. We can hardly get past the car.  

  We have contacted **** about these issues, and we are told to contact law enforcment. Law enforcement advises us that it is an hoa issue and to contact them.  

   

   

  Customer Answer

  Date: 09/04/2024

  I have not heard anything in response from OMNY, my HOA, about this complaint issue. Can someone please give me a call as soon as possible? You can call me anytime, mainly as soon as possible. Thank you.

  Business Response

  Date: 09/06/2024

  "About two weeks ago, we received a letter from **** saying we have a balance due. Then we received a letter from the Small Claims Court with a summons."   This is true and accurate.

  
  "Our fees are $400, and they say we owe $900".    Although the base annual dues are approximately $400 if paid in full and on time, under the terms of their Deed Restrictions dues that are not paid in full and on time are subject to interest charges, late fees, and the right of the Association to charge and recover all of its costs of collection (including its attorney's fees).  The $961.99 current balance on their account includes these additional charges, and it covers unpaid dues dating back to January of 2023.  These owners have not paid their full *************** in over a year and a half.  The amount they currently owe will continue to increase until they pay the account to a $0 balance.

  "We have not had an ********* since 2023." This is false.  At their most recent annual meeting a full Board was elected, with terms that are still active.  There are 3 owners in the community who serve on the Board.
  

  April, *******************, drives down from ****, in her car, and takes pictures of the properties, doing selective enforcement.   April is ****'s community association manager for ***********  She lives just south of ********** and is in the community once every 10 days.  Selective enforcement is NOT taking place.
  

  "A new neighbor moved in next door on 9.25.23.  Since then, they have been a problem, including:
  they don't cut their grass, 
  they don't park where they are supposed to - they had multiple cars parked on the parking strip, 
  they have a dog which roams and is not kept on a leash,
  they have a trampoline which is not allowed. [trampolines are not disallowed]  it was out during a storm with high winds and hit our house.  This is a private matter between neighbors
  The neighbor across the street left a car out for months and nothing was done. We can hardly get past the car.  
  We have contacted **** about these issues, and we are told to contact law enforcement. Law enforcement advises us that it is an hoa issue and to contact them".  The *** is simply not empowered to resolve issues between neighbors.  Things like parking in the public street are matters that must be handled by law enforcement, the *** has no power to regulate speeding, parking or other personal activities that take place on the public roads.  The assumption that no communications have been sent for other violations in the community is just that -- an assumption -- and it is not accurate.

  It is always the least expensive option for an owner in a community with an ***, to pay your dues in full and on time.  This owner has not done that.  The ***'s operations do not run based on delinquent owners' payment obligations being covered by the dues from other owners who do pay.
  

  
  

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in Crossing at **********. My property sits next to a green space area in the community. For months I have asked the ******** to properly maintain the area. All other green spaces in the community are well maintained with grass, mowing and treatments,A representative from the builder, Pulte, told me that the common areas are owned by the city, however, the *** is responsible for maintaining them.Very seldom does the *** service the green space next to me property. There have been several times I've had to mow it.I pay my annual dues in full each year on time and don't feel I should have to live next to a common area that look as it does.I've been in touch with OMNI, however, a favorable response has not been received.Any assistance you can provide would be appreciated.

  Business Response

  Date: 08/06/2024

  The property adjacent to this owner's property is platted as "Reserve G" at the Crossings at ***********  According to the plat, Reserve G is to be "...owned and maintained by the City of ********...", i.e. NOT by the Crossings at Rocky Fork Homeowners' Association.  Any complaints about the maintenance and condition of this area are properly addressed to the City, not to the ***.  As a further matter, **** is simply the third-party manager for the **** taking all of its directions and instructions from the Board, and through the Deed Restrictions and plat conditions for the community.  There is no appropriate basis for complaining "against Omni" for a matter that is completely outside of the control of ****, even if the area in question was the maintenance responsibility of the *** as managed by Omni.  This owner is simply complaining to and about, the wrong party.

