Complaints
This profile includes complaints for ProMedica's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 53 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter had 2 exact surgeries (bilateral) 2 months apart at promedica Toledo hospital. We were told an estimate of $500 at the hospital the day of surgery. Her november surgery was billed to us at $4,500. I called billing and explained and was told it would be reviewed. One week later I received a call that my balance had been adjusted. Upon checking my chart I could see it was adjusted to $500. Same surgery in January, same estimate- sent a $4,300 bill. Again I called and it was reviewed. Billing supervisor called me back stating that I can make an offer for a price but my insurance will not allow another $500 surgery. Back and forth of questioning why I should pay 10x more for one surgery than I did the previous and why we are given an estimate no where near the actual cost as I can not afford this surgery - no helpful response. Called my insurance and they stated the adjusted balance from novembers surgery was made through premedical and they don’t even see that it was changed so they don’t understand why they are saying it has to do with insurance. Still have not received an adjustment or a call back from promedica.
Business Response
Date: 08/15/2024
Estimates are created according to orders, and orders can be subject to change resulting in updates to patient responsibility. Our estimates have language that indicates the estimate is based on information known at the time the estimate is created and the final amount due will be based on the actual services received and the processing of the medical claim by the insurance company. We are billing the patient/responsible party according to the insurance explanation of benefits provided to us by the insurance company. This amount is based on the benefit design of the policy chosen by the responsible party. The discount on the previous claim was provided as a courtesy to the patient and is not required to be applied to any other claims.Customer Answer
Date: 08/15/2024
Complaint: ********
I am rejecting this response because:
My original adjustment was not ever explained to me as a courtesy it was simply just stated as being reviewed and adjusted and was given the same estimate for the second surgery. Therefore, I was to understand that it was a corrected mistake, knowing this I would not have proceeded with the second preventative surgery because we are unable to afford this. I’ve also been told that there is not manager or person above the supervisor the last 4 times that I have called and now suddenly there is someone responding above said supervisor, why was I not allowed to discuss this matter with the higher up? I understand you say estimates are for what you know at the time but how is it fair to a patient to receive a bill 10x the estimated amount, that is a ridiculously low estimate and therefore not allowing patients to prepare for such financial burden.
Sincerely,
*** *******Business Response
Date: 08/21/2024
Our estimates have language which indicates the patient responsibility may be different than what is estimated based on actual insurance processing for services ordered and rendered. A procedure can start out ordered as inpatient but based on criteria may be converted to an outpatient order. The patient’s insurance policy has different benefits for inpatient and outpatient services. The responsible party can follow up with their insurance company directly for more information on their benefits. A 50% discount on this claim was previously offered to the responsible party, though not required. This offer was rejected; however, we are still willing to honor the discount. We also offer financial assistance for those that qualify and payment plan options for those that cannot pay in full right away.Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory as its going to get for me per our phone conversation.
Sincerely,
*** *******Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[BBB Transcription via Ohio AG]
My pulmonary function exam which was conducted in a clinic was grossly overpriced by a couple
thousands of dollars. Which on average before insurance would run normally between $200 and $500 I
was charged $2850. This heavily inflated quote would lead me to suspect price gouging and in turn
some form of fraud as they refused to provide billing codes and labels. The balance of $2850 conflicted
with a figure of $847.57 reported by their billing customer service charges before insurance. And an
initial payment of $432 was mane June 15th which was a more reasonable cost as expected for the
services. Only for me to be re-billed again as I saw on a physical statement. The itemized bill I believe
was made to show and justify price gouging of the services. The location of services rendered was infact
a clinic. I can send additional documents if they did not all upload. These tests and scans were
necessary due to approx 10 months of bronchitis, coughing blood, and issues with the condition and my
history of asthma.Business Response
Date: 08/06/2024
The estimate for services shows a total patient balance due of $847.57: facility $798.36 and physician $49.21. Once the claim processed with your insurance, the total due was $874.20: facility $831.56 and physician $42.64.This is just an estimate and subject to final processing by your insurance. If you disagree with how the claim was processed, please follow up with your insurance.
