Tuxedo Rentals
American Commodore TuxedoHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Tuxedo Rentals.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My groomsmen and I went into the American commodore in ****** mall in ***** **** and paid in full for our rental tuxes in February 2023. The stores have all closed now and not sure how to get a refund as the stores are not answering and there is no way to get ahold of corporate.Initial Complaint
08/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have a wedding November 25, 2023. On March 17, 2023 we booked our wedding party of 14 with American Commodore. We have a group of 14 men that have bought the tuxedoes. We were not notified of the store closure and have not received a refund. We have attempted to contact the store and corporate but all numbers are disconnected. We have seen on the news that all stores have closed. We spoke to the assistant manager from American Commodore and she shared that she was fired on Monday, 08/07/2023, with no notice.Initial Complaint
08/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Went to American Commodore Tuxedo to rent a tuxedo for a wedding on Sept 23 and put a $200.00 cash deposit down on the rental and when I returned to pay off the rental they were completely closed at the ***** ***** Mall in ******. I looked a little further into the mater and they have closed all their stores acrossed several states.Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 7/8/23 my fiancé and I attended an appointment for a wedding fitting. He was fitted, and paid $105.00. As of yesterday 8/7/23, every single American Commodore Tuxedo within the State of **** was unreachable. Our local store was closed with absolutely no notice, or response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
16 total complaints in the last 3 years.
1 complaints closed in the last 12 months.