Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/16/24 I purchased a used vehicle and was given a "we owe" to fix damage to the front end as part of my agreement. The dealership reached out quickly to schedule the repair and I brought the vehicle in on 8/21/24 for service. I sat in the waiting room for HOURS with my infant and finally received an update from ****** ***** that they weren't able to repair the damage, but that he would like to make arrangements to have the repairs done at another location and CPO my vehicle. I followed up via email with ****** on 8/27/24 to schedule this. On 9/3/24 ****** responded to my email and we agreed that I would drop off my vehicle on 9/10/24 and a loaner vehicle would be given to me. I received a call from ****** on 9/16/24 that my vehicle was done and ready for pickup. I picked up my vehicle, but did not receive any paperwork or documentation about the repairs. ****** told me that he was filing the paperwork to CPO my vehicle now that the repairs had been completed. On 9/24/24 I emailed ****** asking for an update on the CPO because I had not received anything. He responded and told me he was "getting it finished through Nissan and it could take 10-14 days". He told me he would provide an update the following day (9/25/24). I received no further response and emailed ****** on 10/15/24 for an update. I received no response and emailed on 10/24/24 for an update. I received no response again and emailed ****** on 11/6/24. I still received no response and emailed on 11/26/24 telling ****** I would be escalating further if I didn't receive a response. On 11/27/24 ****** responded, sent me a "checklist" for CPO certification that he stated "Nissan North America finally authorized" which was dated 11/27/24 and signed by ****** and ******* ** ***** He told me he was submitting it to Nissan to store in my filing records. He also told me I would be receiving mailed documentation within 30 days. I have received nothing in the mail and Nissan told me my vehicle was not CPO'd.

  

  Business Response

  Date: 02/28/2025

  ello,
  Nissan of Streetsboro (NOS) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  We appreciate your patience as we work to resolve this matter. The customer brought the vehicle to NOS for the front bumper clips being unsnapped and broken.  NOS service team replaced the bumper clips but unfortunately it did not repair the total issue.  The vehicle was sent to iGear to repair the framing and bracketing repairing the damages.  A CPO was submitted to Nissan, it then was given to finance to complete the rest of the process.  The customer was notified that everything had been submitted and was presented with a copy of their CPO checklist. Service Manager, ****** *****, was told the vehicle had been authorized.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  Best Regards,
  Nissan of Streetsboro 
  Customer Service Department

  Customer Answer

  Date: 03/03/2025

   I am rejecting this response because:

  According to the business - "A CPO was submitted to Nissan, it then was given to finance to complete the rest of the process.  The customer was notified that everything had been submitted and was presented with a copy of their CPO checklist."

  Yes, I received a "checklist" which means nothing. I have attached it here, it is not signed by me, the customer. The last email from the service manager said I would receive a packet in the mail regarding the CPO and I have received nothing. I have not been provided with proof that the CPO was submitted and when I followed up with Nissan Consumer Affairs because the service manager will not respond to my emails, I was told that no CPO was submitted or authorized on my vehicle. I also asked for proof from the business that the repairs were actually completed after not having my vehicle for a week, and again, I was not provided with anything. 

  
  
  

  
  

  

  Business Response

  Date: 03/17/2025

  Hello,
  Nissan of Streetsboro (NOS) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter. Please see the customers completed CPO attached. 
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  

  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It is unfortunate that I had to go this route to get a response from the business. Thank you for your assistance in resolving.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My story is quite long as I have a documented a detailed history of interactions with nissan of streetsboro and my problems. Long story short is they sold me a 4-door car with 3 working doors. Upon asking them to investigate this issue and get it fixed, I was given the complete run around. It took multiple days, almost a half-dozen employees and many phone calls JUST to schedule an appointment because everyone was just passing the problem around to the next person. Rising to the level of nissan's corporate office, I spoke with an associate multiple times about my issues and I thought things would be handled appropriately. But after hearing the resolution of them selling me a 3-working-door car is that they would do nothing whatsoever to fix it, I am left disappointed again. The customer service was absolutely abysmal and I've never experienced anything worse. They made it clear they don't care about customer service and just want to SELL. I can share extensive details if needed (not enough space here). I respond most quickly via email - ***************** Thank you.

