ComplaintsforMidas Auto Service & Tire Experts - an Employee Owned Company

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wife’s vehicle went into one Midas shop. It had been running rough. The shop performed a compression test on engine which passed they recommended a tune up. This didn’t fix. They then replaced a timing chain which did not fix. We paid for repairs we’re recommended to have vehicle towed to Powel shop for more experienced tech to look at it. Which we did. Prior to being towed we test drove car and it ran rough to 1500 rpm but ran fine afterwards but the timing was not correct. Second shop looked over engine stating another issue. At this time my wife and I had vehicle towed from Midas to Mazda to have Mazda state that 4 cylinders have no compression and the engine needs replaced as well as it looks like the mechanic that worked on the car hacked it together. Byers Mazda in Columbus Ohio has the car if you would like to speak to them. You can call me. ************ Trying to add Byers tech review but having issues. I plan to take to court if need be as well. **************************************

  

  Business response

  01/04/2024

  Vehicle was towed in 10/4/23 with no coolant or oil in it. Had bad oil leak coming from top of motor. Wires were cut on the wiring harness and there was electrical tape on it as well. Started with oil change new valve cover PCV, plugs, coils 2 injectors, with a Top End C Foam cleaner. Deep Discount was given due to tech quitting and finding another tech to complete work. This is before we hired him on as a manager in training. After getting it together still needed more work. All previous work was starting point. Later ended up doing battery, belt at cost, and timing kit at 27%. Got vehicle together around 12/8. Was running driving on test drive up and down Morse Rd. Zero to 1500 RPM it would sputter. 1500 RPM and on car ran just fine. Before doing all that car would barely move and check engine light would flash, and car would not go above 1200 RPM. By this time **** was hired as a Manager in Training for us. Hire date was 12/4/23. Another one of our techs from 226 looked it over. There is also a TSB from NISSAN. With some of the running issues after doing all the work that we did recommend replacing the ECU. We check for remanufactured ones because dealer states the ECU for that vehicle were on a national back order. Checked to see about getting a used one. They told us only problem is most times the programming will not take too the new vehicle because it will not match up. At this point, now customer shares that his kid overheated the vehicle several times before it was towed into us which. This is vital information that should have been disclosed up front when vehicle was towed in, we would have had a different starting point then where we originally started from if we knew this. All work that was done was done correctly and checked over. So that's were that ended. Since then, he has sent nasty messages to me and the manager of store 216. I have text messages saved on how we have been spoke too. He was not honest on what was wrong with his vehicle from the start. We have discounted pricing by well over a thousand dollars maybe two that would been retail. Several employees have gone out of their way to help with this. Bottom line, we did not damage the vehicle and we are not going to own this vehicle and repair for free.

  Customer response

  01/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The nasty messages are not due to the vehicle the nasty messages have to do with the fact I feel I was let go from company for personal reasons probably due to vehicle since I was hire after vehicle couldn’t be fixed and after vehicle was further damaged. Evidence show’s compression was good on engine when vehicle was towed in , when towed from shop to Mazda engine compression failed very obvious occurred in the hands of Midas. Also shows missing bolts cuts wires and a multiple other issues that could only occur while vehicle was being worked on. This will be going to court as well as the Attorney general. Penalizing a persons wife for their personal reasons and doing shotty work on a vehicle is very unprofessional if BBB won’t handle the court or Attorney general will evidence is clear. Taking prices off work that was done incorrect or didn’t need done isn’t help. Maybe do it correctly and not need to try to make an excuse. 
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******* *. ******** **** ******** **. *********** ** ***** (**** ******** ********************** 12/31/23 Better Business Bureau Attn: Consumer Complaint Division Subject: Complaint against Midas Auto Service Experts - *********** OH (1950 E. Galbraith Rd.) Dear Better Business Bureau, I am writing to file a formal complaint against the Midas Auto Service Experts located at 1950 E. Galbraith Rd., *********** OH, regarding a damaging incident that occurred during an oil change service on my 2012 Toyota Camry on December 7, 2023. On the mentioned date, I entrusted my vehicle to Midas for routine maintenance, specifically an oil change. To my dismay, the oil filter housing of my car was damaged during the service, leading to a subsequent oil leak. The severity of the damage necessitated a tow to ****** ****** for a comprehensive diagnostic check. The diagnostic check at ****** ****** revealed that not only did the incident cause damage to the oil filter and housing, but it also contaminated the entire engine oil. Consequently, I had to incur significant expenses for the replacement of the oil filter, oil filter housing, and all of the engine oil. The financial burden aside, this incident resulted in considerable inconvenience as I was without the use of my car for the entire work week. Despite multiple attempts to resolve the matter with Midas, including numerous emails, phone calls, and a personal visit to the Midas location, I have received no response from anyone at Midas, nor have I been offered any compensation for the damages and inconvenience I have endured. I am disappointed by the lack of communication and the absence of any effort on Midas's part to address and rectify the situation. As a result, I am seeking your assistance in resolving this matter and ensuring that I am justly compensated for the expenses incurred, including the towing, diagnostic check, and replacement of the damaged components. Enclosed with this letter, you will find copies of relevant documentation, including invoices from ****** ****** and records of my attempts to contact Midas. I appreciate your prompt attention to this matter and trust that the Better Business Bureau will assist in facilitating a resolution between myself and Midas Auto Service Experts. If you require any further information, please do not hesitate to contact me at (**** ******** or **********************. I look forward to your assistance in bringing this matter to a satisfactory conclusion. Thank you for your time and consideration. Sincerely, ******* *. ********

