ComplaintsforNissan of Streetsboro

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  One purchase of 2020 jeep gladiator they were supposed to give me tires and alignment per a work order Work was never done I paid for tires and alignment and they will not reimburse me nor did they ever try to reach out to preform services

  

  Business response

  07/02/2024

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We appreciate your patience and sincerely apologize for the inconvenience. We will reimburse the customer $724.69 for the work completed on their vehicle.  Please allow 14 business days for the check to be issued and mailed to account for the holiday.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at *************
  
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/27/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Purchased a 2023 Murano on February 29, 2024. Negotiated the deal and signed the offer sheet. Later, Jarod from finance came out to suggest I enroll in Smart Pay. His explanation was that by making two 1/2 a month I would save on interest. (He neglected to mention that there was a $300 fee. (Fortunately, I was able to cancel this before I had to pay it.) Later I was presented with the paperwork via an IPad. I was asked to sign in one spot and that would be used to complete all the forms. Then I was shown the signature part of the forms, and I did not receive a copy of the paperwork until I had paid my downpayment. At home that evening, I reviewed all the comments and discovered that the dealer had added a service contract costing $2799. At no point during the discussion with the salesperson was service contract ever mentioned. March 1, I called Jarod for an explanation and requested a copy of the offer sheet I signed, and a copy of the promised 2-year maintenance agreement. He had no explanation for the service contract and did not mention I had the right to cancel it. To keep this short. I went through many calls and left messages without any return calls. I called the national office and filed a complaint. They told me my car was not the one listed on the service contract. So now I really wanted a refund. After a couple more weeks of no return calls I finally talked to Mark on March 20. That same day I got a doc u sign form from Jarod to cancel the contract. I completed it that day. Several more weeks of messages and no return calls passed. April 24, I filed another complaint with national office. They told me that the service contract had not been cancelled. They said they will cancel. What I want: $2799 credit sent to bank, refund of sales tax ($223.92), refund of interest (8.46%) that I have paid for 2 months while the dealer failed to act on my request to cancel, a copy of the signed offer sheet, clarification on promised maintenance agreement.

  

  Business response

  05/02/2024

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the inconvenience caused by the delay. According to our records, we have issued a refund of $223.92 to you for the difference in taxes. Moreover, as of May 1, 2024, we have confirmed the warranty cancellation, and will issue the remaining refund this month.
  
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  05/03/2024

   I am rejecting this response because: 

  1)  I raised the issue about the service contract on March 1.  I see that you said the contract was canceled but the money has not been deposited in the bank loan. I have been paying over 8% interest for two months.

  2) I asked about the maintenance agreement. I was promised a 2-year agreement. But I have no details on what it covers and whether it can be used at another dealership.

   
  
  

  
  

  

  Business response

  05/14/2024

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for any inconvenience caused by the warranty cancellation. As a gesture of goodwill, we would like to offer an additional $100 as compensation for the delay which will be sent via check. Please note the maintenance agreement is valid ONLY at Nissan of Streetsboro for oil changes.
  Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-439-5721.
  
  Best Regards,
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  05/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Nissan Pathfinder 2012 on September 9th 2023. I wanted to cancel the extended warranty so I called NIssan Streetsboro. I spoke to ***** on October 6,2023 at 9:57 AM on my call history you will see it highlighted he advised me that I can certainly have the extended warranty removed and that I would have to pay for my own car repairs. He also explained the money would be refunded to my bank Westlake and the amount would update on the principal amount of the vehicle. I asked him if he would process it to me and send confirmation he said that it will come through docusign to remove. I sent an letter via USPS after my phone call with ***** confirming it will be cancelled as well which I attached. I received a voice call from ***** at Kia Streetsboro on October 9th 2023 at 11:19am advising that she will be sending me a cancellation email through docusign and to sign it and the money will go back to westlake financial and she will make sure it is cancelled. I attached the voicemail as well as the document she advised me to sign. I called ***** on 10/18/23 to see why my bank haven't received payment I was told it was denied which is not right because I was promised I was going to be refunded. I would like the amount of $2650.00 to be refunded.

  

  Business response

  10/24/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  A check request has been sent to our accounting department for processing. We apologize for any inconvenience this issue may have caused.
  