  

  Business Response

  Date: 10/11/2024

  Hello,
  

  Nissan of Streetsboro (NOS) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter.  Unfortunately, because the customer currently has an open case with Nissan Customer Affairs, Nissan of Streetsboro has to wait for the approval or denial before moving forward with the repair on the vehicle. Please note that NOS has no control over whether Nissan Customer Affairs denies or approves the repair; the vehicle is also currently out of the Nissan Warranty period. 
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 10/11/2024

   I am rejecting this response because:
  
  
  Nissan of streetsboro is lying, which doesn't surprise me considering the monumental hassle I had to endure just to make an appointment with them, thus causing this entire situation. I do not have an open case, this is a tactic designed to delay this case in hopes I will get frustrated and give up, which I won't.

  The final contact and conversation I had between myself and Nissan consumer affairs (NCA - nissan corporate) was on 10/2 at 11:47am. I filed this inquiry later that day, meaning my case was already closed then. This all came after I got off the phone with NCA and they gave me their decision to do absolutely nothing to fix the broken car they sold me, or address the fact that it took speaking to FIVE different associates just to schedule an appointment and the final person who just straight up lied to me saying "just bring the car it and we will take care of it" (because the first 4 people I spoke to couldn't help me, didn't call me back ever and passed me around to anyone else in the dealership who wasn't themselves), the ridiculous $200 diagnostic fee which still took almost an hour to figure out, somehow (even though I literally told them what the problem was, there was no need for a diagnosis, there was a need for work) so then I left the dealership after paying $200 for ABSOLUTELY ZERO WORK.

  NCA gave me ZERO evidence or response from the dealership on my matter. It was simply, "Nissan isn't going to do anything at this time." That was it.

  On the day of the car purchase, I wrote a check for the full car price amount. I didn't want to finance and have a loan+interest, so I bought the car. And when you buy a car and spend good money for it, you expect simple things like all 4 doors to be working on your 4-door car. Something that was most likely intentionally hidden, as this would be a very simple and ROUTINE check before a car goes to the market, one would think...

  My resolution is to have my car door fixed, because who in the world would by a 4-door car and be happy that only 3 of the doors are working.
  

  

  Business Response

  Date: 10/18/2024

  Hello,
  Nissan of Streetsboro (NOS) appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  

  We appreciate your patience as we work to resolve this matter. Unfortunately, If Nissan Consumer Affairs has denied coverage, there is nothing at a dealer level to override that. NOS provided the documentation to Nissan for the matter as requested.  It is up to Nissan North America, Inc. to provide the customer with this information.
  

  Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  

  Best Regards,
  Nissan of Streetsboro                                                                                                                                                                                                                                                                                                                                           Customer Service Department

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan wants me to pay $1500 to fix a part on my 2022 Nissan pathfinder that they broke. I took it in to get a sensor fixed (for free as it was broke when I purchased the car) then after I get my car back I notice my mirror no longer sets in place. It just moves any direction it wants, even with resetting it. I was told it would be covered under warranty the first few times I went in. **** told me they didn’t want to replace the mirror until they run through a list to check everything else first. Which was fine but we ran through a ton of stuff. The last time I had them looked at it **** told me he would give me a call when they have the armada rental back. I waited almost 3 months with no phone call. I went in today randomly and got told it’s $1500, just for a mirror that I was originally told would be covered.

  

  Business Response

  Date: 09/05/2024

  
  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your patience as we work to resolve this matter. Our records indicate that the customer came into our store 8/27/24 however, no free repair was implied or promised. Unfortunately, the mileage on the vehicle exceeds the amount that is covered under Nissans factory basic warranty. We have provided a printout of all the vehicle repair request from the customer that they have utilized. The Customer’s DBS is attached.
  
  NOS has provided costs and availability of the part and repair to the customer, which the customer denied. Please see attached for copies of the Repair Order showing replacement of switch for last repair and the DBS including mileage and all other data.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  
  Customer Service Department

  Customer Answer

  Date: 09/05/2024

   I am rejecting this response because:
  
  If you guys broke something while working on my car for another problem, it is expected to be fixed for free (covered or not). I will never shop here again, and I surely won’t recommend any one to shop there. You guys are lying and trying to cover everything up, over a mirror that you broke. This is seriously unprofessional. 

  

  Business Response

  Date: 09/13/2024

  Hello, 
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.