  

  Business response

  01/04/2024

  Customer contacted Midas Consumer Relations on 12/11. Location made contact and manager was going to drive to customers location to inspect the vehicle and determine the issue. Customer cancelled this visit. DM has made 2 attempts to contact with no call back. Nothing more we can do here until we have a chance to properly inspect the vehicle to determine the issue. 

  Customer response

  01/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: No one from Midas has attempted to contact me. I have no voicemails on my cell phone and no emails or letters have been sent to me. It has been almost 1 month since they damaged my car (it happened on 12/7/23).  I have called, emailed, and stopped by personally at Midas. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  [**** Attorney General complaint. See file.]Id preferably would want my money back. I was charged for issues that werent fixed.Problem Area: Billing Issues Purchase Date: 11/24/2023 Total Price: $736.98 Disputed Amount: $0.00 Amount Paid So Far: $0.00 *********** Model: Accord lx special edition Year: 2006 Purchase Mileage: ****** Current Mileage: ****** Warranty Type: Unknown VIN: *****************

  

  Business response

  12/22/2023

  Customer was in on 11/24 with ********************** Request - OIL CHANGE, C/K ENGINE LIGHT ON. CHECK AND ADVISE. We did the diagnosis and estimated the work. Customer approved. Work was completed on 11/24. If there is an issue, customer needs to return so we can inspect and repair accordingly under warranty if parts we installed are faulty. 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/19/2023 I took my vehicle in to be checked with complaints of a growling, crunching and sound as if some thing is loose in front passenger wheel. SUV was inspected by technician ******, He informed me that upon inspection he noted that the noise is coming from my struts, brakes and the looseness sound was my stabilizer links. I told Him that I have a warranty on my brakes elsewhere. He assured me that was the issue so I gave the ok to proceed, Work was done car still making same noise. Was told to allow everything to settle and adjust, I returned to midas 8a 10/24/23 because my car is worse than it was when I originally brought it in. A mngr from the austintown store was there filling in, I explained everything to him. He inspected my car then informed me that ALL the parts that were put on my car were bad and that he will order everything and to call in the a.m and speak to ******, I did. ****** stated that I just reminded him that he need to call about the parts and he'll call me back and that he didn't know anything about the brakes being bad he have to speak with the fill in. ****** never called back 10/27/23 I called midas customer support and filed a complaint.Called back 11/2/23- *****- informed that it has been days and I have yet to hear from anyone. They claimed a regional Mngr by the name of ***** ****** left a vm on 10/30/23 for me to bring my car back in, I told rep I don't have any missed calls or vm. 11/3/23 took my car back to midas x4 today. 11/3/23 customer relations- ******- told me to email copy of invoice to *********************** and they will credit my account for the full amount of 1094.67 . invoice was emailed and I asked for confirmation that email was received. 11/6/23 received a call from **** *************** stating he's regional mngr. 11/9/23 spoke with **** , to meet at the austintown store 11/17/23 @ 8a. 11/17/23 8:30 am as **** called midas and informed store mngr h want be in until 9:30 am and to check my car. I was there until 11:45a **** never showed. They are now giving me a diagnosis of control arm w/ ball joint as the cause of the noise that I originally took it in for and have not intentions of honoring issuing the credit as they stated. This 1094.67 is billed on a midas credit card. So far 1 monthly payment has been made just to keep from accruing additional fees.