  Customer Answer

  Date: 08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22066135
  
  I am rejecting this response because I believe it IS the responsibility of the *** to maintain the property next to me regardless of who owns it.  I don't appreciate ****'s sarcastic response. 

  For the past 4 1/2 years *** has partially maintained the property by cutting it maybe every other week.  For the first several years the area was even treated with fertilizer.  To me, this means they have set a precedent.  But, now that it looks a terrible mess, no grass and full of weeds they want to claim it's not their responsibility. What are they doing? Trespassing on City property? 

  I trust the BBB received the pictures I sent via mail.  Who wants to live next to property that looks like that?  I pay my *** fees every year on time and feel the *** has some responsibility to me as well as all the people in the neighborhood.

  I don't know where we go from here, but I just don't feel it's an issue I can just push under the rug.

   

  
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 08/13/2024

  I did complain to the *** and they forwarded my concerns to OMNI for consideration.  A representative from the home builder, *****, told me all the green space in the community is owned by the City, however, it is the responsibility of the *** Assn to maintain those properties.  

  For 4 1/2 years the *** has maintained the property next to me.  Now that it needs serious attention OMNI (***) want to claim it not their responsibility.  How fair is that?

  I will contact the City with my concerns.  At the same time, I am going to notify the ************************* regarding the actions and attitude of OMNI and the *** Board for Crossing at ***********

  For the BBB record, I uploaded a few pictures so you can see just how the *** cares about the community. 

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This hoa is criminal. They make up new rules all the time about what's approved and not approved. Like unapproved light bulbs, unapproved flowers, unapproved thing that hides the trash can, they charge you an annual fee and don't give you anything but fines for the stupidest things they can think of. The wind blows a shutter off your house and they only give you 10 days to fix it, but if the shutter is toast it takes a ton of time to find a shutter that matches so its hoa approved and includes more than 10 days. It's theft plain and simple, and the owner should be in prison. I'm selling me house because this hoa is absolutely terrible and I'm gonna take a loss on it on purpose. They have given my wife so much anxiety we have had to take her to the doctor. They sent a letter telling us that our trash can screen is dirty so I spent an hour cleaning it then they asked for a photo, and when we sent it they said the screen wasn't approved but it was there when we moved in Years ago. So I cleaned it all morning on my Sunday for nothing.

  Business Response

  Date: 07/10/2024

  I have no idea what ************** is talking about in regards to several of his comments.  The rules at ***************** have been the same for many years.  Light bulbs have NEVER been "disapproved".  Flowers have NEVER been disapproved.  The "thing that hides the trash can" is a screen, and the standards for approved screening have been in place for many years, without changes.  His household never submitted for approval of the screen that was installed, even though their deed restrictions make it mandatory that approval be secured before erecting a screen (same requirement in place since Restrictions were recorded in 2004 [TWENTY years ago]).  What he has installed is a plastic, temporary accordion screen that does not even appear to be anchored to the ground - what is required is permanent, secured screening that matches the fence on his property.  He applied for and was approved for fencing in 2020, along with a playset.  No trash screen was included on the application. His annual fee is charged because he is responsible for paying his share of the subdivision 's maintenance costs for a community with a lot of open space and a swimming pool.  The letters that are sent when violations occur, say that the condition needs to be addressed within 10 days, but specifically also state that if the violation can't be addressed in 10 days the owner just needs to contact us and communicate.  Underlined and bold-printed is the statement that says if you need more time, call us.  According to our system, there has been exactly one (1) letter sent regarding the unapproved trash screen -- it was sent earlier today.  I have no comment on his wife's anxiety level and need to be taken to the doctor following this one letter which simply says, essentially, "please submit an application for the trash screen".  I appreciate him cleaning the trash screen, that should be a normal and routine maintenance item for anyone.  I don't know what he wants to have refunded, as he has never paid anything related to a violation at his property (trash screen or otherwise).

