Business ProfileforVolkswagen of Streetsboro

I've never in my life dealt with such a terrible dealership. This is coming from someone that when they were ***** had to deal with buy here, pay here dealerships. It's honestly incredible how poor they are at this. They hardly ever answer their phone and when they do they'll just forward you to someone's voicemail, even managers, whom will never even call you back. I've even tried their contact us form on their website... *crickets*. If they fail to answer a third party answering service will then answer on the dealerships behalf. Yes, the type you're imagining: a call center somewhere in ******Our purchased vehicle there had to be serviced by a third party and not once were we ever updated on its status. Not once. Even after the repairs were delayed. We had to hound and I mean hound sales people at the dealership via calls and text messages just to get an answer. Which I feel absolutely terrible about but that's what it'd take to get an answer. It's so bad we had to just give up and begin communication with the third party doing the repairs directly. They'll promise the world and say everything you want to hear. Like, "The repair will only take one day". Then never update you that it's going to take a week. Which is fine. Stuff happens but at least update us. You get updated by the third party, return the courtesy.They'll say things like, "We'll pay the last monthly payment on your leased vehicle for you". Just to get you to sign. Here we are over a month after purchase still without a check. So this month we need to make three car payments, pay for insurance for three vehicles because we couldn't return our lease early as planned, using their supposed check. Any other time I've received any kind of check from a dealership it's usually sent next day to my house. I've honestly just never had to deal with a dealership this terrible before.