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Business Profile

Auto Parts

PFYC.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for PFYC.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PFYC.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • PFYC.com

      11800 Salem Warren Rd Salem, OH 44460-7631

    • PFYC.com

      3020 Issaquah Pine Lake Rd SE # 35 Sammamish, WA 98075-7253

    • PFYC.com

      3835 Leffingwell Rd Canfield, OH 44406-9109

    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for the company and have not heard anything back from them. They do not answer phone calls or reply to emails. Have not heard anything about product being shipped.upon investigation, I found out that the company has many complaints about them.

      Business Response

      Date: 03/26/2025

      These are on backorder for 30 days. Would you like to wait?

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding a recent purchase of TPMS sensors from RPI Designs LLC. The product was advertised as being pre-programmed and ready to install. I had the sensors professionally mounted onto my vehicle. However, once installed, I was unable to detect or pair any of the sensors using my TPMS learning tool—a tool that functions correctly and has been verified on my other vehicle (a 2015 Chevrolet Silverado). After extensive troubleshooting—including multiple relearn attempts, test drives, and manual activation attempts—I concluded that the sensors were likely not programmed. I then acquired a Smart Sensor Pro+ diagnostic tool, which confirmed that none of the sensors had been programmed. This supports my position that the product was not as advertised. I contacted RPI Designs via multiple emails, detailing the issue and providing all relevant information. I also informed them that the sensors had not yet been removed but would likely be damaged upon removal due to the design of the wheel mount. Despite this, I was told that because the sensors would be “damaged” and were “non-returnable,” they would not issue a refund or provide further support. As a result, I am now facing the cost of removing the tires, replacing the sensors, and remounting everything—all because the product was not delivered as described. I believe RPI Designs should take responsibility for this issue and offer a full refund for the faulty sensors they sold. Desired Resolution: I am requesting a full refund for the TPMS sensors that were not pre-programmed, as promised in the product listing. I would also appreciate if the company acknowledges this error and reviews their product quality control and customer support procedures to prevent this from happening to others.

    • Initial Complaint

      Date:03/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 16 2025 ordered parts and have had no response to communication messages and phone calls for updates on the parts to get ETA on my parts

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company refuses to cancel my order and refuses to ship item. Its been a month now website says no longer than 10 days item was $109.12when I tried to contact them, they blocked me. Last week they told me it shipped never got tracking information never got item.

      Business Response

      Date: 02/11/2025

      It looks like the order has been cancelled and the funds will show in 3-5 business days 

      Customer Answer

      Date: 02/12/2025

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ********

       

       

    • Initial Complaint

      Date:12/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the PFYC website, there was a listing for a Corvette C8 Z06 Conversion High Wing, within the product description it indicates availability of multiple finishes, including carbon flash. I placed an order for this part, however, the website did not have an area for color selection, so I followed up with an email indicating my color preference of black carbon flash. This email was sent right after placing the order on December 1, 2024. I did not receive a confirmation response. On December 4, 2024, I received an order status update requesting that I review the order for accuracy. Again, I requested confirmation of the color choice of black carbon flash previously submitted. On December 6, 2024, I received a response from custom service indicating the item had been shipped, but no definitive confirmation of the color. On December 12, 2024, I received the item in the incorrect color (visible carbon fiber NOT black carbon flash). I immediately contacted customer service advising of the error and requesting a shipping label to return the item for replacement with one in the correct color. The reply indicated I would be responsible for all shipping costs and possibly a 20% restocking fee even though the error was completely their doing. Their rationale is I should have looked at the photograph and made an assumption of what the product would look like. Now, PFYC has modified the website an added "carbon fiber" to the product title. In addition, my purchase invoice was also change the add this additional descriptor. Fortunately, I have screenshots of the original webpage and invoice.

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a rim (wheel) from the company on 10/25/24, and I received the item on 10/29 damaged. I contacted the company via email and was told that I had to ship the item back to them (out of my own pocket). The item was shipped back to the company on 11/4 and the item was confirmed delivered on 11/6 and I have yet to receive a refund. I contacted the company via email twice with no response.

    • Initial Complaint

      Date:08/26/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 24th, I ordered a product from RPI Designs. It was advertised as a "GM Part" (General Motors) that is painted to match. There are no returns on custom painted parts. RPI designs did not use a "GM part" as advertised. The only reason I purchased from them is because they advertised that it is a "GM part". They lied in advertising and I deserve every penny back that I paid.

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 8/12/24 I ORDERED A DOOR LOCK KIT FOR AN 85 CHEV CORVETTE AND HAVE NOT RECEIVED ANY CORRESPONDENCE OR THE PART I ORDERED

      Business Response

      Date: 08/20/2024

      This not our business, you are most likely looking for 

      RPI Designs LLC DBA MadisonMotorParts

      In *****, ****

      **************

       

      Thank you,

      ***** Madison

      Business Response

      Date: 08/22/2024

      The item you ordered is expected to be back in stock by the end of next week. Do you want to wait?

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a computer chip module for 2013 GMC Duramax and was sent a module for a 2017-2020 and it will not work on my truck. I want to the company to get in contact with me so I can send the item back for a full refund. I sent many emails and numerous phone calls and left many messages with no response.

    • Initial Complaint

      Date:03/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased and was charged for corvette rocker skirts. I was told after I inquired they would be shipped in 4-6 weeks. I wasnt made aware it would take that long when I purchased them and called again and was told 6-8 weeks. I asked for a refund but I have not received one. I protested through my bank but unsuccessfully. This company should not be allowed to operate as they do and from reading other reviews, its a common practice with them.

      Business Response

      Date: 03/11/2024

      You filed a chargeback and we advised you we could refund you right away if you cancelled the chargeback but you refused to do so. We are unable to refund since there is a chargeback 

      Customer Answer

      Date: 03/11/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

       

    PFYC.com is NOT a BBB Accredited Business.

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