Our pricing for services are set prices for all patients. The services in question were performed at a hospital outpatient department, which generally results in a higher priced service fee compared to the fee for services performed in a general physicians office. The reason for the higher-priced service fee is that hospitals have much higher infrastructure costs (for example, they need to keep emergency rooms open 24/7) and they typically have more specialized equipment and resources.
Initial Complaint
Date:08/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Promedica started charging me for the Dr room rent and never notified me of this prior to COVERED RADIATION RECHECK APPOINTMENT! This recheck is covered for 5 yrs after completed treatment and has been covered up until now. I am being billed $144.00 for this rented room? I paid my copayment at time of appointment as always. Surely if I had been notified of suddenly having to pay the Drs rent, I would have cancelled that and all remainder appts with this facility. No one will resolve this issue and I DONT FEEL THEY HAVE A RIGHT TO CHARGE ME AND I AM NOT PAYING! How is this legal to do to a patient? Who can I go to that will help me? Why would ANY PATIENT go to a Dr for a non covered appointment. How is a patient to know that SUDDENLY they’re going to be charged for a rented room in Flower Hospital fir appts that were PREVIOUSLY covered? Why wasn’t the patient NOTIFIED that there was gonna be a new UNCOVERED charge?My insurance is MMO AND they claim its Flower Hospital’s issue and Flower Hospital (PROMEDICA) is saying its MMO!! I am the one at risk for collection and credit score issues and now out of an oncology radiation Dr due to this? I am caught in the middle. Id like some help please!! I need this charge to disappear!Business Response
Date: 08/02/2024
The services in question were performed at a hospital outpatient department, which generally results in a higher priced service fee compared to the fee for services performed in a general physician’s office. The reason for the higher-priced service fee is that hospitals have much higher infrastructure costs (for example, they need to keep emergency rooms open 24/7) and they typically have more specialized equipment and resources. This fee was billed during your previous visits as well.
Your insurance company has paid the charge in the past. The most recent visit was denied by your insurance as non-covered charges. I have had the biller review the claim again and the balance has been adjusted, as a one-time courtesy. However, going forward, ProMedica provides a hotline for patients who would like to understand their estimated out-of-pocket responsibility before a service is rendered. Patients are encouraged to use this free service so that they can be as informed as possible when making their health care decisions.Customer Answer
Date: 08/07/2024
Complaint: ********
I am rejecting this response because: I need to know if FULL amount was taken away from account or portion response is too vague sorry just wanna be clear that I DO NOT owe the $144.00. If I am in the clear of this charge then we are all good. I emailed BBB to see if they knew and was told to reject response then I could verify if the $144.00 was removed.thank you for understanding:
Sincerely,
***** *****Business Response
Date: 08/08/2024
Yes, there is no balance due. This was a one-time courtesy. Please review with your insurance prior to any future services as this fee will be billed for these appointments.Customer Answer
Date: 08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dealing with promedica financial assistance they don’t take care of account as they should. They don’t return calls…..they say they will help you but never hear from them ….than they send you to collections. I’ve set up two payment plans…first one I was told was “not valid”…..set up second one….that was canceled z two days before payments were due to start…REASON…..because I missed a payment on the first one that they told me was voided!!!! I personally have worked in medical billing for the last 30yrs…….never ever dealt with such people ?? someone didn’t do the job correctly and now I the patient has to suffer! ..Business Response
Date: 08/01/2024
The payment we received in June was for the missing payments. Mgmt agreed to have accts removed from collections to re-establish payment plan. However, the June payment was also needed. Calls were placed indicating that we still needed June’s payment to continue with the plan. We held the accounts for 30 days to allow for the payment to be received. When it was not received, the plan was terminated again for collections.