  

  Business response

  12/27/2023

  We made her an estimate. She had bad control, arms and bad tires and didn’t wanna replace nothing, struts we installed are fine. we are not responsible for multiple issues. 

  Customer response

  12/31/2023

  
  Complaint: ********
  
  I am rejecting this response because: As I previously stated and as it shows in the documentation, the issue that I took my car in for is/ was not being addressed. I was originally(pg. 1) told the noise was due to bad struts and brakes, Which resulted in a $1200 bill and car not repaired. Now they're " trying"  to say it's due to a bad control arm and tires, which was not said when they sent me to a store other than the store that gave the original diagnosis and did the work on my car. The last paper (pg. 5) they gave me is not an estimate. An estimate is an itemized list with calculations. What was given to me was a list of things that they felt they found wrong with my vehicle, not what was causing the noise!
  
  Sincerely,
  
  ******* ***

  

  Business response

  01/04/2024

  Nothing more we can do here, unfortunately, customers 13 year old vehicle is experiencing multiple issues due to normal wear. 

  Customer response

  01/08/2024

  
  Complaint: ********
  
  I am rejecting this response because: No resolution offered.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  [**** Attorney General complaint. See file.]Constituent took vehicle to Midas ******************************************************** ************ for an oil change. The oil cap was not put back on correctly causing the engine to fail and produce black smoke. Constituent can only speak with assistant managers at location, district manager was to contact but has not to date. Constituent was guaranteed new engine verbally. Constituent was denied refund for oil change and has no ETA for repairs to her vehicle.

  

  Business response

  12/22/2023

  We have customer in rental and vehicle is being repaired. Will have DM follow up with customer. 

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an online appointment to be there from **** to 230p Friday December 1 I got there early ****p. ****** lied to me from **** to 630 pm!! He charged me for a wheel alignment they never completed!!! Had me waiting all day for tires and sway bar link kit. At 6pm, he **** tells me they can't get the part!! My door was also stuck resulting on me driving through **********, Oakland County with my inside console lights on! The wheel was worse driving home than when I brought my car!!! Very unprofessional, no care, no regard. Called the customer ********************** line to complain when I got home!!

  

  Business response

  12/21/2023

  Please ask ************** to provide the Midas location she is referring to in her complaint so we are able to investigate. Thank you.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid to have new tires mounted on my 2021 F150. During install they damaged all 4 wheels. They hired a company to repair them but that company said they were too damaged and needed to be replaced. They agreed to replace them but after 3 months I still have not received any remedy or resolution.

  

  Business response

  12/19/2023

  DM is in contact with customer working on resolution. 

  Customer response

  12/26/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  the response has no action or remedy. I did receive another phone call telling me nothing except “we didn’t forget”
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the car in question on 3-15-2021 from Audi of Mentor, with an odometer reading of 51,125. My wife took the car in to Midas of Solon for the 1st oil change on 10-10-2022, with an odometer reading of 56,725. We left for a trip on 11-2-2022 as soon as the car reached highway speed there was a terrible banging noise coming from the bottom of the car, I pulled into a parking lot and noticed the belly pan had been put on wrong, I minor inconvenience but was able to get it fixed nearby. The reason for this complaint is for the following oil change. My wife again took it to Midas of Solon on 11-7-2023 with an odometer reading of 62465. She was told they could not change the oil because someone had glued the drain plug to the oil pan and there was oil leaking from the plug area and gave her a quote for replacing the oil pan of $841.30. I then took the car to ***** ******* for evaluation he confirmed the leak was from the plug and had been caulked in place, I told him to go ahead with the necessary repairs, when removing the plug he stated that he needed to use an impact to remove the bolt which had been cross threaded when last removed. I took the pan with the damaged bolt and threads and remaining silicone back to Midas of Solon and talked to Jesse on 11-18-2023. He stated that it was common practice for them to use silicone on drain plugs ??????? I asked him what he planned to do to correct this problem they caused and said he would get back to me, not as of 11-27-2023. Midas knew they could not change the oil because of the damage they did during the previous oil change.

