Complaints

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car from Car n credit from day one the car has been giving me problems car n credit had the car more than I did due to the problems on Nov 10th I took the car up to my mechanic to see what was wrong with it he because it was making a loud noise under the hood when I turned my wheel he told me that my timing chain was bad he checked my oil told me that was oil was still clear & good I called up to the dealership that day told ****** what my mechanic told me Monday the 13th I had my car towed up to Car n credit because it wasn’t safe to drive on the highway the car had been sitting in front of my home since my mechanic told me the problem Monday afternoon & evening I called over to service to get updated on my car ****** called me & told me I wasn’t allowed to get updated on the car cause my name ain’t on the bill they finally called me back two days later about my car saying that the engine blew due to no oil in the car LYING they did not want to fix my car when I still had a week left on my warranty she also tried to tell me how many miles I drove when they had that car at the shop more than I had it almost three months later I’m out of a car and my money I spent

  Business response

  11/17/2023

  Customer purchased unit on 8/21/2023 and she took it to ********* to get an oil change on 8/22/2023. Customer had unit towed in and we had a mechanic look at car and the mechanic said the unit was low on oil, only had about a quarter quart.  We called ********* to see what mileage was on the unit when she got the oil changed and to see if they require an oil change every 3000 miles and she had the oil changed ********* noted the mileage at 159862 and when she towed the car in the unit had 164080 miles on it, so ********* said she was more than 1200 miles over on the oil change.  The warranty states that it is a 3 month or 3000 mile warranty, whichever comes first and she was over on mileage, so the warranty had expired.

  Customer response

  11/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

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