We do show an online financial assistance application was started on 4/30/24, but then immediately deleted by the patient. We have not received any completed financial assistance applications. If you have questions regarding financial assistance, please call our customer service number at ************Customer Answer
Date: 08/08/2024
Complaint: ********
I am rejecting this response because:
This is the only company that calls from RANDOM 1-800 phone ##’s and NEVER leaves messages! I was even told by a Supervisor that it’s true and she apologized. I’m posting this complaint so other patients can be aware as to how they work….bad practice management does contribute to mental health/stress of patients.
Sincerely,
****** *********Initial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get a scam sales person when I call billing and promedica hasnt taken care of my account in over 3 years.Business Response
Date: 06/11/2024
We do not show an outstanding balance for $58.00. Our customer service phone number is ************. We do show a recent visit with a slightly higher balance. We are showing there was an issue with the insurance. I was able to verify the information online. We have updated your claim and resubmitted the balance. If you have any further questions, please call our customer service phone number.Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to schedule two procedures at Toledo Hospital and Flower Hospital. My insurance does not cover the procedures. I spoke to a financial representative over the phone on May 7, 2024 and was told that because my insurance would not be covering the procedures, the self pay discount would be applied and that total cost for BOTH procedures would be $1478.75 and that in order to schedule them I had to pay $778.75 up front. I made the payment on May 7, 2024 and was told my remaining balance was $700.00. On that date my account reflected this accurately. On May 22, 2024, I received a notice that I owed an additional $277.25 for the FIRST procedure, and that I would be owing an additional 1056.00 for the second procedure. I contacted Promedica to inquire about the discrepancy and noticed that they had adjusted the given estimates to reflect the full pricing which I was not originally given on an estimate. On May 24, 2024 received a reply that because I have insurance, regardless of if they cover it, I will have to pay the full price. My complaint is that this is deceptive, as I was not told this previously, and if I had been given this information I would not have been able to schedule and have the procedures done. In addition, they billed my insurance despite knowing that they would not cover it and I was self pay for these procedures. I expect Promedica to honor their initial quote that I agreed to and partially paid as deposit.Business Response
Date: 05/29/2024
Upon review of this case, we have found the form requesting not to bill insurance was not signed. As a result, we must bill your health insurance. Once the claims are processed, if denied by the insurance, the balances will be adjusted. We are requesting a refund of the payment made.Customer Answer
Date: 06/06/2024
Complaint: ********
I am rejecting this response because: I was never told I would have to sign a form while setting this up on the phone, and was never given a form to sign at time of service. In addition, if insurance does not cover something, that is by definition self-pay.
Sincerely,
***** *****Business Response
Date: 06/06/2024
We have to follow our billing processes for all individuals with health insurance and/or Medicaid. Again, if the insurance denies the claims, the balances will be adjusted since the form was not signed. Any patient that is requesting their insurance not be billed must sign a form and they are responsible for the full charges, not a discounted self-pay rate; otherwise we must bill the insurance. Please allow time for the insurance processing to occur.Customer Answer
Date: 06/06/2024
Complaint: ********
I am rejecting this response because:None of this was explained to me at the time i was setting up my appointments and discussing payment. That is deceptive. I know that insurance will not cover these procedures. Which is why this is even an issue. In addition, there was no form that i was given to sign accepting full charges. I did not and do not accept full charges, as it was not what i was told i would pay. I am willing to pay the original amount from the good faith estimate, as that is what I agreed to.
Sincerely,
***** *****Initial Complaint
Date:04/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/7/24. I was scheduled for a tonsillectomy. I arrive early and prepared. I get taken to the prep room promptly. Nurses check me in I wait for my expected surgery time. 2 people who have the same surgeon come in after my scheduled time and are taken back before me. Finally Dr. ***** is taking me back after both nurse and anesthesiologist are shocked I am still in the room. I get administered the anesthesia and taken back. Once in the surgery room they attempt to administer a retractor that would be used for someone with teeth. I do not have mine. This was mentioned multiple both in pre-op and office visit. They cancel the surgery because they have the incorrect clamp prepared. I am forced to sign incorrect discharge papers that indicate the surgery had been completed. Once fully minded. I message hospital stating I better not see a bill due to their negligence. I received a bill. My insurance is billed 16+k and I am billed just 800 out of pocket. I dispute the charge but am told they have the right to bill because they attempted to clamp with the incorrect clamp.Business Response
Date: 04/09/2024
Thank you for contacting customer service. We show a care complaint was already submitted for your visit. I reviewed the complaint with that department today. As a one-time courtesy, the balance on your visit is being adjusted. If you have any further questions, please feel free to contact us.Customer Answer
Date: 04/10/2024
Better Business Bureau:What happens if they do not do what is promised?