• Initial Complaint

  Date:01/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/13/22 received letter from OMNI stating we violated deed restriction re: trash cans. Emailed Ms. ******* that it isn’t stated in paperwork. Violation was closed. On 2/20/23 alleged to be in violation for Christmas lights. Requested Ms. ******* to point out where this was stated in paperwork. No reply received. Received second letter threatening fines this time and emailed again on 6/30/23 asking to provide the rule violation. Received reply from Ms. ******* on 7/5/23 to check the document for deed restrictions. Replied with copy of deed restrictions and again pointed out there was nothing regarding the violation. She acknowledged that in follow up email stating it was an “unspoken rule.” I replied they can not enforce nor fine someone for unspoken or unwritten rules. I received no further communication regarding this alleged violation. On 8/8/23 we received yet another letter alleging an unwritten violation for parking a car on the street! I emailed that it isn’t a violation, they can’t regulate street parking AND IT WASNT EVEN ONE OF OUR CARS! I received no reply. Finally, on 1/31/24, I checked my account to see when HOA dues are due. I saw another violation for Christmas lights was listed on 1/23/24 with a letter scheduled to be mailed to us. OMNI/ Ms. *******, has now displayed a pattern of harassment by sending letters and in one instance threatening fines for violations, by her own admission, are not listed in the deed restrictions.

  Business Response

  Date: 02/08/2024

  Ms. ******* is correct that her property has been the subject of multiple notices regarding conditions at her property that are not acceptable in the community in which her home is located, and she was sent a notice sent to multiple addresses in an effort to identify to whom an improperly parked car belonged.  Unfortunately, she also received poor information through our office (for which I apologize) regarding the authority of the homeowners' association in her subdivision to regulate the conditions at her home.  By way of background, the Amberfield at Big Walnut Subdivision is a deed restricted community, but its deed restrictions are not the "typical" set that have been recorded in the vast majority of the over 250 communities that Omni manages.  In responding to her complaint that the associatoin "can't enforce" things like making sure people put away their trash cans other than on trash collection day, don't have Christmas lights hanging from their homes in and after February (hers in 2023 didn't come down until some time between mid-April and June) and that lawn maintenance is performed, our manager looked in the normal spots within most deed restriction sets where the relevant requirements would typically exist.  Because Amberfield has an a-typical set of deed restrictions, our manager did not locate the language she believed exists, and apologized to Ms. *******.  In fact, the policies of the association as adopted by the Board and under its authority given to it under the Deed Restrictions and Ohio law (RC2312.01 et seq.) give the Association the right to regulate decorations that are visible on the exterior of homes, the placement of trash cans and yard maintenance requirements.  Specifically, in the Section of the Deed Restrictions titled "Hobbies", the Restrictions provide  "...Hobbies or other activities which tend to detract from the aesthetic character of the Subdivision and any improvements used in connection with such hobbies or activities shall not be permitted unless carried out or conducted within the building erected upon the Lot and not viewable from either the street or the adjoining properties. This restriction refers specifically but not exclusively to such activities as automobile, bicycle, moped, motorboat and sailboat repair."  Although the "title" to the section does not clearly point to its actual content (hence why it was 'missed' by our manager), the section clearly states that "...activities which tend to detract from the aesthtic character of the Subdivision...shall not be permitted...".  The list of specific activities included within this section state that those activities are "refer[red to] specifically but not exclusively...".  The Board has determined that trash cans not being put away, Christmas decorations still in place past the end of January and unkempt lawns detract from the aesthetic character of the Subdivision.  As such, Ms. ******* is not being harassed, she is being asked to abide by conditions and behaviors that are subject to the Association's Board oversight in the nature of "being a good neighbor", and maintaining the aesthetic character of the community.  We regret confusion, but also request that Ms. ******* adjust her behavior so conform to the requirements that we believe fall into the category of "things people do to be good neighbors" (in addition to being required).
  