  

  Business response

  12/29/2023

  Our district manager will be reaching out to Mr. ******* to better understand his position, but he has filed a lawsuit against us so it would seem this complaint is now moot.

  Customer response

  12/29/2023

  
  Complaint: ********
  
  I am rejecting this response because:   I went to the store on 11-18 2023 to get a response, waited until 11-26-2023 no response, filed with the BBB, waited until 12-28-2022 STILL NO RESPONSE.  Only after filing court papers did I receive a response and a mediocre response at that. 

  
  Sincerely,
  
  *********** *******

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  [BBB Transcription via **** AG]

  The consumer stated that he hired, Midas, for brake repair work. The consumer stated that the rotors
  were replaced, but the consumer stated that the issues are still persisting with the brakes in his vehicle.
  The consumer stated that the business performed poor service/shoddy workmanship. The consumer
  stated that the business is refusing to provide a refund and fix the issue.

  

  Business response

  12/06/2023

  Reached out and spoke with the customer. We will be warrantying the brake pads and rotors this Friday. We will inspect and find what the cause of his issue is. Customer is happy that we are taking care of this at no cost to him. 

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about September 29th 2023, I had my grey 2015 Nissan Altima towed to the Midas location on 3209 E Main St, Columbus, OH 43213 after hours. The representative called me the following morning to advise on the results of the diagnostics. They indicated that the code that came up showed that the fuel pump was not working. They also advised that the cost of completing the job including labor and taxes was $2,025. I authorized the job to be completed. On October 2nd the location called to advise of the finished job. I went there to pick up the car. Check engine light was still on, car was smelling of gas inside and outside and the buckle for the belt had not been fixed after they removed it. The manager advised that the check engine light cold be for another issue and the fuel smell will go away. I headed to Advanced auto and did another diagnostics and was told it was an issue with the fuel pump. Went back again ti Midas location and they said they needed to reset the code. After doing this the check engine light came back on. I reported to the location on October 21st and was told to bring the car on October 25th. However on October 23rd the fuel pump broke down again and I had the car towed to the location. I called Midas Head office on 10/25/2023 and reported the issue. They promised a call back which they have not. I want Midas to fix the buckles in the car and refund the amount of money that I paid for the shoddy work they did. My car is at their location and I need to have it towed to a different dealership to have it repaired. I intend to have Midas pay for all the towing charges that I am incurring. I want to have a resolution otherwise the next step will be to seek legal action.

  

  Business response

  10/27/2023

  Vehicle was towed in and we installed new fuel pump and tune up on 9/28 (** ******), customer was able to drive off. He returned on 10/4. Vehicle is at the location now. If it is an issue with the fuel pump, we will replace under warranty. If there are secondary issues, we will estimate and advise. 

  Customer response

  10/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  1. Before driving off the vehicle I complained about the check engine light still on. I returned to the location 4 more times to complain before the installed fuel pump failed.

  2. I was at the location on 10/28/24 and I am realizing also that the quoted price of $1,500 for the fuel pump is actually a rip off. Checked with Nissan and price is less than $700.

  3. I am requesting for a refund.
  
  Sincerely,
  
  ***** *********

  

  Business response

  10/30/2023

  No refund will be issued for repairs needed and completed. Customer can submit a written estimate from the Nissan Dealer for a price match consideration. 

  Customer response

  10/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  1. I’m not accepting such stance like in the message above.  From all indications the work being referred to was not done. I do not believe the tune up that I was charged for was even actually done. And I do not believe Midas changed the fuel pump. Midas should not claim work as completed in this case. No work was completed.

  2. The entire job on my Nissan screams fraud. The Manager who over charged for the work is no longer at the location. The employee whose code is on the paper work who Midas claim did the job had admitted to not working on my Nissan. The employee who they claim actually worked in it is no longer at the location.

  3. I’m not in a position to go back and forth on this. Midas should accept responsibility and be humble enough for us to have a resolution.

  4. If I’m not happy with the next message, I will go ahead with a legal redress.
  
  Sincerely,
  
  ***** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