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:04/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/20/24 at 2am My elderly mother arrived at Flower Hospital with pain in her abdomen. After evaluation, it was determined she had a mass on one ovary and a cyst on the other. The D.O. OBGYN on call, Dr. ******* met with me to determine a plan of care. She was giggly and told me she " had no ide what to do " and asked me what I thought she should do. I informed her I was not a doctor, and that she was the doctor so she should give me more information to make a decision. I asked her what she felt was the best option and I asked her if she should perform a full hysterectomy. She informed me she was not comfortable with that because she did not know my mom. I am unsure what that means. She then told me the ovary with the cyst looked fine and she would leave it. I agreed to that, trusting that she was a D.O. and I am not. A week later my mother went to her OBGYN who told her that she needed a full hysterectomy and that the other ovary should have come out. my mother now has to go through surgery again to correct what could have been corrected while she was at Flower Hospital.Business Response
Date: 04/01/2024
Please call our customer service department at ************ to provide your mom's name and DOB. Her visit from Flower Hospital will be noted and will be sent for a care concern review by the appropriate department. Thank you in advance.Initial Complaint
Date:03/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was turned over to collections, apparently for not setting up a payment plan. I was sent several letters encouraging me to set up this payment plan, but NO WHERE does it say that failure to do so would result in collections. I recieved financial assistance that gave me an awesome discount. The payment plan SHOULD HAVE BEEN INCLUDED IN THIS. I had CONTINUOUSLY been making MONTHLY payments when the WEBSITE WASN'T DOWN which was rare. During which time the website also failed to inform me the consequences of not creating a payment plan. To me, a payment plan is what I can afford= what I paid. My formal complaint: FAILURE TO INFORM THE CONSEQUENCE OF NOT CREATING A PAYMENT PLAN through all your notices. Quite sneaky Promedica! Thanks for ruining my credit!Business Response
Date: 03/26/2024
A patient is sent four statements for each balance, prior to collections. The final statement is in red and indicates one or more balances are on FINAL NOTICE. The statement has the following on the first page, in red (see attached):
This is your FINAL NOTICE for your ProMedica Bill
One or more of your accounts is now in a FINAL NOTICE stage. To avoid placement with a collection agency,
please see your next steps below. Also, please note the What if I received a Final Notice ? FAQ on the
reverse side of this page for more info.The information noted on the reverse page, the image is attached.
Making payments online without a formal payment plan does not stop an account from forwarding to collections. The patient can setup a payment plan with the collection agency at this time.
Customer Answer
Date: 03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me when they reach out to make a payment plan. I will also reach out to ********.I wish to reopen the complaint if she does not follow through please.
Sincerely,
**** ****Initial Complaint
Date:03/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint regarding my primary care physician on February 19th. I was told I would receive a call back within a few days. I’ve called back numerous times with no call back. I don’t believe my complaint was documented. I guess I will need to document it myself in my chart.Business Response
Date: 03/14/2024
We apologize for the delay. I am not seeing any notes of a complaint. To whom did you speak with, the office, customer service, lab, etc? We will be more than happy to get this documented and escalated to the appropriate department for further review. Yes, you can submit a MyChart message with your issues/concerns. This will come directly to our customer service department to escalate. You may also provide details via this platform, if you choose. For privacy reasons, I would suggest using the MyChart application for this, though.Customer Answer
Date: 03/15/2024
Complaint: ********
I am rejecting this response because:
March 15, 2024
This is documentation of my compliant against my primary care Physician, Dr ********.It all started when I would not come in for a follow up appointment after having blood work and Ultrasound. My initial appointment was on 9/27/23. I asked for the results for the ultrasound as I could not understand it on My Chart. The blood work was normal. Dr.
