Business ProfileforSalem Propane

I called on January 9th to get my propane tank filled as I had 13% of fuel left. Gave them enough time to get me on their list. They didn't fill my tank and on January 18th I ran out. I called the emergency number on the morning of January 19th but it went to voicemail. The regular business phones just put you on an indefinite hold and their email's got bounced back. I ended up driving to their office at 9am on January 19th to plead with them to fill our tank. They replied they are doing the best they can, but it wouldn't be that day and most likely not the weekend. I once again called their emergency line on the evening of January 19th which promptly went to voicemail. It is Saturday January 20th and we have no heat and rely on some old kerosene heaters thank God I had kept. We always pay our bills and actually have a large credit with this supplier so it isn't the case we aren't paying out bills. This is unacceptable to do to people in the coldest snap of the year. From the looks of recent ****** reviews, we aren't the only ones with this problem. While Salem Propane is out filling customers that HAVE fuel, they are ignoring customers that have run out and need their help. UNACCEPTABLE IN EVERY SENSE OF THE ***** If not illegal, it should be!