  Customer Answer

  Date: 02/08/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21229570
  
  I am rejecting this response because: 
  It’s wrong. You can not enforce what is not written. Your own staff have previously admitted they were wrong. It is harassment and I will not be bullied or intimidated by a company that doesn’t know its own rules. Your employees lack of knowledge and understanding of the basic restrictions is not justification for threatening fines for items beyond your purview. You referred to the following statement:      NUISANCES:
  No obnoxious or offensive activity shall be carried on upon any Lot, nor shal anything be done thereon which may be or become an annoyance or nuisance to the neighborhood.

  This Still does not allow for the alleged violations claimed. This is a very subjective clause. And I wasn’t accused of leaving garbage cans out by the street but in view, as does the majority of the community since no area was provided to put them anywhere else. Lights are on display all over the neighborhood. Holiday lights, especially if they are not on, aren’t a nuisance. And it is hardly your place to tell me or anyone else what a good neighbor is or how to “behave.” 
  

  If your company can’t handle overseeing multiple communities with different covenants then maybe you should do something else.

  Regards,
  
  ****** *******

• Initial Complaint

  Date:07/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * In the last nine months, Omni erroneously approved multiple additions to a neighbors house/yard including trampoline, fence, wood burning fire pit and retractable fabric awning. * I reported the items that are not allowed and was told one story and a neighbor was told a completely different story as to why they were approved (leading me to believe I was lied to). Both the neighbor and I were told the items would be allowed to remain, even though they are clearly in violation of our community. The neighbor in violation happens to be an employee of the Home Builder (Fischer Homes) of our community. * Shortly after the first trampoline was installed the beginning of May, a second home owner installed one. I contacted Omni and was told this trampoline was in violation and the owner would be contacted. I again had to contact Omni because the trampoline was not removed and was told he forgot to report it. The trampoline as of today 7/8 is still standing. * In the last two months, Omni has posted on their community webpage the wrong Community Architectural Guidelines confusing multiple homeowners as to what they can and cannot have on their property such as above ground pools, privacy fences and sheds. All of which are forbidden. * This company does not pay attention to details, which is what their business should be about. * This company does not enforce community guidelines, which is what their business is all about. * This company is not efficient in responding to homeowners requests or communications. * Our community is still in the building phase. We are not even at the halfway mark of completion. It is difficult to believe these issues will get better with double the residents we currently have.

  Business Response

  Date: 07/13/2023

  Ms. ****** is incorrect in stating that the referenced additions were "erroneously" approved.  In fact, what she is referring to is that there have been applications for improvements in her community that were approved in accordance with the architectural standards adopted by her community's Board, but that after some were approved, the Board adopted revised standards under which those improvements are no longer allowed to be approved.  I am unable to provide any factual information about specific applications because Ohio law prohibits such disclosure of information about "other owners" properties.  However, I can state without hesitation that no owner has been (or ever will be) treated differently or received preferential treatment as a result of any actual or perceived professional relationship with the builder/developer in the community.  All owners are held to the same standards.  In regards to the comment that a trampoline is "still standing", if the trampoline was not approved, it is likely the subject of a pending violation action involving the relevant owner.  Again, we are legally not allowed to disclose such information -- but the assumption that nothing is being done, based upon the violation still existing, is a bad assumption.  The Association's policies do not include entering upon someone's property to physically and forcibly remove violations; instead a process is involved that takes time to complete.  We hope that, through the process, violations are removed and corrected.  But we do not have the ability to magically make violations disappear in an instant - it takes time.  Also, the "wrong" architectural guidelines were not posted -- the Board changed the guidelines.  A significant portion of the enforcement process is dependent upon owner communications, in identifying and reporting violations.  Our business is not "about" being the deed restriction police, and there are significant legal reasons that neither the HOA nor Omni as its manager, is charged with the responsibility to locate, identify and take action against all owners who have a condition on their property that violates the deed restrictions.  We pay significant attention to 'the details', but not all owners fully understand the processes or reasons behind them.  I am not aware of any prior communications or requests that were not timely responded to, so I have no way to comment on the suggestion that we are not efficient in responding.  We work hard over long hours to serve the communities we manage, but that does not mean we are always able to please all owners and the varying expectations they have regarding how the Association should function.