******** and his office contacted me several times for follow up appointment. I asked what the results were, but he would not provide without a follow up appointment. Dr.
******** himself even called me. I figured if they weren't telling me something was wrong, I did not need to come in for a follow up appointment.Then there was a message on my chart for a referral to an ENT surgeon. I thought, WOW, something must be wrong. I scheduled an appointment with Dr *****. He said it was nothing and if it should happen again, just give him a call but had to do with my swallowing.
It came time for a renewal prescription for my Celebrex. I called Optum and they said I needed to call the doctor as he did not renew the script. So, I called and spoke with the receptionist. She said she would get it called in. 2 weeks passed and still no Celebrex. I called Dr. ********' off back, and she said she would check with him. She came back and said he wasn't going to fill it anymore. I would need to get it filled through my rheumatologist. I had upcoming appointment with my rheumatologist, so l mentioned it Dr ****. He said I should have never been on it as long as I have been. So, I quit taking it.
Next my Wellbutrin needed a new prescription called in. Optum again told me he did not send new script so l would need to call his office. I checked on my chart and it showed he would not refill it because it had been more than 6 months that I had been in. It was actually 5 months at the time. By this time, I knew there was a problem. I responded to the message on my chart, it had been only 5 months that I had been in and he would no reason for not refilling my prescription. This is not a medical that I can quit cold turkey.
On February 19, 2024. I called ProMedica compliant line. ************. I provided ***** with all of the above information. ***** was very concerned and said I should receive a call back within a few days.
February 27, 2024. Spoke with ******** in HR. I had pushed the wrong extension. She was concerned and put me through to the correct extension and said I should get call back by next day. I left a message.
March 1, 2024. Called back spoke with *******, she said I would receive a call back no later than March 4, 2024.
March 5, 2024. Called and spoke with *****, she put me through to ****** who is supposed to be the Customer Service Supervisor. ****** was not as pleasant as everyone else. She said she couldn't get involved in a personal matter. She did say, however, she would forward my complaint to the operations director. She told me she was over several offices.
I asked ****** for her direct line, and she provided me with ************.March 6, 2024. Called and spoke with *****. Left message for supervisor.
March 11, 2024. Called number that ****** provided to me. ************. This is a voice mail only, Experience Dept. I left a message and asked for a return call back.
March 12, 2024. Called Experience dept again and left message.
March 12, 2024. Filed complaint with BBB.
As of today March 15, 2024. NO ONE had called me back to go over my complaint. I don't understand if ProMedica has a compliant line why do they not document complaints?
I have an appointment with a new primary care physician, but unfortunately it is not until August. I am pretty sure that when my blood pressure medication comes due for new script in June, that Dr ******** will refuse to refill it. Therefore, I will have to go off my blood pressure medication until my appointment with my new physician. I will not go back to Dr *******. I have been on the same blood pressure medication for years. I don't see the point coming in for an appointment. Usually, it is a year to refill medications. For some reason he changed that to 6 months.
I would appreciate a call back from Promedica regarding my complaint.
Sincerely,
******* ****Business Response
Date: 03/15/2024
We apologize for the delay in a response. Unfortunately, it appears that you were not contacting our customer service number. I am unsure who the individuals listed are, but I have escalated this matter and provided them with all the information you provided. I have requested they contact you at the phone number we have on file.Customer Answer
Date: 03/18/2024
Complaint: ********
I am rejecting this response because:If the number I called was incorrect, why would the first person I talked to take down my compliant and tell me someone would get back to me in a few days. And you are telling ****** is not a supervisor? I Googled Promedica compliant number. And when I called it that is what it was. Someone did call me and he is working on getting this straightened out. Telling me I called the wrong number and none of these people I talked to work in the compliant dept is not what I want to hear. It’s sounds more like an excuse.
Sincerely,
******* ****
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