  At this time, we believe all customer concerns have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  10/26/2023

   I am rejecting this response because: please advise the time frame when I will be refunded for the $2650.00 as per attachment from ***** in financing and ***** at Nissan kia 
  
  
  

  

  Business response

  11/08/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  As of October 30, 2023, we have spoken with the customer and reached an agreement to refund the warranty back to the lienholder. We anticipate delivery of the check within 7-10 business days.
  
  At this time, we believe all customer concerns have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  11/13/2023

   I am rejecting this response because: I still haven't received the payment that was discussed. 
  
  
  

  

  Business response

  11/21/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau's communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary service and support for our customers.
  
  As of November 21, 2023, Fifth Third Bank has informed us that the check has been received and cashed. We apologize for any inconvenience this situation may have caused.
  
  At this time, we believe all customer issues have been resolved. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

• Initial Complaint

  10/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold dealership car at beginning of last month still have not received check. I have reached out too the dealership multiple times and of course always get a run down of how the dealership doesn’t make the checks out. Check amount is for $7736.01

  

  Business response

  10/19/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We apologize for the delay our check request process can take anywhere from 7-10 business days. A check has since been issued and record shows as being delivered on October 5th, 2023.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any remaining questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

• Initial Complaint

  09/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2022 Nissan Titan from the Nissan of Streetsboro over the phone and internet. I showed up and signed the paperwork put $1000 down and said I'd pick it up in 3 days. 3 days later I called an hour ahead to give them time to prepare the truck. When I got there they couldn't find the key. Half an hour later they found it and I left. The truck was on a quarter tank of gas even though they told me they'd fill it up. When I got home I noticed there was no hitch although it was advertised with a tow haul package. While inspecting the hitch hookup I discovered they took the spare tire and sold it without one. They ignored this when I called and a manager refused to speak with me. I signed an agreement to pick the license plates at the dealership and I called this week to find out where they were and they explained they did not purchase them. I have tried to contact them by all means necessary to find out why they didn't fulfill their part of the contract and again they have blocked me and managers will not acknowledge that they did not fulfill the contract.

  

  Business response

  11/10/2023

  [BBB transcription via email]

   

  Hello,
  
   
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
   
  
  This vehicle was purchased on August 15, 2023. The title was processed on August 29, 2023, with ******* *** noted as the lienholder. We emailed the customer the memorandum of title and instructions on how to obtain plates on August 30, 2023. To date, the customer has not signed up or paid us for plate services. We have followed all procedures to satisfy this issue without further action needed by the customer.
  
   
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
   
  
  Best Regards,
  
   
  
  Nissan of Streetsboro
  
  Customer Service Department

  Customer response

  11/10/2023

   I am rejecting this response because:
  
  The signed contract was that Nissan of streetsboro would purchase plates and in the signed conrract the box was checked for cash on delivery. Nissan failing to uphold their part of the contract resulted in time off work to purchase plates and I was not notified that they failed on their part of the signed contract that was presented by Nissan of Streetsboro. 

• Initial Complaint

  09/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On or about March 8, I was asked to come to this dealership for assistance with a $1000 of the downpayment. My family member did not have the required 1500 in order to secure a loan. Upon arriving I asked sales person if indeed the loan was approved and this is all that was needed. I was leaving the check and going on my way. The sales person asked that I just wait a few minutes they wanted to make sure that this was all that was needed. Long story short 3 hours later, the family member was not really approved and would only be approved with a co-borower. I explecitly said NO, I was not willing, I said at this point i would only be a co-signor. remember we are at the dealership for almost 4 hours now. I even went through the the lending rules with this sales rep as they try to explain this will make no difference to my credit report and explained that yes it would. Due to me believing that the 3rd set of documents that they had me sign would be accurate, and know this is done very controlled by the sales person with only one tablet between the two of us who had to read and sign, i believed that they had corrected all of the issues. (additional issues were her name with my income and social under her, addresses wrong, me listed as the borrower then a second time as co-borrower). Faast forward to today, I had no reason to look at this loan any sooner as it was not really my liability, I find out that they submitted the first set of docs making me the borrower, I am NOT even on the title, the loan terms are horrible because they have the other party on the loan, if i was financing this why would i have even added the other party my credit did not need them. I reached out to the Finance Manager today and was told they cant do anything about this. I say Fraudulant Loan Nissan you need to eat this.