  Customer Answer

  Date: 07/14/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20291547
  
  I am rejecting this response because: erroneous is the correct word.  There are several items in Farmsteads guidelines that are permitted and do not need approval BUT at the bottom of the guideline page there are very clearly a list of lots that these additions may not be made.

  Cut from the Architectural page RE trampolines

  LOCATION
  ??To be placed and used behind the rear corners of the home
  ??To be placed so as to contain play to the lot
  ??To be placed to limit visibility from street
  ??Any lot that adjoins a lake/pond is subject to additional restrictions for an Improvement proposed to be installed within 10 ft of the lake/pond; Improvements, within the aforementioned 10 ft perimeter, are to be installed no higher than 4 ft above grade, so as not to impede sight visibility
  ??Lots 1-10, 18-21, 28-34, 70 -78 are not permitted to install this improvement

  Trampolines and wood burning fire pits are NOT required to have approval from HOA for lots that are not located on the main pond.  They are simply not permitted on those lots.  Yet OMNI  gave approval for a trampoline.  An item addition that they don’t have to approve.  This is where attention to detail comes into play.  The other neighbor I referred to in my initial complaint, was told that the items were approved because OMNI thought that this lot was located in the patio home section of our community.  This still doesn’t explain why they approved items that do not require approval.

  I was never asking for a “magical” resolution to the second trampoline.  I simply waited 6 weeks for the trampoline to be removed.  When it wasn’t removed, I contacted OMNI and was told by the representative  (Copy of my email)  Mon, Jun 19, 8:36?AM
  
  I mistakenly did not add this to my violation list last month. I will address it this week. 
  
  THIS WOULD MEAN I DID NOT MAKE A BAD ASSUMPTION.  In fact, this means my assumption of nothing had been done was CORRECT.
  

  As for wrong guidelines being posted on the HOA website, please see my email to OMNI below:

  On Monday, May 8, 2023 10:30pm, "****** ******" <******——————-com> said:
  Hi *******.
  My husband was looking through FaceBook posts this evening and noticed Maple St neighbors were talking about storage sheds being allowed and other topics. So he pulled up our Fischer Homes login page and the Architectural Guidelines, went to Maple St version and it clearly states that storage sheds are not permitted. Then pulled up FarmsteadHOA.com and the guidelines were completely different and were clearly not for our community.

  The FarmsteadHOA.com and pulled the guideline there and it states that sheds are allowed. Also allowed in that list are above ground pools, privacy fence, posts for dual mailboxes, etc. Clearly these are not allowed. Updated 9/29/2022

  There are 2 completely different sets of rules listed in 2 completely different places. The incorrect list is the one you don't have to log into FarmsteadHOA.com, so guess which they are pulling up. I don't know if Omni owns this site or where it came from.
  Whoever owns The FarmsteadHOA.com list should take down the guidelines until whatever confusion is cleared up.
  There is a ton of confusion in this neighborhood right now and anything Omni can do to help the situation is needed and appreciated.
  Thanks for your help,
  ******

  
  As you can see, I do have email communications regarding the items I pointed out.  I also have the 2020 Architectural Guidelines in addition to the updated 2022 Guidelines.  

