Business ProfileforLock-It-Up Self Storage

I’ve been renting a unit at the Fremont location for 2+ years. On or about December 15, 2023, I turned in a notice to vacate for January 15, 2024 (per their process it should be 10 days before next billing cycle). On or about December 29th, I cleared out my unit with the intent to store some items while in the process of moving, hence the vacate date of January 15th. In doing this, we inadvertently forgot to put the lock back on the unit. On 1/1/2024, I was charged for the month of January (I agreed to pay full month since I wasn’t moving until the 15th) and the autopay came out of my account on 1/1/2024. On 1/2/2024, I received an email that I had been “moved out” of the unit. I called and asked why they marked me as moved out, since my move out/vacate notice wasn’t until 1/15, *****, Lock it Up, advised that she noticed my lock gone and my unit was empty so they marked me as “moved out”. I let her know I planned on using the unit during my move and she indicated that since my lock was off, it is policy to “move” out the unit. My thoughts are that being that I had been a customer for 2 years, what if someone broke into my unit and stole my items? Why didn’t they reach out to me to ask if I was done with the unit, since they noticed my lock off and an empty unit? I asked for a corporate number, as she was being less than kind, and was informed they are not “allowed” to give out corporate’s number and she would have someone reach out to me. It’s been over a week and I’ve heard nothing. I would like a refund for the month of January, since I was officially “moved out” in their records, when the actual move out date I provided was for January 15, 2024.