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Business Profile

Dentist

Aspen Dental Owned and Operated By Lakireddy Dental LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental Owned and Operated By Lakireddy Dental LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental Owned and Operated By Lakireddy Dental LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I was quoted $6449.00 for both upper and lower dentures from **** the office manager who talked me into splitting up in 2024 and 2025 to save money.

      I paid the full amount when I had lowers done on Oct. 31. When I returned in January for my uppers they said I owed $3500 more. Asked to speak to **** but he was not there after waiting an hour I decided to cancel and asked to have him call.

      After no call I called back and he was always busy left several messages and when he finally called back he set up an appointment to speak with him at the office. When I showed up he would not see me.

      Called corporate explained everything to them they suggested and put a request for the regional manager to call however after waiting 3 weeks I called back and they said that the regional manager would not be reaching out per notes.

      Asked for a refund per their satisfaction guarantee was told to speak with **** after several calls **** finally responded today and said that he would email the form which he never did. During the call I asked for the owners name of this franchise the response was a dentist.

      I have never heard of a business refusing to have a regional manager call you or not give information unless they are fraudulent and ripping people off.

      I would suggest any new patients thinking of going to Aspen dental to run and dont look back, dont get taken like I did.

      Customer Answer

      Date: 02/26/2025


      **** ******* <***********************************************>
      Attachments
      9:25 AM (32 minutes ago)
      to disputeresolution

      Please see the attached release form.

       

       

       

      Thanks,

      **** *******

      Property Manager

      Cell: **************

       

      A picture containing text

      Description automatically generated

      ***********************

      Business Response

      Date: 02/28/2025

      February 28, 2025


      RE: Acknowledgment of Complaint Case No. ********


      Dear *********************** are writing to acknowledge receipt of the complaint filed by *************** regarding their experience at the Aspen Dental branded practice located at ******************************* ****************** which is independently owned and operated by Lakireddy Dental LLC.


      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient to discuss the details of the complaint and work towards a mutually agreeable solution.


      We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.


      Sincerely,
      ****** ********
      Risk Specialist, Liability Claims
      **********************
      On behalf of Lakireddy Dental LLC

      Customer Answer

      Date: 03/03/2025

      ****************The regional manager refuses to call even though we are having issues with his office manager. They still cannot provide proper information as to why the office manager quoted a price in full which was paid. They however are wanting another $3500-$3600 dollars to complete service. We have transferred to another office and hopefully not owned and operated by the same company. We want answers to our questions however they refuse to give us any information or documentation to justify costing another $3500-$3600 more. I understand mistakes can be made but for it to be thousands of dollars is not ok.

      Regards,

      ******* *******

      Business Response

      Date: 03/13/2025

      This complaint is under review.

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Summary of Events

      I went to the Aspen Dental office in ************, ** in May and it was determined that I needed a crown.  Payments were made of approximately $2,600.  They took X-rays and did all the measurements to order the crown.  Due to my work schedule this summer, it was hard to find a time when I could come into the office to have the crown installed.  Once a time was found and an appointment was made, I received a call from them stating that the appointment had to be cancelled because their part-time dentist didnt show up at their office.  Another time I went in for the installation of the crown and they told me they couldnt find it.  It was lost.


      On September 4th, I went in and the crown that they had remade didnt fit.  The dentist said it wasnt made correctly so they did all the measurements all over again.  Finally, they fitted me with a temporary crown and said they would have a new crown made and send it to the *************** Aspen Dental office for fitting.


      The next day I moved from the ********, **** area back home to ***************, IN.  Later in the day, the temporary crown fell out.  My dad called the Aspen Dental office in *************** to see if they would reinstall the temporary crown.  They refused, saying they dont work on anything from another Aspen Dental office.  They also said they had heard nothing from the ************, ** office about a new crown.
      My dad called the ******************* to see when the new crown would be ready.  When they couldnt give them an ETA, he asked them to cancel the order and refund our money.  They said they couldnt do that since the crown had already been ordered.


      Regarding the temporary crown that fell out, I had two separate dentists in *************** examine it and they told me that it was completely misfit, and in addition, the cement used was not the correct type.  I can only guess that whenever the new permanent crown would be received, it too would not fit given the fact the temporary crown was not fitted properly.