  To conclude, I am not looking to be pleased.  Nor am I, in any way, stating that OMNI should be policing my neighborhood.  We are a pleasant community of friendly people/neighbors.  I am stating that when complaints do arise and are sent to OMNI, we should be able to expect that we won’t be given different stories for why something was allowed and that the issue will be addressed.  I AM however, looking to protect my investment and the investment of my neighbors.  I am also looking for a contracted company to do the things they have been contracted to do.  Neighbors and myself have called or emailed regarding things such as our pool gate being broken off or children being able to get into the back gate once it was fixed without parents.  It takes more than one email/contact to get items corrected.  And the excuse that they are managing many properties and are very busy doesn’t ease my thoughts of what will happen when our community is pushing 400 homes.

  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OMNI serves as the HOA for our neighborhood (forced by the home builder). Even though I've repeatedly asked them where our money goes, they won't share that information with me. This company is taking advantage of us, and I'd like to know exactly how much money they've spent on my behalf.

  Business Response

  Date: 05/16/2022

  As happens only too often, residents misunderstand Omni's role for their Association.  The statement that "Omni serves as the HOA" is incorrect.  Omni has been hired by the Board of Directors of the HOA, to act as its manager - we handle the day-to-day business operations of the HOA, as directed/approved by the Board.  We are not "the HOA" itself.  We don't make business decisions for the HOA and we don't make the rules for the community.  The duty and obligation of Omni, as the Association's manager, is to follow the directions of the Board, which in the case of financial information, is provide detailed financial information to the Board.  Individual owners/residents who are not members of the Board have the right to request the scheduling of a records inspection at our office, piecemeal document deliveries of bits, pieces and parts of the Association's records are not done (I have directly communicated this fact to Mr. *******).  Every owner is provided with a copy of the annual budget which indicates the intended and anticipated expenditures the Association will incur in a given year, the amounts of which may change from year-to-year based on the Board's approval of the budget, and consideration of the expenses actually incurred in the previous year(s).  Notably, Omni provides online, 24/7 access to owners, which includes copies of monthly financials consisting of the Balance Sheet and Income-Expense Statement for the Association, and the Income-Expense Statement is prepared to show detailed information including the comparison of actual expenses relative to budgeted expenses.  I don't know whether Mr. ******* has availed himself of the opportunity to review the financials, though I can see through our system that he has logged into the Caliber Portal several times, including within the past week.  The concept that "we won't share" financial information is simply incorrect -- if he wants to see more details, he is welcome to schedule a records inspection.  I would welcome further discussion with him regarding his allegation that Omni is "...taking advantage..." of the Association, since that suggestion is completely without merit and likely results from his misunderstandings about the Association's and its manager's rights and responsibilities relative to each owner's rights and responsibilities.

  Customer Answer

  Date: 05/16/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  I am rejecting this response because: 

  Attention: The readers of this post: 
  
  *****, an attorney and owner of OMNI, sent me an email five minutes before responding to the BBB complaint, inviting me to come look at the books. FIVE minutes! Hes good!  Our community has tried for 3 years, and finally he gets a complaint from the BBB, and now wants to be transparent. 
  
  To find out more about OMNI as a firm, simply Google them.  If you feel confident after conducting your own research, have at it.   
  
  Great conversation, *****. The clock has started on when your "services" wont be needed from us.  Good luck.
  
  Regards,
  
  ******** *******

  Business Response

  Date: 05/20/2022

  Mr. ******* complained that he didn't get answers to questions about finances.  I responded that the financials are openly published on a site that he has 24/7 access to.  Then the complaint switched to experiences his neighbors have had with us in other communities.  His substantiation is what appears to be a cut-and-paste of a handful of the comments made (some 5+ years ago) and responded to elsewhere, having nothing to do with his original statements, and some in communities not even in Ohio.  I honestly don't know what he wants, but he and his neighbors aren't stuck with Omni, the upcoming turnover of their association from developer to elected residents will free them to move on to another manager with ease if that's what they decide they want to do.  We take no pleasure from providing services in situations in which the residents don't want us as their manager, and if that's what the new board decides, we will part ways professionally.  I don't know how else to address his complaints and comments.