  We are currently researching the customer’s complaint and are working diligently towards a resolution; we require additional time to conduct a thorough investigation in order to provide a comprehensive response that meets both our commitment to customer satisfaction and the high standards set by the Better Business Bureau. We believe that by requesting this extension, we can provide a more detailed and well-considered response that will address all aspects of the complaint comprehensively. Therefore, we kindly request that you grant us an extension of ten additional business days, allowing us until 9/25/2024 to submit our response to the customer's complaint.

  Thank you for your attention to this matter, and we look forward to working collaboratively with the Better Business Bureau to address and resolve this complaint effectively.

  

  Business Response

  Date: 09/25/2024

  [[BBB transcription via email]]

   

  Hello,
  
  We appreciate your patience as we work to resolve this matter. Our service manager has reviewed this issue and has determined that our service dept has not caused any damage to the vehicle. The vehicle is out of warranty and has been repaired in good faith. The damage to the vehicle is outside of its aftermarket warranty that was purchased. Therefore, there is nothing else we can do for the customer.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 09/27/2024

   I am rejecting this response because:
  
  My car did not just magically break RIGHT AFTER getting it serviced by you guys. Such an awful customer service. I honestly cannot wait to get rid of this car. 

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One purchase of 2020 jeep gladiator they were supposed to give me tires and alignment per a work order Work was never done I paid for tires and alignment and they will not reimburse me nor did they ever try to reach out to preform services

  

  Business Response

  Date: 07/02/2024

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your patience and sincerely apologize for the inconvenience. We will reimburse the customer $724.69 for the work completed on their vehicle.  Please allow 14 business days for the check to be issued and mailed to account for the holiday.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Murano on February 29, 2024. Negotiated the deal and signed the offer sheet. Later, Jarod from finance came out to suggest I enroll in Smart Pay. His explanation was that by making two 1/2 a month I would save on interest. (He neglected to mention that there was a $300 fee. (Fortunately, I was able to cancel this before I had to pay it.) Later I was presented with the paperwork via an IPad. I was asked to sign in one spot and that would be used to complete all the forms. Then I was shown the signature part of the forms, and I did not receive a copy of the paperwork until I had paid my downpayment. At home that evening, I reviewed all the comments and discovered that the dealer had added a service contract costing $2799. At no point during the discussion with the salesperson was service contract ever mentioned. March 1, I called Jarod for an explanation and requested a copy of the offer sheet I signed, and a copy of the promised 2-year maintenance agreement. He had no explanation for the service contract and did not mention I had the right to cancel it. To keep this short. I went through many calls and left messages without any return calls. I called the national office and filed a complaint. They told me my car was not the one listed on the service contract. So now I really wanted a refund. After a couple more weeks of no return calls I finally talked to Mark on March 20. That same day I got a doc u sign form from Jarod to cancel the contract. I completed it that day. Several more weeks of messages and no return calls passed. April 24, I filed another complaint with national office. They told me that the service contract had not been cancelled. They said they will cancel. What I want: $2799 credit sent to bank, refund of sales tax ($223.92), refund of interest (8.46%) that I have paid for 2 months while the dealer failed to act on my request to cancel, a copy of the signed offer sheet, clarification on promised maintenance agreement.

  

  Business Response

  Date: 05/02/2024

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the inconvenience caused by the delay. According to our records, we have issued a refund of $223.92 to you for the difference in taxes. Moreover, as of May 1, 2024, we have confirmed the warranty cancellation, and will issue the remaining refund this month.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 05/03/2024

   I am rejecting this response because: 

  1)  I raised the issue about the service contract on March 1.  I see that you said the contract was canceled but the money has not been deposited in the bank loan. I have been paying over 8% interest for two months.

  2) I asked about the maintenance agreement. I was promised a 2-year agreement. But I have no details on what it covers and whether it can be used at another dealership.

