Countertops
J.F. Granite, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Countertops.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Have had nothing but issues since install date. Proper measurements were not taken and so when the showed up, it didn't fit right. They tried to make it work with original slab. Inconsistent over hang and gap along wall. While this was fixed the best they could get it, I was never 100% happy with the results. 5 months later, the seem popped. I've given ample opportunities to fix it. They tried once and left before I could approve results. I notified them same day that I wasn't happy with seem. I've been trying to get them back to rectify the issue but they have no showed on me twice and are now not responding. I've had another company provide opinion and was told the slab would need to be replaced to make it look right.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.