Business ProfileforGreat Lakes Home Remodeling

1st appointment I was forced to reschedule because my husband wouldnt be there or they would forego my business.2nd appointment that I was forced to make, salesperson didnt show up. I CALLED, not them and their solution was to send their manager because he could give me better deals than anyone else could. I waited over 2 weeks without receiving an estimate and no response to several text messages. I CALLED THEM back and was informed that the 3rd guy/manager no longer worked there. Of course I proposed the question, why wouldnt someone have contacted me to follow up and explain?! The solution this time was to send out their VP and I would be given their absolute bottom line pricing. Appointment #4 they actually came to. Bottom line pricing even considering all of the poor business practices listed above was OVER $52,000 estimate!!!FIFTY TWO THOUSAND, FIVE HUNDRED NINETY FIVE DOLLARS for2 car garage, layer of shingles over existing, siding, gutters and installation of a window I already purchased andA 1000 sq foot bungalow siding and gutters!!!DONT WASTE YOUR TIME! More than double what anyone else quoted me and that was after they were unreliable on more than 1 occasion. I gave them the benefit of the doubt because I actually thought the estimate would reflect the fact that I gave them 3 strikes and the opportunity to still earn my business. All they earned was me telling everyone that I possibly can to not waste their time with this company.

*** ******* we take all customer reviews very seriously and want to address all of your concerns. Let us first reassure we NEVER force any potential customer to reschedule, let alone make an appointment with our Product Specialists. We are a customer-friendly home remodeler encouraging mutually beneficial outcomes of home improvement success. With that being said, we do encourage when setting a consultation up with our Project Specialist to have all homeowners and/or decision makers to be in attendance during the consultation, which is complete with a full home energy analysis and home inspection, for complete transparency per the BBB Ethic Guidelines as a courtesy. Unfortunately, our Product Specialist took leave, however our Vice President of Operations was immediately reassigned to all follow-up appointments of the former Product Specialist. Our VP of Operations swiftly made contact with you and due to his conversation with you he immediately felt it was important to suggest and initiate a follow-up appointment with you to ensure all information was communicated correctly, including the final estimate. It should be noted, the original estimate requested by you was for the detached garage only, however when our VP of Operations came out the personally the estimate was upgraded to include the unattached home as well. Unfortunately the square footage of the home you noted does not include the detached garage square footage and may be where the disconnect in price begins. In all honesty, we are not the most, nor the least expensive exterior home remodeler, however we are proud to share we are a brick and mortar company, fully insured and licensed, offering factory-certified installers who are talented and professional, and offer all work installed with a solid warranty. Many companies cannot offer a fraction, if any, of these professional assurances we do in their estimates and may be why their estimate is so much lower than our final estimate. In these cases when estimates are different - small or large as you suggested we always encourage an Apples to Apples Estimate Comparison follow-up meeting. We would most definitely encourage you to reconnect with us so we might assist you in comparing the other estimate(s) to analyze if we misunderstood your needs, or what the other competitor(s) left off from the estimate to be so much lower than ours. Please be assured Great Lakes Home Remodeling is a professional, reliable, reputable, and customer-centric exterior home remodeling company trusted by countless homeowners spanning the State of Michigan, State of Ohio, and the State of Indiana. Please, *** ******* let us know if there is anything further we can help you with at this time.