      It is now well over a month since my last visit to the ******************* and I have received nothing from Aspen Dental.  No crown and no estimated time it would supposedly be delivered.  I finally made an appointment on 10/21/24 with a local dentist to get a correctly fitting crown made.  I will be able to walk out of the office after 2 hours with a brand-new crown.


      I know Aspen Dental incurred some expenses so I would be satisfied to only receive half of the money paid to them although due to their total incompetence, a 100% refund would be more than fair.


      Thank you for your consideration.


      **** *****

      Business Response

      Date: 10/17/2024

      ************ 

      Dear *** or Madam, 

      We are writing to acknowledge receipt of the complaint filed by **** ***** regarding their experience at  the Aspen Dental branded practice located at **************** which is independently owned and  operated by Lakireddy Dental LLC. 

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the  issues raised. A team member from that office will then be reaching out directly to the patient to discuss  the details of the complaint and work towards a mutually agreeable solution.  

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and  businesses and take this matter seriously. Rest assured that we will make every effort to rectify the  situation and provide a positive outcome for the patient. 

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to  this matter. 

      Sincerely, 

      ****** ****** 

      Regulatory Relations Specialist 


      Customer Answer

      Date: 10/31/2024

      Aspen finally did send me a refund.  You may mark this complaint as resolved.

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Hello, 

      On March 27, 2024 I had paid $50.00 for a hygienist appointment scheduled for March 28, 2024 at 4 PM with Aspen Dental Pickerington location (address ***** ***************** ** ** ***** ************* ** *****).

      However, the appointment was cancelled the day of and I asked for a refund to be processed the same day. When I checked on the status of my refund a week later I was told that the claim from my dental insurance provider ****** ********* was denied. I then contacted my provider and got a new claim to be processed.

      When I called ****** ********* on April 29, 2024 I was informed that the claim was processed and approved and was cashed electronically on April 22, 2024 to the Pickerington Aspen Dental location. However, Aspen Dental office says that I still have a balance with them even though they are in-network and insurance provider shows that my approved claim states that I do not owe them anything.

      I simply wish to receive a $50.00 refund from the Pickerington Aspen Dental for services not provided and for them to contact my insurance provider ****** ********* (PPO # ************** / DHMO ####-###-####) to sort out the claim issue. Best, ********* *****

      Business Response

      Date: 05/02/2024

      We are writing to acknowledge receipt of the complaint filed by ********* ***** regarding their experience at the Aspen Dental branded practice located in Pickerington, OH which is independently owned and operated by Lakireddy Dental LLC.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient within the next 5 business days to discuss the details of the complaint and work towards a mutually agreeable solution.

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to this matter.

      Sincerely,

      ******* *******
      ********** ********* ********** ***** ****** *********** **** ** ****** ** ********* ****** ***

      Customer Answer

      Date: 05/02/2024

       it is not an acceptable resolution on what has been an ongoing issue for over a month now. Again, I simply wish to be provided the $50 refund for services not provided (I.e., cancelled hygienist appointment).

      As demonstrated by the provided documentation, my insurance provider ****** ********* has approved the claim to Pickerington Aspen Dental (an in-network provider) and as such I have no remaining balance. I am unsure what the issue is with the money (sent April 22,2024) from ****** ********* not appearing in Pickerington Aspen Dental’s system, but again this is an issue between the Aspen office and ****** *********. 

      Once again, here is ****** *********’s contact information (PPO # ************** / DHMO ####-###-####) for the Pickerington Aspen Dental office to use to reach out to them sort out the claim money issue.

      In the meantime, I wish for Aspen Dental to process a refund for the $50 I had paid towards the subsequently cancelled hygienist appointment.

      Regards,

      ********* *****

      Business Response

      Date: 05/03/2024

      This complaint is under review.

