ComplaintsforPFYC.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
ON 8/12/24 I ORDERED A DOOR LOCK KIT FOR AN 85 CHEV CORVETTE AND HAVE NOT RECEIVED ANY CORRESPONDENCE OR THE PART I ORDEREDBusiness response
08/20/2024
This not our business, you are most likely looking for
RPI Designs LLC DBA MadisonMotorParts
In *****, ****
**************
Thank you,
***** Madison
Business response
08/22/2024
The item you ordered is expected to be back in stock by the end of next week. Do you want to wait?Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a computer chip module for 2013 GMC Duramax and was sent a module for a 2017-2020 and it will not work on my truck. I want to the company to get in contact with me so I can send the item back for a full refund. I sent many emails and numerous phone calls and left many messages with no response.Initial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased and was charged for corvette rocker skirts. I was told after I inquired they would be shipped in 4-6 weeks. I wasnt made aware it would take that long when I purchased them and called again and was told 6-8 weeks. I asked for a refund but I have not received one. I protested through my bank but unsuccessfully. This company should not be allowed to operate as they do and from reading other reviews, its a common practice with them.Business response
03/11/2024
You filed a chargeback and we advised you we could refund you right away if you cancelled the chargeback but you refused to do so. We are unable to refund since there is a chargebackCustomer response
03/11/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a product for my truck from this company on 6/13/23 in the amount of $200.41. There is a 30 day money back guarantee on this product (displayed on their website). Received product on 6/17/23 and decided to submit a return claim as I didnt need the product. It took several days to get a response on the claim, but received one on 6/28/23. From that, I was told I would need to pay return shipping (which I am fine with) and they alerted me there would be a 20% restock fee. They advertise a 30 day money back guarantee yet are not returning all my money (20% restock fee), so they are falsely advertising. I want to return the item w/o a restock fee, which would be in alignment with the companys 30 day money back guarantee. I have had many emails with the company, but cannot get resolved.Business response
07/24/2023
Hi,
If you read our refund policy, you would see it is a 20% restock fee. I have attached the part where it states that
Customer response
07/24/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.it Clearly shows on product page that there is a 30 day money back guarantee. I am requesting full refund as advertised and I agree to pay return shipping
Regards,
*********************Initial Complaint
06/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a part from this company for $1144.75 on May 8 2023. Never received the product. Contacted company and they said they wanted 80 more dollars. I informed them I would like a refund. They stated 3-5 business days. It has been 14 business days and no refund as of yet. Have reached out and no response. I just want my money back. Please help.Business response
06/07/2023
I apologize about the delay. I just refunded it now. If you paid by card it will show in 3-5 days. If you used paypal, it will show immediatelyCustomer response
06/07/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Yall did a great job
Regards,
***************************
Initial Complaint
05/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a ** motorsports 1 3/4 super pro headers and x pipe c5 corvette order number ****** on Friday 5-12-2023 . It would not accept paypal so I used my card. After I ordered I had a question so I called no answer. I looked up the reviews after and saw that they are terrible and accurate. I have called every day with no answer. I also emailed wanting to know the shipping date with no reply . I emailed them back saying I wanted a refund on **** with no reply. The product is advertised on a corvette forum I see that Pfyc is updating advertisements daily on the site I have posted that I want a refund on there . This company I believe also goes under the name southern car parts its the same address and same terrible reviews. I am hoping the BBB can help me get my money back . This company should not be in business. It is now **** and still no response . I have contacted my bank about a transaction dispute.Business response
05/18/2023
This order is only 6 days old. They do have a lead time of more than a day as this customer does not like that it is not being shipped out immediately. We are in the process of refunding this and the funds will show in 3-5 business daysInitial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a product on 1/8/2023 and still have not recieved the order. **************** is horrible to get any information from. When they did answer an email on Feb 15th I was told they would check with the manufacturer and see if it shipped and if not I would be refunded. I asked for a refund 2/11/2023. Still not response since their response on the 15th. I was never informed of any back orders or issues with this product, the website also does not state anything about this product being delayed. I wish a refund for the product that was never delivered after nearly 2 months.Business response
03/06/2023
Hello,
We had refunded this on 2/27 and it takes 3-5 business days to show
Customer response
03/07/2023
Better Business Bureau:
I have received my refund.
Initial Complaint
01/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased caliber covers for my *************** the amount of ****** on 1-11-23 it still shows in process and I have called several times leave message and no reply. I would like my product and estimated delivery date or a full refund.order# ******Business response
01/19/2023
I do not have any emails from you. This item is currently backordered for a few more weeksInitial Complaint
01/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
First seen their website on C8 page said that product is available? That was back in August 2022, received my order December 8, 2022 to my excitement ended in disappointment. The product had diamond shaped imprint on the finish side. Called PFYC left message on K**** voicemail and sent emails to get response From b***** saying they get product from Gm that way. All Im asking for is an RMA# so I can start the return process for a full refund. Didnt want to go this route but Im left with no choice, no response no return emails. The product is not as advertised and cannot be put on my car. I am requesting a return label and a full refund.Business response
03/07/2023
We already emailed him RMA info and he was ok with itInitial Complaint
01/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a Vararam C6 Snake Charmer cold air intake on 12/22. I received a Gen 1 model while the current version on the market is a Gen 2. Would not have made the purchase had I known they were selling outdated parts.Business response
01/13/2023
can you please email photos of what you received?Tell us why here...
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
3 complaints closed in the last 12 months.