  

  Business response

  09/25/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have reviewed the documents and found no evidence of fraud. The customer was made aware that they were a co-signer and advised of their status of co-applicant and co-borrower on the attached documentation.
  
  At this time, we believe all customer concerns have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-***-****.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  10/05/2023

   I am rejecting this response because:
  The documents that they sent are Not the documents sent to auto lender. The dealership remember the transaction even turned around and made reference to the other borrower and then told me that they have a large legal team so go ahead and pursue this. I have requested the necessary documents from Capital One and still await receipt of those. This dealership did have us sign multiple times and we're trying to make me the borrower multiple times.
  
  

  

  Business response

  10/10/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The paperwork provided to the lender is an exact copy of the deal jacket provided to the customer at the time of purchase. This contains a signed and acknowledged notice to cosigner and a credit application noting the co-signer as such. Please find the attached notice to cosigner for your review. 
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at 330-***-****.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department
  
  

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nissan of Streetsboro sold me a Certified used 2019 Nissan Rogue. I purchased 1 year and 7 months ago. I have repeatedly taking this vehicle in to get transmission serviced. This is the third time and I was told last Monday that I needed to put tires on it, then they would service it, I have all the service repair information expected 1. basically there trying to get out of the transmission issue. I would like a new vehicle or all of my payments back. So I can purchase a new vehicle. I am a traveling medical assistant I need a reliable vehicle to get back and forth to work. I would really appreciate your assistance thank you kindly

  

  Business response

  08/17/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  When this vehicle was brought in for inspection, we suspected the issue may be the wheel bearing. We advised the customer that their tires were chopped and making noise so to properly diagnose the wheel bearing noise, the tires would need replaced. Once the tires are replaced, we can diagnose the wheel bearing issue; please see the attached repair order for this vehicle regarding this issue. The customer informed us that they would take the vehicle to get tires elsewhere.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department
  
  

  Customer response

  08/18/2023

   I am rejecting this response because: a wheel bearing is the least thing to worry about the truck, is having acceleration issues this is the third time it the same sound and issue. That I have previously took the truck in in February tires are minor there is a major issue going on with the vehicle transmission. You can hear it driving and starting the vehicle. This Nissan is pretty much a lemon as far as the transmission. Whoever Certified this vehicle was wrong. At the point I will need a new car this Nissan isn’t going to last. 
  
  
  

  

  Business response

  08/23/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We have replaced this customer’s transmission and transfer case previously under warranty. If there was another transmission issue/failure, there would be ECM codes that we could use to diagnose the issue. Our technician that has been working on this vehicle is Master-Tech Certified through Nissan so we believe his diagnosis is accurate. We are willing to have the customer come in so that we can perform additional testing to confirm that there is a wheel bearing issue.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  08/24/2023

   I am rejecting this response because: I would like them to schedule  a service date through bbb and make sure that there is a mechanic who will not send me out in 10 minutes or the service manager should be there. You clearly can hear the noise. 
  
  
  

  

  Business response

  08/29/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  Our Nissan-Certified Master Technician is available on Mondays to explain any issues the customer may have with the vehicle; our Service Manager ******* is also in on Mondays and will address any concerns. Please contact him at ************ to schedule an appointment.
  
  In the interim, should the customer have any additional questions or concerns, please contact our Customer Service Department at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  08/30/2023

   I am rejecting this response because: there is no solution .
  
  
  

• Initial Complaint

  06/16/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I sold my car that had a tire warranty in March 2023, been trying to get the 500 back do to me that I paid.. they will not call back, talk to the tire warranty place, said I am owed this money but dealership has to send them the paperwork

  

  Business response

  07/06/2023

  Nissan of Streetsboro appreciates the Better Business Bureaus communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  The refund check was mailed to the customer on July 6, 2023. We apologize for any inconvenience this may have caused.
  
  At this time, we believe all customer issues have been resolved. Should the customer have any additional questions or concerns, please contact our *************************** at ************.
  