   
  
  

  
  

  

  Business Response

  Date: 05/14/2024

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for any inconvenience caused by the warranty cancellation. As a gesture of goodwill, we would like to offer an additional $100 as compensation for the delay which will be sent via check. Please note the maintenance agreement is valid ONLY at Nissan of Streetsboro for oil changes.
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 05/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nissan Pathfinder 2012 on September 9th 2023. I wanted to cancel the extended warranty so I called NIssan Streetsboro. I spoke to ***** on October 6,2023 at 9:57 AM on my call history you will see it highlighted he advised me that I can certainly have the extended warranty removed and that I would have to pay for my own car repairs. He also explained the money would be refunded to my bank Westlake and the amount would update on the principal amount of the vehicle. I asked him if he would process it to me and send confirmation he said that it will come through docusign to remove. I sent an letter via USPS after my phone call with ***** confirming it will be cancelled as well which I attached. I received a voice call from ***** at Kia Streetsboro on October 9th 2023 at 11:19am advising that she will be sending me a cancellation email through docusign and to sign it and the money will go back to westlake financial and she will make sure it is cancelled. I attached the voicemail as well as the document she advised me to sign. I called ***** on 10/18/23 to see why my bank haven't received payment I was told it was denied which is not right because I was promised I was going to be refunded. I would like the amount of $2650.00 to be refunded.

  

  Business Response

  Date: 10/24/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  A check request has been sent to our accounting department for processing. We apologize for any inconvenience this issue may have caused.
  
  At this time, we believe all customer concerns have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 10/26/2023

   I am rejecting this response because: please advise the time frame when I will be refunded for the $2650.00 as per attachment from ***** in financing and ***** at Nissan kia 
  
  
  

  

  Business Response

  Date: 11/08/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  As of October 30, 2023, we have spoken with the customer and reached an agreement to refund the warranty back to the lienholder. We anticipate delivery of the check within 7-10 business days.
  
  At this time, we believe all customer concerns have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 11/13/2023

   I am rejecting this response because: I still haven't received the payment that was discussed. 
  
  
  

  

  Business Response

  Date: 11/21/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary service and support for our customers.
  
  As of November 21, 2023, Fifth Third Bank has informed us that the check has been received and cashed. We apologize for any inconvenience this situation may have caused.
  
  At this time, we believe all customer issues have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

• Initial Complaint

  Date:10/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold dealership car at beginning of last month still have not received check. I have reached out too the dealership multiple times and of course always get a run down of how the dealership doesn’t make the checks out. Check amount is for $7736.01

  

  Business Response

  Date: 10/19/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the delay our check request process can take anywhere from 7-10 business days. A check has since been issued and record shows as being delivered on October 5th, 2023.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any remaining questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

• Initial Complaint

  Date:09/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Nissan Titan from the Nissan of Streetsboro over the phone and internet. I showed up and signed the paperwork put $1000 down and said I'd pick it up in 3 days. 3 days later I called an hour ahead to give them time to prepare the truck. When I got there they couldn't find the key. Half an hour later they found it and I left. The truck was on a quarter tank of gas even though they told me they'd fill it up. When I got home I noticed there was no hitch although it was advertised with a tow haul package. While inspecting the hitch hookup I discovered they took the spare tire and sold it without one. They ignored this when I called and a manager refused to speak with me. I signed an agreement to pick the license plates at the dealership and I called this week to find out where they were and they explained they did not purchase them. I have tried to contact them by all means necessary to find out why they didn't fulfill their part of the contract and again they have blocked me and managers will not acknowledge that they did not fulfill the contract.

  

  Business Response

  Date: 11/10/2023

  [BBB transcription via email]

   

  Hello,
  
   
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
   
  
  This vehicle was purchased on August 15, 2023. The title was processed on August 29, 2023, with ******* *** noted as the lienholder. We emailed the customer the memorandum of title and instructions on how to obtain plates on August 30, 2023. To date, the customer has not signed up or paid us for plate services. We have followed all procedures to satisfy this issue without further action needed by the customer.
  
   
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
   
  
  Best Regards,
  
   
  
  Nissan of Streetsboro
  
  Customer Service Department

  Customer Answer

  Date: 11/10/2023

   I am rejecting this response because:
  
  The signed contract was that Nissan of streetsboro would purchase plates and in the signed conrract the box was checked for cash on delivery. Nissan failing to uphold their part of the contract resulted in time off work to purchase plates and I was not notified that they failed on their part of the signed contract that was presented by Nissan of Streetsboro. 