    • Initial Complaint

      Date:03/25/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 24,2024 I had an appointment for a tooth that needed to be pulled. Before I left to go home they sent me to the payment area, because you have to either pay half upfront or pay in full. I have always paid in full, as I did this time. I payed 149.00 to have a tooth pulled the following week and the payment included the cleaning I had two weeks later. I had mentioned that they over charged me back in July but the lady said that was still pending in her system. They charged me 111.00. I do have delta dental plus insurance through my employer. The statements I received in the mail from Delta dental they said I only owed 23.00 for Julys visit and 30:00 to pull my tooth and then 23. For the last cleaning. They also billed me again for the last cleaning which was part of what I had already paid.

      Business Response

      Date: 03/27/2024

      ************

      We are writing to acknowledge receipt of the complaint filed by ********* ******* regarding their 
      experience at the Aspen Dental branded practice located in Lancaster, OH which is independently owned 
      and operated by Lakireddy Dental LLC.

      Upon receiving the complaint, the office that treated the patient will initiate an internal review of the 
      issues raised. A team member from that office will then be reaching out directly to the patient within the 
      next 5 business days to discuss the details of the complaint and work towards a mutually agreeable 
      solution. 

      We appreciate the Better Business Bureau's role in facilitating communication between consumers and 
      businesses and take this matter seriously. Rest assured that we will make every effort to rectify the 
      situation and provide a positive outcome for the patient.

      If you have additional questions, please do not hesitate to contact me. Thank you for your attention to 
      this matter.


      Sincerely,

      ******* *******
      Regulatory Relations Specialist
      Aspen Dental Management, Inc.
      On behalf of Lakireddy Dental LLC

      Customer Answer

      Date: 04/08/2024

      I have not seen or heard from aspen dental since mid week and they said they would call a give me more information on what happens next. I was told they would call me back the next day. I am afraid if I  approve this they will not resolve the matter. 


      Regards,

      ********* *******

      Business Response

      Date: 04/18/2024

      This complaint is under review.

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pd in full for my services.I used for payment a cashier check from my bank.I have spoke at least 6 times and have went thru a lady named ******* !! Aspen dental rec. picture of my bank I have fought this since Nov. of 2022. I am supposed to get my permanent bottom teeth within 4 months… I can’t get them without this bill is settled. I am sick over this . Please look into

      Business Response

      Date: 05/18/2023

      ****************

      Thank you for the opportunity to respond to the complaint filed by ********* *********** on behalf of the  Newark, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC. We will be  responding to the consumer directly on this communication.  

      The Aspen Dental network is committed to breaking down barriers to care. Each independently owned  and operated location and care team has the autonomy to work with patients, so they receive quality  care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are  raised, living into our commitment to say “Yes” to quality oral care.  

      I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to  federal privacy laws.  

      Sincerely,  

      ***** ******  

      Manager, Regulatory Relations  

      ***** ****** *********** ****   *** ******* ***** *******   **** ********* ** *****   ** ****** ** ********* ****** ***  

      Phone: ###-###-####  


    • Initial Complaint

      Date:05/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had dental work done at: Aspen Dental Owned and Operated By Lakireddy Dental LLC ***** ********* ******* ** *** **** ************* ** **********  We paid in full via ******** ****. Then we paid ******** **** in full. $6610.15 They are asking me to pay again for this bill we already paid off

      Business Response

      Date: 06/09/2022

      Dear Sir or Madam:

      Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the Pickerington, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC.  We will be responding to the consumer directly on this communication.

      The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care.  Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.

      I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

      Customer Answer

      Date: 06/21/2022

      Consumer contacted BBB by phone, stating the business has not contacted her as they indicated in their response. Consumer said Mr. ****** paid the bill in full through ******** **** credit card account for the services she received through by Aspen Dental for $6,610.00. The ******** **** credit account is in Mr. ******' name only, not *******. Consumer stated Aspen Dental is also trying to charge ****, her heatlh care program, for the full amount of services under name Dr. ***** ***. Consumer said Aspen Dental is still billing her separately for services for her visit, which is paid in full through ******** ****. Consumer will fax copies of all ******** paid in full bill, letter from **** indicating Aspen Dental was also charging her health care provider for the services and the billing statement she received from Aspen Dental stating she owed over $2,000 for services already paid for.

    Aspen Dental Owned and Operated By Lakireddy Dental LLC is NOT a BBB Accredited Business.

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