  Best ********************************************************** Department
  
  

• Initial Complaint

  03/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a used 2021 Kia for cash from Nissan of Streetsboro on January 7, 2023. Delivery of the vehicle was January 9, 2023. Only one key was delivered at that time. The salesman said he would check on the second key at their sister store,, Kia of Streetsboro, and overnight it to us. On January 12 I followed up with the salesman who said he could not locate the second key but he would help by obtaining the “actual price” for making a second key. (The retail cost is approximately $500.) He said I would have to bring in the car and the key. That was impossible because we left for ******* the following day. When I returned from *******, I visited Nissan of Streetsboro on March 27. I asked the dealership to order the key from Kia as Kia had suggested in order to get the reduced cost for the replacement key. Nissan refused to honor their salesman’s promise claiming that any such transaction would have to have been done within 30 days of sale. I can find no such limitation on any documents I signed with the dealership. I believe Nissan of Streetsboro is acting in bad faith.

  

  Business response

  04/06/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We quoted the customer the cost for a second key at Kia, and the customer was willing to pay for it. The vehicle did not come with a second key. We have tried to explain to the consumer that the cost of the key will be the same regardless of when the purchase is made. When our sales manager tried to further assist the customer, the customer left the store. We have used every outlet to satisfy the customer.
  
  At this time, we believe all customer issues have been addressed. Should the customer want to move forward with the key purchase, our sales manager, ****, is available at ************.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department

  Customer response

  04/06/2023

   I am rejecting this response because: I assumed the salesman was offering to help me obtain the new key at cost as opposed to retail price. (See the attachment to the complaint quoting the salesman’s offer.)  I have ordered the second key because obviously I need it and the only way to obtain a key is from the Kia dealer.  The key is based on keyless entry and it is expensive to reproduce. The fact that the car did not have a second key should have been disclosed to me at the outset.  I was led to believe there was a second key for several days.  At the last minute when I picked up the car I was told the key could not be located.  Because I went to ******* I was unable to resolve this issue until I returned. Nissan should help me obtain the second key at cost.
  
  
  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car dealer Nissan of Streetsboro did not disclose a known fault with the vehicle at the time of purchase.. I am now finding out about the issue through other dealerships in the area that have brought this issue to my attention recently

  

  Business response

  01/12/2023

  Hello,
  
  Nissan of Streetsboro appreciates the Better Business Bureau’s communication in helping us resolve any customer service issues. We regard customer service as the focal point of our business and are committed to maintaining exemplary support and service for our customers.
  
  We ensure that each customer is provided with full disclosure regarding a vehicle’s recorded history prior to purchase. Part of this process requires the customer to sign and initial a CarFax report. This form indicates that the vehicle has experienced a prior air bag deployment. This was disclosed to the customer and signed for verification of this disclosure.
  
  At this time, we believe all customer issues have been addressed. Should the customer have any additional questions or concerns, please contact our Customer Service department with the information below.
  
  Best Regards,
  
  Nissan of Streetsboro
  Customer Service Department
  ************

  Customer response

  01/25/2023

  [BBB transcription via email]

   

  From: **** ****** <********************>
  Date: Wed, Jan 25, 2023 at 3:32 PM
  Subject: **** ******.. regarding Nissan of Streetsboro non-disclosure
  To: <********************>
  Cc: ********************** ************************
  
  
  Hello ******,
  
  ******** had forwarded me your email and regards to handling my complaints about Nissan of Streetsboro regarding the non-disclosure of the Carfax regarding the deployment of the airbags before I purchased the vehicle over 2 years ago
  
  I did read their response about myself signing the Carfax and I do not recall ever doing that.
  
  I don't recall ever receiving a Carfax at the time of purchase.
  
  Again, this has caused great frustration and trying to trade my vehicle.. at many dealerships and devaluing my car dramatically because of this situation that was not disclosed to me at the time of purchase.
  
  If you could possibly contact the dealership again on your end to basically state that the Carfax disclosure was not presented to me at the time of purchase and I would like financial compensation for this situation since I still owe money on the loan to the bank for this vehicle.
  
  Sincerely,
  **** ******
  ************
  ********************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