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March 8, I was asked to come to this dealership for assistance with a $1000 of the downpayment. My family member did not have the required 1500 in order to secure a loan. Upon arriving I asked sales person if indeed the loan was approved and this is all that was needed. I was leaving the check and going on my way. The sales person asked that I just wait a few minutes they wanted to make sure that this was all that was needed. Long story short 3 hours later, the family member was not really approved and would only be approved with a co-borower. I explecitly said NO, I was not willing, I said at this point i would only be a co-signor. remember we are at the dealership for almost 4 hours now. I even went through the the lending rules with this sales rep as they try to explain this will make no difference to my credit report and explained that yes it would. Due to me believing that the 3rd set of documents that they had me sign would be accurate, and know this is done very controlled by the sales person with only one tablet between the two of us who had to read and sign, i believed that they had corrected all of the issues. (additional issues were her name with my income and social under her, addresses wrong, me listed as the borrower then a second time as co-borrower). Faast forward to today, I had no reason to look at this loan any sooner as it was not really my liability, I find out that they submitted the first set of docs making me the borrower, I am NOT even on the title, the loan terms are horrible because they have the other party on the loan, if i was financing this why would i have even added the other party my credit did not need them. I reached out to the Finance Manager today and was told they cant do anything about this. I say Fraudulant Loan Nissan you need to eat this.

  

  Business Response

  Date: 09/25/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have reviewed the documents and found no evidence of fraud. The customer was made aware that they were a co-signer and advised of their status of co-applicant and co-borrower on the attached documentation.
  
  At this time, we believe all customer concerns have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-***-****.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 10/05/2023

   I am rejecting this response because:
  The documents that they sent are Not the documents sent to auto lender. The dealership remember the transaction even turned around and made reference to the other borrower and then told me that they have a large legal team so go ahead and pursue this. I have requested the necessary documents from Capital One and still await receipt of those. This dealership did have us sign multiple times and we're trying to make me the borrower multiple times.
  
  

  

  Business Response

  Date: 10/10/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The paperwork provided to the lender is an exact copy of the deal jacket provided to the customer at the time of purchase. This contains a signed and acknowledged notice to cosigner and a credit application noting the co-signer as such. Please find the attached notice to cosigner for your review. 
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-***-****.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department
  
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan of Streetsboro sold me a Certified used 2019 Nissan Rogue. I purchased 1 year and 7 months ago. I have repeatedly taking this vehicle in to get transmission serviced. This is the third time and I was told last Monday that I needed to put tires on it, then they would service it, I have all the service repair information expected 1. basically there trying to get out of the transmission issue. I would like a new vehicle or all of my payments back. So I can purchase a new vehicle. I am a traveling medical assistant I need a reliable vehicle to get back and forth to work. I would really appreciate your assistance thank you kindly

  

  Business Response

  Date: 08/17/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  When this vehicle was brought in for inspection, we suspected the issue may be the wheel bearing. We advised the customer that their tires were chopped and making noise so to properly diagnose the wheel bearing noise, the tires would need replaced. Once the tires are replaced, we can diagnose the wheel bearing issue; please see the attached repair order for this vehicle regarding this issue. The customer informed us that they would take the vehicle to get tires elsewhere.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department
  
  

  Customer Answer

  Date: 08/18/2023

   I am rejecting this response because: a wheel bearing is the least thing to worry about the truck, is having acceleration issues this is the third time it the same sound and issue. That I have previously took the truck in in February tires are minor there is a major issue going on with the vehicle transmission. You can hear it driving and starting the vehicle. This Nissan is pretty much a lemon as far as the transmission. Whoever Certified this vehicle was wrong. At the point I will need a new car this Nissan isn’t going to last. 
  
  
  

  

  Business Response

  Date: 08/23/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have replaced this customer’s transmission and transfer case previously under warranty. If there was another transmission issue/failure, there would be ECM codes that we could use to diagnose the issue. Our technician that has been working on this vehicle is Master-Tech Certified through Nissan so we believe his diagnosis is accurate. We are willing to have the customer come in so that we can perform additional testing to confirm that there is a wheel bearing issue.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 08/24/2023

   I am rejecting this response because: I would like them to schedule  a service date through bbb and make sure that there is a mechanic who will not send me out in 10 minutes or the service manager should be there. You clearly can hear the noise. 
  
  
  

  

  Business Response

  Date: 08/29/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  Our Nissan-Certified Master Technician is available on Mondays to explain any issues the customer may have with the vehicle; our Service Manager ******* is also in on Mondays and will address any concerns. Please contact him at ************ to schedule an appointment.
  
  In the interim, should the customer have any additional questions or concerns, please contact our Customer Service Department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer Answer

  Date: 08/30/2023

   I am rejecting this response because: there is no solution .